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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

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9451

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Address: New Delhi, Delhi, 500044

Website: Snapdeal.com

I have ordered a tv 32" weston company in SNAPDEAL and delivered on 29th january 2016. It was not good and its not reached the description what they kept in that. So i was not happy then same day i raised complaint on it and the customer cares are calling me sinc jan 30tj to till day by saying will be solved solved. Its been 1 month as today is feb 26th 2016, today one customer care lady called and talked very aggressively and sid it wont be taken back or exchanged, we are closing the complaint. How simply they are saying it. I felt very bad and i was asking and requesting her to give some solution and i given other option also that i will take 40" tv which is more cost than this but plz exchange it as its not at all good but they are simply helpless.
With my experience i suggest u people that do not go for any electronics products in SNAPDEAL, , , , they will not solve ur problem.
Even Weston company they wont listen to u, , they are v v v helplesss people. They dont evn contact u.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Vasantha,
(Vasantha3427)

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

V

Vasantha3427

from Hyderabad, Telangana

Feb 26, 2016

@ Team Snapdeal: "My id no. [protected]" Thanks for ur reply, , , u people should understand ur customer in a way that why they are raising the complaint. if we dont have any issue with the product why should we raise this?? As we are suffering with a particular problem with the product then only we do it right. Me and my husband suffering since 1 MONTH and we had lot of conversations with snapdeal customer care people...simply they are saying ITS THERE IN POLICY POLICY POLICY that we wont take return or exchanged the electronic products., , , , simply.
U people mention these matters in one line which we can see only with double spects, , , or which is not visible and highlighted. if problem comes in picture, , , u people simply tell us to check that in TERMS AND POLICY. See how ur treating the customers, , and how we are loosing our valuable money. i am not the one suffering like this, there are many customers like me suffering with the same. So i[censored] cannot do the service to the customers who are buying the electronic products like me, , , then please dont sell in ur site. Dont take it wrong way take it as a suggestion.i was a prospective customer to u as i bought lot of products from snapdeal and i referred to many relatives and friends ..but nw m felng too bad.
Customer's who takes electronics also face the problems, so u should be in a position to give the solution.Anyhow i dont want to extend the conversation more than this, , and i dont want to mail u also, , , coz i already sent plenty of mails to ur team, , , for that i got nothing.

I WILL WRITE DOWN THE DATE I.e., TODAY (FEBRUARY 26TH 2016), , AND I WILL SEE HOW QUICKLY YOU solve my problem.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 27, 2016

Verified Support

Dear Vasantha,
(Vasantha3427),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

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Address: 688521

Website: www.snapdeal.com

My snapdeal account was [protected]@yahoo.com I had placed an order for the product Goalgo Black Suede Leather.

And they collected 449 + 49(delivery) = 498 Rs. After payment I was not able to see my order details in my account and also i didn't get any email confirmation. Payment was done at 20th February 2016 at 11:04 am.
ORDER ID :[protected]
TEL#[protected]
Bank Name : SOUTH INDIAN BANK
A/C No: [protected]

Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE .

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Noyaljohn,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Burdwan, West Bengal

Website: Snapdeal

Customer name Ritesh Donald Sah. Oder id [protected] sub oder no.[protected]/ product names kult 10 mobile 16 GB. Purchase from Snapdeal. I ordered mobile phone but received one kids hand video game & two Mobile battery's. I received a wrong item from Snapdeal. They are investigat but one sided investigation. Sir mujhe Jo box PE item code Mila hai DE4895741 hai aur Jo invoice Maine Snapdeal ki website se download kiya hai deferent hai DB4895741. Snapdeal ki Trust pay policy failed ho hai hai. Kyoki mera refund abhi tak nahi huwa hai. Customer's faith is broken. Mai nahi janta ki galti mistake kaha PE huwa. Sir please refund my money

Snapdeal.com customer support has been notified about the posted complaint.

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H

hatakoshore das

Feb 26, 2016

Order Id: [protected]. Costumer name is dibyalochan das. I received a wrongs part. So I applied for refund. But main 2 mahina hogaya main abhitak refund nahi paya hu. Suborder Id: [protected]. Main mera bank account details share kara chuka hu. 2 mahina hogaya hai refund nahi paya hu. Main apke costumer care ko phone kara kra ke parisan ho chuka hu. Please sir refund my money.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 27, 2016

Verified Support

Dear Hatakoshore Das,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 2, 2016

Verified Support

Hi Hatakoshore,

Our team has communicated to you to share your bank details for refund.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi, 110033

Website: www.snapdeal.com

I order an product with order id [protected] on 3rd Feb which was delivered on time but the product was different and also the promised cashback of Rs 41 to my freecharge account was not provided. I raised a complaint regarding it on 6th Feb 2016 and after that sent almost 20-30 emails but no action was taken by the company and now they have stopped responding to my emails.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Ricks,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

R

ricks bh

from Delhi, Delhi

Feb 28, 2016

till now no action has been taken by snapdeal. extremely disgusting service

R

ricks bh

from Delhi, Delhi

Feb 29, 2016

till now no satisfactory action has been taken. I received a call & executive disconnected call stating we cannot take back product without even listening to what I had to say. Extremely disgusting online shopping site. I would request everyone who is reading this never ever buy anything from snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 2, 2016

Verified Support

Hi Ricks,

Our team got in touch with you and informed you that your order is not eligible for the cash back.

Thanks!
Team Snapdeal

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Address: 400705

Website: no website

Order no . [protected] of LG T.v. was cancelled ffrm SD showing non availability of product.after paying amount RS 47000 by credit card.on 5th jan 2016. & promisef to refund the monry within 5 -7 working days. But I hv not received amount till date.i.e. 26th feb. No reply..no response frm Sd. I hv sent mail as well..bt not yet replied.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Rita Mithbawkar,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

R

Rita Mithbawkar

from Mumbai, Maharashtra

Feb 26, 2016

Your representative is not at all in touch with us. This is all false statement from Snap Deal team.
I request all online CUSTOMERS not to shop with SNAP DEAL.
They are FRAUD...

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Rita Mithbawkar,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

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Address: Jaipur, Rajasthan, 302020

Website: www.snapdeal.com

Hi team
My name is Ashish sharma i am a snapdeal customer. I have concern and big issue that i ordered one Ambrane Power Bank of 10000 mah black on 13 Feb 2016 which was delivered by delivery boy to me on 17 Feb 2016 and after that i found that power bank is so heavy in weight as well as i found that it takes time in charging i.e. i am not satisfied with product so i raise a return request (under 7 days return policy) on 21 Feb 2016 (Order ID: [protected], Reference no:[protected] but on 22 feb snapdeal refused to return the product which is not acceptable according to policy. Please help me. PFA mail received from snapdeal of refusing request.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Ashish,
(ashish211990)

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Bangalore, Karnataka, 560097

I've placed an order on Snapdeal for a Lenovo a6000 Black phone on 28th September, 2015.
At the time of ordering there was a 10% offer. If I pay through SBI, after 3 months this
amount (Rs. 600) would be credited to my bank account. Thinking that, we waited for more
than 3 months. But till date, we have not received a single rupee. We made a 1000 phone
calls and sent a enormous emails. But none of them did give a proper resolution and every
just passed the buck. Every one just wanted to escape from us not trying to help. Even
they played blame game and most of them did not have clue about this. Snapdeal informed
us to contact the Bank. When contact the Bank (SBI). They told to contact Snapdeal. Finally,
we're in a situation where we have not got any soultion. Snapdeal and SBI just ignored us.
As futile, we stopped bother "Snapdeal". Everyone, at our family started hating Snapdeal
because of this. This is a pure sheer of cheating. Snapdeal just wants to fob money off the
customer. They do not want to give any service nor take care of the customer by keeping
us happy. Till now, none from Snapdeal has contacted has. I think they're busy making money.

Order ID: [protected]

Transaction ID: [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Nautica,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Surat, Gujarat, 395004

Website: Snapdeal.com

Panasonic P55 Novo date from May snapdeal phone book, made on 14 Feb 2016,
Whose delivery date, received on 18 Feb 2016,
But I still did not phone their complaints on date number [protected] Helpline on 20 Feb 2016
Selected, and said something will be solved within 48 hours,
Said 6 hours on[protected] Feb, whom I have not talked with Brian May finally Sohail and Dipali Complain number[protected] 'd helped a given, but the product, please do not change it .

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 27, 2016

Verified Support

Dear Dungar Patel,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Dakshina Kannada, Karnataka, 575015

Website: www.snapdeal.com

I had placed an order on 26th Dec and product has not been received on estimated date. Later they cancelled the product and till now refund money has not been received. i have called up customer care more than 30 times to know the status. They just say issue has been escalated and will be resolved on HIGH priority. Please ban Snapdeal.com who are badly torturing the customers.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Pragathidh,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

P

Pragathidh

from Udupi, Karnataka

Feb 29, 2016

I have dropped an email. Kindly check and resolve as soon as possible!!!

P

Pragathidh

from Udupi, Karnataka

Mar 1, 2016

Thanks Consumer forum. the issue has been resolved now after two months. It is only because of the support provided by you. Please be there always for the customers.

Thank you so much

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 16, 2016

Verified Support

Dear Pragathidh,

Thanks for updating us. Please write to us at [protected]@snapdeal.com for any further issues.

Regards,
Team Snapdeal

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Address: Ratnagiri, Maharashtra

Website: www.snapdeal.com

My memory card does not working please replace it order no-[protected] avadhut bavdhankar item code JC632424, MY MOBAILE NO IS [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Avadhut,
(avadhut21)

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 2, 2016

Verified Support

Hi Avadhut,
(avadhut21)

Our team got in touch with you and informed you to visit service center.

Thanks!
Team Snapdeal

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Address: 638701

Website: Snapdeal.com

Order# [protected] - Solitaire Sanitary Wares Prism Wall Hung Wash Basin 16x16 Inch

When I received the package I could sense that its broken as its ceramic material and makes sound inside. so I requested courier person to take it back, but he was not accepting and forced us to accept it. He said if its damaged I have to contract the sender and then they would come and take it back in person. Accepted and opened the package, as expected its broken pieces. The product just arrived without any thermocol or coir in the packing.

So placed a return pickup request to snapdeal on feb-20th. Today I got a message to drop off the package at Fedex Hub in Tirupur which is 30 KMs away from the delivery address which is not acceptable. My father is at the delivery address and he is aged person, he cannot travel to Tirupur to drop off. It would be great if its arranged to pickup or provide drop off within the delivery pin code - 638701. I am pretty sure there are lot couriers available in the delivery pin code.

Please try to understand the customer's problem. Thanks.

Feb 26, 2016

Complaint marked as Resolved

I have provided pcitures of the package before and after opening. Hopefully they understood the issue and initiated a refund to my freecharge account.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Anand,
(anand.[protected]@gmail.com )

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

A

anand63

from Chennai, Tamil Nadu

Feb 26, 2016

Thank you Snapdeal Team for taking immediate action on this request and initiating my refund. Thank you so much for dealing the customer complaints case by case. Appreciate your action.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Anand,
(anand.[protected]@gmail.com )

Thanks for updating us. Please contact us on [protected]@snapdeal.com for any further information.

Regards,
Team Snapdeal

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Address: Ahmedabad, Gujarat, 380061

Website: vsupplyit.in

We Purchase One Lenovo Laptop From Snapdeal.Com...Unfortunately in That Product have Some Problems..than We Contact Lenovo Customer Care Service..and they Give us DOA Certificate of that Lenovo Laptop..So, we Contact the Snapdeal Site's Members and They Told us that we can't Change Your Product and Not Give Any type of Refund...

So, I am Requesting You please help to us..and do Some Official Action Against Snapdeal.com

Please Find the Attachment that is the DOA Certificate of Lenovo Laptop

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Vsupply,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

V

vsupply

from Bengaluru, Karnataka

Feb 26, 2016

Order Id :- [protected]
Complaint No.:[protected]

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 1, 2016

Verified Support

Dear Vsupply,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 3, 2016

Verified Support

Hi Vsupply,

Our team got in touch with you and informed that your complaint has not passed our internal checks.

Thanks,
Team Snapdeal

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Address: Ranchi, Jharkhand, 834001

I'v purchased surya honey 409 from snapdeal on 20/jan/2016 and received surya ash (different model ) on 28 jan 2016.
Its automatic 3 burner gas stove but fron day 1 it has some ignition issue.
But from last 15 days its auto ignition completely dead.. I complaint snapdeal but this they said call on costumer service as now product is in manufacturer warranty.. They said you will find no. On box but box ia completely blank. Then again i complain about this on snapdeal they gave me this no.[protected]. Its Rr finance no . not surya's. Then again i called snapdeal but they still unable to help..

Snapdeal.com customer support has been notified about the posted complaint.

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S

satya.yadav

from Delhi, Delhi

Feb 25, 2016

order id mnga kr bhi kuch nhi kr skte snapdel .iski sirvice sbse bekar h.ye customers ke sath cheating krti h

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Satya Yadav,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 3, 2016

Verified Support

Dear Nick,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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I ordered a product from snapdeal but that was not same when i got my product.
I returned that via india post and shared the courier receipt same day with snapdeal on 16 feb 2016.
But still i didn't receive my refund.
When i called them they are saying that you have to wait. how much time i have to wait.
when i tracked product, product reached there.
but they didn't give my refund back.

Snapdeal.com customer support has been notified about the posted complaint.

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P

priya347

from Noida, Uttar Pradesh

Feb 25, 2016

i sent you mail. please check it and provide me my refund.

S

satya.yadav

from Delhi, Delhi

Feb 25, 2016

dear priya

snapdeal ek umber ki farji company h .ye aap ki koi help nhi kr skte, ye customer ko uulu bnate h.

regards,

satya.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Satya Yadav,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 3, 2016

Verified Support

Dear Priya,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

P

priya347

from Noida, Uttar Pradesh

Mar 3, 2016

i already shared order id with you.
And my complaint didn't resolved till now

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 16, 2016

Verified Support

Dear Priya(priya347),

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

P

priya347

from Noida, Uttar Pradesh

Mar 16, 2016

You can't do anything. Thank You For Your help..

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Address: 641607

Website: Snapdeal

I have received the defective mobile phone from snapdeal and I raised the issue and told about this to snapdeal but they are not responding.. In snapdeal website found the option for return and replacement within 7days. That's why I'm believe that and purchased the mobile in snapdeal, but they said go to service centre like this, instead of this type of cheating they have to beg and eat... I lost my hard earned 7000 rs money

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 24, 2016

Verified Support

Dear Cousikan,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 3, 2016

Verified Support

Dear Cousikan,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Ahmedabad, Gujarat, 382445

Website: www.snapdeal.com

I had purchased Transcend 2GB DDR2 RAM (JM800QLU-2G) from snapdeal at 14-July-2014 at price 1745 Rs., product has 10 year transcend warranty.

i got the problem in the ram so i contact transcend customer support via mail.
i give the 11 digit serial number which is printed on my ram, after they check the serial number they say me that this is fake product.

our original ram has 10 digit serial number, i send them the photo of ram to them, but they say we can not help with this fake or duplicate ram, contact your retailer for this ram.

so i contact snap deal, give the detail about order id and all stuff, they said me that give me the proof that transcend customer support said this duplicate product so i give them snapshot of all mail conversation with me and transcend customer support.

after my mail they said me that give me proof on paper, but i give them snapshot of all mail conversation with me and transcend support.

what i think that they actually do not want to help, just want to keep me busy, if i have to all the thing than what should you have to too even you guaranteed 100% original product.

even they guaranteed 100% genuine product how should i get this duplicate product..!!!

i want to get refund or replace my ram with original ram.

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 26, 2016

Verified Support

Dear Chirag,
(chiragpatel98)

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 4, 2016

Verified Support

Dear Chirag(chiragpatel98),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Gautam Buddh Nagar, Uttar Pradesh

I ordered an product they showed that they will deliver by 15 feb bu they didn't dispatched the product till today but they shown they wil delver to my pin code i was paid online

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 24, 2016

Verified Support

Dear Bharath Kumar Elluri,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 3, 2016

Verified Support

Dear Bharath,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Jaipur, Rajasthan, 302017

Website: www.snapdeal.com

SNAPDEAL ORDER NO.: [protected]
I ordered "KS Vibra+Sauna Belt" from snapdeal but I got "SOBO vibra+sauna belt". I requested for replacement but in replacement again I got the wrong product which was also not working properly. I again requested for replacement. Initially SnapDeal asked me that they are working on it but after that they totally refused to replace it.
Now Snapdeal have DISABLED my "SnapDeal Account" as neither they want to listen to my problem nor they want to resolve it. I can't access my account. Why should I pay for a wrong product which is also not working properly.
I am a handicap person having polio in my both the legs for which I've ordered this product. But I got a product which is not working. I am just saying that please replace my product so that I can use it. Please help me.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 24, 2016

Verified Support

Dear AmitabhGarima,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Indore, Madhya Pradesh, 452009

Website: Snapdeal.com

I orderd on snapdeal for Sony CP-V10/WHITE 10000 mAh Power Bank and snapdeal send me fake power bank. Power bank performing almost nothing than I went to sony authorised service centre for its under warranty service but they refused to series and told me it a entirely fake product. After that I complained to snapfeal . snapdeal customer executive tell me first you bring letter from Sony that this product is a fake.but is this fare ?why sony centre issue latter every fake product .it is duty of seller to check the complaint product.Sony service centre show me original sony cp v10 10000 mAh power bank .It is much heavier and class of finishing.inside of delivered fake power bank a steel rod piece inserted for creating the false filling of haviness of the battery.I think It is cheated by supplier not by snapdeal.but when I and others my type of consumers complaining against there suppliers than hard action should be taken.

Snapdeal.com customer support has been notified about the posted complaint.

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B

Balveer Singh Tanwar

Feb 24, 2016

Sony CP-V10/white 10000MAH power bank
R S RAWAT
38_DevendraNagar, Annapurna Road, Near Channkyapuri chouraha Indore
Order no. [protected]
Invoice no . S6799F / 15-16 / 1228
Invoice date. 03-Dec 2015
Bill amount 885 /-

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Address: 636010

Website: Snapdeal.com

I've purchased on 20.11.2015 with one year warranty Rs 999. I'm installed on Feb 14 but harddisk not working so I'm asked snapdeal, they said contact service centre. Then I'm contact wd support they said that product is OEM so warranty not covered by WD
..so snap deal is cheating customers. We have to stop these...then I want to claim my product or money

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 24, 2016

Verified Support

Dear Prabhumathivanan,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 22, 2016

Verified Support

Hi Prabhumathivanan,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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