Snapdeal.com Complaints & Reviews

Invoice no s96afb/16-17/694 date 24/8/2016
I receive it today on 31/8/2016 after open i found that the material is not same as i booked and the material is old and damaged. Now snapdeal.com is refusing to refund or replace the material. When it was booked then the commitment was with replace or refund, they send me a damage materiel and refusing to replace.

I had ordered 4 headsets in snapdeal on 25th July and 4 was cancelled but only 3 headsets amount was refunded to my account another one headset amount Rs.679 was not refunded to my account. complaint raised few days before but still no response.

The order id is [protected] so get refunded the amount quickly as much as possible. It make two delay from july 25th to still now. Kindly get resolve the issues and refund it to my account. Thanks

I requested a replacement because the wrong earphones were sent and now it's replaced with the same thing! Is this a joke for snapdeal? The first picture of a screenshot is what i ordered. And the 2nd picture of the box is what i got.
Can you see the difference in the print? I specifically mentioned this during the replacement call. I got the same thing again.

Order id [protected]
28 july 2016
Order placed for 3 executive office chairs as one order and one payment of inr 12582
Estimated delivery 2 august

2 august 2016
Received another email with delivery to be around 4 august 2016
(No emails or updates to confirm any delivery/ no number to contact or real time status)

8 august 2016
Partial delivery received finally!
2 chairs received
Single order for 3 chairs/ but only 2 delivered
No update on arrival of third chair
(Third employee should probably stand and work?)

Booked a return on grounds as specified by snapdeal terms
Damaged goods
Wrong quantity

13 august
Received call that they cannot process return and threatened that we should accept the third chair as
And when it arrives! (Wow)
Received mail that they cannot process a return

15 aug. Promise to take back damaged chairs within 2 days (Nothing happened)

18 aug promise to take back damaged chairs within 1 day (Nothing happened)

19 aug again promise!!! To take back damaged chairs within 2 days (Nothing happened)

20 aug asked me to courier if snapdeal wont able to pick it up by 22 aug. (Breach of terms & condition)

22 aug. "senior executive" call to say pick up will be arranged but no date can be confirmed and earlier pickup schedules were fake.

No response after this.

Important points to note
The chairs are refurbished and not brand new
Rejected item was not picked up within 48 hours not even processed
Snapdeal staff was extremely rude on call
Snapdeal coercing customer to accept partial order whenever it arrives!

Sir,

It compelled me to mention a complaint with a grief regarding the well-known online - shopping website, "snapdeal.com".

Actually, last year i purchased a lenovo notebook from the mentioned site. I received my order on[protected] but the invoice which i got from the company retailer is of date[protected]. Now, this so called notebook is not working fine and should replaced under your terms of defined "guarantee period" which is of one year.

According to your executives, i ran out of the guarantee period which should be valid till one year after the delivery date i. E., till[protected]. So, i just want the company to send me the new invoice of my order which should be dated[protected], as i not got exact one year to examine the quality of your product.

I hope that this complaint of mine will be solved and i will get a satisfying reply from your side for my grievance. If in case i would not be satisfied with your action regarding this complaint then i would be compelled to appeal in consumer forum regarding this problem but i hope it would not be needed.

The incoice is described briefly under.

Retail invoice

Invoice number : s78af1/15-16/2050 invoice date : 27-aug-2015

Seller
Yogesh computers-mum-gati
Gati kwe, 370a & 370b, near nashik
Highway road, opp. Indian oil petrol pump,
Vadpe village, bhiwandi, tal-bhiwandi.,
City bhiwandi / state maharashtra
Pin 421302
Company's vat tin : [protected]
Company's cstno : [protected], 27230
148862c,

Buyer
Devashish bharadwaj
Hig-624, arvind vihar, bagh mughalia near
Water tank
City bhopal / state madhya pradesh
Pin 462043
Mobile [protected]

Dispatched via go_javas
Dispatch doc. No. (Awb)
Unisnpc11935074
Lenovo g50-80 notebook (4th gen intel
Core i3- 4gb ram - 1tb hdd - 39.62cm
(15.6)- dos) (80l0006cin) (Black)
Item code: mb351316
Order no: [protected]
Suborder no: [protected]
Serial no:"[protected]"
Total (Inclusive of taxes) rs. 27000.00
Amount in words :indian rupees twenty seven thousand only.

Devashish bharadwaj
[protected]@gmail.com
+91-[protected]

As per the above sub: matter i booked the above product on 25/8/16 via snapdeal..
The product is delivered on 30/8/16 via gati cargo on 30/8/16 via consignment no.[protected] i. E. Cod..
On opening the product after receiving i found the jar is damaged of cello squash n squeeze 100..
So, plz. Replace it..
Snapdeal ref no. Is slp[protected]
Thnx
From-
Nikunj garg
Back of d. A. V. Inter college
Mohella - cheda pura
Mau-275101
U. P
Cell no. [protected]
[protected]

Short story

Snapdeal is unable to track the product delivery even after 7 days of delivery. Their tracking system is neither up to date nor efficient. I want to return an Item and their support team is yet to confirm order delivery. I have called their support more than 7 times and people there are repetitively asking details as their complaint tracking system not showing details/support team is cheating - order ID: [protected]

Full story:

I placed an order for redme not3 phone on August 7. I got order confirmation at the moment and shipment notification on at 2 pm 9 th August. It was suppose to be delivered before August 12 as per this notification from Snapdeal. The delivery boy came to office on 11 August and I was at home at that time. So I told him to deliver to my colleague Soji Antony. He went back and came again around 4 ' o clock and delivered the item. Cash was paid in hand by my colleague. I got an alert from Snapdeal on August 12 that they were not able to deliver the item and will retry in 48 hours. This was unexpected as I already received the item on previous day. I got another alert on August 17 that my order was cancelled as delivery could not be completed. This is about their inefficient and pathetic tracking system

As I was off and at home (Kerala) for the week, the product/phone was carried by my colleague to me and I opened the box by August 20 only. I took the phone out of the box, and put it to charge for 5 hours. Everything fine, phone started, set locale and other details. After checking it out for few, minutes, I left it on table. When I took it after few hours, phone was off. I tried to charge it again, no luck and phone was dead.

I wanted to raise the issue to snapdeal and opened my account, there the order status was cancelled !!. Called support from a non registered number and press something as oer the IVR instructions, order status became 'refund successful'. This shows the inability of the supporting system. Then I raised a complaint ticket with support around August 23, complaint number 28236094. My experience with support team was very bad. I had called them more than 7 times (total talking duration more than 1 hour). All of them asked details of the order repetitively and I was messed up. I sent images of the phone and invoice copy as requested to [protected]@snapdeal.com. They listened care fully, talked politely, regretted for my experience and assured action within 24 hours. No action was taken so far. I dont know if no one is monitoring support team even if they repeatedly fooling a customer for single order ID. This shows their attitude towards consumers.

The last guy I called yesterday night told me that he has raised a complaint (nr:[protected]from support team to backend team and action will be taken within 24 hours and no action yet - Its been more than 1 week since I opened this case

My snapdeal order id is [protected]. I've been delivered a wrong product by seller's mistake and there is no way to directly contact seller and resolve the issue. I raised a replacement request on snapdeal website but it says that no pick up facility available in my area and i've to pack it and return it by myself through courier.

I suspect that snapdeal or its sellers are running a fraud business. They intentionally send a wrong cheap product and then ask the customer to return it by courier. The returning process is so hectic that the buyer is just going to give up and will never send the product back

The return process is rather a harassment. Following are the steps to return a snapdeal product:

[ easy steps to return your snapdeal item

Step 1. Repack item with invoice, accessories, original labels and tags.
Step 2. Download, print and paste the return form on the package. Click here for the return form.
Step 3. Send the package to our warehouse. Don't forget to take the courier receipt from the courier.
Step 4. Upload a scanned copy of the courier receipt at help center. Go to your relevant order and select an issue under ‘i have a query on returns/refunds/cashback’. Here you can drag and drop the scanned copy.

* please note that refund/replacement will be initiated only if the original packaging, tags, etc. Are present along with the returned item. ]

Snapdeal’s customer care executive will further add to your harassment by repeating same thing again and again. “we are sorry for the inconvenience but you’ve to send the product back following few easy (Harassing) steps”.
I’ve already sent my complaint to snapdeal’s customer case mail id [protected]@snapdeal.com but no statisfactory action taken by them. Now i’m escalating my complaint and hope proper action will be taken as per consumer affair act.

Regards,
Devender chauhan
M: [protected]

Past so many days i m waiting that your engineer will come & take my phone but now also no one had come to take that phone back
Its a request to you please take your phone back & refund my amount to my account as soon as possible.

I orederd a phone at 28 July via snapdeal.com and it delivers at 8 Aug 2016, but because of some problem i request for return it.But they said that unable to pick up your product send this item according to our given address. I sen it at 12 aug 2016 via Indian Post and it reached at 16 Aug 2016(according to online status), but at 19 aug 2016 they mail thay they need Proof of Delivery for refund(means product is reached at its warehouse or not), i mailed him how can i do this, after next day they update their status that they received and quility check fail and send back the item but still i do not get my item and not my money.I mail several time but they don;t respose. I can not understand what i do?? It take a very long time.

I just want to know at what address do i need to send my neft bank account details

I purchased a mobile handset “lenovo vipe k4 note 16gb” vide on 20th august 2016, order id: [protected] which was delivered on 23th aug 2016. Same day i found that there is battery defect issue, some scratches found on phone, quick guide manual not available, and also protective film also not available in the box. Then i placed a replacement request on the same day, and item has been picked on next day.
They generated new suborder id: [protected] and committed that replacement item will be delivered on or before 29 aug 2016. But still i didn't get my product, and there is no update on snapdeal site after 26th aug 2016.
I have complaint many times on snapdeal customer care number, but they are updating status of courier and every time they told, item will be delivered as soon as possible.

I returned all products through india post., now all parecels supposed to deliver today and india post attempted to deliver but snap deal warehouse chandigarh, plot number 83, raipurkalan, chandigarh,, they refused to verify,,,, and india post told me that parcels going to sent me back... I am
Fed up of this snap deal company,, they harrased me mentally.,,, i request all people not to use snap deal for shopping,,,
My 3 parcels are at "mauli jagran, chandigarh,, just near to ware house,,,
Tracking number-
Cp[protected]in
Cp[protected]in
Cp[protected]in
My contact-[protected],,
Really i cant tell you,, how much struggle i have been doing to send these back but snap deal is not verifying the receiving delivery of parcels so indiapost going to send me back,,,, i am mentally disturbed by snapdeal people... Please someone help me

Their service is so poor that there is no back call from support team.
My product (xiaomi redmi note 3) was due to be delivered on 30th aug but still i have rcvd nothing.
I even opted for exchange offer for my old phone for which they were supposed to visit and collect the old phone. but for that also there is no intimation till now and when i call there is no response from service team.
Eriously fed up from poor service they give, that might be the reason why they are losers when compared to amazon and flipkart.

I want that they should pay me compensation amount for not making delivery and harassment which i have to go through after making unnecessary calls to their customer care which do not respond.
The details of my order are as below.

Order id: [protected],
Placed on 25 aug, 2016
Contact:[protected]

Dear sir i purchaise a phone (micromex juice 2) from snapdeal 6902 Rupees at 26 oct 2015 snapdeal give one year warnty .one munth before( july 2016) my thise phone can't work proper and the phone not swith on and do not work so i riquest plz repair my phone because i need much thise .you repair my phone othervise i take a strong diccison to complain in consumer caer office. Buyer details ...snapdeal order no.is [protected] and item code is DI070733 and buyer name is Rohit Raghav #2349 saini mohalla pinjore . Pin code is 134102 for any detail call me on my mob.no. [protected] or [protected]

Order id: [protected]

I ordered casotec tempered glass screen guard for samsung galaxy tab 3 8.0 / t311 in snap deal on 09 jan, 2016. Then i returned my product and asked for refund. My refund has been initiated on 11:08 pm, 04 feb, 2016. I have already made lot of complaints on snapdeal customer care through both phone & mail.

1) order id: [protected] reference no: 25485087
Placed on: sat, 9 jan, 2016 issued on: sat, 25 jun, 2016
2) order id: [protected] reference no: 24173307
Placed on: sat, 9 jan, 2016 issued on: fri, 27 may, 2016
3) order id: [protected] reference no: 20374746
Placed on: sat, 9 jan, 2016 issued on: sat, 5 mar, 2016
4) order id: [protected] reference no: 19727412
Placed on: sat, 9 jan, 2016 issued on: sat, 20 feb, 2016

Still now i haven't receive my refund. So kindly do needful for my refund.

I have order intex fitrist health band from snapdeal on 19 may, 2016, when i ordered it showed 6 month warranty. but now band is not working its led is not showing anything, and the seller is staunch e-tail services llp spear2 which is in delhi and i am in mumbai. now please, tell me how to claim the warranty and repair my product too.

Please provide an solution for this warranty issue.

Order id: [protected]

Attached invoice which they sent.

Product is damaged..
Gati cargo consignment no.[protected]
Booked on : 25/8/16
Received on 30/8/16

From-
Nikunj garg
Back of d. A. V. Inter college
Mohella - cheda pura
Mau-275101
U. P
Cell no. [protected]
[protected]

I rohit arya, had ordered a sportsman sm-628 white clipper on snapdeal on 28/07/2016 for which invoice was issued on the same date. the order no. is [protected] and the suborder no. is [protected]. the clipper stopped working on 28/08/2016 when i was trimming my beard. i am registered on snapdeal with my email id [protected]@gmail.com. my invoice is -
Retail invoice
Invoice number :s5c53c/16-17/3001 invoice date :28-jul-2016
Seller buyer
Boxwish
# 17, 13th cross, sampangiram nagar, 4th main,
City bangalore / state karnataka
Pin 560027
Company's vat tin : [protected]
Company's cst no. : [protected]
Rohit arya
S/o bhagwan jha saraswati nagar, madhubani, purnea
City purnia / state bihar
Pin 854301
Mobile [protected]
Alternate no. [protected]
Dispatched via bluedart dispatch doc. no. (awb) [protected]
S. no. item description qty rate cst amount
1
Sportsman sm-628 clipper white
Order no.: [protected]
Suborder no.: [protected]
1 348.47 50.53
(14.5 %) 399.0
Total (inclusive of taxes) rs. 399
Amount in words : indian rupees three hundred ninety nine only
Declaration
We declare that this invoice shows actual price of the goods described inclusive of taxes and that all particulars are true and correct.
Customer acknowledgement
I rohit arya hereby confirm that the above said product/s are being purchased for my internal / personal consumption and not for re-sale.
This is a computer generated invoice and does not require signature

My order no - [protected] i had this product online payment, (8999) but it come to cash on delivery, i have not received this product,
I have about this product, contact the customer care and i did not get a satisfactory answer,
Please refund me my money,

श्रीमान

मैं डाकघर खांकरा का दिया हुआ प्रमाण पत्र भेज रहा हूं। आशा है आपकी कम्पनी को सही जबाब मिल जाएगा. इसके साथ ही भुगतान का स्टेटमेंन्ट भी भेज रहा हूं।

दि0 05.09.2016 12बजे तक दिए गये भुगतान की संम्बन्धित खाते में वापसी का इन्तजार करूंगा । इसके बाद मैं उपभोक्ता फोरम रूद्रप्रयाग में वाद दायर कर दूंगा ।

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