Snapdeal.com Complaints & Reviews

Hi,

I Placed an order : [protected] on 31st Jan'16 for Lenovo A7000 8GB with Snap deal and received an old used phone.

When placed the Refund /Exchange (Return Ticket Id:[protected] then getting calls from Snapdeal to charge that phone to 30% so tech can come & check.

Someday they called me to provide few attachments twice & thrice Bar Code #, Product #, Photo /Address Proof/ID Proof over the email

Even then they keep on delaying on it.

Its been 20 days now and everyday they call me to arrange a person between 10-6Pm to get the order from my Home but no one is ready to refund me.

I need this to be sorted out now and I want consumercourt to take an immediate action on it.

I have placed the order from snapdeal.com . Order No - [protected]. In this order i have ordered for women jeans - size 28 and had the payment through credit card. When the packet was delivered a Men jeans - size 38 was delivered instead of women jeans. I have logged a ticket(Ticket no[protected] for this issue in snapdeal and ask them to return the product & refund the money. They asked me to share the images of the product received which i shared. But then also they are not returning the product and not refunding the money.

I ordered a Original Genuine Box Pack Power Adapter Charger Lenovo IdeaPad G580 20V 3.25A 5.5x2.5mm on 13 February, 2016 with cash on delivery as the payment option.

On 17 February, I received the parcel by the courier service GOJAVAS_LH from the seller SUN TECHNOLOGIES, Hyderabad, for which I paid Rs. 1158.
My order Id is: [protected].

As soon as I opened it, I found it to be completely empty.
Immediately, I lodged a complain against the empty parcel at the customer support for which they apologized and assured to refund the money within 48 hours after carrying out the investigation process. Though, they extended the investigation process to which I agreed patiently and cooperated equally. They kept ensuring about the successful refund as soon as they detect the stage where the actual fault had occurred.
On 19 February, they eventually called on my reminder to apologize and ultimately declare that they cannot not refund the money as their 'so called' high level investigation procedure has found a clean and honest delivery of the product and I was a fool who paid the full amount to receive just a cardboard parcel covered with their extortionate wrapper. They even closed the case without my consent and thus alleged me as the one who was wrong at her end.

Instead of redressing the blunder they created, they are jeopardizing the normal company and customer relationship.
I request you to take the correct and justifying decision not only to redress my loss, but also to teach a good lesson to such a careless service providers who should at least learn to respect their customers in future.

Sir my order of lee navy skinny fit jeans and order no -[protected] has been cancelled but my money is not refund after 4 business day kindly look into it and refund my money hurry thanking you...

My mail id is ...[protected]@yahoo.com

I have been placed order on 22.01.2016 one godrej 6.2 kg fully automatic washing machine top load graphite gray from snapdeal. suborder id : [protected] from snapdeal.
it was delivered on 28.01.2016.After two day service person came and installed. after installation one day, 1st problem came for water was continuously draining from drum. that time i called to snapdeal they told, you call to godrej service center. i called to godrej service center. they sent one service engineer after two days. person came and removed one thermacol piece from washing machine. again i have been started for using.
so from delivery date to 1st issue completion, almost 7 days return policy completed.
after completion of 1st problem, again 2nd problem came for drum was not rotating. then again i called to godrej service center. then they sent one service person. that service person told problem is in gearbox so need to be replaced gearbox. and he left. again he came back after one or two days with new gear box and replaced with existing.
so again i have been stared for using. so after resolved of 2nd problem, again next day 3rd problem came for water feeding in drum. water was not coming into the drum. again i called to service center they send again service person. person came and he had done some thing on water inlet pipe line. so that time it was ok. same day at evening same problem came. again i called to service center. again after two days sent one service person. he came and told you mother board is damage. need to be replaced mother board.
after that i called to snapdeal and requested for washing machine replacement but they toid, i can't do any thing. better you call to godrej service center.

so i am totally fed-up from this product. i am suffering from mental tension because i belongs to middle class family. so i purchased this product at 12490/- at emi. so for middle class family, 12490/- amount is much more.

please do some thing .i want replacement with new one.

I have order fastrack watch and also give mane bat when I open box they is empty no any product is found and I have complete it than sanpdeal team say I can't responsible for your issue so pls help me

I placed an order [protected] with snapdeal for a jacket on 30 Dec 2015.
The product which was delivered was not the one which i have ordered and also the product is defective.

I have raised a complaint Case # 16945944 on 4th Jan 2016 but no response. Contacted customer support 4 times, and all they tell me that they have forwarded the complaint to the back office, and someone will contact you within 24 hours but never got a call.

It really a horrible Online experience.

Can someone please look into the issue.

Thanks,
Shyam

Morphy Richards Microwave Oven purchased during October'15 from SNAPDEAL. But, unfortunately it was tried for the first time during January'16. IT didn't work even for a single time.
Now, the Service person came from BAJAJ ELECTRICALS. As he recommended to replace 4 defective parts, it was refused by us to get it repaired and asked Snapdeal to replace the same. Now, after so many Emails written as complaints, they are not taking care to respond to give feedback in WRITING. Only by phone calls Snapdeal customercare division responded hopelessly. ITs a very frustrating experience. So far we bought many expensive items from SNAPDEAL. Its a very bad experience like a nightmere for us. We wish to get our money back or else REPLACEMENT of Product FREE OF COST and an APOLOGY to us by SNAPDEAL as it has created a lot of mental pressure.

I ordered a Racold water geyser on 21st January. Order id- [protected]
Suborder id- [protected]
Item was not delivered and order was cancelled by seller. Snapdeal is claiming that refund has been done and ARN is 74678446047716075222262.
My bank account is showing no refund. Where is my money?
29 days, no delivery and no refund till now??
Kindly note my complaint and let other customers know about how Snapdeal is cheating customers.
Rajesh
[protected]

They are not delivered my phones from 5 months they are kept infocus 8gb product with cost 500 iam ordered 2 phones but they are not delivered my phones

The device is not working.I am unable to charge it.I am not able to contact the seller either..The understanding was the Company would arrange for the installation

I ordered BLU Win jr LTE ( 2999/- which currently have on 1000/- discount) at 18th february morning 11am. then after i just plan to buy another device, but when iam going to cancel the order its not canceling. i tried 3-4 times, but no results...my order id is- [protected] ...my registerd email adress in snapdeal is " [protected]@gmail.com " ...and iam now really tensed, even snapdeal sent a sms to me ata 4:41pm that, the order handed over the courier, i tried their phone number, but no one picking up, what to do now? please somebody somehow help me out of this...

I have ordered a mobile phone from snapdeal, details given below;
Model - hTC Desire 826 16GB
Price-Rs. 21000
order id-[protected]
invoice no -37049D/15-16/4284
INVOICE DATE : 10-Jan-2016
IMEI No: "[protected]"

I have received the product on 15-Jan-2016 (one day after the promised delivery date). When I started using the product, i have experienced problem of overheating, then raised the complaint with Snapdeal on the same day to return the product.
Complaint no - Ticket Id: 17800264
I didn't got any update for next 4 days even after constant follow-ups, then on 19-Jan 2016, i have raised another complaint explaining all the problems
Reference no: 18017477

Based on this complaint, snapdeal had sent their engineer to check the product. after inspection the engineer provided the report that "Normal temperature of the phone is 30 degree celsius and when we use an application, Battery temperature was on 40 degree Celsius". He said it is normal (refer attached report). He has not done any load test, or high processing testing, but still during normal use, the phone is getting heated up to 40 degree C!.
After this, snapdeal called me and informed that engineer gave report that all the issues has been solved and they are closing the ticket and will not return the product.
I can't use the phone when it is over heating like this, it is dangerous and it may even blow. For me and for anyone with common sense, the phone is faulty and can't use it. Have any one used a phone which is almost as hot as half boiling water temperature?
I do not need replacement, because I have bought a good phone from direct store.

I want snapdeal to take the product back and refund my full money. Also I need compensation of 30000 for all the trouble, misbehavior, arrogance and dump answers from thier agents, mental trouble, wasted time in contacting their customer care, potential health hazards. Please note there are several other online stores who gives 30 day return policy and won't even ask any question while returning if you don't like the product.

Thanks

Regards,
Jayesh Varghese

On 7th of feb i ordered this product from snapdeal and it was showing a cashback of 151 rs . But i never received the cashback. I called them and they are now saying that this product isnt eligible for cashback. However I was smart enough to take the snapshot of offered cashback just before buying the product. Still they have the feedback that this product is not eligible for cashback

I purchased a Sony Xperia C5 Ultra Dual 4G 16GB (Color: Mint) on 10/02/16 through snapdeal. Order number is [protected]. The same phone is having a some technical problem & gets hot while charging & SIM is not being detected. My ordered address was House No. F4/6 V V nagar Toranagallu post, Sandur taluk, Bellary dist, Karnataka

A faulty Intex mobile received I made a return request . after 5day of regular calling to customer care engineer visited after that 2 days gone no response product is still lying near me. Please do the needful.

On my product return request no.14273331 for order no. [protected] which is due to a 1300 mAh battery insted of 1800 mAh.As there is no courier service available in my area I have been contacted by snapdeal about 2 months ago and they said to be refund RS 650 for this.But still no refund came.Email:[protected]@live.com

I Need RS 650 Refund.

But Now They Calling And Saying That It Is About 2 Month And They Do Not Help In This Matter.But I Have Mailed Every 10 Day.

Do Not Buy Anything From Snapdeal As It Is A Fraud Site.

Dear sir,

This refers to the order placed on snapdeal.com vide Suborder ID: [protected] having product name " Bata Solace Black Formal shoes". The payment was done through debit card and freecharge account both prior to delivery of product. However, I cancelled the order in transit due to wrong size being ordered by mistake. Then i did the "Refund" request in website in the requisite manner. Since then, I haven't got my money back despite consistent calls to customer care no. Every time their answer is satisfactory and positive towards refund but the snap deal hasn't refunded money back till date.

It's annoying and quiet Painful on the part of snap deal which is compelling me to file a law suit against snap deal for my refund, if no response and refund will be done by snapdeal.
Details of product:
Suborder ID: [protected]
Product name : Bata solace Black Formal Shoes
Status on snapdeal site in my account: Item has been returned to snapdeal
Order processing date: 21 Jan, 2016
Order returned to snapdeal : 3 February, 2016
Unit price : Rs. 999/-
Kindly expedite the matter and make refund of my amount. Plz. Have concern for my inconvenience and loss.

Hoping for ur action ASAP.

Regards,
Vishnoo anand,
Lawyer at Delhi HC,
Resident of : I-304, Ajnara integrity,
Rajnagar extension, Ghaziabad(UP).

I have bought a geyser( kenstar 6 lt kgs06w5p 6l 5star geyser, invoice no sa8b93/15-16/876 dt 28-sep-2015) from snapdeal.Com on 27/09/2015.The product was having 6 months warranty. Since january 2016 it is not working properly(water is not getting hot), i have contacted with the authorized service center of kenstar near to me (i.E. Technoservices[protected] at ashrampara, siliguri, dist darjeeling), they are saying that as i have bought it from snapdeal so no free servicing will be made by them, i am to pay for that. After that i have contacted with customer care([protected]) several times regarding this issue, each and every time they are saying that there team will come to my address and check the product and replace it within 24/48/72 hours.Last contact was made with mr kapil ansari who also gave assurance regarding that.But no improvement was made till now.I am really fade up with the service of snapdeal, which is nothing but a cheater.
Kindly solve the issue as early as possible,
regards
sourav banerjee
[protected]

I ordered a Sonata White Dial Analog Gold Plated Couple Watch got a leather watch instead.
Order ID: [protected] (1 Item)
Placed on 09 Feb, 2016

picture attached. Its a clear fraud. They took money on COD and site shows that item is delivered.