Snapdeal.com Complaints & Reviews

I got a call from snapdeal ([protected]) informing that i had won a tata safari car worth rs.1260000. If car is opted they ask for a 6500 for its registration or the price money is opted it needs a sum of rs.3500 to pay to their account. He send me his aadhar, id and copy of pan card, account details (Mr sabu dhal, a/c no: [protected], ifsc sbin0008271, sbi).
Then i have searched at google about the offer from there i got a number (Ph: [protected]) ie snapdeals price departments help line no and i called them. They confirms the gift and ask for the 3500 and send me the account details (A/c no: [protected], ifsc sbin0005539, snap deal head branch, sbi). I had just checked at google to know more about the offer. The data shown at google was believable. So i send them my bank details and transfers a sum of rs.3500 through google pay. After that i got another message to my number that is my account is creditted with a sum of rs. 1260000 transfered by snap deal and hold on by noc dept for paying 2 % of tax.
([protected] is another help line number provided at google web site)
I lost my 3500, ofcourse it was my mistake. But i just googled about the offer and enquires about the price money and i paid the sum of money to the number shown at web site. After this incident i lost my belief towards snapdeal, google too.

Product:- laptop, order number:- consumer have to update, date of order :- 01/march/2020, delivery date :- 07/march/2020, amount paid:- 25590, registered mobile number with company:- consumer have to update, invoice number:- consumer have to update, problem details - as per consumer he order a laptop from this company and he also pay for that and company is delivered his order but laptop is not working properly, for this consult he also contacted to company many time for refund but company is not responding, that's why consumer wants to complain.
कंपनी ने पिकअप शेड्यूल तो करा दिया है पर पिकअप नहीं करा रही कृपया कर मैं आपसे आग्रह करता हूं आप अपना लैपटॉप वापस मंगा लो और मुझे मेरा पैसा वापस दे दो मैं काफी टाइम से वेट कर रहा हूं पर कंपनी इस पर कोई भी कार्यवाही नहीं कर रही। कृपया कर जल्द से जल्द इसका सलूशन कराएं क्योंकि कंपनी मुझसे बार-बार 24 से 48 घंटे मांग रही है मैं बहुत बार देख चुका हूंअपनी ने मुझसे कई बार वादे किए हैं मेरे पास उनकी रिकॉर्डिंग है सर कंपनी में अभी तक कोई भी स्पष्ट तरीके से इसका निवारण नहीं किया है कृपया कर जल्द से जल्द इसका सलूशन कराएं और मुझसे कांटेक्ट करें
Mobile number [protected]
Order number [protected]
मैंने पहले भी कंजूमर कोर्ट में अपनी कंप्लेंट करवाई थी पर अभी तक उसका कोई भी समस्या का हल नहीं किया गया उसका docket number ya hai 1968136 कृपया कर जल्द से जल्द मेरी बात का सलूशन करें जो स्नैपडील का खेला था उसका नाम cost 2 cost hai

Sir my name is sunil kumar i have bought hammer of thor by snapdeal but it did not result me. It spoiled my health. I ordered these medicine to improve my sexstamine. L got it from ak interprises state up. Gstin09abqfa1276p1zp. Invoice date 29jan 2020. Invoice no s98020/19/2418. This company is making foolof people. So give me my money return and take action against it. Ak enterprises k 273 aashiana colony near power house lucknow up226012. This is the address of company.

My seller id is: se9722
Seller name: peridot credo

I would like to raise a lot of concerns i am facing selling on snapdeal.

1. There are a lot of courier returns on snapdeal and snapdeal
Charges for them for sellers. No order e commerce
Operator does that except snapdeal. Their management with
3rd party courier partners is very poor. Customers get
Delayed deliveries. Snapdeal does not perform any customer
Oder verification for cod orders. This is the reason there are
So many courier returns. Instead they have a # policy as
Their defense that kindly mention the seller names whom
You have doubt on so we ll adopt verification procedure
That too limited to 3 or 4 per day only. This is not at all a
Practical solution.

2. Secondly snapdeal has been providing inaccurate reports on
Gst and sales and commission invoices generated. Their
Repors do not match with each other at all. Gst report
Doesnt match with sales report. There are huge variances. I
Am facing this issue since december 2019. I have incurred a lot
Of loss doing business on snapdeal. Their customer support
Does not provide a reasonable solution at all. They do not
Consider monthly feedback seriously. Its just like a child
Play responsibility for them. Huge charges are deducted in
The name of packaging and at time of even courier return as
Well they deduct it again. I have been underpaid since
December 2019. I have faced these issues in the past as well.

3. I would like to raise a complaint against their incompetent
And unprofessional staff on seller support to handle
Seller's grievances and queries. I would like to share a
Recent incident of my query raised and how the staff
Responds to it. The query incident id is: 10040918.
The screenshots of the conversation are attached herewith.
Just look how foolish the staff is or they are extra cunning
Thinking they can fool the sellers.

There is no system to contact the seller support to raise
Any complaint against any issue. The seller support doesnt
Considers the queries appropriately and doesnt let the
Sellers converse with any senior.

Please take action against all my issues i am facing, i want
Strict action to be taken against snapdeal. There are many
Sellers facing the same issues

Hi
I had initiated returns for order id ([protected]) and another order id ([protected]) however nobody came to pickup however i am not getting option to reschedule on app nor a site.
I have tried to call and reschedule but it says 'due to some technical issue i can't do that.' requesting to reschedule pickup for my order id ([protected]) and another order id ([protected])

I received this sms from ShopClues.
They are asking for registration fees approximately 10000/- within half-hour. What to do ?
[Congrats! You Won 1st Prize Car In 9th anniversary Day, Shopclues.This Is Valid For Today For Registration Contact On:[protected] T&C # Shopclues]

I received a note sometime last year that an account has been created on my snapdeal.

When i checked with them and asked them to delete the account. They said they don't have provisions to delete the account. They have provisions to create and when it comes to deleting the account. They don't have that.

I am not sure who used my email id to create the account or snapdeal created account on their website using my emaild. After a long mail communication, they said they will delete the account. But i was still able to login and even i was getting a ton load o[censored]nnecessary emails.

This thing is happening from last 6 months. I ask them, they reply, the account has been deleted. After few days. I start getting mails and i check account is still active. They say same thing. Its is happening from last 6 months.

God what kind of website is this? What kind of pathetic staff they have hired.

Dear *,

We are unable to delete the email address associated with your snapdeal account. We value our customer's security and privacy. Keeping this in mind, we do not allow any delete in the email address associated with an account.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Dear team,

As a customer it is my basic right to have my account deleted at any point of time i wish. And as of this point, i wish to delete my snapdeal account. If for any reason you do not delete my account, i will consider that as a denial of my right.in that case, i will have no choice but to proceed to take matters to the consumer forum. You are therefore requested to delete my account associated with this email address.

Regards
*

Dear *,

We are really sorry that you had a disappointing experience on this occasion and offer you my sincere apologies.

But we are unable to delete the email address associated with your snapdeal account. We value our customer's security and privacy. Keeping this in mind, we do not allow any delete in the email address associated with an account.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank you,
Team snapdeal

I got a message from snapdeal lucky draw that i won first prize rs 126000 or tata safari. I tried calling all the numbers given in the google luckydraw complaint/enquirers. But all are saying the same that is real. To claim the prize registration fee they are asking are different amount and they even whatsapp me their i'd, office photos. I even told them to file fir if it scam nd they say yes. But i am afraid to trust them

Respected sir/madam,

I mr bapi roy purchased a product from snapdeal services also i am paid my amount. But till now i don't received my item. They are given few dates to delevered but till now i don't received my item. I know that snap deal is a very recognized platform, but this type of harassment i don't expecting from your side. I am worried about this.
My sub order id is[protected]

So, sir i am requesting you please do some needful as early as possible so that i am thankful to you.

Regards
Bapi roy
[protected]

I purchased windows 10 professional software license key on snapdeal.com on 04-mar-2020. License key was sent via email within an hour post order placed. I immediately tried to activate using the key provided, unfortunately it was failing and hence contacted seller with screenshot. As per the response received from the seller, i did the clean installation and when tried to activate, it was not working. Hence, contacted microsoft as per the response received from the seller.
Microsoft clearly stated that this license cannot be used for retail user as it has been sold to some business as a part of business license volume program.
I had daily email follow ups with the snapdeal from last 2 months. Each time they are replying with one of the standard responses such as
1. Get email confirmation from brand that they cannot activate the license to assist me
2. This product cannot be refunded or replaced as has been delivered to me in good & working conditioner
3. Share the error message what i am getting when activating
The support team is very well trained to handle such cases and standard responses. They are not providing support asking microsoft to activate the license key sold by them or not giving email confirmation that they have sold valid retail license key.
Now they have stopped replying my emails from last 3 days. These are emails with whom i was interacting aman bhatnagar, ankit ranga, snapdeal.

I got a message that I am the winner of snpl lucky draw, and I called all the given numbers in the google for fake call verification but they all said the same. And told me to give bank account, ifsc code along with two passport photo size, aadhar card and also tld me to pay registration fee of 12600.

Snapdeal customer care number O736—884—2667 // O9O9_386_O372 //@

Every time i request snapdeal to deactivate my account for privacy concerns.
They reply:

Dear sudeṣṇa,

We are unable to change/delete the email address associated with your snapdeal account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Issued on: 16 apr 20 - 02:10 pm reference number: 65276852

*

What is freaking wrong with you, bots?
Can you not afford humans in your customer service anymore?

I am not asking you to delete my email id.
I am requesting you to delete my whole snapdeal account.

Deleting my account details from your database is my basic consumer rights. (Privacy, it rights)

And it is also a breach of your own policy.

@user discretion and opt out

"you have an option not to provide or permit snapdeal to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to the grievance officer or such other electronic address of the respective snapdeal entity as may be notified to you.in such case, you should neither visit any website nor use any services provided by snapdeal entities nor shall contact any of snapdeal entities. Further, snapdeal may not deliver products to you, upon your order, or snapdeal may deny you access from using certain services offered on the website.

You can add or update your personal information on regular basis. Kindly note that snapdeal would retain your previous personal information in its records."

So...

Delete my snapdeal account immediately.

Just do it.
Please.

I received empty parcel so I contacted them multiple times but till not refunded my money. Now 3 week after. I request you to please close the complaint so I will send you legal notice after lockdown because no more fool. You think I'm fool. Now 3 week after

I have received the product ordered from snapdeal.. It is a prepaid order the courier agent has kept this product for himself as the payment is already done... The order status on snapdeal website shows product delivered.
E com express is i think a fraud company.
The courier boy contacted me about the delivery but didn't deliver the product.
When i contacted him again he didn't attend the call despite frequent calls.

Snapdeal cancelled my order saying that the order could not be fulfilled due to incorrect product detail. They cancelled two orders out of 5 order in total. A total of rs. 1895 was paid by me via upi before hand. Thus on the cancellation mail snapdeal mentioned that i will get rs. 0 on my refund and they will process it withing 7-15 days (Which has no meaning). My order id is [protected], and suborder id are, [protected] (Worth rs.499) and [protected] (Worth rs.299). I knew snapdeal was a fraud company because of these issues they make. But had no other option but order from it because of its availability. I am attaching the mail that they have sent me.

I ordered watch but i received a damage product i wish to return the product. My pickup date schedule on 24 march but the courier man called and told me he can't take the product to return due to corona issue. I called customer care not responding there is no option to reschedule the pickup date i want to return the product with in 7 days (30 march 2020). Please extended the days to return due to corona issue. Please consider

. Hi... My name is subarnadip, i had ordered an item and paid online through net banking. After few days the order status shows already has been delivered this product but still i did not receive any product. Snapdeal now started cheating with the customer. Tried contacting customer care but the customer care number is only ivr and there is no customer care agent available to assist customer directly. So please do not buy any product from snapdeal and share this message to every one. Screen shots attached

Please note we had purchased digi tv dg 32" on 10th june 2018 with 02 year warranty through snap deal vide order no [protected]

Yesterday our tv display was totally black and cant see any picture on the screen.

Request you to kindly exchange or repair our tv asap as it is still in warranty period

An early action on the same will be much appreciated.

Thanks
Sonu kalra
[protected]