Snapdeal.com Complaints & Reviews

Hi I am CH.S.N.REDDY. I was purchased an Infocus M350 4G 16GB mobile in snapdeal on[protected]order id: [protected]) . I got default mobile from snapdeal on[protected]. Than i request snapdeal to returned it and arrange Refund for that rs:7049/- later on[protected] snapdeal team initiated the Refund but due to wrong account number submitted by me i didn't get the Refund. For that when i contacted snapdeal team to provide me the UTR NUMBER to confirm whether it was credited to that wrong account number or not on[protected] they send me the Refund reference number :[protected] &[protected] also i got the same but later i asked for UTR number again they give again on[protected] they gave another number i. e. P[protected]. But later i found that the account number given by me doesnt exsist with our branch as in case of NEFT if the IFSC CODE & ACCOUNT NUMBER doesnt match it will be returned to senders account. So as per this rule the Refund amount was returned to snapdeal account. So they have to initiate the Refund again to correct account but whenever i contacted them they told me they have to get confirmation from their finance team. But they take 45days to get confirmation from finance team that was on[protected]. In meanwhile they request me to Submit correct account details on from[protected] onwards till[protected] and i submitted that account details on[protected] i got mail from snapdeal by confirming that they will initiated the Refund within 24hrs and will be credited in your account within 4 business days. But they didn't give the UTR number also for that later by asking me again and again they give same Refund reference number which was given by them earlier. On[protected] one of their senior manager told that i have to wait for 7 business days to get the resolution. From that day onwards they initiated Refund on[protected],[protected], again on[protected].but in this meanwhile they didn't give the UTR number also. If i asked for UTR number they told me they didn't get it from finance team. But again and again they send the same Refund reference number :"P[protected]". More than 4 times i. e. On 12th october, 18th october, 9th september, 19th september, and even on 9th December also i got Same Refund reference number from them here if they really send NEFT every time eventhough it may returned also they deffnetly get different UTR number for every transaction. But one of their manager told on 3rd December whenever they send NEFT again and again it was returned. In every time snapdeal team is asking to wait for 48hrs, 4 business days, 7business days like that but from last 73days onwards they are postponing the time. Anway i spent more than 15% of Refund amount to followup the snapdeal team but they telling my case was put as highly prioritised case. Even to slove the highly prioritised case they take huge time nearly 90days. Than in case of normal cases can we expect the time taken by snapdeal. By considering all these Please help me to get that amount and charges bear by me.

Sir, I ordered the product zebronics Fly wireless mouse [protected] and paid the amount Rs 335/- via SBI Net Banking. But the company cancelled it on: Mon, 7 Dec, 2015. But they have not yet refunded the amount. Many a letters sent them but no refund they remitted so far

Hi, This is with reference to your email, we have already raised more than 100requests from nov5th till date stating clearly that we have closed our HDFC bank account( purchased thro hdfc debit card) and so we have asked the snapdeal team to refund the amount to ICICI bank account. Please refer the below details that we have sent to snapdeal team on[protected]. The mail is below: Hi, We have placed an order for Voltas AC on 16th October. Please find the details below: Order ID: [protected]. Product : Voltas AC. Ordered on : 16th Oct. Mobile number: [protected]. Amount Paid: 23, 990 INR through debit card. We didnt receive the product till 5th Nov and as we were out of town after 6th nov we have requested for cancellation of this product. As we have closed our account through which the payment was made, we have talked to your executives for transferring the amount to different account. By your executives' advice we had placed an req for changing the account details. But till date we don't have any update about the refund. We are regularly following up with the customer care support team. But there is proper information given by any of them even store managers. Kindly help us in this regard. For any clarifications or any suggestions kindly revert back to this email id([protected]@gmail.com) or mob no- [protected]. Now I don't understand why you have sent this mail, because we have communications later on asking details about hdfc account closure statement (To confirm that the refund initiated on[protected] was not reflected in my account) the and icici bank details. We have sent all such informations on 4th dec 2015. They have asked us to wait for 48 hours for further processing. But then when we called snapdeal customer care, they said "[protected]@snapdeal.com" no more exist and they asked us to update the info in snapdeal website on "help option in refund status", which we did by 10th dec. We have waited for 48 hours and no update from their side yet. Again today we receive such email stating that amount is refunded on 23rd oct to the hdfc account which doesn't exist. Note: refer the mail below: Let us know how to proceed with this... Regards, Ganesh Note: Ticket ID:11947567. It was raised on Nov 5 when we had requested for product cancellation. On Sun, Dec 13, 2015 at 5:45 PM, [protected]@snapdeal.com wrote: Hi Selvam, Greetings from Snapdeal! This is in reference to your request for refund against Order number [protected]. We understand that you have not yet received the refund and appreciate your patience in this regard. The refund against this order was processed on (23/11/2015). Below is the refund reference number for the same. Refund Reference Number: 2990982694421251155672960352152890 Card Number : - 421424XXXXXX3815 Please share this refund reference number with your bank to know the exact status of the refund. We look forward to seeing you again soon! In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Team Snapdeal

I purchage to on line snapdeal to redmi 2 cell phone deliver to me 6/ 12/2015... i seen the phone and use to camra ouality but bad performance to mobile camera... not clear photo . i not satisfied to products and i reaturn to this item...to snapdeal but snapdeal to clear to reaturn this phone...i returen to cell with in 7 days in deliverd... my... mailid is... [protected]@reidffmail.com...and contact number are [protected]...

I want to return my meizu m2 order no.[protected] becoz I m satisfied from this phone. It has one problem one time only 2sim or 1sim n 1memory card .so plz return my mobile handset. My mobile number -[protected]

I had returned this item but refund not initieted yet do needfull...

I have returned Product on 14 Nov 2015 And it has been delivered to your warehouse in Bangalore On 16 Nov But till date there is no Replacement I have provided all information and POD documents regarding replacement but till date there is no response for the same please provide my Replacement As possible as earliest have already waiting from long time i[censored]nable to reach register number then Please call me on Alternative Number Order Number: [protected] Complaint number[protected]

Order no. [protected] Date of order: 12 oct 2015 Dear sir, I had ordered on 12 Oct 2015 a Nikon D3200 with 18-55mm Lens for a Rs. 21, 660 to Snapdeal online shopping website, on the next day of the order I cancelled the order as the same product got by Rs. 2000 less from amazon. The snapdeal team confirmed the order cancellation and receipt the product as I had rejected to received it from courier service. They got their product returned on 19 Oct 2015. I am trying from last two months for refunding but Snapdeal not refunding it to me. Whenever me call to customer care of Snapdeal they assured to refund in next 48 hours, this is happening from last two months. They are cheating with the customers. They always says that, our refund team is working on it, your money is safe with Snapdeal, but its totally fake.

I have purchased intex mobile from snapdeal and the due date of giving cashback on that mobile on online sbi payment was 30 november, , and its 12 of december and still i have not received my cashback amount.. INTEX CLOUD POWER PLUS 16GB (COLOR: WHITE CHAMPAGNE) ORDER NO.: [protected] SUBORDER NO.: [protected]

I brought a mobile phone from snapdeal at 1oct when i brought mobile than there is an offer to returning rupees on my sbi account but there is no returning of ruppe my account

I orderd my shoes for me which was waiting since 2 months since they was not avilable online. After so long waiting when i ordered the shoes then the courier come at my home but i was not there... he left without delivering. I do called the person which bought my shoes and get the response that he will come back next day. But i wont get the shoes even after 2 days. And when i called him back on the same nos. Then he cut they call saying that it is wrong number... and when i chek my status at the website then they was showing that my order is cancelled... Now how fare is this even he should come atleast once befors sending product back ...how improfessional??...

Dear concern, kindly look into thids matter i purchesed a product(Iball Booster BTH 5.1 Speaker System with Bluetooth) few month ago but the product is damge and the sevice center said that we are not repair online products and on the snapdeal website they clearly mention that the product has one year warrenty .i complaint with snapdeal last week but they dont give any response so kindly look in this matter as soon as possible. Regard Pramod Kumar mo.[protected] Thank you Regard Pramod Kumar mo.[protected]

This is in reference 14052484 against Order number [protected] ​ Dear Snapdeal As per our telephonic conversation and suggest by you to take a laptop to Lenovo service centre and take a DOA letter but when I came to service centre the Service centre executive told me that the product is not registered with the Lenovo Site so we can not give a DOA or any kind of letter as product is showing out of warranty. And also service person told me that after 7 days of purchase the laptop is entitled for only part replacement. But I am raising this issue from day 1 of product delivery to my home. Now I am getting really frustrated . Provide me a proper solution. or else I will take this matter to social media and NEWS channels​

I received a defective laptop from Snapdeal, and since they assured 7 day replacement guarantee, I tried to put a request for replacement on their website. But I repeatedly got the notification that the request could not be processed at the moment. Also, when I tried to email from the website, again I got repeated notification that complaint ticket could not be generated. It seems Snapdeal has deliberately disabled these contact options to make it difficult for consumer to request replacement. I had to call Snapdeal, at my expense - the contact number is not toll free - to seek solution to the problem. From the phone conversation it turns out that the process of replacement turns out to be far more complicated than the impression given. So it is clear that Snapdeal is deliberately misleading the public about the assurance and convenience of the 7 day replacement guarantee.

I am Ruchi Kandpal and I had placed an order for a cross executive chair - with chrome base on Snapdeal (registered mobile number being [protected]) to which I made an online payment of Rs 3530. THe estimated delivery was 24th October - 28th October but they cancelled the delivery without informing us. I am still struggling to get my refund and there is no clear communication from Snapdeal on the same. Details mentioned below; Order ID: [protected] Complaint number: 12150022

I have order for 2 door wardrobe and get another free. Before placing the order I confirmed with Snapdeal that whether the product will be delivered as per Image or as per Technical Specification because both the dimensions are different. They confirm me that it will be as per technical specification I received order after 1 month which was per image (wrong dimension). I again called up for the replacement and they again confirmed me that It will be as per technical specification. I again received the product after 1 month with wrong dimension. I am really frustrated with this. From past 10 days 75 kg product is lying at my home, packed and I am now they are stating that it was their error. What I want now, either I should receive the same product with dimension as per technical specification or refund me double the amount what I have paid.

The sand disks 32 gb pen drive was ordered by me on 28 th nov. and was supposed to be delivered on 5 dec. but i did not get product till 12 of dec. i have waited for all most for a week even than i did not get my product. its really shameful after all the courier had come near by city and did not deliver . it only shoes how careless you are about someones product.and when we contact the courier the only answer is we dont know... i have never seen the courier like go javas who only give excuses to avoid the situation. thats all i want to say and its really disgusting . it heards when we are eagerly waiting for it.

They have sent faulty product & not returning now.I told them i can provide proof. I also challenged them that u can come & check.It is making very irritating sound.But they denied. thus it is clear that snapdeal is fraud company which loots hard earned money of people.i t was big purchase & i feel as looted hard earned money.

Snapdeal contains one of the most worst payment transactions mechanism built in. During my purchase my transaction is failed and from failure page I opted for another payment gateway. Amount is deducted from both account(Debit/Credit) any they don't have any records even for the first payment. Is this the way payments are handled without even keeping a track failed payments and refunds. highly un-recommended! ECommerce portal

The company did not refund to my order while they cancelled it. They promised me that they would refund to me within 3-4 working days since a long days back. But they failed to keep their promise. My order no. [protected]. They promised me to deliver the product (wireless mouse blue) on[protected]. The amount is Rs 335/-