Snapdeal.com Complaints & Reviews

I had buy a headphone and return it snapdeal next day cuz sound is too high but they didn't refund me ...order no ---- [protected] its almost 30days gone but still my refund isn't being proceed then i said atleast give my product again but also didn't gave my product back . Both things are stuck in snapdeal
Cost-6995/-
so please help mer to get back my money they

I had one of the worst experiences with Snapdeal. I have been a regular online shopper and have never faced such abrupt, unprofessional, and unethical behavior by any other e-commerce websites.

On 10th August I received an email from Sapdeal saying that my Order#[protected] has been cancelled and my account is being closed due to some transactions which do not pass their Internal check. ALso, Please note that all other open orders and refund claims on this account have also now been cancelled.Now how abrupt is that. I was not involved in any kind of dispute with Snapdeal and have very much adhered to their 7 days widely proclaimed EASY RETURN policy(which I highly doubt now) to return any product. So I fail to understand on what basis such a decision was taken. Shouldn't the customer be told about the rationale transparently??

For privacy reasons I don't want to mention my email id or other particulars on this forum. However, using the above mentioned order ID my details can be found.

Additionally- regarding one more order#[protected] (Tryfa White Crepe Jumpsuits), the product was picked up by Snapdeal from my home after multiple followups from the day return request was placed. Now again they are creating same hassles for me to refund the amount for this product as well.

This is such a fraud by a company. They have picked up my product and now gulping up my money too. I want my money to be refunded by Snapdeal immediately. This is causing me so many hassles and wasting my time.

#I would never advise any one to shop with them. They don't even follow the policies which are listed on their website and operate in a very monotonous way. I am really fed up following up with them.

I hv given request to pick up the lehnga for refund but still no one has been even called and snapdeal is telling that is not our concern... I. E. Courier company duty to pick up... When calling courier company they are telling we hv not received any request... Again when calling snapdeal only answering machine is reachable... Pls do something...

I had purchased a Fly company's Qik + handset on November from Snapdeal. Now on May mine handset had Display problem, I contacted to its customer care numbers, they gave me a customer service address, where i hand over mine handset. They said that it will take 40 days time, Now when i contacted service center they are saying that the company is not responding to them. I too tried to call to Fly service centers but they are not receiving calls or replying to mails. Then i contacted to snapdeal for help. After giving assurance since two week now snap deal says that the Fly company is also not replying to their mails and calls, and now they are offering me 300 hundred rupees voucher.
I have felt like cheated.

I purchased intex 4.1 channel speakers it got delivered on time but when i saw the qwality was low speakers were got damaged and bot working . I insisted for replacement but company denied instead said that they will not replace nor refund the amount. The behaviour of company executive was very rude. They dont even provided me with original, they are selling fake products on the name of brand, a strict action should be taken against the snapdeal.

Hi,

I've ordered a mobile from snapdeal (Order ID: [protected], , Suborder Id: [protected]) on 23rd August 2016.

The reason I ordered from snapdeal is that, they were giving delivery to my address between 25th-27th August. And I had a plan to travel to my hometown (mumbai to kolkata) on 28th August. I got a message from them as well that my order will get delivered by 27th August.

For last 2 days (25th &26th) I've been trying to track my product on their order page. There my order is shown to be "in transit" and it is in Bhiwandi area.

Now today (27th August), the status has not yet changed. It's still showing as "in Transit".

I contacted their facebook support team, but they are saying they will look into the same and revert. I am stuck with their team in facebook, who are constantly saying, they will call me shortly, but even after repeatedly telling them of my issues, they are not even properly responding.

Now my point is, I've already paid them on credit card, so my money is gone and I'm not able to get my product today. If they have told that they have a delivery issue and couldn't deliver on promised date, then I'd have never bought this item from them.

Regards
Tathagata
[protected]
Date: 27.08.2016
Time:

I am Ankit sight I have order to snaps deal my school.bag for american tourister bag yesterday I got my bag and I open my bag to see that my bag is looking for kid bage and I have order to collage bag I see Snape deal thos bagevis looking good but yesterday the develery bog to give me bag I open look that very small bag so I am not satisfied to this bag .I want to change me bag right now so plz help me to exchange my bag

Snapdeal is totally unprofessional company with no ethic values. They are taking customer for ride and making fool of them.

I had made return request on 14th Aug 2016 and next day person visited to check and made the doc for return. After that got a SMS that someone will come and pick the material but till date no one had come. I called up the number more than 50 times and got connected to them in 2 times and same that someone will come.
Even after number of mails no action is taken. Once got a call that we will help you and within 48 hours some one will come.
Got the SMS too but still no one came.

Got a SMS on 24th morning that someone will pick, no one turned up and again on 24th evening go SMS stating that someone will come on 25th to pick the material. To my surprise on 25th morning got SMS, says return request close due to no response from your side.

This is really disgusting and Snapdeal thinks customer are fool. Did any check with customer the issue,

I will take the case to CONSUMER COURT, as I have all the call details and SMS's if nothing moves now on priority.

Details are as:
Return Reference No. 27855274
Date: 14/08/2016
Material: RICOH SP 210SU

Regards
Rakesh Sharad

The Packet was open and There is no warranty card in the box.
I dont have to return this product but please give me warranty card .

I had ordered a selfistick of green colouron 9 august, 2016 from website of snapdeal. I received it on 13 august, 2016, when i received this stick it was of pink colour and no print was on the buttons of its remote, than i call to customer care of snapdeal and tell them about my problem, than they replace it with a green colour stick but this green selfistick also had a problem, its remote was not working, than i call snap deal customer care in just a moment and told them to send me a new selfi stick with a working remote than they agree to send a new selfistick but they do not send it to me till the date 27/8/2016.

I have bought the Lenovo Company Mobile, and after 6 Months only it started creating problems.When i reached its service center, I got to know that it is not lenovo company mobile.

Even the bill is also, they said, is fake.They are not ready to accept it as their company mobile.

Is this is service, snap deal is providing to its customer.Any company like Snap Deal is not authorized to give such kind of fake services to their customers.

Kindly revert ASAP.

I Mr.Sayantan Nag book 2nos of bedsheet with pillowcover and the order num is Order ID: [protected] on[protected] one of the bedsheet of suborder num-[protected](Optimistic Home furnishing-3D print bedsheet with 2 pillow cover) which i have received on[protected] found defective and just within an hour i logged a complain to them that the material found defective and i need refund of 449.00rs so they have picked the material on[protected] and on[protected] they confirmed me that the payment have done by IMPS:[protected], but when i have checked with my bank i found that the payment is not reflecting on my account so again i called them and now every day a new customer care call me and ask to give 24-48hrs to get my money back.As a customer im getting a lotss of problem so please do the needful.

Respected sir,
What you have done on the case mention below, (i have brought a mobile handset that was faulty from its 1st day and i have complained to change the product within 4 days, but till now i have not get my judgment) for which i have lost my money. the worst brand name is waiting for you. i have copied replay of your mail but till today (after 3 years 8 months) i have not either get the product replaced or my money return. now i have no option except to relay this to all forums, newspaper, social media, online media, and news channel, national consumer affairs cell …etc.
Thanking you sir.
Yours sincerely,
Debashis roy
3/11, sukanta pally-west
Dhandabag, durgapur-713203 (wb)
Mob-[protected]
Email-debashis. [protected]@gmail.com


[protected]@snapdeals.co.in

Technical details of permanent failure:
Please arrange for replacement of the above mentioned product.

Order no:[protected]
Complain no:4900436

Thanks & regards

Debashis roy


On sat, feb 1, 2014 at 8:36 pm, snapdeal wrote:

dear debashis roy,

thank you for contacting snapdeal.com.

please accept our sincere apologies for the inconvenience you have
experienced.

we are attaching a link of our return form (which is a clickable link).
you are requested to paste this on the top of the parcel along with your
[protected] and complaint number 4900436. return address is mentioned on
the return form

download return form link: please click here


we will arrange a pickup through one of our courier partners within 4
business days. we humbly request you to please pack the product just like
you received it, failing which; the courier might refuse to pick up the
product. once the product is picked, please share the awb number with us by
replying on this mail.

the pickup arranged is not chargeable. please ensure the seal of the
product is intact, product is un-used and you have to send the product back
along with original brand packaging and invoice. brand tags should be
intact. snapdeal will check the product once received, and in case the
product is used or the complaint is not genuine, the product will be
returned

request you to also reply to this mail with

1. your requirement of a replacement or refund

2. replacement will be given in case the product requested is available
with the vendor at the time of we receiving your product

3.in case you require a refund, reply to this mail with your bank neft
details (bank account number, ifsc code and name as per bank records). once
we receive your product, we will initiate your refund and you will receive
communication regarding the same. after this, your money will be refunded

I have ordered a redmi note 3with order id-[protected], worth 11999 and its delivered to me on 9th augst and on 10th august i have raised a request for return. After that every day i called snapdeal customer care but they are not arranging the pickup its already 15 days gone but they are not even picked up the product and i am not getting my refund. Its truly irritating and i have just lost all my patience.

ORDER ID :[protected]
PRODUCT : Sony BRAVIA KDL-43W800D 108cm (43)

I bought a TV cost around 60K from snapdeal. They delivered it on time but the product was defective.It was tested by SONY employee who came to install it.The same day i ordered for replacement.It was initiated on 11th August and was picked upon 12th August evening.Till now i didn't got the replacement or a refund.I called them more than 10 times but they say we didn't receive the product yet.I am attaching the screenshot of snapdeal app where it say's it was picked up on 13th August. My trust on snapdeal has gone down.Can any one tell me what I can do in case i don't get the refund/replacement?

Regards,
Imran

I put one order [protected] on 12 august 2016 under which suborders [protected] and [protected], I put return request on 17th august and 23rd august. Till now no one picked the product and now customer care called me stating that it can't be done as my account is defaulter, I put the request using the same account and used debit card for the purchase. If my account having transaction issue then why order was accepted and delivered. It should have been cancelled and my money should have returned back.

For return, my account has been mentioned as having issues. This is really a cheat. I want these products to be returned and my money should be given back.

I put another order [protected] on 14 august 2016 under which suborders [protected], [protected], [protected], [protected] I put return request on 23rd august. Till now no one picked the product and now customer care called me stating that it cant be done as your account is defaulter, Same thing they are saying for this as well that account is having transaction issues. If there is a issue then why accepting the orders and processing them. Why not rejected the order and returning the money. For return request my account has been mentioned as having problems. I want these product to be returned and my money should be given back.

Order ID - [protected]
Email id - ravindra.[protected]@gmail.com
Contact Number - [protected]
My name is ravindra parihar. Reliance jio back cover is defective and Return request approved on 15 aug and now is 26 aug. They are not picking up my product till now. And on every call after long hold they said product will up my product tommarow but nevar pick up my product. They have not come for pick up. Wrost experience with snapdeal. One thing i have learned from this is that snapdeal has wrost return policy and pick up. You are acting as this is only rs 399 product and you don't want to pick up. probably my last shopping with snapdeal. I will continue flipkart, amazon but with you this is my last shopping. Guys This is only 399 product thing what will happened when you purchase costly product and snapdeal behave like this. Be aware

Myself NITESH KUMAR SRIVASTAVA from varanasi, i have placed an Order a mobile of lenovo k4 note on 19-august-15, and already paid it through online payment, the snapdeal company give me 100% as surety that item will delivered before 24-august-15, but still now i cannot receive my item, i complain many times in snapdeal, but they don't gave me satisfy response, please help me for this matter. I will hope for positive response from Indian Consumer helpers. Please please help me as soon as possible. My contact number: +91-[protected]

I order a watch on 7th august but my order did not deliver to me till now.

This is with reference to my order ID [protected].Under the same, I was supposed to receive 3 no . bottles ie 1 shake, One protein and one energy drink.However, upon opening the delivery box, I noticed that, it contained only 2 (shake and protein) and the third one (energy drink) was missing.I have raised the issue with customer care on the same day. However, they are reluctant to change /complete the order.This is absolutely pathetic service on part of Snapdeal and has created an impression of online fraud .I would request the top management of snapdeal to initiate the necessary corrective action regarding my order on priority. I shall be constrained to escalate my case to the legal and consumer protection forums if snapdeal fails to do so.

Kindly treat this as a litigator notification from my side .