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3.6
Updated: Nov 24, 2025
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A
Atharva Awasthi for everything
from Mumbai, Maharashtra
Nov 14, 2019
Resolved
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Resolved

Address: Delhi, Lucknow, Uttar Pradesh

I want to tell you that i have ordered this item from snapdeal before a month ago and i have returned it because i don't like it but i have not received my refund and the status is showing that refund is successfully initiated and from that time they are asking me for my bank account details i have give it three times again but they still not refunded my money sir please resolve my problem
+2 photos
Dec 17, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2019
Snapdeal.com Customer Care's response Hi Atharva,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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    S
    shop me
    from Mumbai, Maharashtra
    Nov 14, 2019
    Resolved
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    Resolved

    Address: Anna nagar Pn road tirupur-641602, Tirupur, Tamil Nadu, 641602

    Hi. I have recently ordered bluetooth earphone from snapdeal online shopping on 3.11.2019 and actual delivery date is 11.11.2019. Its ordered i'd is [protected] and courier tracking id (Bluedart) is [protected]. But still now its not delivered to me. When i trying to track my id in bluedart, it shows status that fake address provided by customer. But i have given valid address in snapdeal website. So please solve this issue by deliver the product to my address.
    Dec 22, 2019
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Nov 15, 2019
    Updated by shop me     Sir I'm orderd in Snapdeal online shopping. My order arrived in my city in 11/11/2019 but not delivered gone 6days ago.. I'm tried to call delivery person not attend the phone call. He has attend my call yesterday but he speak bad words to me.. Bludart courier is fraud courier service. Please resolve the problem ⚠️.
    Verified Support
    Nov 15, 2019
    Snapdeal.com Customer Care's response     Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

    Regards,
    Team Snapdeal
    Verified Support
    Nov 15, 2019
    Snapdeal.com Customer Care's response     Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

    Regards,
    Team Snapdeal
    Verified Support
    Nov 15, 2019
    Snapdeal.com Customer Care's response     Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

    Regards,
    Team Snapdeal
    Nov 15, 2019
    Updated by shop me     I'm tried to call delivery person he not answer my call bad.. 15days ago
    Verified Support
    Nov 15, 2019
    Snapdeal.com Customer Care's response     Dear Customer,

    We value the importance of your concern. We’re working on the issue & shall update you on this.

    Thanks!
    Team Snapdeal
    Verified Support
    Nov 20, 2019
    Snapdeal.com Customer Care's response     Dear Customer,

    We understand that our team has connected with you and updated you regarding your issue. As you want to cancel your order, kindly refuse to accept delivery. The order will be cancelled automatically. Also we are closing this case. Please reconnect with us if you need any further assistance.

    Regards,
    Team Snapdeal
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      P
      Prabal Rajdeep
      from Guwahati, Assam
      Nov 14, 2019
      Resolved
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      Resolved

      Address: PANIGAON G.B ROAD ,, New Delhi, Delhi, 110011

      Dear sir, as you all know snapdeal is not a trustworthy company, but after a long gap i made the mistake of buying from snapdeal. I purchased office 365 two times. Wrongfully i buyed same kind of two product, for which i immediately cancelled one. But they didn't refunded me the amount. Snapdeal is doing clear fraud with customers. For more information i am attaching the screenshot of the same.
      +1 photos
      Dec 27, 2019
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Nov 15, 2019
      Snapdeal.com Customer Care's response       Hi Prabal
      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

      Thanks!
      Team Snapdeal
      Verified Support
      Nov 15, 2019
      Snapdeal.com Customer Care's response       Hi Prabal
      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

      Thanks!
      Team Snapdeal
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        S
        sonali dhone
        from Delhi, Delhi
        Nov 14, 2019
        Resolved
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        Resolved

        Address: Kolkata, 413512
        Website: Snapdeal.com

        Snapdeal company se call kar k lucky draw winners bata kr humse paise liye gaye hai.. Hamne jo order kiya tha uski puri details bhi unhe malum thi kis din order kiya kya order kiya ye jankari bhi unhone hame di matlab apke company se hi fraud chal raha hai.. Humse total 25000rs liye gaye hai.. Mere pass do call aye the sare snapdeal k ek hi din.. Plz check karke hamare paise wapas send kijiye..
        Dec 18, 2019
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Nov 14, 2019
        Snapdeal.com Customer Care's response         Dear Customer,

        Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

        Regards,
        Team Snapdeal
        View replies
        Snapdeal have leaked my personal details like my name and my address. .Now I'm getting fraud calls.
        In last 3 days I have got like 10 calls from Unknown Numbers claiming they are from snapdeal and i have been picked as lucky winner or stuff.
        Reply
        Snapdeal.com Customer Care's response, Nov 14, 2019
        Verified Support
        Dear Customer,

        Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

        Regards,
        Team Snapdeal
        I have order 2 pendrive on Snapdeal but there send me only one and now they are not refund me my order was been pickup but online showing that the return request has been closed
        Reply
        Snapdeal.com Customer Care's response, Nov 14, 2019
        Verified Support
        Dear Shraddhay,

        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

        Thanks!
        Team Snapdeal
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          M
          Mukesh(123)
          from Patna, Bihar
          Nov 13, 2019
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          i am complaining against fraud call received from snapdeal for prize of 1280000/- and i paid 77600/- for the same. as convey over phone

          Address: Sector 17, Phase-II, Ridhi-Sidhi, Apartment. New Delhi-110075

          We have received call from following cell numbers:
          [protected]
          [protected]
          We have paid for registration fee 6500/-
          Again we have paid 25600/-
          Again we have paid 17900/-
          Again paid 20500/-
          Again paid 6500/-
          Amount paid in a/c no. [protected] (Axis bank) (6500/-)

          Amount paid in a/c no. [protected] (Axis bank) (25600/-)

          Amount paid in a/c no. [protected]...
          Helpful
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          R
          Rakeshji Pratapji Thakor
          from Mumbai, Maharashtra
          Nov 13, 2019
          Resolved
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          Resolved

          Address: At.po.ajuhirola.banthivada, Sabarkantha, Gujarat, 383350

          Mere pasa do bar pesa unloko khatema dalanekhatha mere papa diya to mare maru pemenant pashu aveteci magace garib manaso lutavabu kam karavama avece lacky wenar name moto bhasatachar acharavama avece snapdeal campani he'd barch thi coll onilai saed upa mo. Nabar. [protected] thi colll karava avice to aloko khata. Nabar ma be
          Your a/cxxxxxxxx2014 transfer with credit inr 12, 60, 000.00 11:18:01 pm[protected]. Has been transfer with (Gst) tax charge, 1.5 % rs: 25200, your problem has be hold amount. Gst. Barava mate 7600.9450. Bevar khata rupiya nakhava hata. To baki rage
          +1 photos
          Dec 2, 2019
          Complaint marked as Resolved 
          Sar esa kayhe
          Snapdeal.com customer support has been notified about the posted complaint.
          Nov 13, 2019
          Updated by Rakeshji Pratapji Thakor           Jaladi Mari Farid nirakar apavo be sar

          Verified Support
          Nov 14, 2019
          Snapdeal.com Customer Care's response           Dear Customer,

          Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

          Regards,
          Team Snapdeal
          Dec 04, 2019
          Updated by Rakeshji Pratapji Thakor           Sar abhi batajarake apko jadi gadi milajaegi apa payment kardo

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            R
            r.4296singh
            from Delhi, Delhi
            Nov 13, 2019
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110071

            It's been 20 days i have ordered my fashion kurta and i don't get my order yet due to wrong address i have written but talk to customer care and update my address but still i didn't get any update about my order. They are not trying to contacting me and this is really disgusting. Bad service ever. I have done payment also but they are not responding. It would be my last shopping with snapdeal, i get really disappointed by snapdeal service. I didn't cancel my order because i am hoping to get my order soon.
            +1 photos
            Dec 17, 2019
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Nov 14, 2019
            Snapdeal.com Customer Care's response             Dear Customer,

            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

            Thanks!
            Team Snapdeal
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              A
              Atharva Awasthi for everything
              from Mumbai, Maharashtra
              Nov 12, 2019
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              Address: Lucknow, Uttar Pradesh

              I have ordered puma lower from this site and i didn't like it so i have returned it before a month ago but i haven't got my refund of this order... All the time when i used to message your app they always say that we have initiated your refund... Please initiate my request and give me my refund back and now if you don't give my refund then i will complaint to your app in police station and soon your app will be stopped please i am requesting you to help me
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Nov 13, 2019
              Snapdeal.com Customer Care's response               Dear Customer,

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
              Nov 14, 2019
              Updated by Atharva Awasthi for everything               Please snapdeal call me Iwant to talk you
              View replies
              I have order 2 pendrive on Snapdeal but there send me only one and now they are not refund me my order was been pickup but online showing that the return request has been closed
              Reply
              Snapdeal.com Customer Care's response, Nov 14, 2019
              Verified Support
              Dear Shraddhay,

              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

              Thanks!
              Team Snapdeal
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                M
                mrashishg
                from Delhi, Delhi
                Nov 12, 2019
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110001

                I ordered a product from snapdeal after which i started getting fake calls regarding winning tata safaari from two nos. [protected] and [protected].
                After i asked them few questions about how and why, believe they couldnt understand and started abusing me.
                I also informed snapdeal customer care and their ceo about it by sending them an email... I dont know what the heck is going on!!!
                Our personal info is not safe at all...
                +1 photos
                Dec 22, 2019
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Nov 13, 2019
                Snapdeal.com Customer Care's response                 Dear Customer,

                Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                Regards,
                Team Snapdeal
                View replies
                I have purchased Titan Raga Watch from Snapdeal. com. The model no. is nk9710ym01 . But it was fake and not working.
                Reply
                Snapdeal.com Customer Care's response, Nov 14, 2019
                Verified Support
                Hi Devendra,

                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                Thanks!
                Team Snapdeal
                Helpful
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                  G
                  Gayathriluukx
                  from Bengaluru, Karnataka
                  Nov 12, 2019
                  Resolved
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                  Resolved

                  Snap deal company not issued my refund yet i placed the order on 9th october received the products on 16th i placed the return request for the item.. Because did not match with the description and moreover size issue. I gave return request 16th october. But the courier person came on 24th and picked up my item. I received the email confirmation from snap deal that my return item was picked up successfully on 26th october. Almost one month over. They keep on updating my return pick up for the same item lamizor cotton ethnic wear kurti partiala set it's already been sent i do not have that item. I do not know who is cheating in between with my returnd product. I neither get any compensation from courier service nor from. Snap deal. I not only lost my money and the product i lost my time, energy extra...
                  +2 photos
                  Dec 15, 2019
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 13, 2019
                  Snapdeal.com Customer Care's response                   Dear Customer,

                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                  Regards,
                  Team Snapdeal
                  View replies
                  I got a message from Snapdeal that I've won first price winner xuv500 car is that true or not plzz answer
                  Reply
                  Snapdeal.com Customer Care's response, Nov 13, 2019
                  Verified Support
                  Dear Customer,

                  Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                  Regards,
                  Team Snapdeal
                  I cancelled order before 12 days & I paid online till I am not getting refund...
                  And there is no replay from snapdeal
                  Reply
                  Snapdeal.com Customer Care's response, Nov 13, 2019
                  Verified Support
                  Dear Customer,

                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                  Thanks!
                  Team Snapdeal
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                    M
                    moreyprahant61
                    from Pune, Maharashtra
                    Nov 12, 2019
                    Resolved
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                    Resolved

                    Address: SNAPDEAL COMPANY. [email protected] this company email addres and our email addres [email protected], 443201

                    My order one itam missing and not anser my call and email thoure please contect this team and please refund my money urgently. My order bentag nhc-522&2888 hair dryer (Multicolour)
                    This order id is [protected] pickup unsucessful please refund my money urgently
                    +1 photos
                    Jan 7, 2020
                    Complaint marked as Resolved 
                    Verified Support
                    Nov 13, 2019
                    Snapdeal.com Customer Care's response                     Dear Customer,

                    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                    Thanks!
                    Team Snapdeal
                    Verified Support
                    Dec 07, 2019
                    Snapdeal.com Customer Care's response                     Dear Customer,

                    Apologies for the experience you have been through. This should not have happened. We'll get this checked right away and ensure this is sorted out on priority.

                    Thanks!
                    Team Snapdeal
                    View replies
                    Please call me on [protected]
                    Reply
                    Parul Sanghavi's reply, Nov 6, 2019
                    Refund pl call me on 9664126636
                    Snapdeal.com Customer Care's response, Nov 13, 2019
                    Verified Support
                    Dear Parul,

                    We are here to help you out. Kindly elaborate your concern so that we can assist you at the earliest.

                    Thanks,
                    Team Snapdeal
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                      S
                      Suhail Thayal
                      from Delhi, Delhi
                      Nov 11, 2019
                      Resolved
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                      Resolved

                      Address: Barikadu house, Kasaragod, Kerala, 671123

                      Today i got a message and call form snapdeal
                      Like this "Welcome To Snapdeal Online Lucky Draw Your Winner Prizes information Contact Senior Teams Member Name Sanjay Sharma Helpline Number [protected]"
                      And they told all about me my purchased products details and my address etc
                      Please reply me as soon as possible
                      Contact me. On [protected] or [protected]@gmail.com
                      Dec 15, 2019
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 13, 2019
                      Snapdeal.com Customer Care's response                       Dear Suhail,

                      Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                      Regards,
                      Team Snapdeal
                      View replies
                      I wants to Chang my address add my new address Krishna hotel kumbhalgarh Kelwada rajsmand please do it
                      Reply
                      RaviRaj Singh Kumpawat's reply, Nov 1, 2019
                      Krishna hotel kumbhalgarh Kelwada rajsmand this is my new address
                      Snapdeal.com Customer Care's response, Nov 14, 2019
                      Verified Support
                      Dear Customer,

                      Please share your contact detail so that we can help you with priority.

                      Thanks!
                      Team Snapdeal
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                        K
                        Kiran Mathew
                        from Mumbai, Maharashtra
                        Nov 11, 2019
                        Resolved
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                        Resolved

                        Website: www.snapdeal.com

                        I ordered a titan watch in snapdeal, which was offered with 79% off. Order no : [protected].
                        What i received was a fake one. The glass and dial case joining areas has slight damages visible. Straps were different from the photos displayed on the website. Straps looked very cheap. Gums and glues of the strap was left here and there. The backside case was dirty and old.. I have 2 other titan watches, by seeing this one, it's clearly visible in the naked eyes that it's a fake.
                        Dec 15, 2019
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 12, 2019
                        Snapdeal.com Customer Care's response                         Hi Kiran,

                        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                        Thanks!
                        Team Snapdeal
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                          A
                          Alka Mendhe
                          from Mumbai, Maharashtra
                          Nov 11, 2019
                          Resolved
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                          Resolved

                          Two fraud messages received.
                          Congrats! You won 1st prize tata saafari in 9th anniversary day snapdeal this is valid for today for registration contact [protected] t&c.

                          Dear customer, congratulation, you have product order from snapdeal (Pvt. Ltd) out in snapdeal (Pvt. Ltd) company, your name to open lucky contest mahindra xuv500 car cost rs. 14, 80, 000.00 you have received two option 1st option - mahindra xuv500 car 2nd option - cash 14, 80, 000.00 before registration charges pay to. Rs. 6500 only the tr paper charges pay to rs. 8500 only for more information contact me. Mobile help line no. -[protected]?-[protected]
                          Dec 13, 2019
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 12, 2019
                          Snapdeal.com Customer Care's response                           Hi Alka!

                          Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                          Thanks,
                          Team Snapdeal
                          View replies
                          I was recieved a massege On dated 12/11/2019 from mob. No. [protected] he massege me u r win tata nexon car of rs 750000 please resolved this fraud person. If this massage true or false. He tell me in this massege ki u r paid 7500 rs in this sbi account no. Pls reply me soon regarding this massege and resolve this problem.

                          congrats! you won 1st prize tata safari in 9th anniversary day snapdeal this is valid for today for registration contact 09199270032 t&c. - Comment #3583623 - Image #0
                          Reply
                          Snapdeal.com Customer Care's response, Nov 13, 2019
                          Verified Support
                          Dear Maninder,

                          Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                          Regards,
                          Team Snapdeal
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                            A
                            arunhena1
                            from Delhi, Delhi
                            Nov 9, 2019
                            Resolved
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                            Resolved

                            Address: 713212

                            I have ordered a chair have order id [protected] from my pin-code area 713212 which is shown available in snapdeal website but their courier partner bludart refused to deliver in my address showing the cause of remote area. After informing snapdeal, it is repeatedly giving computerized message to correct address. Even i cannot communicate them over phone. All time customer care number is replied by automated computer voice.
                            Dec 15, 2019
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Nov 09, 2019
                            Updated by arunhena1                             Currently, after a rigorous phone through a week, courier company said we may deliver to your address if you provide some charges but that is yet to be finalized
                            Verified Support
                            Nov 12, 2019
                            Snapdeal.com Customer Care's response                             Hi Arun,

                            As checked, your order has been delivered. Please let us know if you need any help from our side. /

                            Thanks!
                            Team Snapdeal
                            View replies
                            Dear sir, madem pls help mujay call aaya tha pls mira Rs15500 ki 12, 60.000 aapko lottery lagli ahe ahesa call aaya thaa pls help plz sir mujay Mayra Rs plz [protected] y mayra no ahe or unka no [protected], [protected] y no ahe unkay

                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #0
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #1
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #2
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #3
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #4
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #5
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #6
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #7
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #8
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #9
                            courier partner (blue dart) refused to deliver product into my address - Comment #3582516 - Image #10
                            Reply
                            Snapdeal.com Customer Care's response, Nov 12, 2019
                            Verified Support
                            Hi Rohit,

                            Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                            Thanks,
                            Team Snapdeal
                            I have ordered my hair straightener and the status is showing delivered but actually I have not received the hair straightener please accept my request and take any action on my complaint

                            courier partner (blue dart) refused to deliver product into my address - Comment #3583670 - Image #0
                            Reply
                            Tina Yadav's reply, Nov 11, 2019
                            Solve complain
                            Snapdeal.com Customer Care's response, Nov 13, 2019
                            Verified Support
                            Dear Tina,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
                            My office address:- snapdeal.com private limited, dwarika puri, sector 17, plot no-2. (New delhi) - your cupon no:10508 snapdeal customer care no:-

                            courier partner (blue dart) refused to deliver product into my address - Comment #3583700 - Image #0
                            Reply
                            Snapdeal.com Customer Care's response, Nov 13, 2019
                            Verified Support
                            Dear Customer,

                            Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                            Regards,
                            Team Snapdeal
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                              M
                              Manas.optimist
                              from Mysore, Karnataka
                              Nov 9, 2019
                              Resolved
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                              Resolved

                              Address: 560037

                              My name is manas ranjan sahoo.
                              I have purchased a product from snapdeal with order id "[protected]".
                              This product is not received at the given address but the application shows "delivered".
                              I have raised several complaints but i do not receive any response.
                              I tried to call customer care but the ivr options does not connect to any personnel to discuss.

                              To connect to some one, i have raised return request but i still did not get any contact of customer care who can investigate the issue whether it is delivered to wrong place or not delivered at all.

                              Product - sur-t 100 percent cotton red solids shirt
                              Price - rs.769
                              Date of purchase -19 oct, 2019
                              +1 photos
                              Dec 15, 2019
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 12, 2019
                              Snapdeal.com Customer Care's response                               Hi Manas,

                              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                              Thanks!
                              Team Snapdeal
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                                S
                                Sundari Ramadurai
                                from Hyderabad, Telangana
                                Nov 9, 2019
                                Resolved
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                                Resolved

                                I placed an order on snapdeal. I received a call claiming that they are from snapdeal. They informed that while i placed an order i won a lucky draw through which i won a tata safari car. I was asked to pay 6000 as registration charges. When i enquired about the genuinity of the call, i was abused and the caller used unprofessional language and they hung up. The number i received the call is [protected]. This number is identified as spam fraud by true caller. The location of the call is from bihar india.
                                Dec 13, 2019
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 09, 2019
                                Snapdeal.com Customer Care's response                                 Hi Sundari!

                                Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                Thanks,
                                Team Snapdeal
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                                  S
                                  Sindhu Sujith
                                  from Bengaluru, Karnataka
                                  Nov 8, 2019
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                                  Address: Shadowfax, 560087

                                  Hi, I ordered a Titan watch one month and is still not delivered to me. I see status as 'Customer Refusal'. The Courier guys didn't even try attempting the delivery. And now I see that the product is returned back to the seller. I see fraud at both Snapdeal and their Courier.
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                                    Shireen hussain2286
                                    from Mumbai, Maharashtra
                                    Nov 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: 1/10491 upper floor Mohan park street no 1, New Delhi, Delhi, 1100032

                                    Name:shireen hussain
                                    Order no: b[protected]
                                    Invoice no:sbf33d/19/865
                                    I ordered 5 in one beauty massager on 3 nov on 8 november i got delivered but when i opened the pack and tried to use it's not working snap deal has send me defective product again previously i had ordered mc purple vaporiser that was also not working and was defective now this order is also defective i want a good working product or else my money back otherwise i have to file complaint in consumer court for fraud case and cheating snap deal has wasted my money
                                    Jan 8, 2020
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 08, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Customer,

                                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                    Regards,
                                    Team Snapdeal
                                    Verified Support
                                    Nov 13, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Customer,

                                    I know it’s taking time, but I just checked, it’s definitely being worked upon.

                                    Thanks!
                                    Team Snapdeal
                                    Verified Support
                                    Nov 16, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,

                                    We're working to get this resolved on priority. Appreciate your patience.

                                    Thanks!
                                    Team Snapdeal
                                    Verified Support
                                    Nov 18, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Customer,

                                    We value the importance of your concern. We’re working on the issue & shall update you on this soon.

                                    Regards,
                                    Team Snapdeal
                                    Verified Support
                                    Nov 23, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,
                                    Hope you are doing well.
                                    So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.
                                    Regards,
                                    Team Snapdeal
                                    Verified Support
                                    Nov 25, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,
                                    Hope you are doing well.We're working to get this resolved on priority. Appreciate your patience.

                                    Thanks!
                                    Team Snapdeal
                                    Verified Support
                                    Dec 03, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,

                                    We tried reaching out to you, but couldn't get through. Kindly share an alternate number to contact you.

                                    Regards,
                                    Team Snapdeal
                                    Verified Support
                                    Dec 07, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,
                                    Hope you are doing well.I'm sorry your query is not yet closed. We really want to make sure we find the best solution for you. Give us some time, we will call you to discuss this.

                                    Thanks!
                                    Team Snapdeal
                                    Verified Support
                                    Dec 08, 2019
                                    Snapdeal.com Customer Care's response                                     Dear Shireen,

                                    As checked, your replacement product has been delivered. Hence, we are closing this complaint. In case you still need help, you can email us at [protected]@snapdeal.com.

                                    Regards,
                                    Team Snapdeal
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                                      K
                                      Khadija.Aiman
                                      from Lucknow, Uttar Pradesh
                                      Nov 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: first floor phase 3 snapdeal 246 okhla industrial area road New Delhi 110020, 226028

                                      Maine snapdeal online shopping site se eik automatic swing machine order kari jiski order nmbr hai[protected] haiii. Maii product se bilkul satisfy ni hun and maine company me return and refund request raise kari but mujhe response ni mila udhr se no ka reply aaya mujhe defective product receiv hua hai jiski total cost 971 haiii ye sb bohot bade cheater hain inka kaam khali product bechna hai koii tarah ki aftr servic ni milti na inka customer care nmbr milta hai kabhi mujhe mere paise waps chahiye plzz agr product sell krskte hain yelog to service bhi dena aata hoga na
                                      +1 photos
                                      Nov 10, 2019
                                      Complaint marked as Resolved 
                                      Thanks to consumer complaint team for helping me in solving my issue at priority basis. Company replied me vry fast aftr u updated them with my complaint and i also got my refund on non refundable product once again thanks a lot to consumer complaint team
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2019
                                      Snapdeal.com Customer Care's response                                       Dear Customer,

                                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                      Thanks!
                                      Team Snapdeal
                                      Nov 08, 2019
                                      Updated by Khadija.Aiman                                       i want refund on this order nothing else kindly refund my amount asap at priority basis
                                      Nov 09, 2019
                                      Updated by Khadija.Aiman                                       mujhe is snapdeal company se abhi tk na koii call aayi na mera payment 971 rupees ka abhi tk mila hai maine cash on delivery mode se paymnt kiya tha
                                      Verified Support
                                      Nov 09, 2019
                                      Snapdeal.com Customer Care's response                                       Hi Khadija,

                                      We're working to get this issue resolved on priority. Appreciate your patience.

                                      Thanks!
                                      Team Snapdeal
                                      Verified Support
                                      Nov 09, 2019
                                      Snapdeal.com Customer Care's response                                       Hi Khadija,

                                      We're working to get this issue resolved on priority. Appreciate your patience.

                                      Thanks!
                                      Team Snapdeal
                                      Nov 10, 2019
                                      Updated by Khadija.Aiman                                       kindly update me when will i get my refund
                                      Verified Support
                                      Nov 12, 2019
                                      Snapdeal.com Customer Care's response                                       Hi Khadija!

                                      Refund against your order has been completed from our end.

                                      Thanks!
                                      Team Snapdeal
                                      Nov 13, 2019
                                      Updated by Khadija.Aiman                                       i havn't received payment of 971 yet what is the issue
                                      Nov 13, 2019
                                      Updated by Khadija.Aiman                                       team plzz help me i dont know ki yelog mujhe mera paisa kyu ni waps krrhe
                                      View replies
                                      When I get my refund
                                      And don't pick up product and not give my refund

                                      defective product - Comment #3582558 - Image #0
                                      Reply
                                      Snapdeal.com Customer Care's response, Nov 12, 2019
                                      Verified Support
                                      Hi Customer,

                                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                      Thanks!
                                      Team Snapdeal
                                      Dear Team,

                                      We are unable to connect with the concerned person. Hence, we request you to kindly share mobile number of concerned person so that we can assist in best possible ways.

                                      Regards,
                                      Whirlpool Support
                                      Reply
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