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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 416

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R
rahul270892
from Jaipur, Rajasthan
Aug 29, 2016
Resolved
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Address: Gurgaon, Haryana, 301001
Website: www.snapdeal.com

Dear sir,
i purcharge a smart whist watch order 24-7-16 & me received 25-7-16 but i don't like this watch so return this watch 26-7-16 at my address but my refund amount not reseve my bank account baroda rajasthan kshetriya gramin bank alwar. sir my account no. [protected] rahul agarwal . sir snapdeal return policy for 7 days but my refund amount not received my back account &snapdeal company toll free no. [protected], [protected] not rechable and not received me call your toll free no. [protected]. My Refund Amount Not Received My Bank Account But Your NEFT. NO. P[protected]. I Send Four 4-5 Mail snapdeal Company Support But not Answer My Mail. So plz sir check my payment status
sir snapdeal company send a mail fo me-
Hi rahul
Your refund for Bingo Black U8 Bluetooth Smartwrist Watch Phone Mate for IOS
Android Samsung /Apple iPhone/HTC has been initiated
We have received your Bingo Black U8 Bluetooth Smartwrist Watch Phone Mate for IOS
Android Samsung /Apple iPhone/HTC and have successfully initiated a refund of Rs. 539
to your account no. XXXX-5507. It will be credited within 2 hours. Please note that you will
receive the credit under the name Jasper Infotech Limited.
Track your refund request on the Snapdeal app -www.snpdl.in/irghfvhv
Order ID: [protected] Placed on: Sun, 24 Jul, 2016
Refund Mode Timelines NEFT Transfer Within 2 hours
Sep 30, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2016
Snapdeal.com Customer Care's response
Dear rahul270892,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
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    S
    Stacymarie
    from Ahmedabad, Gujarat
    Aug 29, 2016
    Resolved
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    Address: 403707
    Website: www.snapdeal.com

    I had ordered 2 quantities of bikaji foods rajbhog item on 19th aug 2016 and today i. E on 29th aug 2016 i received the item but when i opened it i got only 1 qty of rajbhog container but the delivery boy asked for the payment of rs.440 and i paid him rs.440 thinking that the box might contain 2 containers.
    Requesting to assist as early as possible. Either to refund the balance amount i. E. Rs.220 or to send the container of rajbhog
    Oct 7, 2016
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 29, 2016
    Snapdeal.com Customer Care's response
    Dear Stacymarie,

    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

    Regards,
    Team Snapdeal
    Verified Support
    Sep 06, 2016
    Snapdeal.com Customer Care's response
    Dear Stacymarie,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal
    I have received the pending order of Bikaji Rajbog yesterday.i.e 28/09/2016.Thanks for looking into this matter and your support.
    Snapdeal.com Customer Care's response, Oct 3, 2016
    Verified Support
    Dear Stacymarie,

    We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

    Regards,
    Team Snapdeal
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      S
      Sharmistha Chakraborty
      from Delhi, Delhi
      Aug 29, 2016
      Resolved
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      Address: Kolkata, West Bengal, 700071
      Website: www.snapdeal.com

      I order a akriti white tunic on 16th august and it was delivered to me on 22nd august but i am not liking its fittings so i return this product they return pick it up on 24th august and send me a message on 25th august that my refund money 450 which i paid through freecharge account has been initiated to refund .

      and now its 29th august still i dint get my refunded money but snapdeal web page shown me that refund was successful.
      whats wrong with them i dont have that money yet its not credited in my freecharge account or debit card or in bank account not in anywhere
      Sep 30, 2016
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 29, 2016
      Snapdeal.com Customer Care's response
      Dear Sharmistha Chakraborty,

      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

      Regards,
      Team Snapdeal
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        P
        Payal Naik Vashi
        from Pune, Maharashtra
        Aug 29, 2016
        Resolved
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        Resolved

        Address: New Delhi, Delhi
        Website: www.snapdeal.com

        I have requested return on the bag on 19th august'16. I want to return the product and get my money back. It's a poor quality duplicate product, no where matching the image and description given on the snapdeal. The request was auto closed on 22nd august'16 saying - courier partner has informed that i have cancelled the request. Immediately, i contacted customer care team on 22nd august'16 and informed that it is a false info by courier partner. Cc executive assured me that pick up will be done in 48 hrs but no response. The same thing happened when i called on 24th and 26th august'16. Now, i am not able to talk to any cc executive and get the status on the return. When check online, the request is closed on 22nd august'16.
        Why a customer should suffer for internal /technical issue or false information by courier partner?

        I want to return the product and get my money back.

        Please help with this.
        Thank you
        Oct 1, 2016
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Aug 30, 2016
        Snapdeal.com Customer Care's response
        Dear Payal Naik Vashi,

        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

        Regards,
        Team Snapdeal
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          S
          sibynedumgattu
          from Palghat, Kerala
          Aug 29, 2016
          Resolved
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          Address: 680307

          I made a request to return order [protected]. But nobody from courier contacted me and changed the status item package was not able to collect. When i call the delivery partner they told me that they don't change the status and ask to snapdeal. I purchased redmi note 3 back cover. The cover contains manufacturing defect. Item delivered on 23/08/2016 and within seconds i made request for refund and return but still always rescheduling. The pickup days are going. I want my money back. Its not my fault in return delay. From the first day on wards the packet was ready to return. So please do the needful.

          Thanking you
          Jun 8, 2017
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Aug 29, 2016
          Snapdeal.com Customer Care's response
          Dear sibynedumgattu,

          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

          Regards,
          Team Snapdeal
          Sep 15, 2016
          Updated by sibynedumgattu
          Not yet resolved my problem. i return the order [protected] product to snapdeal on 08/09/2016 as per the instructions given via phone call. but still now not yet received my courier charge and purchase amount. Courier receipt attached below. please make the refund process as soon as possible

          Courier Details :Franch courier
          AWB No: [protected]
          Sep 15, 2016
          Updated by sibynedumgattu
          No updates from your side.. please contact atlest
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            K
            karthiknataraj
            Aug 29, 2016
            Resolved
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            Address: 642207

            Got item in good condition but without guarantee card. Snapdeal asked to intimate this within 48 hours. I searched for mail id but i couldn't get. Finally got one mail id from website and mailed them ([protected]@snapdeal.com). But there is no reply from snapdeal till now. Why don you add a mailing option on ur help centre online website.
            Fastrack 6078sm03 women's watch order id:[protected].
            Sep 29, 2016
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Aug 29, 2016
            Snapdeal.com Customer Care's response
            Dear karthiknataraj,

            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

            Regards,
            Team Snapdeal
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              S
              Sudipdaskoweldas
              from Kolkata, West Bengal
              Aug 29, 2016
              Resolved
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              Resolved

              Address: 700117

              I return an item on 26 aug 2016 but my account shows it not pickup..and i attach the details.ny emailid [protected]@gmail.com
              Mob:[protected]
              Oct 2, 2016
              Complaint marked as Resolved 
              Verified Support
              Aug 31, 2016
              Snapdeal.com Customer Care's response
              Dear Sudipdaskoweldas,

              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

              Regards,
              Team Snapdeal
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                D
                Debanjan Mondal
                from Kharagpur, West Bengal
                Aug 29, 2016
                Resolved
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                Resolved

                Address: Paschim Medinipur, West Bengal, 721302
                Website: snapdeal.com

                I had sent a return request against Order ID: [protected],
                Classic Black Analog-Digital Watch. The item was scheduled to pick up on 27/08/2016. But till now no response. Worst service from snapdeal ever.
                Oct 8, 2016
                Complaint marked as Resolved 
                Verified Support
                Sep 07, 2016
                Snapdeal.com Customer Care's response
                Dear Debanjan Mondal,

                We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

                Regards,
                Team Snapdeal
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                  F
                  F & S Creations
                  Aug 29, 2016
                  Resolved
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                  Resolved

                  Address: Moradabad, Uttar Pradesh, 244001
                  Website: SnapDeal

                  Dear all

                  I am trying to sell my products on snapdeal. I have registered with snapdeal as a seller with the email id as [protected]@gmail.com and registered mobile number is [protected].

                  Its been more the one month that i have registered but i have not listed a single product on your portal. Everytime i am trying to get registered but getting difficulty.

                  So many times i have tried to contact your seller support but i have failed, i have raised the ticket also and asked for call back but i have not got any call from your side.

                  How could i register with out the support from your side.

                  I am requesting you please help me to get upload my product so that i can start selling.

                  Looking forward to hear from you soon.

                  Best regards
                  F & s creations
                  [protected]
                  [protected]
                  Oct 8, 2016
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 29, 2016
                  Snapdeal.com Customer Care's response
                  Dear F & S Creations,

                  Kindly share your Seller ID and contact number with us to enable us to assist you further.

                  Regards,
                  Team Snapdeal
                  Verified Support
                  Sep 06, 2016
                  Snapdeal.com Customer Care's response
                  Dear F & S Creations,

                  We have not received the requisite details on your concern. Kindly share your Seller ID and contact number with us on [protected]@snapdeal.com so that we may assist you further.

                  Regards,
                  Team Snapdeal
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                    S
                    shatta
                    from shimoga, Karnataka
                    Aug 28, 2016
                    Resolved
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                    Resolved

                    Address: Shimoga, Karnataka, 577222
                    Website: Snapdeal.com

                    Dear sir/madam
                    My account id is [protected]@gmail.com
                    Order id is [protected]
                    Ticket no. 28240434
                    Product name is zebronics home theatre
                    What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip. Its my humble request plzzzz solve my problem as soon as possible
                    Thank you
                    Sep 30, 2016
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 30, 2016
                    Snapdeal.com Customer Care's response
                    Dear shatta,

                    We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

                    Regards,
                    Team Snapdeal
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                      M
                      Mohammad Mastan
                      from Chandur, Telangana
                      Aug 28, 2016
                      Resolved
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                      Resolved

                      Address: Nalgonda, Andhra Pradesh, 508218
                      Website: snapdeal

                      Dear snapdeal, my mobile is dead, it is not working, i got my mobile Meizu Mx5 on February 29th, and it worked perfectly with no issues till August 26th, but after that my mobile is getting restarted automatically and also apps are closing automatically, it is getting heated up, i dont know what's happening with my phone and like that it again switched off, i thought it will restart but it didn't, i kept charging to it but no response, i tried switching it on, but no use, then i got to know that my phone is DEAD, but i still have my warranty for another 6 months, my order id is [protected], hope you consider this complaint and rectify the situation of my phone as fast as possible.you can contact me to this mail or you can call to phone no:[protected], Thank you.
                      Sep 30, 2016
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 29, 2016
                      Snapdeal.com Customer Care's response
                      Dear Mohammad Mastan,

                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                      Regards,
                      Team Snapdeal
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                        S
                        Sujitbhosale
                        from Mumbai, Maharashtra
                        Aug 28, 2016
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                        Address: Satara, Maharashtra

                        Aquagrand 15 liter warer purifler Product cancel isshu
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                          N
                          Nimesh Maheshwari
                          from Noida, Uttar Pradesh
                          Aug 28, 2016
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110092
                          Website: snapdeal.com

                          Snapdeal employees called approx. 5 times and every time they lie to me.


                          Ince 1 month i am requesting and they tell me that seller will contact to me but seller still did not contact to me.


                          Check my all mails and review properly. How many times you will tell lie to me?


                          Avya health and fitness is fake company.


                          Why snapdeal is selling fake company products on website?


                          I want to know when my problem will solve? Snapdeal employee some time says some wheather problem, every time excuse.

                          My problem still did not solve.


                          Nimesh maheshwari
                          Sep 29, 2016
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 29, 2016
                          Snapdeal.com Customer Care's response
                          Dear Nimesh Maheshwari,

                          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                          Regards,
                          Team Snapdeal
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                            S
                            Srikanth12367
                            from Gurgaon, Haryana
                            Aug 28, 2016
                            Resolved
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                            Resolved

                            Address: Guntur, Andhra Pradesh, 522101

                            Order no [protected] till not obtain I am not satisfied with your service and also we hope it clear to be continue in future we defnetly in trouble because of you are missing time punctuality.
                            Oct 6, 2016
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 03, 2016
                            Snapdeal.com Customer Care's response
                            Dear Srikanth12367,

                            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                            Regards,
                            Team Snapdeal
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                              K
                              Kalaimani Mani
                              from Chennai, Tamil Nadu
                              Aug 28, 2016
                              Resolved
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                              Resolved

                              Address: 631501

                              I have purchase a blueberry monitor at june 26th but it canot working properly almost i have create complane in julay but i dont have any response have your side please make a action

                              Order ID: [protected]
                              Oct 30, 2016
                              Complaint marked as Resolved 
                              Verified Support
                              Sep 03, 2016
                              Snapdeal.com Customer Care's response
                              Dear Kalaimani Mani,

                              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                              Regards,
                              Team Snapdeal
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                                soniathomas03
                                from Chennai, Tamil Nadu
                                Aug 28, 2016
                                Resolved
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                                Resolved

                                Address: Ernakulam, Kerala, 682017
                                Website: www.snapdeal.com

                                Complaint in reference to Order id- [protected]

                                I have raised several complaints from your mobile app but I am not getting any responses for the same. I wanted 2 return both yellow and orange capris from this order, however there is something wrong and I am not able 2 raise return for the orange capris, they show return request closed. However yesterday 27th August 2016, the blue dart person came to pick up yellow capris and I have sent orange capris along with the yellow, as i have size issue with both. Kindly revert with the update ASAP
                                I AM NOT ABLE TO CONTACT YOU ON YOUR CUSTOMER CARE NUMBER NEITHER I COULD FIND ANY EMAIL ID. Hope u receive this mail
                                registered mobile no is [protected]
                                kindly call me back on [protected]

                                Thanks
                                Sony Thomas
                                [protected]@yahoo.co.in
                                Sep 29, 2016
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 29, 2016
                                Snapdeal.com Customer Care's response
                                Dear soniathomas03,

                                Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                Regards,
                                Team Snapdeal
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                                  M
                                  magan mehta
                                  from Delhi, Delhi
                                  Aug 28, 2016
                                  Resolved
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                                  Resolved

                                  Address: Sirsa, Haryana, 125055
                                  Website: snapdeal.com

                                  Snapdeal is not providing me my refferel money for purchasing over 300 even their said me you are elligible but still after 17 days they havenot credited my money.i ordered a book of 407 and asked custmer care if I am elligible.they said yes are elligible and money will be credited in 8 to 10 days after delivery now its been 17 days to delivery but still they are saying our team is working, our team is working.please provide me my cashback
                                  Sep 30, 2016
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 30, 2016
                                  Snapdeal.com Customer Care's response
                                  Dear magan mehta,

                                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                  Regards,
                                  Team Snapdeal
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                                    J
                                    jayesh.jadhav
                                    Aug 28, 2016
                                    Resolved
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                                    Resolved

                                    I ordered sony memory card with 70mbps they delivered me 40mbps. Then i request for return and replace and this product to snapdeal warehouse after that online shows product is quality failure then i called customer care so many times they told me on my all calls. In 48 hours you called our quality team but yet they not call me. And they declared my product quality failure as on 20th August and today is 27th August no response from snapdeal. And online shows product is delivered to me.i called every day to customer care but they didn't respond well
                                    Sep 29, 2016
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 29, 2016
                                    Snapdeal.com Customer Care's response
                                    Dear jayesh.jadhav,

                                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                    Regards,
                                    Team Snapdeal
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                                      A
                                      aladdin creations
                                      from Pune, Maharashtra
                                      Aug 28, 2016
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 400086
                                      Website: i am individual

                                      Hello,

                                      I had ordered my 1st order of pony cycle Brown ride-on Horse set of 6 with Rs 34990 with payment mode cash on delivery.
                                      Order id [protected].
                                      then after 6 days just before 2 days of delivery it was cancelled by seller

                                      Again i booked the same order but then it was set of 5 & also i paid through net banking as CoD was unavailable,
                                      Order id [protected]
                                      Again same thing, order cancelled after few days just before the day of delivery.

                                      N now these orders are above 1lakh rs.
                                      hence you are cheating to consumers &
                                      this way i wasted approx 10 days & more going on untill you resolve it, already till date its approx 75000Inr loss for me.

                                      So i anyhow need the same order in same price, its snapdeal's responsibilty to confirm & fulfil order of customers from sellers.

                                      If i wont get this i will go to consumer court & also write letter to Finance ministry & consumer affair ministry, Government of India
                                      as a cheating done to me.

                                      Thanks
                                      Neelkamal
                                      [protected]
                                      Oct 9, 2016
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 29, 2016
                                      Snapdeal.com Customer Care's response
                                      Dear aladdin creations,

                                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                      Regards,
                                      Team Snapdeal
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                                        rajb08
                                        from Guwahati, Assam
                                        Aug 28, 2016
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110042
                                        Website: snapdeal.com

                                        I had placed my order with order ID [protected] on 18-Aug-2016 & on 19-Aug-2016 the order status was "Order Placed and Dispatching Soon". Order was supposed to be delivered by 26-Aug-2016.

                                        On 24-Aug-2016, there was no change in the order status. It was same as of 19-Aug-2016 ("Order placed, Dispatching soon"). I was worried about the on time delivery & hence called snapdeal customer care & they assured me that they will deliver on time.

                                        On 25-Aug-2016 mid-day, there was no change in the status again & called customer care & got unsatisfactory replies. Then after some time received a mail saying "Order Cancelled". Also the order status was like this - "Placed - Dispatched - Cancelled". So funny it was. With in 10 minutes order was Dispatched & Cancelled too.

                                        They cancelled my order without my permission & any prior intimation. Now they are saying, they will refund the amount as they are not able to deliver my order on time. Never expected such behaviour from Snapdeal.

                                        That was a surprised gift to someone & they just screwed.
                                        Oct 5, 2016
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 30, 2016
                                        Snapdeal.com Customer Care's response
                                        Dear rajb08,

                                        We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

                                        Regards,
                                        Team Snapdeal
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