Snapdeal.com Complaints & Reviews

10 days before I buy a Redmile note3 mobile but from beginning it is getting problem. Firstly camera was not working even the battery was not staying for single day, then the touch pad was getting problem. I guess the phone was not original. I called snapdeal many times but they simply refuse to take the complain, they said they can do nothing. Even they lied that they sent the person to me but no one came till date. It cost 11999/-. Pls help me as snapdeal is simply cheating me. I tried to Mi company but they said they can do nothing only smart buy can resolve. But smart buy not answering my call.

I have placed an order for a shirt fabric whose order id was [protected], Later i go a e-mail from snapdeal that the order is cancelled and the amount Rs 1501 will be refunded. I wait & after one week checked the status it was showing that the amout has been refunded but actually i have not got any refund.

Thanks/Basant Mittal, Solan, H.P.

I always blind faith... but this type of problem we face first time i am really very upset because in your status shows that my mobile was delivered but still we waiting for my mobile and this time i am helpless kindly do something and we follow up my product on daily basis. On the date 19.08.2016 we got the message in my mobile which is given below kindly read...

Delay in delivery
Your Asus Zenfone 2 Laser ZE550KL (16... is running a little late. It will now reach you between 19 Aug, 2016 - 23 Aug, 2016 through SP-DEL. Track your Snapdeal package at www.snpdl.in/is116est.

You give the time period of returning after delivery 7 days but the product still not deliver then what option we have????? kindly correct your status and help me for product delivery.

Tracking report is in attached column kindly see and revert me as soon as possible.

Shoes N Style Brown Lifestyle Shoes i hv booked that shoes size 8 but i m getting size 6 how it possible and the
Order ID: [protected], Placed On 01 Sep, 2016

i want size 8 plz forword me on delivery

I have ordered
Sony Xplod N1004 - 4 Channel Bridgeable Amplifier (1000 Watts) + XS-GTX 121LT - 30cm In Car Subwoofer Enclosure

but i have recived only Sony Xplod N1004 - 4 Channel Bridgeable Amplifier (1000 Watts)

and completely missing XS-GTX 121LT - 30cm In Car Subwoofer Enclosure

and now i asked for refund the money but till they have not picked up the item

Order ID: [protected]

Order ID: [protected]
Status: First Delivery Attempt Failed
Estimated Delivery By: 02 Sep, 2016
Last updated at 11:38:39 AM, Today.

Yesterday on 1st sep, i had received the sms that delivery shall be
attempted today, but as experienced from the Bluedart before, the ppl
are lazy, and want their customers to go their and take the parcel.
Hence nobody has turned up yesterday, here theres the security guard
and have the knowledge if anybody comes and goes, plus, nobody didn't
call me up, and i get the message that i wasn't available?! and
Premises closed..? which premises, well this is a house, never has an
official time to be closed. and plz let me know whats up with the
courier people. my number is [removed].

Order ID: [protected]

Manufacturing defect in the Godrej Safe they delivered to me.. When I placed return, after few hours a message was sent to my mail that Replacement request closed.. After which I called them & again after status was changed to return.. It reverted back with Replacement request closed after few hours..

Clearly mentioned on the product that 7 day replacement/refund.

It's a manufacturing Defect, item is not damaged so it's the responsibility of Snapdeal to replace or refund me money. Godrej safe front panel is a inch shorter than other side, so you can't even close it. So kindly provide the expected support and replace my item..

Mujhe refund/return karna he mai ek krown car stereo single din order kiya lenkin wo defuct damage nikala pickuk nhi aaya
order id- [protected]
tiket id[protected]
shibu sharma
address new area power house chopra agency bisar talb
mob .[protected]
pin code- 823001
city- gaya bihar

Hi There,

I brought a LED TV on 23rd Aug. Order ID- [protected], Seller- ADITH ELECTRONICS HYD RR_VL-VOI. I wish i could attach the picture here.
item was delivered on 25 and when i opened and plug in the TV, TC screen was damaged so I immediately called customer support and they gave me a promise that item will be Picked up and i will get the refund. I waited for 4 days but still no one came and picked up the item so I had to take the TV by myself and no one was agreed to sent the electronic item. Some how ST courier agreed and sent the item to snap deal ware house and again called customer care who promised that i will get the refund in 2 days.
Now I see that they have failed the quality check in without a valid reason and telling me that refund/Placement will not be given.

I feal that i've lost my 12500 rs, SO I REQUEST BUYER TO NOT USE SNAPDEAL FOR ANY PURCHAGE, THEY ALL ARE MONEY SUCKER AND THEY WILL NOT CARE ABOUT YOU OR ANYTHING. I've called them at least 100 times but still they couldn't process the refund. They don't reply to any of the message you sent from MYHELP section.

@SNAPDEAL- if you reading this message then please call and resolve thsi issue as soon as possible.

I have ordered two skin care products, out of which one is already expired that is of cost Rs 750. Even though its already of no use, I can not return/exchange the same .

Product I have received was already opened and expired, no body will dare to buy product via snap deal. Fraud company.

Order ID: [protected] (2 Items) DETAILS

suborder ID (expired) [protected] (Olay total effects 7 in one anti aging eye cream 15 ml)
Placed on 29 Aug, 2016

Please check and do the needful

I ordered a mobile phone, Samsung J2 pro and the expected delivery date given was 29th Aug 2016 but I have not received the order yet and the site shows delivery successful. I also mailed a complaint from the customer care service provided on the site and got a mail which stated that I will get the reply within 24 hrs. But haven't received any reply yet. I request you to deliver my order as soon as possible. My order no. Is [protected]

First Nykaa sent two wrong products then the ones originally ordered then they said we will pick it up and release the refund after that. There was a reverse pickup order which had to be picked up on a monday later in the evening I received a message regarding its cancellation. On calling their customer service they said they were sorry and will put a reschedule request for tuesday. On tuesday when I called they said no reschedule request initiated and they said that we will do it asap and they concerned person will definitely come on wednesday. On wednesday i received a message that Jeevan Joshi is out for the pick up and again in the evening i got a message that it has been deferred to the next day. When called they had to reason to give for the same and said positively to be delivered on thursday. On thursday I again receive a message that Jeevan Joshi is out for pickup and on calling I get to know that Jeevan Joshi has no knowledge of the pickup. This is the worst service I have seen from any carrier service. That too connected with such a big brand as Snapdeal such a disgusting service. Not expected at all. I am still waiting for the pickup lord knows when it will be done and when will I recieve the refund from nykaa.

My sbi credit card no. is [protected] and some one cheated me and offer something fraudly and take my OTP and made the transaction of Rs.44495/- today at 11:24 am.The person no is [protected] as sandeep saxena from delhi. so kindly cancell the above transaction immediateky and refund to my credit card.I already mailed to SBI credit card dept at [protected]@sbicard.com.
sir pl do it fast.and help mr

Order ID: [protected]

I received my product on 25th August 2016 and the next day on 26th August 2016, I ordered for product return. I received a message that the product will be picked up within 1-2 days and everyday morning I am receiving couple of SMS about pickup but till today 31st August 2016 nobody came for pickup.

I tried to call the courier person whose numbers are given on the various SMS received by SNAPDEAL but never got any result. I even send mail at "[protected]@snapdeal.com" on 30th August 2016 and [protected]@snapdeal.com on 31st August 2016.

We are surprised to know that company like Snapdeal had also started cheap activities like other online companies are doing. It is very disgusting that after giving commitments.

One more thing I found that the pickup date is automatically rescheduling without my concerned. On 1st September 2016 the 7 days return policy date will expire.

Experience with SNAPDEAL is going worst experience than earlier.

Will I be getting support by SNAPDEAL?

SMS 's on 1st September

8:03 AM - Pickup Rescheduled
Avishek Mishra, we will pick up your Surya Crystal A... within 48 hours. For smooth return, please pack your item with all original packing, invoice, MRP sticker and tags. Track your return request on the Snapdeal App - www.snpdl.in/isfvavz3

8:24 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:18 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:20 AM (I Called on the Given Number) - Response : "It comes under my route but I will not be able to pick the product."

9:26 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:45 AM (I Called new number) - Responses
1. Who had given you my number. - Thru NUVOEX sms
2. When you have received the SMS - at 9:30 AM
3. Why you have received SMS when I am not in office - How come I Know

I Asked : When can you pick the pack
Response : 12 Baje ke baad office jaounga phir dekhta hu sochta hu

It is surprise that this kind of response customers are receiving who are buying products from SNAPDEAL

Will I get a solution or commitments are just pranks like other online companies.

I have placed order [protected], below are the details :

Congrats! We upgraded your order to 'Next Day Delivery' for FREE! Keep shopping for more such surprises.
Here's a summary of your purchase. When we ship the item, we will send an update with tracking details.
Order ID: [protected] Placed on: 27 Aug, 2016

SanDisk Ultra microSDXC 64GB 48MB/S UHS-I Card
Estimated Delivery: 30 Aug, 2016

Suddenly got message it could not be delivered due to my availability .

What the hell this guys talking about . I am in home for last two days due to my health and they falsely said unavailability.

This guys should be punished, and please take appropriate action .

This is the order number [protected],

I ordered a philips pro skin advanced trimmer qt4005/15 on 30 jul, 2016,

I received the box on aug 6, 2016 by ecom express,

I also ordered a wallet,

The wallet is inside the box but the trimmer is missing, please help me, i tried to call your number +91 [protected] but only ivr speaks, i can't tell them that the trimmer is not inside the box.

Then i received a call from snapdeal asking if i have device has been delivered, i said the trimmer is missing, then they asked me to return the box alone,

I tried to file a return in their order tab and no one has come to pick up the box, i again got a call from snapdeal, i said shall i send the box alone or i need some of your reference number, they said just to call this number +91 [protected], i called this number again and i don't know what happened they closed by return request, i don't know what happened, is this a trick by snapdeal? I want my money back, i paid rs.1439.00, i want my money back. Or i am going to take this seriously and register a complaint with business bureau. Is this how snapdeal runs a business, i never expected this, if i had known this before i would have selected cash on delivery, i had soo much trust on your company so i paid and ordered, return my money back or i am not going to order anything and just going to inform my friends and family not to use snapdeal and going to complaint in business bureau,

This is my email.
Send a reply to my emai asap
[protected]@gmail.com

Invoice no s96afb/16-17/694 date 24/8/2016
I receive it today on 31/8/2016 after open i found that the material is not same as i booked and the material is old and damaged. Now snapdeal.com is refusing to refund or replace the material. When it was booked then the commitment was with replace or refund, they send me a damage materiel and refusing to replace.

I had ordered 4 headsets in snapdeal on 25th July and 4 was cancelled but only 3 headsets amount was refunded to my account another one headset amount Rs.679 was not refunded to my account. complaint raised few days before but still no response.

The order id is [protected] so get refunded the amount quickly as much as possible. It make two delay from july 25th to still now. Kindly get resolve the issues and refund it to my account. Thanks

I requested a replacement because the wrong earphones were sent and now it's replaced with the same thing! Is this a joke for snapdeal? The first picture of a screenshot is what i ordered. And the 2nd picture of the box is what i got.
Can you see the difference in the print? I specifically mentioned this during the replacement call. I got the same thing again.

Order id [protected]
28 july 2016
Order placed for 3 executive office chairs as one order and one payment of inr 12582
Estimated delivery 2 august

2 august 2016
Received another email with delivery to be around 4 august 2016
(No emails or updates to confirm any delivery/ no number to contact or real time status)

8 august 2016
Partial delivery received finally!
2 chairs received
Single order for 3 chairs/ but only 2 delivered
No update on arrival of third chair
(Third employee should probably stand and work?)

Booked a return on grounds as specified by snapdeal terms
Damaged goods
Wrong quantity

13 august
Received call that they cannot process return and threatened that we should accept the third chair as
And when it arrives! (Wow)
Received mail that they cannot process a return

15 aug. Promise to take back damaged chairs within 2 days (Nothing happened)

18 aug promise to take back damaged chairs within 1 day (Nothing happened)

19 aug again promise!!! To take back damaged chairs within 2 days (Nothing happened)

20 aug asked me to courier if snapdeal wont able to pick it up by 22 aug. (Breach of terms & condition)

22 aug. "senior executive" call to say pick up will be arranged but no date can be confirmed and earlier pickup schedules were fake.

No response after this.

Important points to note
The chairs are refurbished and not brand new
Rejected item was not picked up within 48 hours not even processed
Snapdeal staff was extremely rude on call
Snapdeal coercing customer to accept partial order whenever it arrives!