Snapdeal.com Complaints & Reviews

Dear Sir I placed an order for Fossil ES3003 women's watch on your website on 5th of December (order no. [protected]). The product was delivered on 11th of December to my brother as I was out of station. He did not open the package. I returned yesterday and opened the package and was shocked to find that a wrong product has been delivered to me. The item delivered is Fossil ES2859 women's watch which is not the product I ordered. I raised a complaint on your website regarding this yesterday as the 7days return policy had lapsed. I received a call today from your customer care executive today who talked to me in an unacceptable tone and denied any responsibility on Snapdeal's part as I could not raise a replacement request within 7 days. Sir I ordered a right product and received a wrong one. This kind of service and attitude is not expected from a reputed company like yours. The product is unused and untouched. I have shown a lot of trust in you by ordering an expensive product from an online website. Now it is in your hand to keep my trust intact. I do not expect a return. I only demand a replacement so that I get the product I ordered. Please look into the matter and help me. Your help would be highly appreciated. Expecting a positive support from your end. Thanks Siddharth

I purchased a product hindware chimney in a sbi 10% cashback offer and i paid amount rs. 5198 on 22 aug. According to the terms and conditions cashback must be credited to my A/c by 22 oct. But it has not been credited till now. I m calling snapdeal from 1.5 months nd i have spent almost 300rs. In calling to them but still they are not providing me my cashback amount.

Hi, I ordered a Black Berry passport 32 GB Black (order no: [protected]) from Snapdeal in Date.14/12/2015 and return date.17/12/2015 Return reason because this items was damage delivery me . After returning the item through their courier pickup it has been now one week, but money not refunded. I was calling the snapdeal call center, talking to the representatives, manager in Chennai (many times) with Customer Support Case id # 15656769. The issue what they explained is the receipt of item is not confirmed by their Chennai warehouse office. So, I even sent them the tracked courier receipt for confirmation bill me also available Or courier receipt me also available me attach this mail Or snapdeal wale mere sath fraud kr rahe h or jb call krte h wo bolte h 24 hour me solution ho jayega apka but koi problems solve ni hota h I request u sir please solve my problems Thank u sir

सेवामे श्रीमान snapdeal प्राधिकृत अधिकारी विषय बताई गयी वस्‍तु के मूल्य मे फेर बदल एवम साथ मे ऑफर मे बताई हुई वस्‍तु नही मिलने के सबन्‍ध मे महोदय नम्र निवेदन है कि मैने सनेपडिल से जुते मंगवाये थे जिसमे जूते की लागत मुल्‍य 699 रूपये बताई गयी थी और साथ मे ऑफर मे एक हाथ कलाई घडी थी जो मुझे सिर्फ जुते प्राप्‍त हुए और साथ मे हाथ कलाई घडी नही है और जूते पे प्रिन्ट रेट 499 रूपये ही है अत आप श्रीमान जी से निवेदन है कि मुझ प्रार्थी की समस्‍या का समाधान करावे इस समस्‍या का समाधान नही होने पर मुझ प्रार्थी को सक्षम न्‍यायलय की सरण लेनी पडेगी जिसके जिम्‍मेवार सिर्फ सनेपडिल कम्‍पनी होगी भवदीय भवानी शंकर परिहार मोबाइल नम्‍बर [protected]

I had ordered Bantia Queen Bed Set with 2 Door Wardrobe bearing order no. [protected] on 28.10.2015 and Queen Size Hydraulic Storage Bed with Free Foam Mattress bearing order no. [protected] on 31.10.2015. No installation support was provided and even made to wait for more than 2 weeks and on Diwali the product was lying packed in my house, which hurted me a lot. As agreed Rs 1000/- an Rs 1200/- was provided for installation of Bantia and Hydraulic bed. But upon installation of Bantia Qeen Bed set, it was found that the whole hardware set of wardrobe was missing and due to this the wardrobe could not be installed. When I lodged my complaint for the same, it was assured to me the same will be sourced from the Dealer and will be provided to me. But nothing happened even waiting for days and my request for cancellation of the order was also rejected. At last they agreed to compensate me the same on purchasing the wardrobe hardware from the market and the bill will be reimbursed by the Snapdeal. On 26.11.2015, I attached the bill of Rs 1000/- which was charged by the authorised carpenter of the dealer who called me and provided the hardware and installation after taking Rs1000/- from me. But till date only false assurances are being made by quoting fake bank reference no of the refund amount. I need now Rs 2000/- as refund or want to cancel the whole order but before receving the full payment as I have waited for too long and have nil trust on Snapdeal of making my payment.

Snapdeal put unnecessary penalty on sold products and hold back your payments unnecessarily, our 200 products worth Rs 500000/- five lakh rupees is hold with them, for last 3 months, we are following up with them but no responce from rude seller help. Snapdeal is a real cheater website.

seller code: S02427

do not sell products on Snapdeal.

Hi, I ordered a water closet (order no: [protected]) from Snapdeal in September 2015 and returned after a week because the items was damaged in the delivery time. After returning the item through their courier pickup it has been now three months, but money not refunded. I was calling the snapdeal call center, talking to the representatives, manager in Chennai (many times) with Customer Support Case # 07218459. The issue what they explained is the receipt of item is not confirmed by their Chennai warehouse office. So, I even sent them the tracked courier receipt for confirmation (as attached here), two months ago. Still they have not initiated refund process. I sent so many emails to [protected]@snapdeal.com, [protected]@snapdeal.com and kunal.[protected]@snapdeal.com, there is no response. So, don't tell me to write again to some other email ID. Instead call me [protected].

Dear Snapdeal, How could snapdeal.com assumed that my complaint is resolved without resolving. Here also you do the frauds. My complaint is not resolved yet, My complaint is about return the defective product which cost around 53065 Rs. and not about warranty issues. Following is reply from snapdeal.com where they are saying issue is resolved. I do not know what is wrong with snapdeal.com? Hi Satyashil, With reference to your complaint no. 15577687 registered against order number [protected], we are pleased to inform you that your concern has been resolved. We regret the inconvenience this might have caused you and at the same time assure you that addressing your concern is our topmost priority. As per last telephonic conversation we have inform you to contact the brand customer care number to claim warranty. In an unlikely event of your complaint remaining un-addressed or you not being satisfied with the resolution provided in the future, you may write to our Customer Services Manager at [protected]@snapdeal.com with the complaint ticket number. Customer satisfaction being our objective, we look forward to serve you again in the future. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal

1. The performance of the product delivered has not been found satisfactory. The problem seems to be with the battery, which is not supporting the machine. You are requested to either get the product checked or replace it. Regards. Arun.

Hi, I had purchased a Micromax TV on Snap deal during Diwali season .I paid through HDFC as they had 10% Cashback . I have not received the Cashback Amount till now into my account. Kindly consider this on priority and take an action. Order ID: [protected] Date-Nov 4th My Contact: ateeb.[protected]@gmail.com [protected] Regards, Ateeb

I had purchase this handset through your site, but right now, i m facing problem, handset is not proper working and it get hange, please refund my money as soon as possible. Item description are here...Infocus M260(ZL2) 8GB, Item code : db4826231, Order No [protected], Suborder no is [protected]. Invoice no S05787/15-16/178775.

I have Purchased a Meizu MX5 on order no.[protected] two days back, but it has a Camera lens Problem, where it giving Blurry images and bad images, i spoke to Snapdeal person he suggested to talk Meizu Service Center, when i contacted to Service center they ask me to talk to Customer care when i sent a mail to meizu Customer Care, they are again asking us to talk with Snapdeal, they Continuously showing Finger on other, though it is covered under 7 days replacement guarantee, they are not providing replacement. My replacement request no.# 15981572 dtd 21/12/2015. my mobile no.[protected] [protected]@yahoo.com

Order ID: [protected] (2 Items) DETAILS Placed on 12 Dec, 2015 Item 1 Ecorp HBS730 In-the-ear Bluetooth Headset - Black I had ordered and paid it via my credit card. I found that the order was incomplete and asked for a refund. They sent me a replacement. I found the item was again not the one I ordered and asked them a refund. On 17th Dec 2015 they issued me a Ticket Id: 15714819 for my refund and have not yet contacted me. Yesterday I called up their Customer Service number and was kept on hold for 16 minutes and then I disconnected. All they say is that the refund process will take 28 hours and someone from Snapdeal will get in touch with me within that period. No one has contacted me nor have I received my refund until today.

I have placed a order for American Swan Brown Casuals Chinos on 12 Oct, 2015 Order ID: [protected]. due to some issue with size i have return this raise a complain (Ticket Id:[protected]. snapdeal arrange a reverce pickup with his courier partner nuvo ex. the courier partner came to me and take this order on 14 oct. till now snapdeal didnot return my money in my bank acount. i have cal snapdeal many time regarding for this problem. all the time they say me this order is not reach to our ware house when this order will reach to me i will refund your money in your given acount. sir reverse pickup is done from ghaziabad and snapdeal ware house is in delhi. more than 3 month pased till now they didnot refund my money, for this i have raise a several complain no 15910727, 09242343. all the time they say me that i have arrange a call back from my backend team they will call you and cordinate on the same but no any cal came to me from last 2 month all the time i call to snapdeal and waste my money. in this i spend 715 rs on purching this product and by calling i lost Rs 250. now snapdeal says me that snapdeal didnot arrange a reverse pickup you have to send mannually, but sir i have a msg and mail in which they mention that our courier partner nuvo ex will take the reverse pickup. when i say your courier partner take this order they ask me for courier recipt, unfortunately i lost my courier recipt, we all knw that it is not a atm card that we care all the time. at that time they didnot ask for this, at that time they say your order is recived by our courier onece the order will recived to our ware house we will initiate your money. now they ask me for courier recipt but i unable to send the courier recipet. plz sir do somethings and say him to return me my money. snapdeal arrange a reverse pickup by nuvoex. and now he is saying that i haven't recived your return order. plz sir say snapdeal to reurn my money. plz help me sir.

I have purches one of a lather jacket Order ID: [protected], in offer period in very low price. i have paid money through my sbi debit card. without any information mail or cal snapdeal cancell this order, when i ask for regarding for this they say me this order is not cancell by snapdeal side and totally creat a blame on me, that you have cancell this order, if i cancell this order then why i cal snapdeal and waste my money by calling him. plz take some action on snapdeal and plz say snapdeal to send the product which i order in very low price. now a days snapdeal making lot of fraud and cheated to customer. plz help me consumer cell and solve my complain. another complain is regarding for Order ID: [protected]. in this i have order for Sensodyne Expert Toothbrush Pack of 4. they send me 3 pack of brush, in this i will get 50% case back after order delivery. i have already asked from snapdeal customer 50% case back and they said me you will definetly get a 50% case back after order delivery. know when i compalin that i didn't get my 50% case back they said me this type of offer is not going on that day then i ask for take out my cal recording that i had talk to you earlier on 10 dec for confermation on 50% caseback. they say me i have take your compalin and one of my backend tem will cal you. sir, more than 4 days pased but no any snapdeal representive cal me regarding for this problem. i have lost my Rs116 by calling to snapdeal. plz help me consumer cell in this. know no one is their who help me in this only you can help and take me out from this problem. plz do some things and take out my money from snapdeal. snapdeal is a one of a cheater ecommerce site. now they didnot help to customer. plz help me sir. plz help me and solve my proble.

Dear sir I have place a order wintage black poly suit on snapdeal.com Then i have cancelled it on 30/12/2015 they rnt refund my money plz help me

Dear Snapdeal, I am Pratik Karia, registered on snapdeal by email id [protected]@gmail.com. I ordered a tracksuit few days back. Today i received the order and to my surprise or shock, I found stones, junk and paper in the box instead of my order. It is very disgusting and a real shame on your part providing such service. My order number is [protected]. I received the courier today in such pathetic condition.

Hi Team, I Purchased Mobile phone on Snapdeal.com which is not working properly and in informed snapdeal that i don't what this product anymore and placed a refund request for the same. According to their policy if a customer don't want the product they just take it back and refund the money withen 7 days its just that simple and i did they same. Now they are asking me to get a job sheet from YU (Mobile phone co.) but when tried YU's customer care no.[protected] it is always busy so i am not at fault then also snapdeal is not ready to listen anything from customer. Please help me to get my refund processed from Snapdeal. Regards, Dishant - [protected]

Dear Snapdeal, You are suggesting me to gel DOA letter form service centre but they are denying to give and saying not eligible. Why are wasting my time and others too?Why misguiding customer ? Please go through the reply from lenovo service center which is given below...!!! Response By E-mail (IRFAN DEHALVI) (21/12/2015 01.54 PM) Dear Satyashil, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. As per your mail and telephonic conversation, we understand that you are looking for refund/system replacement. We apologize for the inconvenience caused and we will be glad to help you. We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date. The system is entitled for warranty services and we can certainly assist you to resolve the issue through part replacement.

Hi, I had placed an order for an HP pavillion laptop ob 18th December and recieved it today barely half and hour ago. The order no. is [protected] and it was delivered by Ecom Express tracking id[protected]. Instead of a laptop all I recieved in the box was STONES. I am really disappointed at this point with Snap Deal. This is not what a customer expects. I have already done the full payment as well. I have raised a complaint via customer service of Snap Deal as well as the Courier service. I would preferably want a full refund.