Snapdeal.com Complaints & Reviews

I ordered sennheiser cx 180 from snapdeal they send me the product in good packaging but when i open the parcel the packaging of the product is sealed by the cello tape it means the packet is already opened by the seller and then sealed.
Then i returned the product and the staff of the snapdeal called me and said that the quality check team has checked he product and its original and they sent me the product back which is again fake.
Also there is no vat or tin no provided by the seller.

Sir, i lost my mail through which i ordered, and now i want to replace it i have that order id my item, and how can replace it

I ordered a wardrobe on 31st july.
It was delivered on 18th aug.
Carpenter told that wardrobe is missing holes for screws on middle runner. Hence, the wardrobe cannot be assembled and needs to be replaced.
I raised case to snapdeal on 21st july.

Nothing has happened since then.

Order id: [protected]

Desirable solution: i am ok to
- get refund
- get replacement
- talk to them of other options (E. G. Repair if possible)

I am Tsea Degala, I bought a Philips SHE1405 earphones on 9th August, 2016 on snapdeal and I received on 14th.
I have noticed that the received product is not same as image shown and I believed those are duplicate one. So, I initiated a return request on 14th august, they picked up on 23rd august.

I have paid Rs 24 from freecharge wallet and remaining Rs 224 from my bank account. I have received my freecharge balance of Rs 24.
But yesterday I got a message that my product failed quality check so no refund will be processed.

Suborder Id: [protected]

I have received a fake item and I sent what I have got everything also with the package, not only that the pickup person also checked the product while picking up (amazon never did). How come my refund is failed?

You sent me duplicate one without checking, when I returned the product you made a quality check. Also there is no specific email to contact with snapdeal.

I will prove that the received item is fake. See the attached pictures

First picture is the snapdeal website picture and second one is that I received.
See the difference, the picture from snapdeal is having straight heads and the received ones are curvy, not only that I have seen many difference from the YouTube videos, that it is also not having R L indications also not provided extra buds, the 3.5 mm pin is different from the original unboxing videos of the earphone.

Refund my amount. Problem is with you not me

A mobile and case had been ordered on snapdeal by me on 10.08.2016. But till date it is not delivered which was supposed to be delivered before 4 days. Till date on calling on the customer care number it is telling that we will update soon.
Kindly arrange for refund of my money as son as possible.

I had purchased muscle blaze weight gainer 3 kg today
order no :[protected]
and when i opened by purchase item i found the seal was broken .
I dont think we give you money for the expired product.
Kindly help me i promise to you i will never ever repeat the sin of purchasing an item on snapdeal.
'IF you guys can send expired and waste food product then i dont think there is anything left to say.
I am going to consumer center court to file a complaint against the [censored] that you guys do to customer but regarding official complaint i made it here please do whatever you guys can do to help me .
Thanks

Suborder id: [protected]
Suborder id: [protected]

I have been calling the team from past 5 days, the agents disconnects the call, kamal, kondli, sagar, shreesha and abhishek were the agents who gave me wrong and different information every time i called.
Sagar was so rude and said since the quality check did not pass so nothing will be done for your refund and you will also not get any call backs from our team and disconnected the call.
I received both used shoes which i sent back they picked up and then i am running after for my refund for 1187/- +1385/-

Hi,
My name is ashish. i have ordered shoes and shocks (order id: [protected]) from snapdeal. but i was not able to track them that is why i requested to snapdeal many times to give me a call because in snapdeal there is no other way to contact a customer care executive directly. that is strange.
Inspite of requesting many times, they didn't call me. the product is also not the same as i have ordered. this is the worst thing i have ever seen.

Thanks.
Regards,
Ashish

I was really out of control with the answers given by customer team (Mounika and shyam), as i got damaged product and it has been declared by technical person also.
Now we request for return and refund the money. Where as customer care center not convinced with that.

If this continues with the snap deal team. A post will be sent on twitter and facebook on cheating the customers.
Please take a action and refund the money. Attached the

I have purchase MI redmi note 3 (order id-[protected] ) on 21 august. today 23 august they mail me and massage me that your product delivered on your address but i have not received product. snapdeal falsely sent mail and maasage that your product delivered.

I was confirmed from the snapdeal offers that it would be a set of 9. 3 kadhai, 3 lids, 3 ladles. Only kadhai s and lids have been delivered. No ladles are present. Top button and screw of one lid are absent in the box.

It is unbelievable to receive such an incomplete delivery from snapdeal.
Already a request to replace have been placed against order id no :-[protected].

Order id – [protected]

Complaint number – 27829028

I purchased a laptop - lenovo g50-80 along with some other items. all been perfect i got all items delivered on separate dates and laptop as well. my laptop was delivered on 13th august 2016. i opened it to my shock, the seal in the box was broken and instead of a lenovo laptop, it had a 2nd hand (sort of damaged) dell machine.


Trusting the snapdeal, i raised a return request on 13th itself and since then took follow up from the nuvo-ex courier and got the laptop picked up. the courier agency picked up the laptop @ 4:00 pm on 22/08/2016 and went away.

I received an sms from snapdeal @ 6:01 pm and the same mentioned that the courier and return request has been cancelled as i am no longer interested in the return.!!

What on earth made snapdeal feel that i was not interested in the return and was interested in keeping that damaged and used dell laptop for rs. 25, 382!!


I called up the customer care and the agents told me to mail them the courier receipt which i did and they said now the laptop will be sent to the snapdeal warehouse were it will be checked for the quality-check. if it passes, my refund will be made and if it does not qualify for the quality-check, snapdeal will reject my refund request.


How can you do a quality check, when the laptop box stating “lenovo” contains a broken dell laptop!!!???

I would like to understand, how a broken, used and different laptop will pass a quality check!!!???.

I feel i am cheated and harassed to the maximum possible manner by snapdeal and its courier partner.


I have lost my confidence in snapdeal and i am now waiting for the response from the team regarding my refund.

Please be assured that i would not be leaving my hard earned money and will reach consumer court if needed as this is not a small amount.

If the same is denied, i will be left with no option but to turn to the social media websites and consumer court for remedy.

I will make it a point that the customers henceforth will think 100 times before ordering any expensive item from snapdeal.

I have ordered lenovo a2010 a 8gb, black mobile on 13th aug, 2016 via order no. [protected]. It was an prepaid order. Delivery of the same is done on 23rd aug 2016. When the package was opened, it didn't had any mobile in it. Instead it has some crap like plastic material. The cost of the mobile is rs, 5000/- which is already paid by me at the time of placing order.

Request no-[Ticket Id: 28256394]
​order no-[protected] placed on 12 august
I ordered a redmi note 3 phone from snapdeal on 12 august 2016.They promise me to deliver it before or on 19 august 2016 but till 16 august 2016 they didn't dispatch the product.I want this product for rakhi gift for my sister which is on 18 august but because of late dispatch I cancelled the order on 16 august and till now status on there website shows your order has been confirmed no update about courier status.I was thinking I cancelled the order and I ordered a new phone from flipkart which I received timely.Now after cancellation product has been delivered to my mom on 22nd august 2016, that time I was in college.My mom has received the product and now the product has 3g/4g connectivity issue.Now snapdeal denied to return the product.I did lot of call to them but they have no answer for my qusetion.
​First they mention wrong update on product.
​late delivery
​No well educated customer executive ( every Snapdeal executive have different answer for same question)
​No work on registered complain
​They cancel my return request without giving me reason ( Is this Snapdeal 7 day return policy)
​I called so much time they disconnect my call and even some executive say sorry and have no answer for my problem.
​I don't have service centre near me in Allahabad actually no service centre of xiomi located in my city.
​How can i repair my phone now.Why they don't refund my money .my product is under 7 day return policy and also it is snapdeal fulfilled product.
request no-[Ticket Id: 28256394]
​order no-[protected] placed on 12 august.
I requested snapdeal to vist technician at my home to verify my problem but they have not responded for my problem.
ph no- [protected]

thankx

I have purchased these three products - vishwa fashion multi color cotton straight unstitched kurti, being women multi color rayon straight kurti, iroy group beige cotton straight kurti from
Snapdeal received on 06-08-16 and 07-08-16 and requested for return with in 2 hours of receiving the product.
Though i have contacted them telepathically a number of times but every time i got only the fake promise that the reverse pick up will be arranged with in 2 days but nothing was done
I want my money back along with interest and compensation for harassment and telephonic charges
I also recommnend not to purchase anything from snapdeal.
A harassed consumer
Order id: [protected]

Gud evng sir, im really unhappy to inform you that recently i have purchased one i ball tab from your online portal.. Reference no.28071843 and order no.[protected]. Since it is not connected to wifi, i preferred to return pickup for which your service engineer also visited and given a receipt to me but even after 10 days the courier service didn't approach me for return pick up nor the company didnt even respond me for my series of emails exhibiting their most lethargic attitude there by defame fair name of esteemed company. Kindly do needful to take back the item and replace with new one.
Regards
M. Sankara rao

Order placed for next day delivery and same marked as delivered on aug 17 around 7 pm.

Order details:
Order id: [protected]
Placed on: mon, 15 aug, 2016
Estimated delivery: on or before 17 aug, 2016.

Complaint around same as below:
Order id: [protected] reference no: 28116069
Issued on: fri, 19 aug, 2016

Mail text:
Your request has been accepted with reference number 28116069. We are eager to resolve your concerns and will contact you within a maximum of 24 hours. We'll either call you from[protected]* or email you regarding your request.

But no response from snapdeal in last 5 days. Complaint again as below:
Order id: [protected] reference no: 28259462
Issued on: fri, 19 aug, 2016

Screenshots of complains attached.

My name is emmanuel and my registered number is [protected]. I called for last 2 weeks for about 3 times telling snapdeal that i payed for a package which came empty. And nothing has been done about it . I can't belive a company like snapdeal cheats people and make money
Who ever is reading this please take this matter seriously. Coz im putting it in to the consumers and media with proff. The company even blocked my number i just can't get to the call center.

Dear caesar
I have purchase one bed dated 28 july 2016 for snapdeal online side. The shipment has receive dated 18 aug 16. Then i have send the mail dated 18. Aug 16 for installation of bed, but no one reply. Then second days i have call and raise the issue, snapdeal representative has told me resolve the issue with in 24 hr. And send the respective person for installation the bed, but no one come my address and not contact me, and i am call the snapdeal customer care number and the person is same reply.
Yesterday i have call again & again and taking to mr paresh kusha, he is also assured the bed is installation with in 24hr. But no one call and reply.
Last five days i am continue follow-up but no one correct response. Kindly take action immediately.

Dear caesar... I am fed-up of being treated as a football by snapdeal company

Thanks & regards
Vikas singh
Mob no : [protected]

I did a purchase of pendrive on snapdeal.com on 7 aug2016 worth of rs.870/-. The order id is[protected] when i received the product it is not actually what i ordered for. Its purely a fake 1.. Specs vary from original 1. Immediately i called the customer care after 7 days and asked for exchange with the product i ordered... They denied... I also went to sony service center.. Hey also told us its a fake product and seller is not a authorised sony dealer
My uncles phone number registered on snapdeal:[protected]