Snapdeal.com Complaints & Reviews

Hi, There is difference in MRP shown on websites Snapdeal.com which is 60000Rs. and on actual product it is 57290 Rs. Actually snapdeal.com is not giving off at all. They are showing more than MRP price on websites and giving few % off on that to attract customer. I am a victim of this. I have attached image of proof with this complaint. When I asked Snapdeal.com regarding this they said MRP varies daily. How ? How ? Branded product MRP vary daily? Please take this issue as serious issue!!

​ This is in reference to your request no. 14052484 against Order number [protected] on snapdeal.com. Dear all, I am sorry, I am troubling you people very much, but I do not know what to do ? please suggest me in this. Here is reply and solution from snapdeal.com and reply from Lenovo. Snapdeal.com forcing me to call Lenovo customer care, but Lenovo customer has been replied, they are not going to issue DOA letter because its more than 7 days. Snapdeal.com is trying to avoid my problems. I would like to mention here, I have purchased this laptop from Snapdeal.com not from Lenovo. So snapdeal.com must solve this issue. I am already frustrated and these snapdeal.com is not helping me out. They are trying run from this issue. They are clearly saying we can not take laptop back. I told them I am spending so much of time in writing complaints and its mental harassment for me but they are very rude and least bother. I request you to take this issue seriously. Below is reply from Lenovo in which they are saying they are not going to issue DOA letter because its more than 7 days. Response By E-mail (Rashi S) (19/12/2015 01.29 PM) Dear Satyashil, Greetings from Lenovo! As per your mail we understand that you are looking for refund/system replacement. We apologize for the inconvenience caused. We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date. The reference number for this interaction[protected]. We appreciate your support and patience. Thank you Regards, Rashi S Lenovo Consumer Technical Support Below is suggestion from snapdeal.com where they are suggesting me to contact Lenovo customer care and get DOA letter. [protected] Forwarded message[protected] From: [protected]@snapdeal.com Date: Sat, Dec 19, 2015 at 1:36 PM Subject: Lenovo Z[protected] Notebook (4th Gen Intel Core i5- 8GB RAM- 1TB HDD- 39.62cm (15.6)- Windows 8.1- 4GB Graphics) (Silver) To: "[protected]@gmail.com" Hi Satyashil, Greetings from Snapdeal! This is in reference to your request no. 14052484 against Order number [protected]. As per our telephonic conversation, we would like to inform you that warranty for the product is updated in brand systems from invoice date. We request you to contact Lenovo Technical support center in[protected] or[protected] to assist you for your laptop/desktop hardware related issues. We request you to kindly share DOA letter with us in case of hardware issue. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal -- With Warm Regards -- Mr. S.D.Nagrale Asst.Prof(E&TC) [protected] [protected]

Hi was purchased a shirt for my child but it was wrong sized so I was requested for replacemenet.but I didn't get any replacement or refund for this.it has been completed 2 month for this but still waiting for it.I have made so many calls but didn't get satisfactory reply from company. My order no is-[protected]

This is UDIT PANDEY, I ordered Asus zenfone 2 laser ze500kl . Wrong product they delivered. I ask them for my refund. They say that I should wait. This issue is been over a month. They are all fake companies. Standing up on money of simple people. They are telling to cooperate. Order number- [protected] Email id - Udit.[protected]@gmail.com Mob no. - [protected] Snapdeal, provide my refund

Dear team, This is in regards to the order which i have mistakenly accepted. I have paid in cash of 870rs for order number [protected] on 16th December. I was expecting my order for room heater. Due to address mismatch courier team delivered that product to my address and i accepted that thinking that its my order. I am chasing from 16th December to get this sorted. I have called multiple times to resolve this, nothing positive happened so far. I have full faith in snapdeal, request you to kindly resolve this on priorty basis. Regards, Sumita Sinha [protected] [protected]@gmail.com

I have purchased puma t shirts from snapdeal on 14th oct after getting product i request them to replace with another size. they took my product but i didnt received another product. i have raised complaint to snapdeal but their respose is not positive. Order ID: [protected] request you to look in to this since i am continuously trying to contact snapdeal but they are not responding well

Order no [protected], product everready Led bulb 12 w . Both bulb are not working .Led bulb have long life but these bulb failed with in a month. Kindly replace these bulbs. Neeraj Aggarwal H184 gamma 2, greater noida [protected]@yahoo.co.in [protected]

Ticket Id/Reference number: 15613248
Order ID: [protected]

Dear Snapdeal Team

May I ask What is your "Easy Returns - No Questions Asked Policy -
Snapdeal.com" says?

My order is covered under "7 Days - Easy Return Policy"
I received a faulty product as it's sim tray is not poping out.

I'm continuously in touch via Mail and Call with Snapdeal customer care.
This is your bull policy that you people suggests the customer
to visit service center for repairing a brand new product in place of
refund/replacement?
And now making a lots of non sense excuses like technician visit, system error, blah blah...

You think customer is Dumb? I had invest Rs 10999 for purchasing a crap? Really Snapdeal is the real CROOK.

Now tell me what is the issue with you people, Shall I have to tell you about your Return/Replacement policy and about your Duty?
I wants my Money Back, I'm not Requesting, I'm Ordering you to Initiate Refund.
I know my Rights well. So, don't try to Manipulate me.

Thanx & Regards
Sunder Singh

Sir,
MY Order ID: [protected] was cancelled by snapdeal without reason. Amount of Rs. 499 also not refunded. Snapdeal order website shows amount refunded but actually not refunded.
2. It is second time snapdeal cancelled my orderwithout reason. seller name :- Serving Nation-Hyd-Mandal-Voi Is Doing Mischief With Us.

Kindly Look Into Matter. Refund My Money And Blacklist Above Seller.

Regards,
Vipul Arote
[protected]

Hi my name is bubli singh. I cancelled 3 orders of snapdeal on 11/12/15 and on 12/12/15 it was picked up by their courior the order numbers are as follows item 1. Order no [protected] n k faishion green faux georgette unstiched dress marerial. Cost rs 630 item 2. Order no [protected] free spirit combo gray melange sweat shirt & blue polo t shirt (size :xl-44) cost rs 799 item 3. Order no [protected] free spirit combo gray melange sweat shirt & blue polo t shirt (size :xxl-46) cost rs 799 snapdeal credited rs 1429 which seems they refunded for item no 1 and 2.On 12/12/15 on the same date i tried contacting them for 2- 3 times to refund for the 3rd item rs 799 they said they were confused because i orded 2 itemes for the same product. From 12/12/15 i am constantly in touch with them calling them thrice a day but the customer service associates are trying to get rid of the call an giving false promises every day. I had word with gagandeep, shama, siddhesh, hemant, sunil, zafar, priscilla and so on every body promised to resove my issue but no one did till date 19/12/15. I am damn frustrated with these people there is no way they can resolve my issue

My no. is [protected] n email id is [protected]@hotmail.com I want to deactivate the sms ans emails send by snap deal. Please help me out. Thanks

Snapdeal.com - Lenovo laptop z50-70 order id: [protected]


Hi,


​ Snapdeal.com is not giving any kind of solutions they are telling you call to the Lenovo service centre. Regarding your issue. I told them I have purchased from snapdeal.com not directly from Lenovo. Snapdeal.com must find solutions at their end.


But they are not helping in this at all.


They are telling customer can only speak to them and all these they are not giving me in writen.


I got email from Lenovo as below​

​Response By E-mail (Rashi S) (19/12/2015 01.29 PM)
Dear Satyashil,

Greetings from Lenovo!

As per your mail we understand that you are looking for refund/system replacement.

We apologize for the inconvenience caused.

We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date.

The reference number for this interaction[protected].

We appreciate your support and patience.

Thank you
Regards,
Rashi S
Lenovo Consumer Technical Support


Now I do not know what to do ?


Snapdeal.com and Lenovo bot are not taking this issue seriously.

I have ordered on 14-oct-2015 and already paid for Amways nutrilite cal mag Tablets, but still i haven't got my order since more than 2 months, worst service from snap deal, my order id: [protected], my contact no. [protected].

Dear Sir, I have purchases a mobile form snapdeal in August. as per confirm by company cash back will be credit in my account before November 10. but still cash not received. My mobile no. is [protected].

I have ordered mobile thru snapdeal vide order no. [protected] on 12/10/15, it was delivered on 16/12/15. It was in damaged condition hence i put request to return. On 18th person from fedex, who only delivered the product came for return pick up. I give the product to him and provided me courier receipt which is attached herewith. Now snapdeal want me to talk to fedex as they have not received the product and after inquiring with fedex, they are telling that the said shipment was refused by snapdeal, gurgaon and it is not available with them now. Both are playing me as football. My refund was pending due to that. I am unable to understand what sort of action to be taken against both (snapdeal and or fedex) of them so that i can get my refund.

I have received a different Sofa set from snapdeal from which i have placed an order. The size difference is also mentioned by me as per the attached images. The Snapdeal customer support team daily gives me a call and update the same dialogue of escalating the issue to their concerned department. Now the snap deal team has come with a resolution of 1000rs compensation against the hassle caused or if i have not agreed, they will recall the item and refund the money. Now the fault is totally from their side as i have received the product in a lesser size from the actual description given on Snapdeal website. I demanded one separate piece of sofa also to be delivered, so that i can match it with the exact size. If not i will have to make the sofa set from any nearby local sofa makers. It will cost around 8 to 9500 for a single piece of sofa. I need to get the amount from SNAPDEAL, if not they have send the sofa to my address. I will be going ahead with he legal proceedings for sure.

Hume ek dress liya tha .dress hume pasand nahi aya .dress return kiya. But pise nahi aye plz..return our Mony. Order name- fashion store red faux George.. Order no-[protected].

Again wrong configured Laptop deliver to me. First i ordered(Order ID: [protected]) then the configuration of GRAPHIC CARD not meet with the actual configuration which is advertise(2gb ATI) . But now second time(Order ID: [protected]) when it comes after replacement again the SAME SITUATION happened.Again Same configuration Laptop Delivered to me. And now its second time after replacement. And plz studied about my case & and case closed taking Damn 2 month. Now Its last for my patience. SEND MY CASE TO MR. MANISH WHOM I TALKED LAST FOR MY CASE STUDY. OR ANY SENIOR EXECUTIVE WILL ASSIST IT. AND REFUND MY MONEY IMMEDIATELY .VERYYYYY HECTIC THIS TIME. NEVER EVER RECOMMEND SNAPDEAL FOR SHOPPING...NEVERRRR EVERRRR... LIKE OR SHARE POST IF SAMETHING HAPPENED WITH U.

Hello sir, im payal asodariya, i have orderd one dress and because of material was not good and also dress was not same as shown in picture i have returned that dress that day only on date 2/12/2015 dress was taken by snapdeal on 3/12/2015 and i havent get money back yet in my account.so i wants back my money rs.638 as early as possible.and order id was:UNISDDSC1423532.

Respected I orderd intex combo air chair, hit me n pool worth rs 788 order no. [protected] on 6/12/15. It was supposed to be deliver on 12 dec... But when on 12dec i contact courier service they said dat they havent get any courier from snapdeal... And on courier site also it was shown dat physically pending.. Now i request you to cancel my order and refund my amount... For Which your coustomer executive is saying that we will not refund you till we get our product.. Sir why should i suffer for the product which i havent get yet or you are forcing us to feel that we made a big mistake while shoping with you. Sir please refund our amount... We dont want anything else from you.. Waiting for your reply Fatema abbasali