Snapdeal.com Complaints & Reviews

Snapdeal.com - Lenovo laptop z50-70 order id: [protected]


Hi,


​ Snapdeal.com is not giving any kind of solutions they are telling you call to the Lenovo service centre. Regarding your issue. I told them I have purchased from snapdeal.com not directly from Lenovo. Snapdeal.com must find solutions at their end.


But they are not helping in this at all.


They are telling customer can only speak to them and all these they are not giving me in writen.


I got email from Lenovo as below​

​Response By E-mail (Rashi S) (19/12/2015 01.29 PM)
Dear Satyashil,

Greetings from Lenovo!

As per your mail we understand that you are looking for refund/system replacement.

We apologize for the inconvenience caused.

We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date.

The reference number for this interaction[protected].

We appreciate your support and patience.

Thank you
Regards,
Rashi S
Lenovo Consumer Technical Support


Now I do not know what to do ?


Snapdeal.com and Lenovo bot are not taking this issue seriously.

I have ordered on 14-oct-2015 and already paid for Amways nutrilite cal mag Tablets, but still i haven't got my order since more than 2 months, worst service from snap deal, my order id: [protected], my contact no. [protected].

Dear Sir, I have purchases a mobile form snapdeal in August. as per confirm by company cash back will be credit in my account before November 10. but still cash not received. My mobile no. is [protected].

I have ordered mobile thru snapdeal vide order no. [protected] on 12/10/15, it was delivered on 16/12/15. It was in damaged condition hence i put request to return. On 18th person from fedex, who only delivered the product came for return pick up. I give the product to him and provided me courier receipt which is attached herewith. Now snapdeal want me to talk to fedex as they have not received the product and after inquiring with fedex, they are telling that the said shipment was refused by snapdeal, gurgaon and it is not available with them now. Both are playing me as football. My refund was pending due to that. I am unable to understand what sort of action to be taken against both (snapdeal and or fedex) of them so that i can get my refund.

I have received a different Sofa set from snapdeal from which i have placed an order. The size difference is also mentioned by me as per the attached images. The Snapdeal customer support team daily gives me a call and update the same dialogue of escalating the issue to their concerned department. Now the snap deal team has come with a resolution of 1000rs compensation against the hassle caused or if i have not agreed, they will recall the item and refund the money. Now the fault is totally from their side as i have received the product in a lesser size from the actual description given on Snapdeal website. I demanded one separate piece of sofa also to be delivered, so that i can match it with the exact size. If not i will have to make the sofa set from any nearby local sofa makers. It will cost around 8 to 9500 for a single piece of sofa. I need to get the amount from SNAPDEAL, if not they have send the sofa to my address. I will be going ahead with he legal proceedings for sure.

Hume ek dress liya tha .dress hume pasand nahi aya .dress return kiya. But pise nahi aye plz..return our Mony. Order name- fashion store red faux George.. Order no-[protected].

Again wrong configured Laptop deliver to me. First i ordered(Order ID: [protected]) then the configuration of GRAPHIC CARD not meet with the actual configuration which is advertise(2gb ATI) . But now second time(Order ID: [protected]) when it comes after replacement again the SAME SITUATION happened.Again Same configuration Laptop Delivered to me. And now its second time after replacement. And plz studied about my case & and case closed taking Damn 2 month. Now Its last for my patience. SEND MY CASE TO MR. MANISH WHOM I TALKED LAST FOR MY CASE STUDY. OR ANY SENIOR EXECUTIVE WILL ASSIST IT. AND REFUND MY MONEY IMMEDIATELY .VERYYYYY HECTIC THIS TIME. NEVER EVER RECOMMEND SNAPDEAL FOR SHOPPING...NEVERRRR EVERRRR... LIKE OR SHARE POST IF SAMETHING HAPPENED WITH U.

Hello sir, im payal asodariya, i have orderd one dress and because of material was not good and also dress was not same as shown in picture i have returned that dress that day only on date 2/12/2015 dress was taken by snapdeal on 3/12/2015 and i havent get money back yet in my account.so i wants back my money rs.638 as early as possible.and order id was:UNISDDSC1423532.

Respected I orderd intex combo air chair, hit me n pool worth rs 788 order no. [protected] on 6/12/15. It was supposed to be deliver on 12 dec... But when on 12dec i contact courier service they said dat they havent get any courier from snapdeal... And on courier site also it was shown dat physically pending.. Now i request you to cancel my order and refund my amount... For Which your coustomer executive is saying that we will not refund you till we get our product.. Sir why should i suffer for the product which i havent get yet or you are forcing us to feel that we made a big mistake while shoping with you. Sir please refund our amount... We dont want anything else from you.. Waiting for your reply Fatema abbasali

I ordered a laptop on Snapdeal . but I received a used laptop . scratches on the screen, broken charger pin, unstable sim network in android mode . I called snapdeal to replace this product as per their 7 days " no question asked " easy return policy . But they told me to visit service center. My order id - [protected] Replace request ticket id[protected] Regards Subhanil karak [protected]

I orderd Sony CP-V10/WHITE 10000 mAh Power Bank and snapdeal send me fake power bank ... and after complaining snapdeal customer executive commit me that your replacement request is generated after that automatic refund request is create from sandeal end. after that sandeal offer me to take 200 and forget order now again they offer me 300 for forgetting.so instead of giving the product ... he give me offer to forget

Hello, I am complainting about Snapdeal service..at the date of 10/11/2015 I was select the product for purchase mr. Polo blue flip flop slipper and I paid online payment method with visa debit card of rupees 202 but unfortunately payment was failed and order id not given in Snapdeal log in I'd and after some days of payment failed. I am called to the Snapdeal care for help on that issue, but they can not solved my problem, I am trying to asked Snapdeal care for help at least 6 times call but they don't solved that issue, so please give me my money back in my a/c. So please help me as soon as possible.

I have been booked a videocon 16 inch led tv with the order no [protected] on 22nd nov 2015 and received product on 1st dec 2015.The tv is not working properly and picture is not displaying. so plese replace the tv with a new one or refund my amount as soon as possible. my name is k.vinodh and my contact no is [protected].thank you

This is in respect with the order number #[protected] (5 Seater Sofa Set (3+1+1) in Black) which was delivered on the 28/11/2015. We found that the leg of one of the single seater sofa has been completely broken on delivery and considerable damage on the three seater sofa. I paid a hefty amount to get the sofa carried to the third floor and would not like to return the product and incur carriage charges again. I raised a complaint and snapdeal.com agreed to refund me Rs 2000 as repair amount to be done locally by me. Now that I have done repairs from my pocket, the said refund is yet to realize in my bank account. On questioning they say refund is initiated and has been completed on the 6th December, 2015. Now I get a mail that return request is raised (whereas I didn't raise anything). After incurring carriage and repair expenses, I am at a loss now. Please assist.

I have purchased a mattress in August on which i was assured 10% cash back if I make payment through ICICI Bank . I did accordingly. In sept. When I asked for cash back, they told me by October end you will be getting the same.. In Nov when I did not receive any, I further contacted them and this time they said by Nov.end. Finally in Dec when again I contacted them on not receiving cash back they said we have escalated your complaintband gave me "14820598" as complaint reference number and assured that within 48hours my issue will be resolved. They followed up themselves and updated me twice that this will be resolved by EOD. But till date neither did I receive any cash back nor any revert. It feels like snapdeal fooled me around . highly disappointed.

Hi, This is with reference to your email, we have already raised more than 100requests from nov5th till date stating clearly that we have closed our HDFC bank account( purchased thro hdfc debit card) and so we have asked the snapdeal team to refund the amount to ICICI bank account. Please refer the below details that we have sent to snapdeal team on[protected]. The mail is below: Hi, We have placed an order for Voltas AC on 16th October. Please find the details below: Order ID: [protected]. Product : Voltas AC. Ordered on : 16th Oct. Mobile number: [protected]. Amount Paid: 23, 990 INR through debit card. We didnt receive the product till 5th Nov and as we were out of town after 6th nov we have requested for cancellation of this product. As we have closed our account through which the payment was made, we have talked to your executives for transferring the amount to different account. By your executives' advice we had placed an req for changing the account details. But till date we don't have any update about the refund. We are regularly following up with the customer care support team. But there is proper information given by any of them even store managers. Kindly help us in this regard. For any clarifications or any suggestions kindly revert back to this email id([protected]@gmail.com) or mob no- [protected]. Now I don't understand why you have sent this mail, because we have communications later on asking details about hdfc account closure statement (To confirm that the refund initiated on[protected] was not reflected in my account) the and icici bank details. We have sent all such informations on 4th dec 2015. They have asked us to wait for 48 hours for further processing. But then when we called snapdeal customer care, they said "[protected]@snapdeal.com" no more exist and they asked us to update the info in snapdeal website on "help option in refund status", which we did by 10th dec. We have waited for 48 hours and no update from their side yet. Again today we receive such email stating that amount is refunded on 23rd oct to the hdfc account which doesn't exist. Note: refer the mail below: Let us know how to proceed with this... Regards, Ganesh Note: Ticket ID:11947567. It was raised on Nov 5 when we had requested for product cancellation. On Sun, Dec 13, 2015 at 5:45 PM, [protected]@snapdeal.com wrote: Hi Selvam, Greetings from Snapdeal! This is in reference to your request for refund against Order number [protected]. We understand that you have not yet received the refund and appreciate your patience in this regard. The refund against this order was processed on (23/11/2015). Below is the refund reference number for the same. Refund Reference Number: 2990982694421251155672960352152890 Card Number : - 421424XXXXXX3815 Please share this refund reference number with your bank to know the exact status of the refund. We look forward to seeing you again soon! In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal

Hi, this is manoj dhapse, i have purchased one infocus mobile from snapdeal web side on line shopping but i get faulty item & i have raised complent for return policy, last 5 days i am not get responsed from them, my request no. 15510946 against order number [protected]

Dear sir, I am a resident of Bhopal (M.P.). I bought a mobile phone of the brand zen, Model: ultraphone 111 via, Snapdeal on 08/09/15 As mike mistake in mobile I request for snapdeal for refund snapdeal pickup my phone but don't give my refund my no.[protected] [protected]@gmail.com

Sir, I had booked a dining tabel + chairs at your site on 31.10.15. the same was delivered deffective & hence returned back to u. I fail to understand why I have not recived the replacement for the same till date -- despite of my regular followup at your site / booking a complaint also at your site & at your helpdesk. what is my fault . I request u to ensure that : 1. to get it delivered in max. 2-3 days. 2. I should be compensated for the delays as it is almost 3 months now since booked. 4. I should be paid intrest on the amts. already paid to u in advance. 5. the seller behaving in such a irresponsibel manner should be black listed for. I had never expected such a thing at least from SNAP Deal. I do not think any pre delivery checks had ever been undertaken at your end before delivering to custumers. if the same had been done at your end -- hope u are taking action against the QC responsibel at your end. Pl. ensure early delivery & also share the actions taken in this case at your end. My redg. Mobile no. is +91 [protected]. Order ID: [protected] (2 Items)DETAILS Placed on 31 Oct, 2015 Item 1 Ethnic Handicrafts Sheesham Wood 4 Seater Dining Set in Maho... CANCEL Status: Readying for DispatchEst. Delivery: 28 Dec, 2015 - 01 Jan, 2016 PLACED DISPATCHED DELIVERED View Tracking History Item 2 Ethnic Handicrafts Sheesham Wood 4 Seater Dining Set in Maho... Status: Replacement order successfully placedDelivered On: 15 Nov, 2015 PLACED DISPATCHED DELIVERED REVERSED REPLACED View Tracking History This order has been closed due to replacement request. You can check the new order in 'My Orders'.

This is in reference 14052484 against Order number [protected] My name is satyashil and my contact no.is [protected] ​ Snapdeal.com called me and informed that they are going to close my complaint without resolving. They are only talking about warranty ​issues, they are not discussing about return of the product. Even they have not registered any complaint regarding return which I am telling them I have to return this product from the first day. And they are very rude in talking. Its mental harassment for me, because I spend so much money for this defective product. and Now, I will not accept any replacement from snapdeal.com I want refund only. Snapdeal.com has done fraud with me and disturb my life mentally and economically. Please suggest me in this regard. I am spending so much time in this case. Now again they are suggesting me to go to Lenovo service center. They are not arranging any kind of service. I have already visited service center last week but they did not entertain me. I spend my whole on that and daily spending so much of time in writing complaints but these fraud snapdeal.com is not taking any strong action. Please suggest me or guide me in this regard. because product is clearly defective I told them send your technician to examine from first day of delievery. Now I will not visit to any service center and because I already visited once & they have not entertained me because of warranty issues which snapdeal.com did not registered in time and did not inform me about this. Thanx Satyashil [protected]