Snapdeal.com Complaints & Reviews

Dear Team Snapdeal,

I am very sorry to say that the customer grievance redressal system is not good of your company.

The issue was not that important, but by lingering from your end has made it so now.

I'll like to bring to your knowledge a recent similar issue faced by me while dealing with AMAZON. Due to some reason, shipping charge of Rs. 40/- was realised from me while placing the order while the shipping was free for orders above 499. I simply wrote two lines and within 10 minutes, cashback was credit to my account. NO EVIDENCES REQUIRED.

It is therefore not the scale of issue but it is what you all make it. As in my case:

FIRSTLY, you did not know what items are being offered cashback.

SECONDLY, instead to believe the customer, you ask for evidences.

THIRDLY, after receiving the evidence, instead of resolving the issue, you refer it to concern team.

FOURTHLY, it is communicated that the back-end team has decided that the item purchased be me is NOT eligible for cash-back. HENCEFORTH, the cashback offered on the product page was just to allure the customer to buy BUT the intention behind is to misguide the customer and later-on deny any cashback. If this malpractice is applied on one product then must be prevalent on many other products offered on the site and many customers are fooled by alluring them to buy and lateron deny any benefit. SUCH TYPE OF ACT COUNT TO FRAUD PUNISHABLE UNDER CRIMINAL PROCEDURE CODE(CRPC). IF THE ISSUE IS NOT RESOLVED, I MAY BE COMPELLED TO LODGE A CRIMINAL CASE OF FRAUD AGAINST SNAPDEAL FOR FOOLING AND COMMITTING FRAUD WITH THE CUSTOMERS as nowadays filing an FIR has been made very easy through email.

I am sorry to say that by lingering-on the issue and not resolving may result in customer dis-satisfaction. It is not the amount that matters but the policy and approach of a company, which is being followed by the staff.

PLEASE learn from your competitors or else you might loose customers.

You all don't even care to revert back to your customer complaints. Posting of complaints in your Facebook page is also not allowed/deleted. I suggest that this way you are not saving yourselves but creating a problem for yourselves.

Submitted as a well-wisher of your company.

Rajeev Awasthi

order number [protected]

Complaint Reference number:18674529 dated 29/01/2016

I have purchase jeans from snapdeal and after delivery i dont like the fit/stitch/fabric and raise the request to return.
snapdeal exective commit to place order for pickup and refund but after 2-3 days they refuse to return the product for useless issues.

Dear sir

Mera nam pawan hai maine abhi tak rs.50000 se jada ka saman snapdeal se mangaya hai ap chahe to [protected]@gmail.com id se cheq karle maine 22 jan ko infocus 370 mangaya tha jiska order no.([protected]) hai isme kuch bhi sahi nhi hai use kiya hua tha and iska camra bhaut kharab hai 2nd sim me net nhi chalta hai, awaj china jaise hai, apke bande na bill bhi nhi diya tha uska and 100 rupay nakli de gya tha, hanging problam bhi hai isme kuch bhi shi nhi hai iske bad me maine 29 jan ko ek yahi model and iske sath pen drive and hom system bhi mangaya tha [protected] inke liye wo sab shi chal rhe but jo 22 jan ko mangya tha wo diffective hai usko aplog kyu nhi wapas le rhe hai maine 7 din ke andar complain darj kar di thi firbhi ap wapas nhi le rhe isko wapas kara le mahan dya hogi

Pawan nishad
[protected]@gmail.com
[protected]
[protected] alternat no.
Ye diffective product hai cal me [protected]

I ordered for a product, but without contacting me my both couriours was returned by the courior company with reason address not complete. My detail address and mob num also mentioned, but there is no confirmation or any call from courier and they return my couriour. I request you, kindly go through this and please take any action.
Courier detail- docket num UNISDDSC2613507


Request you pls take necessary action.
Thanks

I bought redmi 2 prime a weak before.. Phone is getting too heat from the day of purchase. day by day it's overheating... And also battery is worst to use its draining in few minutes.. Only 10days before I purchased this phone I am not able to return or replace... I would like to replace or return the phone

Sir, I order the 50 Inch Micro Max LED TV through snap deal on 9th of Jan 2016 and goods received on 22nd as a damaged one. I done reverse pick up on same day but 13 days completed no one take the product from the customer place. We called to snap deal customer care continuously they replied as with in 48 hours will do the reverse pick up. Already 13 days completed but no action taken for the customer complain. Any one can help on this.
Ph:[protected]/[protected]
Ref No:18950634

Complaint id :[protected]
raised a request on 31 January, already 7 days passed but still the product is with me even i cant use it because 2 days before you engineer checked it and give it to me back and said wait for pickup we will contact you within 48 hrs.
48 hrs gone no call from your side and when i am calling on customer care number they are saying wait for another 48 hr.
how many 48 hrs i have to wait ???? .
inform me on [protected].
ristha.[protected]@gmail.com

I've ordered amd fx 4300 processor at 10 jan got it in 15jan returned at 18 that time processor pin were damaged, they replaced my ordered resended it at 30 jan got it today at 6 feb 2016 and now fan is broken and duplicate
And interesting fact is i got the same product by this seller and Seal is tempered as far as i think fan is duplicate

I have received a faulty product. I have requested for a refund but the snapdeal said a field engineer will visit verify it. So for no one visited, and snapdeal is not ready to refund my amount also. It is dragging on since one week like this.
Pls let me know how we can take it up further escalated.

I have not recieved my refund still as i dont what the hell the are doing just asuuring me everytime that i will get the refund but i dont know when i will get the refund so plz look on to it my product id is - [protected]

Dear sir, it is regarding order id: [protected]. I ordered jockey multicolor cotton underwear- set of 4, but the wrong product is delievered to me on 21st jan.I requested for return and it has been scheduled for reverse pickup by j v express. Since then every two days i have to request again and again for reverse pickup but it is not done. Please look into the matter as it is already around 15 days completed and nothing is happened. Each time i have to call your customer care for pickup as your courier partner change the status to cancelled pickup without contacting me.

1)“Snapdeal Support”-We are no longer handling queries sent via '[protected]@snapdeal.com'. However, we have made it very easy for you to contact us.

2) [protected]@snapdeal.com' -We have received your request .We assure you that we will reply to you within 24 hours.

3) Snapdeal Customer care”--Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

4)“Snapdeal Customer care”-We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

5)"[protected]@snapdeal.com"-We assure you that we are working on your complaint and will provide a resolution at the earliest. We appreciate hearing from our customers as their comments are vital for us to continue improving our services.

6)"[protected]@snapdeal.com"-Please accept our sincere apologies for the inconvenience you may have experienced in respect to [the issue]. We request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.

Now I am asking for every Customer from Snapdeal.com . where customer have to with their their problems???????????????????????????

I had placed an order vide order no [protected] for intex cloud flash 4g phone on 16.01.2016 and phone received on 21.01.2016. It is seen that that the sim slot of the phone is not opening. hence i contacted the customer service center on 22.01.2016 and they told me that the item can be replaceable. on the advice of the customer service person i had sent the item on 27.01.2016 through Blue dart couriers along with invoice and DOA certificate. but the item is not received by snap deal. the item is sent on the advise of the customer service agent. what i can do for replace the item.

Hi there, i purchased a Lava Iris mobile phone from Snapdeal on Jan 04 2016, Order ID: [protected], i must say its a worst ever phone which i got it, i placed a refund (Ticket Id:[protected] for which no proper action taken, the reason i want the refund is as the phone battery drains very fast, takes a lot of time to charge, its loosing network now, some of the apps disappears and appears again and its started playing up after a day or two of purchasing it, also i posted a review on the snapdeal about the product which was not published yet that was the worst part its the customer right to give the feedback so that the services can be improved but if the company is hiding those feedbacks that means customer is being cheated by showing the good reviews only about the product, really disappointing, also i sent a mail to the customer care team of the snapdeal but no one responded. i would really appreciate if my matter is fixed asap and should be given proper resolution.

I had ordered a book on 31st jan, 2016.The order ID is [protected] . The price of the book was Rs550 then. But on 6th Feb, I received a message that the order was auto cancelled. And the book's price has been increased to Rs 1000

Please HELP

My name is kamaljit.My concern is i was trying to make a purchase of a Women boots on SNAPDEAL.COM on 29th jan 2016 i made the payment from my account but the amount got debited but order was not confimerd on payment page its shows ERROR.Immediatly I Contacted Snapdeal customer Support they sai wait for 20 mints amount will be auto refunded i said ok...then after 2hours i called up again they said amount will be refunded within 24 hours...i waited again said its ok...the after 24 hours one lady from snapdeal team called me and said the same thing " YOUR MONEY IS SAVE WITH US BUT IT WILL BE REFLECTING WITHIN 48 HOURS" i said ok...they was making me fool every time only just giving me TAT And TAT Not the resolution and even not, my money as well..on the same day i orderd COD Product that product deliverd but not my money...Still M Waiting...Now My Next Step Will be Legal and The Same Thing Will Be posted on Social media...M Very Very much fed up by doing follow ups of my money...


My Details
Amount debited 1699rs
bank name :ICICI Bank

Hello,

I have purchased Philips GC1905/21 Steam Iron from snapdeal on 21st January 2016. It arrived at my place on 26th January 2016. The product which I bought was for my mom's birthday and I thought that delivery would be late and should buy early. But it came early. Now I never thought that I could get cheated like this. Snapdeal has sent me a faulty non working steam iron which i didnt opened as it was a gift. I got to know yesterday night about this after I handed over this gift. When I call the customer care.. they claim that they have 7 days replacement warranty. In my case I was on 9th day. But in my case, where the product is a gift, I didnt opened and never got to know. What I am asking is the replacement of this faulty product which they are not making.
On the contrary they are asking me to get it repaired from a service center. I do not understand if the product is not working how can it be repaired?
I feel cheated as they are not replacing this non working steam iron. When a customer executive called they bluntly asked "Have you damaged this product?" I mean seriously "Are you a customer executive?" How can i call after damaging product?

What I expect is atleast a replacement. If someone could help me here?

Thanks,
Priyanka.

Dear sir My order id-[protected] I order a hard disk of 2Tb nd I received 1tb from that company. I complaint the executive of snapdeal they ask to take some snaps of the received product and email it. we send emails one or more times but they were not able to solve my problem. and the companie's exchange or return policy regarding this product is only 7 working days and the company pases 3-4 working days and not take action against my product. so I take action to infrom you to solve my problem. thank you. Contact No [protected]

Actually I have ordered one Philips 4938 Induction Cook-top under order id: [protected] reference no.[protected], Order Placed On : 19/01/2016
To update you, I got the Philips 4938 Induction Cook-top delivered at my place 27/01/2016 i.e. totally broken item. I immediate advise to Snapdeal with image of broken item and filed a complaint for return and refund my already paid money Rs. 3039/- to . Snapdeal online shopping site. After this Snapdeal send me a message on 28/01/2016 shown it will be picked-up 3-4 days. I was waiting picked-up courier i.e. Gati-RP but that is not picked-up the item whiled 7 days elapsed.
I did not got any reliable reply from Snapdeal side till now this is unbearable act of Snapdeal. Daily there representative promise me that your complaint will be resolved within 24 hours. But sorry to say Snapdeal 24 hours never come to me till date and time. Just like cheating consumer. I request you to please interfere in the matter so I could got my refund Rs. 3039/- from Snapdeal

I order snapdeal cod intex cloud flash mobile Rs.6999.00 i recived mobile but I'm not happy this phone touch not working properly and smoth
I Complaine but no response
I want refund but coustomer care say go to nearest service center and repair your mobile snapdeal company not give refund