Snapdeal.com Complaints & Reviews

I purchased ICE ULTIMA 4 G plus tablet on 8/3/16. i recieved the defective tablet. my order ID is [protected]. i purchased this tablet under 7 days easy return policy. i immediately request the snapdeal team to return the tablet .my return ticket ID is 20702024. they mentioned within 48 hrs they refund the amount.but they did not refund the amount . i immediately talk to the customer care team of snap deal. they saying something else, go to the service center . but i refused . i many times requesting them to refund my amount and pick the product. but they refusing to refund my amount. and not responsing . i need judgement. i having all the evidence. if they are not refund my amount, i definetly move towards consumer court and launch it the problem.

Purchased a Micromax 50 inches TV but it was Broken . It has been picked up from 10 days back but refund has not happened yet
Complaint Number[protected]
Reverse Pickup number - AWB R[protected]

I purchased one mobile through Snapdeal online shopping if it was not working I'm approach through yours they sad to me sent by any coriour service we send back the item we send money back if I'm sent the item trough GMS coriour so the company not refund my money back sir please tack my compliant sir and sallow my problem

Order ID : [protected]
Product :TCL pride T500 mobile
Amount : 10499/-
Coriour AWB no:[protected]
Coriour charge 350/-
Coriour name : GMS

I had returned the 3 Nos. of curtains in single courier. But got refunded for only one. Near one month I am asking for my refund for other 2 curtains. No response from that side. Simply answering the same thing. Till date they had not refunded my money. What action I have to take on them I don't know !

I bought mobile(Infocus 370i) on 22-Feb-2016 and
I have raised request for return my mobile because the quality is not good and other reasons too and color also.
I have sent an email to snapdeal and calling every day for solution for the same. but I didn't get any response for this request from snapdeal apart from the formal mail.
Till now(15-Mar-2016) they didn't call me for understanding the customer problem. I am only calling to them getting status.

Called on 7-Mar, 8-mar, 9-mar, 15-March.

Below responses I got from snapdeal whenever I call or mailed to them:
1. formal mail : as per the trust policy we cannt take return
2. We will call you within 24/48 hours but I didn't get single call ya ya:) I got call for collecting snapdeal feedback not on this issue.
3. We will update the status of the issue within 24/48 hours but I didn't get mails as per their(snapdeal customers).

Hello Sir,

I purchased online Mobile Phone OTG Connet Kit (Model S-K07) vide Invoice No S110F9/15-16/1481 Dated : 22.02.2016.

From the date of receipt of above the same item was defective and i was coordinate with Snapdeal so many times thru phone calls as welll as i was also sent a mail but till date they are not giving proper response and not replying about the defective product hence please help me and oblige.

Thanking You...

Yours Faithfully
Pramod Kumar
[protected]

Dear sir, i have order pair of car speaker order no. [protected] this product is under warranty now, this soundboss speaker not working properly sound not coming so, kindly requested to replace with same product immidietly. thank you

I recently purchased an expensive phone from Snapdeal. The phone did arrive quickly, but didn't meet my expectations. That's when my ordeal started! I realized two problems - a) The phone was available cheaper somewhere else b) The cash back offer advertised by Snapdeal was nothing but a cheat tactics where a 5% cash back on almost Rs. 50000 was limited to just 500 rupees. Snap deal simply refused to take back the phone and plainly denied to refund the excess money charged. Is this customer friendliness? The experience of speaking to customer care was horrible to say the least. My advice friends - stay away from Snapdeal; they simply steal your money. Experience with competitors have been much better.

I cant stop receiving unnecessary emails from snapdeal.com . I am not able to unsubscribe from mailing list. My email id is [protected]@gmail.com

I ordered a Voltas split Ac on 8.3.16. Received on 9.3.16. Cancelled order for return / refund on 10.3.16.order ID [protected]

Now these guys are claiming that it is against their policy to return goods which are not defective.

I am stuck with AC which I dont need. No refund. 34000/- stuck.

I had ordered a mobile phone from snapdeal -Samsung Galaxy J5 4G 8 GB through order ID-[protected] on[protected]. It was delivered to me on[protected]. I paid Rs. 12, 390 to snapdeal through my credit card.
Due to some firmware & hardware issues, I filed a return/replace request of the phone on[protected] i.e. the very next day.
The snapdeal reference number for the return request is 18893158.
Since 3rd of February 2016, I have been calling snapdeal on their customer care number [protected] everyday to pursue this return request.
Since then for 25-30 times, several customer care executives including their supervisors like Sonu Verma, made false promises to me that they are arranging an engineer for checking the mobile phone & arranging return & refund upon satisfactory report from the engineer.
On[protected], I sent a detailed email to snapdeal on '[protected]@snapdeal.com' & 'kunal.[protected]@snapdeal.com' requesting them to give me some solution on this matter & stop this harassment. This email has been completely & deliberately ignored by snapdeal. I also sent 1 reminder mail to them on[protected], which has been ignored by them again.
Snapdeal is a fraudulent company which has made intentionally false commitments to me, several times & cheated me. They have kept my hard earned hefty amount of Rs. 12, 390 while shamelessly touting their 'secure pay' policies here & there.

Please help me out with this situation.

Hi:

I paid nearly Rs400 in Dec2015 and bought coupons from snapdeal fromPizzahut Cheese burst Festive
[protected]
[protected]
I didnt realize that there is a validity for the coupon which ends in Jan16. I contacted snapdeal checking if I will get the money in return. The snapdeal agent said that the validity is over and hence my money is lost.
I asked him how the unused money is utlized., if it is moved to some charity as unclaimed. But snapdeal guy it is already moved to Pizzahut and I should check with them.
I want to understand if this is a sort of money making spree. The companies coolly keep the money for the service that they never rendered. Do we have a forum to register complaint. How to reach pizzahut to check if they will show some mercy towards the con\
Regards
Lakshmi

I bought intex cloud flash form there store and after few days o[censored]sing i find major heat issue on just using Internet the phones got heated upto 45 degree and on playing games its automatically turns off now its cant be charged properly becasuse of heating issue after few days i send request to replace my phone they call me and said if your battery temperature is above 45 degree and we will replace the phone i take screen shot send to them and next day they call me that the phone cannot be replaced only becasue heating issue they told me that engineer come at your house with in few days and slove promblem engineer almost a week ago and i call them they say you trouble is solved and case closed. This is how they respond to customer why they said they will replace it if battery temperature reach above 45 degree ( finally suggestions is not to by smartphones form snapdeal must prfer flipkart and amzon if you need to give more money please perffer it beasue have policy called (bhlko pakka) even i send many images to snapdeal they wouldn't respond

Respected sir,
I purchased samsung monitor in snapdeal online shopping.Order date:16.02.2016, delivered date:23.02.2016, return request date:29.02.2016.
The monitor is defective monitor like ( automatic on/off, some times only display comes and white shadow comes from left side of monitor). So i sent return request to snapdeal company within 7 days. But snapdeal company ask job sheet and doa letter from samsung company. Then i asked samsung company service center and samsung company customercare for job sheet and doa letter.But samsung company denied and they was told me dealer only claim the job sheet and doa letter. We dont given to customers. I immediately informed to snapdeal company.06.03.2016 i received email from snapdeal company i apology to your problem we will resolve soon please wait. Daily i m calling to snapdeal customercare persons. They was told me we are processing your return request and please wait. And your money is covered by 100% trust pay policy. So dont worry. Today (13.03.2016) morning also i called to snapdeal customercare they was told me we are processing dont worry. Afternoon i received email from snapdeal company sorry you cant return/replace your monitor so you go to repair your monitor.***(But 07.03.2016 i received message from samsung company. Your complaint is cancelled and the monitor is replaced by dealer.Then i called to samsung customercare they was told me snapdeal company got job sheet and they replaced your monitor. Complaint no:[protected])***. The snapdeal company clearly cheating me. Please consider my problem and i dont like to repair my monitor because it is new monitor. Please return/replace my monitor and please take actions against snapdeal company cheating... Thank you..

I was order Item Western Digital 250 Gb sata Hard disk but I received only one cable. why this Item send I wand my correct ordered item. Please return this Item and send Digital 250 Gb sata Hard disk ( I paid Cash Rs.1560/=)

To,
The Respected Authority
I m from Sootea, District:Sonitpur (Assam) INDIA. thre is a regional Counter/courier service of your Company near my location @Biswanath Charili (sub division of Sonitpur district) which is 7km away. But thre is a pblm about shipments.
I've ordered some parcels in SNAPDEAL tracking no.[protected] . SNapdeal company had informed me about my item delivery through your courier service gve me these msgs as following:
1.
" Order Shipped: We have shipped your Samsung Travel Adapter Charger C... It will reach you between 17 Mar - 21 Mar by ECOM_PLUS courier. AWB tracking no. is[protected]. Team Snapdeal
2.

" Order Update: Your Samsung Travel Adapter... will be delivered today by Kailash Borah . Tracking no. is[protected]. Please keep your cash ready with you at the time of delivery. Team Snapdeal "
So, therefore my humble request to you that ... There are some other items have already delivered by your courier partner . On the other hand, my deliverable items are not delivered to me. They hve request me for office collect. but I Need your kind attention to look after nd go through about this matter WHY MY ITEM WAS UNDELIVERED BY YOUR COUNTER PERSON OR COURRIER SERVICE nd Plz do the needful fr delivery of your items to our location named SOOTEA

I have ordered "robotuch" leg massager from snapdeal and i have been delivered a wrong product which is "leg beautician" which is not robotouch brand. I have raised a return request the immediate next after i have received the product and have followed up a lot but they have rejected my refund. It is very clear from the images that it is not robotouch product. I have confirmed the same with robotouchauthorised seller.
Also, the seller "rishab sports" who has sent me the wrong product through snapdeal is readytoaccept the return but snapdeal is not processing it. I have never seen such a worst customer service with any other website.
Order number [protected]

I'm bought a mobil through Snapdeal online shopping if it is fualty product I'm approach to you, the company sad to me send back the product through any national coriour so I'm sending the items through GMS coriuor if the company not send my money back sir please tack my case agents the company sir

Coriour name : GMS
AWB/consenment no:[protected]
Order I'd: [protected]
Product :TCL pride T500 mobile
Amount : 10499/-
Coriour charge : 350/-

Hello
My order ID [protected] has been detained at Hyderabad. Please let me know if you going to deliver or not.
Please resolve the issue as soon as possible.


Regards,
MAYANK PARASHAR.

I bring the sauna belt this site prize 410/- but not working this prodect same day, i many calls to custmer care but i do not satisfied.
Plz help me i want to my money...
Thanks
Order no. Is - [protected]
Jaidev mahawer
[protected]
1/102, howsing board colony, sawai madhopur, raj.