Snapdeal.com Complaints & Reviews

Dear kumarsushil69,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Dear raam gosangi,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Hi Raam,

Our team got in touch with you and informed you to sent the product manually.

Thanks!
Team Snapdeal

Dear vks247,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Regards,
Team Snapdeal

Order ID: [protected]

Mail sent at [protected]@snapdeal.com is deliverable. The mail was sent 3 days ago. I think it is intended that way to further harass the complainant.

Dear Vks,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Which trust pay policy you are talking about. It is mistrust policy where you have used the trust of the customer to cheat him by passing on substandard products. A bulb which is supposed have a life of more than one year just konks in less than 15 days and you deny return of product in the pretext of Trust Pay Policy. It is shame on Snapdeal for indulging in such fraudulent business.
Well we will listen from Judge in consumer court what they say about Trust pay policy.

This complaint is not resolved.

Dear Vks,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal

Hi Customer(vks247),

Our team has informed you as per Trust Pay Policy product can not be returned.

Thanks,
Team Snapdeal

Dear Satish4489,

Hope you are doing good.

Our team is working to resolve your concern and a resolution would be provided at the earliest. We request you to cooperate in the meantime.

Regards,
Team Snapdeal

Dear Sir,

I am cooperating from 20 days !! Now I want a fast resolution as I am tired to drop mails and calls many time to customer care. Kindly also think about customers.

Dear Satish4489,

Please allow us some time. We will get back to you soon.

Regards,
Team Snapdeal

Dear Anil kumar gpally,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Dear Anil kumar gpally,

Hope you are doing good.

We wish to inform you that your cashback has been initiated from our end.

Regards,
Team Snapdeal

Dear Balveer Singh Tanwar,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Hi Balveer Singh Tanwar,

Please share the correct order details with us so that we can assist you in better way.

Thanks!
Team Snapdeal

Name R S Rawat
Order no [protected]
invoice no. S6799F/15-16/1228
Invoice date 03-Dec-2015
I also up lad a snap of your emailed invoice bill.

Dear Balveer,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal

Dear Minnaz Summers,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Nemichand sencha,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Nemichand Sencha,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

Dear gurpreet87,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Dear gurpreet87,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

Dear abhiankitraj,

Hope you are doing good.

Our team is working to resolve your concern and a resolution would be provided at the earliest. We request you to cooperate in the meantime.

Regards,
Team Snapdeal

Dear Vikash Shukla020,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Dear pankaj vishnoi,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Regards,
Team Snapdeal

Dear Pankaj Vishnoi,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

This is my order ID [protected] and i purchage same aquagrand RO .
Comapny aquagrand said that is fake product we dont sale our product online and we are not responsible.
you also visit 'http://www.aquagrand.in' for details they written clearly there
Snapdeal Kindly suggest which is this aquagrand company? or i return this product to you?

Dear Somnath Dolui,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Hi Somnath Dolui,

Our team got in touch with you and informed you that your complaint did not pass our internal checks.

Thanks!
Team Snapdeal

Dear priya347,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Regards,
Team Snapdeal

Dear Priya(priya347),

Thanks for Update.

Regards.
Team Snapdeal

Dear Praveen 19,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Hi Praveen 19,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

Dear Rahul Singh,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

Still Puzzling by the support of customer support team of Snaldeal.
They said that we are still confirming that your are eligible or not, Despite it I'm eligible one, I had confirmed the order twice at there Customer care number before placing it, They said please order you are the eligible.

As told by the team I have ordered two Item of Rs.6099 via my HDFC Debit card.


Now when I have written the whole thing here Consumer Complaints, They have called me twice by this number +[protected].
And told me to complaint at HDFC support team than share the Complaint number at [protected]@snapdeal.com.

I know it wasn't the procedure as stated by snapdeal when I had placed the order.

The whole procedure as defined by snapdeal is on this link.
http://www.snapdeal.com/offers/hdfcdebit1516

Adding to this I have attached a screen shot too with this comment.

So Its clear that Snapdeal is just using its chicanery tactics for forging the gullible customer or people.
Thats it.

Snapdeal.com should change their name to RealThieves.com

Because they are really Wilful Defaulter just like Mr. Vijay Mallya's United Brewreis and Kingfihser have made by PNB bank this month Recently.

Most shameful misconduct of commitment @ snapdeal is that I have called twice at this number +91 92 1269 XXXX before placing the above/following 2 orders -

!st Order ID: [protected] Reference no: 18752193
Placed on: Thu, 1 Oct, 2015 Issued on: Sun, 31 Jan, 2016

2nd Order ID: [protected] Reference no: 18752160
Placed on: Fri, 6 Nov, 2015 Issued on: Sun, 31 Jan, 2016


And He the customer support team told that " Sir please place orders as you want and Your money is safe with us, Don't be panic end Your cashback of HDFC offers 10% and 5% would be credited in your respective HDFC account at fixed date, We are here for supporting and giving best services to our customers. And hung up my call by saying Sir please place the order, Your cashback would be credited at fix dates which are and some date of December 2015 ( I forgot the exact date)and 1 January 2016 for HDFC 10% and 5% offers respectively.

Here I placed the order instantly and now facing the bogus commitment of snapdeal.


The most rampaged scandal first of all Rs. 299 than Rs.100 than now Rs 884 which is still going on I don't know how far I have wander for it, It has taken almost a month in waiting for amount Rs. 884, and now after complaining here It has taken almost 72 Hours and still they are fooling me, By saying equivocal statements and irrelevant reasons and have have made forge commitment like 24 hours or 48 hours amount would be credited.
They called me in this 72 Hours 5 times and every time made just fake assurance by saying your money is safe with us, (This statement made me frustrated many times. A big Question mark ??????????????????????? )
and By forcingme to call HDFC to generate a complaint id form them, and send it to "[protected]@snapdeal.com" And however its not stated by snapdeal in terms & conditions of the offer. which I have sent in previous comments.

Sometimes I thought that by eating my money or public money through fake and chicanery offers, they are acquiring bunch of companies day by day like Reduce Data, Freecharge, Exclusives Store, Shopo, RupeePower, etc.

I have places yet approximately 10 orders as of now.. In these 5 orders out of 10 orders were cancelled automatically which was placed by COD mode. Than I called at this number +91 92 1269 XXXX, he told me that plz sir now order with online payment mode your order will be placed, So i had used my HDFC debit card for that order.

Since my SDCASH balance was Rs.299 so I paid Rs. 299 from sd cash and remaining amount by HDFC debit card and when the phone deliver at my door step is was seriously damaged and not even charging, SO I placed refund and The Snapdeal refunded my hdfc amount but not sdcash since It took me to resolve all the issue almost 2 months.

As proof I have attached some enclosure and Emails of snapdeal.


1st email -
Wasted almost a month in purchasing Coolpad Dazen 1 phone Not delivered yet Not refunded my money Your bedlam kind of

rahul singh
9/29/15

to Kunal.bahl, info
hello Sir
I literally so much disappointed by your poor services You wasted my valuable time and money too. I have orederd 4 times Coolpad Dazen 1 and all the times I didn't receive my product as I expected.
First t 2 times I ordered through COD and my order was cancelled automatically and last time when i paid all the money thorough my debit card Got i damaged product then order for a replacement and you refunded my money partially still it has been passed more than one week My money of SD CASH has not refunded yet.
From yesterday I want to order the same product but didn't get my money as of now. And the offer expired.
Now I want my full refund and compensation of my half month time that you wasted, Now I've decided to go for Consumer court forum thats the last option I have only right now, Cause each and everything has its own limit and you crossed the all borders all and the boundaries.
Sir I have not received the refund amount yet in my SDCASH account albeit my bank account has been credited by snapdeal same day but I don't know why you are delaying my SDCASH amount.
Actually I got a damaged product It wasn't even charging Its totally your responsibility if you guys really want that a regular customer would not be shifted to other sites as Amazon.
And its not the only issue I even oredred the same item four times and all the times There is a issue persists, Your services really hard to satiate a buyer.
Literally huge disappointment.
Even I have mailed at [protected]@snapdeal.com several times no body has replied to me yet and called you too but still my issue persists.
Don't even know what to do right now, Its just a mess !!!

copy of my 2nd mail-
Phone's display is blinking like disco lights, and even not charging.
When I first got the delivery at 11am today opened the package at 12pm today then after inserting sim cards and battery I connected the phone with the charger and suffered the below issues in a perpetuate way or series-
1 Issue- The phone was neither charging in Switch Off mode nor in Switch On Mode. Both the modes of charging Not in working situation. Extremely Disappointed.
2 Issue- When phone did not ON automatically after connecting the charger I switch on the phone by pressing the Power On key, and the same time phone's display LID UP like DISCO LIGHTS. Ponderous and abysmal Disappointment.
3 Issue and last issue is that all the rappers and packing stuff of the phone like Polythine bags of phone's, battery and even of the charger all are in torn condition (DAMAGED).

And Sir one more thing is that If its not possible to replace the same color of coolpad dazen 1 Baby Snow White color than you can send me the black color There is no problem with the color But Sir The whole matter is all about the mobile phone which is I'm in dying need of.
Please take my plunge positively I'm your regular buyer, I have bought several things yet but this time I'm literally so much disappointed.

And please its highly and stringently recommended that I NEED A SPEEDY REPLACEMENT.
That's all the FOLKS

Thank You

Regards,

Rahul


another email_

Snapdeal Customer Support Case # 07995016: Coolpad Dazen 1
Inbox
x

Snapdeal Support 9/28/15
Dear Rahul, Greetings from Snapdeal. Your online request with reference numbe...

rahul singh
9/29/15

to Snapdeal
Sir I have not received the refund amount yet in my SDCASH account albeit my bank account has been credited by snapdeal same day but I don't know why you are delaying my SDCASH amount.
Actually I got a damaged product It wasn't even charging Its totally your responsibility if you guys really want that a regular customer would not be shifted to other sites as Amazon.
And its not the only issue I even oredred the same item four times and all the times There is a issue persists, Your services really hard to satiate a buyer.
Literally huge disappointment.
Even I have mailed at [protected]@snapdeal.com several times no body has replied to me yet and called you too but still my issue persists.
Don't even know what to do right now, Its just a mess !!!


And then again they blocked my Rs. 100 cashback.

SO my whole user experience if anyone ask me to rate snapdeal service at a scale of 10 then I would really mark it at 0.12.
And 0.12 marks for there cashback offers, which are desperately forge, fake, bogus and I can say that its name would be "RealThieves.com " instead of "Snapdeal.com " so the verdict is lucent or clear.


Here I have attached a screen shot of my email communication with snapdeal TIme to Time
I have erased some my personnel email for this Screen Shot that would be irrelevant with this Issue.

Hi Rahul Singh,

Our team got in touch with you and informed you that cash back has been done.

Thanks!
Team Snapdeal

Nobody contacted me today and no cashback has been given into my account yet.

Can you explain ?? ( A big question mark) why you have written that amount has paid ?

I did not get any email verification regarding cashback amount no message at respective phone number.

Dear Rahul Singh,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal

Dear Kajal Chowdhary,

Hope you are doing good.

Our team is working to resolve your concern and a resolution would be provided at the earliest. We request you to cooperate in the meantime.

Regards,
Team Snapdeal

Any update on this ?

snapdeal farji company h

No any responce properly i try to 4 day call meet manager but no any responce my phone has been submited 1 month but mi service center not any responce and not my wornty extend 1 month i have to very very bed expiriance mi india service center mainly manager ganesh, atul amit, dharampal all of with i have very bed expiriance
My name is raxit

Dear Kajal(Kajal Chowdhary),

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

Hi Kajal,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

Dear kundral2202,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

I have send the mail for the issue on [protected]@snapdeal.com. NOw get my issue resolved asap.

Dear Kundral( kundral2202),

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

Dear StutiT,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Regards,
Team Snapdeal

I have provided the order id in this post. There is no other option to edit the subject line. Any other kind of information can be obtained from the invoice itself.

Dear giri pramod,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Dear giri pramod,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal