Snapdeal.com Complaints & Reviews

No response from snapdeal on refund from last one week ticket id is 19964813. I purchased product from snapdeal ... Got used n broken one after replacement agn same issue on third time refund request no revert back nuthing... Im calling then on every 48 hrs but only sweet talk ..dear snapdeal action speaks louder than word..kher no refund no replacement my money has gone wasted time extra money on phone calls n net so toatal waste its not juss 300 rs i already spent more than tat on juss tracking calling surfing qho wil pay tat ...

Dear Mr. Kunal,

This is to bring into your kind notice how the bottom subordinates work on pathetic process in snapdeal in terms of operations and service user remain on your mercy to get the product delivered and they have to pay for product, transit chargers and later call charges to be made courier person and your cc. After 7 days of placing order i get call from[protected] asking for product update whether it is delivered or not on asking for more details for not delivery they just ask the answer of their question and helpless to provide any solution instead. That fellow said mere sawal ka jawab dena ha to dijiye nahi to order cancel kar dete hai the worst experience i have ever faced ever.

Rather than choosing first time snapdeal i must have gone to other ecom atleast they have every detail crystal clear i dont need refund keep this money to make your process more amicable for users i would like to have a charity for snapdeal this amount to educate staff and operations much healhier.

And yesterday i have received sms that order has been cancelled after following up with courier and snapdeal cc assuring till yesterday that order will be delivered in next 4-5 days..

Order ID: [protected]

Deepak
[protected]

I have ordered for godrej 3.5 seethru door camera system of RS 7557 with order id-[protected] but instead I received a toaster.. Total fraud.. I raised a complaint with them with service id[protected] but no response has been taken form them yet.. Whenever I call them they state it is under investigation.. I received the product on 26/02/2016.. But no response has been taken. Please help me

9th feb i was trying to order Asus Zenfone Max ZC550KL 16GB 4G from my debit because that time cash on delivery not available order was not placed was canceled from company side bt amt of 10096rs. was deducted from my account throgh debit i was send all necessary document (bank statement) regarding from refund order id no. [protected] bt they making fool till from 9 th feb ...do not refund my deduct account they do fraud or cheat

I ordered Allen A-909 Wireless Mouse Black on march 1 at 7:45pm, my snapdeal user id name [protected]@gmail.com, and SBI AC NO : [protected] from internet banking After the transaction was complete money was deducted from my account see the payment details in photo which it says transfer to INB AVENUES INDIA PVT, LTD, but the order was not placed and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE

My cash back is pending for Aug 2015 (reference number 11921839, 11921962 &[protected] and more then 50 calls received from support team the assured me our team working for the same ... but there is no resolution.

My issue is escalated at high level priority from more then 6 months ... & support team confirmed me every time my money is safe with our company ...

customer support taken bank details various times and confirmed 3 – 4 times your account is credit but money not received …

there is a list of apologies & commitments for future but no resolution ….

Regards
Gulshan
[protected]

Incorrect edition of MMTC PAMP GOLD SOVEREIGN sent. Had ordered for 2014 edition and received 2015 edition. Have asked for a replacement.

I had placed an order for a Microwave oven on 10th Feb from Snapdeal for 4790/- as per displayed on the site. Then on the same day I got a call from the seller directly asking me to cancel the order from my end as he won't be able to process it because of the less pricing of the item than they were trying to put. They said by mistake they put less price.He said if he'll cancel the order then he will have to pay 10% fine to Snapdeal plus his rating will be lowered and also the case will not be highlighted. He also told me not to inform anything to Snapdeal fearing he might get blocked by them.He wanted to be on clear side and wanted the customer to baer the loss.I told him it's not a customer's fault if he placed the order for less.The customer only orders on what he/she sees on the site, as simple as that. They should have checked twice or thrice before quoting any price but he did not pay any heed to it. He himself confessed that his own employee had quoted the price as 4790/- by mistake and he clearly refused to take any action against him. He also asked me to do with whatever I want to do in a harsh tone. His behavior was not at all genuine and the seller calling the customer directly(without the mediator party SNAPDEAL being informed about it ) is totally in-ethical and is the violation of policy of e-commerce trade.

I had called SNAPDEAL customer care many times since then and everytime I was given an assurance that the order will be processed because it's clearly the seller's fault and the order should be processed. But unfortunately my order was cancelled by SNAPDEAL(not by me) in the end, amount was refunded in a surprisingly within just 1 day and then in the end asked me to place the same item for 6660/-. I told them that I believe before flashing any price in the website for customers, the price goes through some round of cross-checks by both sides' (seller and snapdeal)website maintainance team.The case is as clear as water that if the seller himself is confessing the mistake then why the customer is being forced to suffer the loss and on top of that SNAPDEAL did not take any action against the seller in these 20days.I have co-operated and trusted SNAPDEAL customer care people everyday they asked me to wait for the next 2 days but in the end they finally said no.Yesterday they said they cant do anything for me as it was an human error blah blah. I told them that I will go to consumer court then also they did not do anything. I'm ready to place a new order but I will pay only the amount I had ordered earlier i.e 4790/- with no extra amount since it was not at all my fault. I believe they (snapdeal and seller)will pay half-half of the extra amount but I want my order back.it was a marriage gift to a close friend. Even the marriage is also happened on 15thFeb, my gift is totally ruined and plus my image too.

Therefore reaching out to u on this matter, with a hope that these sites should realize where they lack. Thanks

We purchase jackets from Snapdeal.com.snapdeal send e damage piece we reverse send this by courier to snapdeal. but snapdeal not gives any response to refund or exchange this product.

Sir

I have received a product from Snap deal on 12th Feb 2016 .The order was for Gala Quick spin mop(Snap deal order no :[protected], Seller :M/s Cleanmart, Invoice No & Date : S9E1FB/15-16/37.(Bill attached for kind reference ).

The courier was returned to Sanpdeal after seeing that one big bundle of papers were stuffed inside (Picture attached for kind reference )and no product was provided in the packing. Even after repeated requests, the vendor do not refund the amount back and request you kind intervention to solve this case.


Kind regards

Arun Nherakkol
Scientist
INCOIS, Min. of Earth Sciences
Hyderabad
ph :[protected]

Hi snapdeal,
this is shaan i have ordered a product from your site.i have cancelled its going to about 30 day but still i did not get my refund amount back.i have called many times to your officers but i did nt any reply from them they always said that they will proceed further but they did nt. i provided them all information including cnote no of my product, order no, tracking no.but they didnt agree to refund my amount.they ask me to give return slip no, and i didnt get any slip as its a case of cancellation.i am providing all information related to my product below.please proceed my refund request.
order no;[protected]
CONTACT NO;[protected]
THANK YOU

I was get damage n faulty product, iwas complain on snapdeal but not responce till now, i want to my refund money. i was complain but snapdeal say wait 2, 3days. and now 20days go. but i not receive my refund. so please give me my refund
Order ID: [protected] (1 Item)
email.: [protected]@GMAIL.COM
mo:[protected]

Order #[protected] order was placed on 20th of feb i have sent the bank statement three times. yesterday also i got a call from [protected] and asking me to wait for another four days.order was placed through net banking for Rs 498/-

I had bought In focus M260, smartphone from Snapdeal on[protected], I receive this package on 15Feb2016, that day I Complained to Snapdeal web forum that its looking used product, colour is totally dull, haeting charger and handset, and other problems reported on.But my problem is not solved.the customer care executive of Snapdeal burgling me, to say 'Next day our engineer comes to see product' But nobody comes. I calls many time but my problem is as it is. Please solve my problem.

I'm already submitted an complint if that company was not respond. I'm purchaseing a mobile in Snapdeal online shopping so it was defective device I'm requesting return to that company they are not respond and not tack return please tack my compliant and puniss the company and save my money please sir

Product : TCL pride 500
Price. : 10499/-
Order I'd : [protected]
Return request I'd : 19050247
Thanking you sir
P . Kirañ

First time they delivered me the damaged power bank and I return it because I got an damaged piece but then again I got an damaged piece of ambrane power bank from snapdeal. And I'm complaining to customer care they were not attending my phone also.
I want my money back but they are not giving me any response and I think they all were cheating with me.
I think the snapdeal is cheated with me. Since 2 days I am complaint to customer care but they are not listening to me.
Please solve my problem

I give order a Sunflame 2 Burner-Shakti Gas Cooktop at 11/02/2016 and received this product at 19/02/2016. But product is damage .I request for refund within 2 days. I request many times there customer pick up damage product my house and refund my money.But snapdeal customer care executive tell me thay are unavailable to pickup damage produce in my house. I attach all picture and invoice.

They are not giving the solution, for my problem instead they are trying to blame me and convenience me at last by saying sorry.

With ur sorry my 29 days of time will come??? Will my energy which i used to talk talk talk to ur customer care people comes???

I never leave this,

They are blaming blaming the people

Hi,
i have placed a HTC mobile in snap deal which is not of much quality and i placed a refund order after i got the product,

i didn't get any response from then and the validity of the product has been expired

so please do a need

I am Yokesh kumar and i pleased a order red Chief Formal shoes and Order Id [protected] got wrong Product and i raised a complain refund and complain Ticket Id:[protected] so i want to Rivers pickup and my refund but no any responds by snapdeal.com so want to refund my payment