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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

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Address: Hyderabad, Andhra Pradesh, 500055

Website: Snapdeal Website

Hi Team, My Name is Naveen Madhanu. I have ordered 6 pairs of socks in Snapdeal and I have got coupons worth 500 rs from snapdeal in the month of November. There was issue with the coupons, I can't able do my recharges with these coupons. I have complained about this to Snapdeal many times. They told they will be crediting 200rs to my account.I have called them 8 times, I did not get money from their side. When ever they call they will be telling same story "your money will be credited within 24 hours". Please help on this.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Dec 25, 2015

Updated by Naveen Madhanu Note:

50 Money is already there in my account. 200rs. should be credited in my account. Total should be 250rs.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear Naveen Madhanu

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Jhunjhunu, Rajasthan, 333031

Website: snapdeal.com

I purchased Xiaomi Redmi 2 prime on 12 Aug, 2015(Order ID: [protected] ) by snapdeal under offer of 10% cash back on ICICI bank net-banking payment. According to that offer cash bank amount will be directly credited/ bank account on or before 12/10/15. But I did not receive any amount from snapdeal and after repeated e-mails and phone calls to customer care they replied that I am not eligible for cashback.

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear hemuboys

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jan 14, 2016

Verified Support

Dear [protected]@gmail.com

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Team"

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Address: Shamli, Uttar Pradesh, 247776

Website: Snapdeal

I have place a order from snapdeal on 15-12-15.order no [protected].after 7 days i receive this parcel.when i open it.i am shocked.it has only a piece of brick.snapdeal is a fake site.i want to refund my money.

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear Rajan124,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 3, 2016

Verified Support

Dear Rajan124

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Team

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Address: 431122

I take online samsung galaxy grand max 16 gb mobil from snapdeal. But this mobiles picture clearity is not good. Speaker sound also very poor. I want return this product to snapdeal. & return my payment Rs. 11049/- from snapdeal against order No.is [protected].

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear Ramesh Mate,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 3, 2016

Verified Support

Dear Ramesh Mate

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Team

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All already submit my complaint bt no any solution provide by the snapdeal.. offfer me[protected] rs for forgetting about fake product is any benefit to writing here or submit complaint here... and one customer excutive said that if you want that we enter one request from our side that no one call you from snapdeal side...so plz suggest me any benefit to writing or submitting here...my product id is sony power bank--Order ID: [protected]

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear sagarsachdevak

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi, 110062

Website: www.snapdeal.com

I have received today about half an hour ago in place of an HP laptop a box filled with papers only. They have fooled me. They had done fraud to me. Pathetic service. I have filed complaints everywhere and contacted the dealer also he said snapdeal will see about this. No one is doing anything. What is this I have paid the courier boy Rs. 28300 It is a very huge amount for middle class people like us. I want my original HP laptop. Please help me. You are our only hope.

+5 photos

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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A

Adv Yogesh Sikri

Dec 24, 2015

After informing the Company you can file a complaint to Local Police station also about the cheating. If nothing happens then doors of consumer court are open for you and the mischievous people will surely be punished.

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 26, 2015

Verified Support

Dear Adv Yogesh Sikri

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: 110070

Website: www.snapdeal.com

I placed an order on for a Morphy Richards 13Fin OFR13F Oil Filled Radiator on SnapDeal.com on Dec 13th, 2015. Order number: [protected]. I paid for this order using HDFC NetBanking services. The estimated delivery date that was given to me was between Dec 15-18th, 2015. Rest assured SnapDeal never bothered to deliver this product. I subsequently initiated a refund request on 19th and 20th December, I am yet to hear back their pathetic customer service team on my refund status. Please help me resolve this matter with them, in my honest opinion companies like this should be held accountable instead of providing customers with misleading or lack of information. Best, Deepak

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D

dsukumar

from Delhi, Delhi

Dec 28, 2015

Still no update from SnapDeal on this. First they decided very conveniently to cancel my order. Then they take their own sweet time to process the cancellation (~4 days) without any customer notification about the status. Now my refund for the above stated amount is still stuck with them. Absolutely pathetic service.

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Address: New Delhi, Delhi, 110020

Website: snapdeal. com

I was cheated yesterday by a fraudster assuming herself as a person from SBI, took all my card details including OTP, swiped it to purchase something from snapdeal at 11:47 am.Immediately following that I could realise the issue(the messsges sent were suspecious) and reported to my bank and blocked the card. I reached to snapdeal customer care and reported the issue.(complaint no[protected], they came back saying the back trxn is not matching. I reached out to PayU who gave me the trxn that is passed to snapdeal, using that I wrote again to customer care (ref. No[protected] and they have responded saying they woulnt be able to track the purchase and hence stop delivery of it . They need bank statement and FIR copy to take any action further. Ufortunately I am at travel on a wedding and cant produce the fir till this sunday. However I have written to cyber crime cell of kerala and also can obtain a statement from bank. I am only asking snapdeal to stop the delivery so that fraudster cannot get away with it. I am willing to provide any credential they want to verify for authenticity of my claim. Very disappointed that they are not willing to help, and in a way allowing the fraudster to get away. They can still stop the delivery and requesting help.

Dec 26, 2015

Updated by psanthosh I escalated the issue to highest level of snap deal and hoped to get some positive response ! but today morning i get a call saying the product has been delivered ! It shows how snapdeal supports the frauds to take place! all they need is money and dont care how they get it !

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

I have orderd Yardley Gold deo. Order id: [protected]. I was having the snapdeal coupon of rs 200, from that coupon i have orderd this product. Snapdeal acceted the Coupon code, i have ordered that product, then next day the product was automatically cancelled. and when i called the coustmer care they told me that yo will recieve the refund for that coupon code or snapdeal cash in next 48 hours. And since last 10 days i have not recieved the refund.

Snapdeal.com customer support has been notified about the posted complaint.

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A

Athul S

from Noida, Uttar Pradesh

Dec 23, 2015

On 14-Dec-2015 i ordered a Casio edifice Ef 550-d from snapdeal. But they send me an another model( Order ID:[protected], seller name : sajim online). The product is used and fake. So I returned the product to snapdeal for replacement. After the replacement request, I called customer care and send email to the customer care many times. And I told to the customer care "please don't send me the fake product again and verify the product before sending me (Complaint Reference number :[protected].

Today (23-Dec-2015) I got the New product from snapdeal (seller name : Gupta enterprises Jaipur, Sub order Id : [protected]) . This time also snapdeal cheated me. snapdeal send me a fake product. I have been cheated by snapdeal for 2 times. I check the watch and confirm that it's 100% fake (1.No hologram in back cover, 2.Building quality is low, 3. Fading of Casio letter inside watch dial, 4. No proper warranty card issued. (Find the attachments)).I paid 9500rs for this watch. I want to know why you people send me fake product again and again. If I want a fake Casio edifice watch, I can buy it from any other cheap sites at very cheap price (less than 3000rs). I thought snapdeal is a genuine site. That's why I purchased from snapdeal. I am losing my trust in snapdeal.

This is my final attempt to replace the product. Today I talked to the snapdeal customer care (ref no :[protected] in that conversation, he promised me the verification call in 48 hours and replacement in 72 hours. He also promised me delivering the100% original product by snapdeal.

I already send this complaint to [protected]@snapdeal.com and [protected]@snapdeal.com. now I waiting to see how snapdeal resolve my problem.

Snapdeal is a fraud company. - Comment #2278310 - Image #0

Snapdeal is a fraud company. - Comment #2278310 - Image #1

Snapdeal is a fraud company. - Comment #2278310 - Image #2

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear satvikpande,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

S

Srayoshe

from Kolkata, West Bengal

Nov 19, 2016

My order id is [protected].i paid through online then i retruned the item.they took the product n updated me that it was refunded.but i didnot get any amount.they said that it will take 4 bussiness days to reflect the amount in my account.but still now i didnot get my money back.no customer care support from snapdeal.i frequently bought many things from snapdeal.but this time it was a worst expierence to me.not expected from snapdeal.

Snapdeal.com Customer Care's response, Nov 21, 2016

Verified Support

Dear Srayoshe,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal

K

Kiran431

from Asansol, West Bengal

Nov 29, 2016

On 22/11/2016 i ordered Letv le 2 in snapdeal through my debit card . I got it on 28/11/2016. When i opened the pack i got Letv box but inside i got lenevo phone used. I got stunned and i tried to contact snapdeal customer care but direct contact is not available or no live chat is there. Please take and refund my money back otherwise i will take any strict action .

Snapdeal.com Customer Care's response, Nov 29, 2016

Verified Support

Dear Kiran431,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Dec 7, 2016

Verified Support

Dear Kiran431,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,

Team Snapdeal

T

Tripathi Pallav

from Pune, Maharashtra

Oct 23, 2017

Kash mai 0 star de pati meri order I'd h [protected] zofey Bollywood designer sarees Multicolor Georgette saree. Main is saree KO return kr di mere no pr msg aya after 13-17days amount refund ho jayega lekin abhi tk koi amount refund nai hua h. Aur koi customer care no v nai h jaha direct baat kr sake.please mere paise return kr de. Otherwise koi na koi action Lena padega

Snapdeal.com Customer Care's response, Nov 3, 2017

Verified Support

Dear Tripathi Pallav,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected].

Regards,
Team Snapdeal

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Address: Varanasi, Uttar Pradesh, 221001

Website: www.snapdeal.com

I bought a Lenovo Tab. But i don't know that tab camera quality is more poor as written megapixel quality. its only as VGA camera. So i want to replace it with iBall 3G Q45 8GB 3G Calling tab. and i submitted its refund request on sanpdeal portal. Its details are given below. A return / replace request is under process (Ticket Id:[protected] please resolve it. thanks & regards. siddheshwar shukla [protected]

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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V

vikas kumar Maurya

from Varanasi, Uttar Pradesh

Dec 23, 2015

Snapdeal customer care agent said that no replacement of non physical damaged electronic products.

They said only damaged products was replaced.

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear vikas kumar Maurya,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

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Address: Jaipur, Rajasthan

I have ordered Sheetal Yellow Blanket (pack of 2) vide order No [protected]. But the wrong product (not as per key features) delivered to me thrice. t is intimated that the wrong item has again been received by me thrice. Mr Amit (Team Snapdeal) told me that the product is not available as per key features. But I want the product as per key features only. I am totally unsatisfied with the reply of Snapdeal. I want replacement only.

Dec 23, 2015

Complaint marked as Resolved

Poor response and poor service. Same thing has happened with me earlier also when I ordered face towel. Totally fraud/cheating with customers

Snapdeal.com customer support has been notified about the posted complaint.

Dec 24, 2015

Updated by Pradeep Yadav Nnl No appropriate action has been taken by Snapdeal since last one yr, resulting same thing has happened once again. I want replacement only.

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P

Pradeep Yadav Nnl

from Budhana, Uttar Pradesh

Dec 23, 2015

Snapdeal is totally fraud

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear Pradeep Yadav Nnl,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

P

Pradeep Yadav Nnl

from Budhana, Uttar Pradesh

Dec 24, 2015

No appropriate action has been taken by Snapdeal since last one yr, resulting same thing has happened once again. I want replacement only.

P

Pradeep Yadav Nnl

from Budhana, Uttar Pradesh

Dec 26, 2015

Poor response by snapdeal. I am still unsatisfied.

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 28, 2015

Verified Support

Dear Pradeep Yadav Nnl

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

P

Pradeep Yadav Nnl

from Budhana, Uttar Pradesh

Dec 28, 2015

There is a need to improve your services. Totally fraud with customers.

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Address: New Delhi, Delhi, 110002

Website: snapedeal

I am shafeeq ahmad i have recived today infocus mobileM680/16 GB 4G ITEM CODE:HB246011 ORDER NO:[protected] HEATING PROBLEM, VALUME PROBLEM, CAMERA PROBLEM So i want to return this item as soon as posible.

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Dec 23, 2015

Updated by shafeeq ahmad please return this products as soon as posible.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear shafeeq ahmad

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: 380013

Website: snapdeal.com

It has been a month that the defective product is being taken from my mother, Mrs. Swati Chanda but the money hasn't been refunded into her account. It was delivered to me on 3rd Nov, 2015. It took them 3 and half weeks to take the broken product from me but the money hasn't still been refunded. I have been calling them, mailing at the mail ID given to me by Snapdeal in my previous complaint. But nothing is being done. Kindly help me!

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear antika.89

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra, 411045

Website: snapdeal.com

Dear Sir/Madam, I had ordered Samsung 23H4003 LED TV on Snapdeal on 15th Dec (Order number [protected])with CASH ON DELIVERY OPTION. I had received wrong Product Lyra's Ironing Board instead of Ordered Product on 20th Dec. I paid Rs 11, 050/- to Courier service. I immediately lodged compliant to Snapdeal (Ref No[protected]. They given me 48 hours of resolution time. I have provided all necessary evidence and My ID Proof (Even though there is no such policy to share this) on Snapdeal request. Still date there is no positive action taken by Snapdeal team. I obliged to look into this matter and judge my case. Yours Sincerally, Yogesh Santosh Chavan

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear yogeshchavans,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Y

yogeshchavans

from Chennai, Tamil Nadu

Dec 23, 2015

How many years Snapdeal want to work on my issue? I had already called more than 15 times (Cost Rs 245) & mailed (Cost Rs 210- Cyber cafe & Photographer).

It is shame on Snapdeal team, as your customer executive also using very bad words. I am doing only this mail & followup with Snapdeal since 20th Dec. My working hours hampered.

I am suggesting everyone not to deal with Snapdeal as Bad services & Bad words receiving from you.

Flipkart & Amazon experience was 100% better than Snapdeal.

Yogesh Chavan
Order id [protected]
Complaint No 15935933

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear yogeshchavans

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 12, 2016

Verified Support

Hi yogeshchavans,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 411057

Website: www.snapdeal.com

With reference to your complaint no. 15577687 registered against order number [protected]. Dear Snapdeal.com Since one month everyday I am trying to convey my complaints to you but no one has taken it seriously. Initially 10 days you have ignored my complaints, When I put this on social media then you started calling & ensuring we all working on it. This you are saying since last 20 days with no solution. You suggest me to get DOA letter from Lenovo but for your kind information lenovo does not issue DOA letter after 7 days. Where should I go? Snapdeal.com is denying to call this product back. Lenovo is also not entertaining. I am spending so much of my time in writing complaints. You did not guide me in proper way since first day. Now, I am very disturb and harrased by you customer care executives. There is clear fraud in MRP also, That is also you are not taking seriously ??? these day i am thinking all the time about my money which is around Rs 53000. That is huge amount for me. If something happens to me, like accident or any other thinngs snapdeal.com please take responsibility of my loss!!! Thank you No deals with snapdeals in future!!! -- With Warm Regards -- Mr. S.D.Nagrale [protected] [protected]

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear fraud_tata

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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Address: 682030

Website: www.snapdel.com

Hi, my name is akhil i am a customer of snapdeal. On nov 25th i will book a adidas albis shoe and after 3 day that is cancelled automatically. And now its about 1 month i cant get my refund amount yet. Your customer executives making fools. And i willl call them atleast 5o times and 4. 5 times i send my bank statment. Pls resolve this problem

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear akhilrr,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 12, 2016

Verified Support

Hi akhilrr,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 560085

Website: snapdeal.com

Replacement process is getting delayed, service Engineer did not Come to the place yet, Even when i call to Snapdeal Customer care im getting Irresponsible Replies, Very Pathetic response .

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear ranjuudupa

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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Address: Darjeeling, West Bengal, 734001

Website: www.snapdeal.com

Dear Sir I placed an order for Fossil ES3003 women's watch on your website on 5th of December (order no. [protected]). The product was delivered on 11th of December to my brother as I was out of station. He did not open the package. I returned yesterday and opened the package and was shocked to find that a wrong product has been delivered to me. The item delivered is Fossil ES2859 women's watch which is not the product I ordered. I raised a complaint on your website regarding this yesterday as the 7days return policy had lapsed. I received a call today from your customer care executive today who talked to me in an unacceptable tone and denied any responsibility on Snapdeal's part as I could not raise a replacement request within 7 days. Sir I ordered a right product and received a wrong one. This kind of service and attitude is not expected from a reputed company like yours. The product is unused and untouched. I have shown a lot of trust in you by ordering an expensive product from an online website. Now it is in your hand to keep my trust intact. I do not expect a return. I only demand a replacement so that I get the product I ordered. Please look into the matter and help me. Your help would be highly appreciated. Expecting a positive support from your end. Thanks Siddharth

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear Prerna89,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

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Address: 302002

I purchased a product hindware chimney in a sbi 10% cashback offer and i paid amount rs. 5198 on 22 aug. According to the terms and conditions cashback must be credited to my A/c by 22 oct. But it has not been credited till now. I m calling snapdeal from 1.5 months nd i have spent almost 300rs. In calling to them but still they are not providing me my cashback amount.

Aug 5, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear Shubhamag55

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Dehradun, Uttarakhand, 249201

Website: www.snapdeal.in

Hi, I ordered a Black Berry passport 32 GB Black (order no: [protected]) from Snapdeal in Date.14/12/2015 and return date.17/12/2015 Return reason because this items was damage delivery me . After returning the item through their courier pickup it has been now one week, but money not refunded. I was calling the snapdeal call center, talking to the representatives, manager in Chennai (many times) with Customer Support Case id # 15656769. The issue what they explained is the receipt of item is not confirmed by their Chennai warehouse office. So, I even sent them the tracked courier receipt for confirmation bill me also available Or courier receipt me also available me attach this mail Or snapdeal wale mere sath fraud kr rahe h or jb call krte h wo bolte h 24 hour me solution ho jayega apka but koi problems solve ni hota h I request u sir please solve my problems Thank u sir

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 23, 2015

Verified Support

Dear Pradeeprana841

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Pradeeprana841

Dec 23, 2015

Snapdeal wale chor h fraud
Wo mera products return kr liya
But amount refund ni kr rahe n hi products replace rahe h
snapdeal consumers ke sath me fraud kr rrhe h
Main aj ja rha hu snapdeal pr case krne
please solve my problems ok

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 24, 2015

Verified Support

Dear Pradeeprana841

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

P

Pradeeprana841

Dec 24, 2015

Snapdeal ka service very bad h wo humesa customers ke sath me fraud krte h or customer ko dhamki dete h ki refund ab ni higa nahi replace hoga ok
Or product bhi return kr lete h
Please i request all customers not buy any products snapdeal side because this company is fraud or chor h ok..
Nice service flipkart h ok
U request u please solve my problems sir ok

P

Pradeeprana841

Dec 27, 2015

Please solve my problems sir
I request U continuance ok

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