Snapdeal.com Complaints & Reviews

I have ordered a Yoko Height Increaser and place a return request on 9th Feb 16.After it snapdeal customer support told me that they will not picked upthat item but refund will be credited in my freecharge account in 24 hr. After again and again complaints about not receiving amount, always they said amount will be credited in 1-2 days.But now it is more than 15 days, i am not received refund and now they are not answering my mail.

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Hi Ashish,

Greetings from Snapdeal!

This is in reference to your request 19160388 against Order number [protected].

I ordered a Puma Brown Leather Wallet on 24.01.2016 from Snapdeal. ( I am sharing the product id:[protected]) The product was duly received on 30.01.2016. Unfortunately, the product received was not of good and upright quality. Thus, I placed an online return request with the Snapdeal. After few days, I received a mail from the Snapdeal team that we are not in a position to come and collect the product. It is pertinent to mention here that neither the content of the mail nor any telephonic conversation, thereafter, mentioned the correct reason for not collecting the product.

Since then, I have placed numerous fresh requests and also had conversations with different team members of Snapdeal, but to my utter surprise the product has not yet been collected from my place.

The conduct of the Snapdeal and its employees is not acceptable at all. This incident also shows that Snapdeal is cheating with its customers by providing them inferior quality products and when customer request to return the product and refund the amount, Snapdeal deliberately gave false assurances to keep waiting till the customer left the hope to get its product returned.

I reserved my legal right and after one week from hereafter, I would initiate legal proceedings against Snapdeal. I am completely fed up to what has happened with me and I strongly condemn to buy any product from Snapdeal in future.

I would also request to other customers who are looking forward to buy products online, that Snapdeal is providing fake and false products. Create awareness among different people so that Snapdeal shall understand the emotions and feelings of customers.

I have placed an #Order ID: [protected] date Placed on: Sat, 20 Feb, 2016 for Micromax 50C3600 FHD / 50C7550 FHD 127 cm (50) Full HD LED Television With 1 + 2 Year Extended Warranty and after successful a payment I also received notification that order has been shipped and also received tracking number as well.

However after 2 days when I have inquired about order status I received email from them that your order has been cancelled and we will process with refund. The reason they ware showing is Currier company returned product.

While I have asked to ship another product they told me to order once again with higher price so in short they are looking to attract users with big advertisement and also accepting orders but after that they are cancelling and cheating to customers.

My only concern is to have product I have ordered.

Because of their big advertisement I have lost an opportunity to buy another LED from flipkart and I have trusted to snapdeal and they are just replying with this reasons.

Sir order SanDisk Ultra microSDHC 32GB 48MB/S UHS-I Card on it sai on 07:35 PM, 20 Feb, 2016Order is being verified.
and on 07:35 PM, 20 Feb, 2016Order processing has been initiated, and on 2feb 2016 it swon that Item has been received at courier hub in Hyderabad - Telangana
and 21 to 23 no tracking details and it shown on gojavas that was HYDERABAD LPC In Transit to VISAKHAPATNAM GAJUWAKA ples give some tracking detail my oder no is UNISNPC19228605 thank

I have raised many concerns but did not get any satisfactory reply till date.
also i have sent 3 months credit card statements.
this is all reference number, i raised on snapdeal site.
Reference no: 19799235
Reference no: 19240568,
Reference no: 19083502,
Reference no: 18775833.
Reference no: 19829087,
Reference no: 19828491

customer guys are asking the 4 months statements in PDF format but unable to upload PDF format in snapdeal help center and also when i am sending the mail to [protected]@snapdeal.com but, the mail is getting failed with this reason "We are no longer handling queries sent via '[protected]@snapdeal.com'. However, we have made it very easy for you to contact us. "

so can you please help us here ..i have already sent statement in other format to snapdeal help center.

this is very frustrating thing i am doing from last 1 month.

i have also talked to HDFC credit card department customer care,
they are also saying that no any cash back is credited to my account.(hdfc reference number :- [protected])

I have order Kurlon White Cotton Dew Pillow - Set Of 2 for rupees 399+ delivery charge 30 = 429. i have payed the amount using my sbi internet banking. at approx 16.45 pm on 23.02.16. However, the money has been deducted from my account but the order is not placed in my account of snapdeal. You are therefore requested to kindly place my order or refund the money to my sbi account. my snapdeal id is [protected]@gmail.com

Ticket Id: 19688394
Received a call from your end that you can unable to do something.Just refund my money otherwise I will lodge a fir as you send me defective as well as different model speaker.

I have sent money for three pair socks and Rs. 331/- has been deducted from my account but no any information I have received from you. Please tell me about my order. My mail ID [protected]@gmail.com and contact no. [protected]- Prafulla Walokar

I received a wrong product from snapdeal so i asked for replacement in replacement i got damaged product i complained the same day but no responce from snapdeal help please

Their was a scheme on snap deal buy a Motorola mobile and a Motorola earbuds at the same time (add both products to the cart and buy them ), and after receiving the products 10 days later you will get the earbuds amount rs 499, as cashback in your freecharge account balance .
i did the same process and bought the items
Order ID: [protected] (2 Items)
Placed on 27 Nov, 2015
Delivered On: 30 Nov, 2015

now it more than 2 months no cash back received tried many times to contact customer support every time they say WE UNDERSTAND YOUR CONCERN AND OUR TEAM WILL GET IN TOUCH WITH YOU IN NEXT 24 hrs
customer center no is also chargeable spended more than 100 rs while contracting them .
its a total case of fraud with customers .
they ended my 499 rs cashback + more than 100 rs to contract them

NOW HOPE CONSUMER COMPLAINTS WILL HELP TO END THIS TYPES OF FRAUD

I purchased a jeans of mufti brand on 12th Dec 2015 from snapdeal. I used this item only 7-8 days till now and I washed it only three times.
Now the condition of the jeans is very bad. It's colour gone. My blue jeans is now converting in white colour even it's fabric also getting damage. And the tailor work is also getting out.

So I totally received a duplicate item from snapdeal.

The handset zenfone 2 ze551ml mobile phone I had buye from Snapdeal.
it is giving problem. it switch off automatically when the battery discharge about 30%.
and please replace my mobile phone it's a humble request for Snapdeal. and also it's in 7 day replacement guaranty.

I buy Ansh fashion wearing Chinas pack of 3, but received 2. I complain this and repick up but amount not refund in my credit card and 2 other order are cancelled already and not received me but not refund why???? If you late I want my money with interest because you not provide me any of facility against mony

Respected Sir,
My name Marshal Pawar. I ordered a Mobile Zenfone Laser 2 5.5 inch screen with 3 gb Ram and 16 gb inbuilt Memory on 4th of December 2015. But Snapdeal sent wrong product which was Asus Zenfone 2 5 inch screen with 2 gb Ram.
When Asked for replacement they sent the same wrong product again. Therefore second time I asked Them for Refund. So they took their product back and told me they will refund Money In 5-7 days.
But after 2 days their Customer Representative called and said that they can't refund my money and they can't give me the product.
After Months Of trying they are saying the same thing. I gave them 12, 999 Rupees as Cash On Delivery and haven't received refund.
I am adding both Receipts given during the transaction and Return receipt.

Order ID [protected] what are you guys found I received a defective item as well as model still my item didn't picked up yet! They not even replying

i get dumbo product.i was complain on snapdeal but not get any responce. i want tomy refund ammount. so please do process fast n gve me my refund.
my order id:[protected]
email.:prem.[protected]@facebook.com
contact no:[protected]

My name is Sudarsan I am from chennai .I had bought a HP laptop through snap deal on 14 feb order number [protected] order number...I paid cash on delivery ...unfortunately when I opened the laptop I got shocked to see that windows os was not installed and display was flickering USB ...and I had to install os locally...and even after installing battery dries faster and USB port not working and system restarting automatically...I feel so cheated...snap deal said 1 week return policy is there and I will get my money back..with that assurance I paid them...till now there is no response from snap deal and they are now saying they will send an engineer...I want to take this issue to the honourable court so that I could get justice ..pl help

I received damage n faulty product. i waste my money n time.
snapdeal was not checked product before deliver.
i totaly waste my time n money. i want to refund my ammount immidiatly in my account.
my order id:Order ID: [protected]
my email.:[protected]@gmail.com
my contact no:[protected]
so please refund process fast. & dont delivery faulty product to anyone.

Hello, i am Mr Patil, held from solapur, i got my father, he is farmer, he got a call from [protected] this number and he took my father atm card number as he said, he belong from bank, my father unaware he had order two item from snap deal worth 17085 . and 6450, on 18/2/16 at 1 pm, pos [protected],

now i had block my card, and done police case also, my request, if you able to delay or withhold, this unknown person order, its grateful for me, mean while police investigation

my name is sidgonda patil,

SBI atm no[protected]

THANKING YOU

Hi,

Its been 8 days since I received a mobile phone from snapdeal. The box looks very old and dirty. I saw the original seal is broken and cello tape is applied over the original seal. I didn't open it and immediately asked for a return. After 1 day of my return request, I got call from snapdeal and someone was challenging me about my truthfulness, as if I'm telling lie. He then said he will send a person to verify whether the seal was actually broken and if satisfied they will proceed further for return. I said okay. I have no issues. Its been 5 days after that call and no one came here to verify anything. I even posted this message to sanpdeal customer care and facebook. Nobody responded yet.

I don't understand, should I wait forever? I got a phone whose box is looks very old whose seal is broken and after trying communication repeatedly no response from snapdeal.

Order ID: [protected]
Ticket Id: 19469057
Item: Videocon Infinium Z41 Lite+ 4gb Black

Please look into the matter ASAP.

Thanks,
Atanu Dey
[protected]