Snapdeal.com Complaints & Reviews

Hi,

Its been 8 days since I received a mobile phone from snapdeal. The box looks very old and dirty. I saw the original seal is broken and cello tape is applied over the original seal. I didn't open it and immediately asked for a return. After 1 day of my return request, I got call from snapdeal and someone was challenging me about my truthfulness, as if I'm telling lie. He then said he will send a person to verify whether the seal was actually broken and if satisfied they will proceed further for return. I said okay. I have no issues. Its been 5 days after that call and no one came here to verify anything. I even posted this message to sanpdeal customer care and facebook. Nobody responded yet.

I don't understand, should I wait forever? I got a phone whose box is looks very old whose seal is broken and after trying communication repeatedly no response from snapdeal.

Order ID: [protected]
Ticket Id: 19469057
Item: Videocon Infinium Z41 Lite+ 4gb Black

Please look into the matter ASAP.

Thanks,
Atanu Dey
[protected]

My snapdeal account was [protected]@gmail.com. I had placed an order for the product Puma Woody Black Blue Floater Sandals.

http://www.snapdeal.com/product/pumawoody-dpblackbrilliant-blue/[protected]

And they collected 702 + 49(delivery) = 751 Rs. After payment I was not able to see my order details in my account and also i didn't get any email confirmation. Payment was done at 22nd February 2016 at 1:39 PM.

Bank Name : Indian Overseas Bank
A/C No: [protected]

Iss compsny se mene ek product purchase kiya tha jo koi bina resone mera order cancle kr diya.
jb in logo ko mene bola ki iss order ko revelidate kr do mere ko inn logo mna kr diya.phir mene bola ki meri bat ceo se krvado to inhone mna kr diya . again mene rohit ji se bat krne ki try kiya to fir in logo ne mana kr diya ab aap btoa sir me kya kro
regards,
Satyaveer Yadav
mobile No-[protected]
email id-s[protected]@gmail.com

I have purchased a infocus dual sim mobile from snapdeal which has delivered to me on 6/2/16 and when I open the box it is in used condition and I have requested for refund then after 2 days technician came to check it and gave me a complaint paper now until today I haven't got any response from snapdeal and 15 days had passé when I call them they even don't respond to my complaint my order no. Is
[protected] and suborder no.
[protected]

I purchased Parachute advansed ayurvedic hair oil (300ml), Order Number - [protected], placed on 10 Feb, 2016 from Snapdeal.com. It was mentioned there that I ll be getting Rs 95 cashback in my freecharge account for this order. But I didn't got that till now. Despite several calls and mails to Snapdeal customer care, I am still waiting for the cashback in my freecharge account.
Unprofessional Attitude.

In 24th November 2015 i had ordered MotoE2nd Gen(RS5499)& Moto E buds(Rs 499), so total i had paid RS5998 and there was offer that if i but both together than i have to pay 5998, but i will get 499rs of moto e buds refund to my freecharge account within 10 days.
But still after regular phone calls and mails i have not received my money(rs 499).
Its more than 3 months now and whenever i call them they say we have raised your concern on high priority, but later they don't call nor they reply on any mails.
they asked me for proof of order and offer and i submitted everything on mail, but then again same, no reply no revert on mail.

I have attached 3 images, first two are of offer and 3rd one is of similar offer by snapdeal.

Kindly help.

Snapdeal ID:sagar.m.[protected]@gmail.com
ORder ID :[protected]

Sir I have order (anand India Ltd Imported 3d bedsheets )item from Snapdeal.com. web site and paid through cash on delivery but after some time they cancel my all order. i got a mail that it was web site mistake and error in price. But sir how they can cancel my order even after verification? I ordered around 8 times the same bedsheets, but they cancel again and again . When I called them, they are showing no action and said your orders was cancelled because of website error.

My Snapdeal.com Order I'ds - [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]


Please sir take valid action to protect me


Thank you
Please reply !

I got the wrong/duplicate product against the order. Company is not ready to replace it. Even the production is not functionally properly.

Most of the product company are first copy of original product. That's the reason they don't have manufacture warranty policy on seller warranty policy .

Return request id 19313592.
11th feb is the date when it was placed. I got the product on the same day but the product seem to b second hand.
one of the engineer has come to see the product and he verified the same but no response from snapdeal yet.
i have purchases a lot of products from snapdeal in the past but this one is horribly bad exp.
its been 10 days now and as per return replacement policy you promise that it will b 7 days. Where is the policy now?? Customer care is also useless the supervisors doesnt knw the procedure.. they dont even knw which dept will take of this. I want it to fixed asap or else m gonna complaint in consumer court. I have all the proofs of the emails, chats and the name of reps i have been talking to who r fooling me around. They only say its escalated but no resolution.
This the reply i get..
1.We are working on it & you'll be updated soon.
2.We'll get in touch with you to discuss this. Thanks! Shreya
3.We're trying our level best to expedite it. Thanks! Shreya
4.Our team is working on it and will share an update soon. Thanks - Avi
5.Kindly allow us sometime so that we can get back to you with an update. Thanks!

ORDER # [protected].
Ordered Product - Royale Weighing Scale Fitness Gadget.
Order cancelled without any reason, mailing Snapdeal Support through Contact Us section from the cancellation date, but not received a single response from Snapdeal.com/Snapdeal Customer Service.

Why was my order cancelled?
Nobody from courier personnel attempted for delivery for this order.
I need my product or full refund with promo of Rs.150 which was also applied to this order on Valentine's Day offer.

In very badly say that your services so bad basicly you curier services also your system services i order a product by using my mobile number [protected] and my e mail id adilmiya.[protected]@gmail.com (You are receiving this notification because your Order no. [protected] could not be verified and has been cancelled. )19/Feb/2016

As the payment deducted but the order not confirmed and its 11day the payment not refunded plz help bcoz m the geniun customer of snapdeal and thus get effect the godwill of your website

Order id [protected]. They are not delivered my order from 7 months pls help me consumer complaint team . They have call me yesterday and teling that we have not help that long back ccomplaint pls order today we send ur order but then iam ordered that order cost 500 rupees in this day that is 5000 rupees.

My order id is [protected]

I have purchased Surya Accent Pressure coocker+ pressure Pan combo for Rs. 1090 with Rs.399 cash back offer in Freecharge account. Since the MRP price is also same, due to cashback offer i have ordered and got the msg that after shipping rs.399 will be credited in my Freecharge account. But after the despatch and delivery i didnt get any cashback. I have made complaint 3 times through snapdeal app regarding this and no reply received. Hence yesterday i called CC and the representative told i am not eligible for cashback and for proof show the screenshot of the cashback offer at the time of purchase. Who would think snapdeal may cheat us like this. Bcz lot of times via paytm i got the cashback without any delay.. So please do necessary action to get my cashback offer soon.. Thanks

I bought a TOSHIBA LAPTOP Battery on september 03 2015. For 4 months it was working fine, but recently my battery backup has been greatly comprimised. Since i was in the warranty period i contacted snapdeal, but till now they have not answered my question and they are willing to publish my question on their site.

I placed an order on my order from snapdeal i got confirmation message also but after some time they cancelled my order and said we have cancelled it bexause of some price error.
What to do Now???
Order ID - [protected]

Ordered fly king gas stove for 1865 rupees. Cash on delivery. Product arrived but parts were missing. Product returned and we requested a replacement but out of stock. Offered refund back into bank account, correct details given but unable to process due to problems. Several phone calls still refund is awaited. Asked to give an alternative gas stove brand - refused. Snap deal refused to give refund in cash in view of difficulties processing it through bank account. Supervisors are unhelpful and they suggested I contacted consumer forum to resolve issue.

Order No [protected].
I Sultan Ahmed.
Got defected product. And have issue with heating excessively on normal usage. Product name INFOCUS M680. Cost 9999. Order date 9th feb 2016 and received on 17th Feb 2016.

Complained within 4 Days but of no use. Want to get direct refund. Else I am going to comment on each and every websites where snapdeal is mentioned. I am totally dissatisfied with this product and

I want to ask you that where is SNAPDEAL'S 7 Days money back guarantee under trust pay?
Where is the policy of Refund? Is this **** ki deal?

Make guinuine service when you have provided a very few days of Replacement after delivery. Flipkart have 30 days Guinuine money back guarantee.

Dont try to loot innocent's hard earned money?
Handset has got defective issue and camera quality is bakwas not even 5 MP of a good phone. Not satisfied with the product that I purchased and in no question asked I demand to get Refund directly back to my account else wait and watch.
My no is [protected]

Bought iPhone 6 on 12th Oct. 2015 received the faulty product from Snapdeal. Contacted Snapdeal Customer Service a lot via mailing to [protected]@snapdeal.com, but they still not responded to my mail from 2.5 months, Its really annoying when I called to SD Customer Support they initiating my return all the time but I havenot received any calls from pickup courier yet. My order ID - [protected] My Return Ticket Id: 10611740 Totally BAD CUSTOMER SUPPORT FROM SNAPDEAL, Snapdeal promised me to pickup the faulty product on January 3-4th via NUVOEX Courier but still they not initiated any pickup.Brand authorised service centre continue harrasing me every time I went to their service centre for repair my phone.Snapdeal completely denying, they are saying now that they were not received any mail from 30th October - 1st January.Its really annoying right now.Unexpected bad customer service from Snapdeal

The earphone i received was not working properly i requested a return and till now no one has come to collect it (10 days)
i ordered Zebronics Steam Mouse i got a defective piece and i returned it and got a used one which worked fine for 2-3 days and now it is not working
snapdeal please stop fooling us
i will never buy anything from snapdeal
[protected]@gmail.com