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Snapdeal.com Complaints & Reviews

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7
7897700492
from Mumbai, Maharashtra
Oct 26, 2019
Resolved
Report
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Resolved

Address: Kothawan Beniganj sandila Hardoi Uttar, Hardoi, Uttar Pradesh, 241304

महोदय
प्रार्थी रामजी तिवारी ने जुलाई 2019 को एक स्मार्ट वाच ऑनलाइन पेमेँट करके मन्गवाई थी पर प्रार्थी के साथ ठगी की गई और खराब स्मार्ट वाच प्रार्थी के पास भेज दी गई जब प्रार्थी ने उसे वापस किया तो आपकी कंपनियों मे कार्यरत कर्मचारी प्रार्थी से वह ऑर्डर और 100 रु ले गये पर प्रार्थी को अभी तक न ही प्रार्थी का ऑर्डर प्राप्त हुआ है और न ही प्रार्थी का पैसा रिफंड किया गया है और न ही कम्पनी का कोई भी कर्मचारी प्रार्थी से सम्पर्क कर रहा है प्रार्थी का विनम्र निवेदन है कि प्रार्थी से जल्दी से सम्पर्क करके प्रार्थी का पैसा वापस कर दे
+1 photos
Dec 11, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Oct 26, 2019
Updated by 7897700492
महोदय
प्रार्थी रामजी तिवारी ने जुलाई 2019 को एक स्मार्ट वाच ऑनलाइन पेमेँट करके मन्गवाई थी पर प्रार्थी के साथ ठगी की गई और खराब स्मार्ट वाच प्रार्थी के पास भेज दी गई जब प्रार्थी ने उसे वापस किया तो आपकी कंपनियों मे कार्यरत कर्मचारी प्रार्थी से वह ऑर्डर और 100 रु ले गये पर प्रार्थी को अभी तक न ही प्रार्थी का ऑर्डर प्राप्त हुआ है और न ही प्रार्थी का पैसा रिफंड किया गया है और न ही कम्पनी का कोई भी कर्मचारी प्रार्थी से सम्पर्क कर रहा है प्रार्थी का विनम्र निवेदन है कि प्रार्थी से जल्दी से सम्पर्क करके प्रार्थी का पैसा वापस कर दे

Verified Support
Oct 29, 2019
Snapdeal.com Customer Care's response
Hi Ramaji,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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    R
    rashmi patgar
    from Noida, Uttar Pradesh
    Oct 27, 2019
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    Address: Karahittal /Holanagadde /Kumta /uttara kannada, Uttara Kannada, Karnataka, 581351

    I ordered rene - maurice instant hair remover recently. But it's not working.. The machine has to rotate once you switch it on.. But it's not happening. When i put battery, it's not rotating at all.
    Very bad experience with snapdeal.. Even battery was missed in the product.. I only put the battery.. But still its not working... The machine of that product itself is not rotating.

    First time i ordered it.. Never expected. Please provide me the working product i ordered..
    Snapdeal.com customer support has been notified about the posted complaint.
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      A
      Amatullah Baldiwala
      from Mumbai, Maharashtra
      Oct 26, 2019
      Resolved
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      Resolved

      Address: Neemuch, Madhya Pradesh, 458336

      Welcome to snapdeal company.
      Dear customer,
      Your name is selected in the lucky draw.
      1st prize - mahindra scorpio s11
      There are two option
      1- (Home delivery) trp. Charges rs-12, 500
      2-you can get its marketing price
      (Rs-16, 50, 000) tds tax charges rs-8, 200
      Contact:-[protected]
      Helpline no:-[protected]

      I received call from this no. [protected]
      Nov 29, 2019
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Oct 26, 2019
      Updated by Amatullah Baldiwala
      Strict action should be taken against such people
      Verified Support
      Oct 29, 2019
      Snapdeal.com Customer Care's response
      Hi Amatullah!

      Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

      Thanks,
      Team Snapdeal
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        D
        Deepa ks
        from Bengaluru, Karnataka
        Oct 25, 2019
        Resolved
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        Address: DDNest flat no:7A,thammanam po ernakulam., Ernakulam, Kerala, 682017

        I'm very sorry to say that the products which i received wasn't a real company product.. They are fake products. The kajals are not smudge proof and its of low quality and maybelline lip balm which i received wasn't a real company product... I never expected this kind of service from a online site like this... I regret to inform this complaint of mine.
        +3 photos
        Dec 2, 2019
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Oct 29, 2019
        Snapdeal.com Customer Care's response
        Hi Deepa,

        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

        Thanks!
        Team Snapdeal
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          S
          Supratim Kar
          from Mumbai, Maharashtra
          Oct 25, 2019
          Resolved
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          Resolved

          Address: South 24 Parganas, West Bengal, 700144

          Hello, i am ria kar, i have purchased a ladies wrist watch on 21st october, 2019 through online delivery at my home address, its baruipur, kolkata 700144 from snapdeal. But the watch quality is not good as per my expectation. So i sent a request to snapdeal to return that watch and they have accepted that request. You can see the attachment their acceptance procedure. But on 24th october, 2019 their delivery boy called me and told me that my home location is not is in his working area, he told me to come their office with that watch. He completely denied to pick that product in my location. Suborder id : [protected], snapdeal. After that i have called snapdel customer care, but didn't received my phone calls. Please take a step against snapdeal, so that i can smoothly return my product and succesfully refund my money (Rs. 398/-)

          When i purchased that product they can smoothly delivered that item at my location, but when i want to return that same product from my same location they denied to return it.
          +1 photos
          Nov 29, 2019
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Oct 29, 2019
          Snapdeal.com Customer Care's response
          Hi Supratim,

          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

          Thanks!
          Team Snapdeal
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            R
            rohitkumar00
            from Kolkata, West Bengal
            Oct 25, 2019
            Resolved
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            Yesterday i got a call from a guy named nitin kumar singh. He said i won the 1st prize, i will either get a car or an amount of 12, 60, 000. I paid him 6, 500 as registration fee and 15, 000 more as noc clearance charge. And when i asked him to give a refund he said it would take 30 days for a refund. I want a refund of my total amount as my details where leaked from snapdeal.
            Nov 26, 2019
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Oct 25, 2019
            Snapdeal.com Customer Care's response
            Dear Rohit,

            Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

            Regards,
            Team Snapdeal
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              F
              FAZIL T S
              from Delhi, Delhi
              Oct 25, 2019
              Resolved
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              Resolved

              Address: Ernakulam, Kerala, 682029

              I have ordered products from snapdeal my order id: [protected]. I have experienced similar issues before with ecom express services. First they didn't make any attempt to call me and second no attempt was made at the delivery address. The most irritating part is you applying they are not responding to my queries. Please take action against them. Please do something to refund my cash.
              +1 photos
              Dec 7, 2019
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Oct 25, 2019
              Snapdeal.com Customer Care's response
              Dear Fazil,

              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

              Regards,
              Team Snapdeal
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                P
                Patel Devanshi
                from Addanki, Andhra Pradesh
                Oct 25, 2019
                Resolved
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                Resolved

                Address: Hyderabad Hyderabad, Hyderabad, Andhra Pradesh

                I ordered my watches on 12 oct. And the estimated delivery was 18 to 21 oct but daily they r changing my estemated delivery date today it is showing 28 oct.. When will i receive my package exactly.. On 20 one mail came that my parcel has reach to hyderabad and blue dart. Will bring my parcel will it take 8 days to bring my parcel.. This is so wrong something wrong is going on
                Nov 27, 2019
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 25, 2019
                Snapdeal.com Customer Care's response
                Dear Devanshi,

                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                Regards,
                Team Snapdeal
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                  V
                  Vivek Kr Jha
                  from Noida, Uttar Pradesh
                  Oct 25, 2019
                  Resolved
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                  Address: Phulkahi Raiyam darbhanga, Darbhanga, Bihar, 847337
                  Website: snapdeal

                  Been complaining for a month but no sunabai is happening. My prepaid order was not delivered to us but did not reach the site. I think this site is fake site.
                  How many times have i been complained, but each time it is said that it will be solved in 48 hours. My order was sent to 25 sep but merre did not come

                  Oder no -[protected]
                  Awb no:[protected]
                  Nov 27, 2019
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 25, 2019
                  Snapdeal.com Customer Care's response
                  Dear Vivek,

                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                  Regards,
                  Team Snapdeal
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                    P
                    Preet Gur
                    from Mumbai, Maharashtra
                    Oct 25, 2019
                    Resolved
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                    Resolved

                    Address: 312 anand nagar a, 147004

                    I placed two orders for maybelline colossal and super black + loreal. The price was 280each and i got one order and the company collected payment for both orders but i hv not rcvd my second order as i hv already paid for that too.

                    Send my order otherwose ill stop purchasing from ur site.

                    Or refund my money... We re not here to give free money
                    +1 photos
                    Nov 27, 2019
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 25, 2019
                    Snapdeal.com Customer Care's response
                    Dear Preet,

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                    Regards,
                    Team Snapdeal
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                      Prachi Tadilkar
                      from Mumbai, Maharashtra
                      Oct 24, 2019
                      Resolved
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                      Address: 401107

                      The delivery boy who delivered me my boots was very rude and harsh. Address was competely mentioned on the product but he wanted to know bldr name when it was mentioned B wing.

                      He said B wing is there in every sub society name when I clearly said thrice we have only one B wing.

                      Is this the courier service or the delaivery ppl handled in snapdeal.

                      Very horrible and pathetic behaviour
                      Nov 27, 2019
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 25, 2019
                      Snapdeal.com Customer Care's response
                      Dear Customer,

                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                      Regards,
                      Team Snapdeal
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                        M
                        Manish raj yadav
                        from Mumbai, Maharashtra
                        Oct 24, 2019
                        Resolved
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                        Address: Warisaliganj, 805130

                        I have had a message from snapdeal company, and call me he says that I have won Tata safari 1st prize .I would to know that is that true or fake.he ask me for my BANK details and says prize money transfer to my given account number, but first of all registrations fee Rs. 3500 send to snapdeal company.i want to know the truth
                        Jan 8, 2020
                        Complaint marked as Resolved 
                        Verified Support
                        Nov 09, 2019
                        Snapdeal.com Customer Care's response
                        Dear Manish!

                        Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                        Thanks,
                        Team Snapdeal
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                          A
                          ArmaanGshaikh
                          from Noida, Uttar Pradesh
                          Oct 24, 2019
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                          I was ordered fastrack watch from snapdeal. After recieved i was check it is fake product so return it after 2 days the status is pick up cancell. The pick up boy not comming. And also message from snapdeal reschedule pick up. But there are no such option on website and mobile app. After thet i was call customer care but there are also not resolving my problem.
                          +1 photos
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 25, 2019
                          Snapdeal.com Customer Care's response
                          Dear Customer,

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                          Regards,
                          Team Snapdeal
                          Nov 04, 2019
                          Updated by ArmaanGshaikh
                          They resolved my problem. Thank you.
                          They are not taking my Tshirt back. And they are saying the return request has been closed. Please help me in returning the product back.
                          My order ID is:- [[protected]]
                          Snapdeal.com Customer Care's response, Oct 25, 2019
                          Verified Support
                          Dear Customer,

                          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                          Thanks!
                          Team Snapdeal
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                            Rajesh0982
                            from Mumbai, Maharashtra
                            Oct 23, 2019
                            Resolved
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                            Resolved

                            I orderered a hard 2 tb disk seagate back plus hardisk from snap deal sub order id [protected] from my account registered with number [protected], it was delivered to me on 17 oct 19 with return period 7 days upto 24 oct 19. I did not receive the product with hard disk case which was free with it. For which they offered refund of 400 to which i agreed but later on after checking, the hard disk also found to be defective. I again raised a complained for returing the faulty product as return period is not over.. But to my surprise they insist me to visit a service centre... As per their policy if within the return period product is faulty and unused, i am supposed to get the replacement.in this case even if i go to the service centre and they would repair it, why i should get a refurbished product? Once i have paid for the new one... So many times i have complained to their customer care.. To ms chandni, mr chirag (Excutive supervisor), mr. Rajeev (Senior executive). The last one assured me that one of his senior will call me within 2 hours but no one called... Poor response
                            +2 photos
                            Nov 26, 2019
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 25, 2019
                            Snapdeal.com Customer Care's response
                            Dear Customer,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
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                              JOHN@jan
                              from Margherita, Arunachal Pradesh
                              Oct 23, 2019
                              Resolved
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                              Address: 788805

                              I choose some electronics items from your site. And thanks to you for shipped the items to my address. But game start from here. I got messages from you and ready to receive the items but my waiting becomes unsuccessful.
                              And when i also contact with the currier services they also not response me.
                              I bought /ordered the items need based. So when this happens i feel bad. I think it is also problematic for snapdeal also because of shipment charges.
                              My mob no [protected]
                              Nov 24, 2019
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2019
                              Snapdeal.com Customer Care's response
                              Dear Customer,

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
                              Regards,
                              Team Snapdeal
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                                Iti Sachdeva
                                from Noida, Uttar Pradesh
                                Oct 23, 2019
                                Resolved
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                                Resolved

                                Address: Sarai zeena behind old tehsil, Tulsi press meerut, Meerut, Uttar Pradesh, 250002

                                I recieved a message dear user you got select from snapdeal online shopping tv show your gift is tata safari &market value rs, 12, 80000/- so pay only processing fee of rs, 6600/- www.onlineshoppingluckidraw.in contact us/- helpline:[protected]. Mob:[protected]. And in after noon i got a call from the person rakesh kumar to send me the money is it true or fake please take necessary action these types of fake peoples coz they hv cheated many peoples. He also provide me his id and adhar card..
                                Nov 27, 2019
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 25, 2019
                                Snapdeal.com Customer Care's response
                                Dear Customer,

                                Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                Thanks!
                                Team Snapdeal
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                                  Prathap Giraka
                                  from Mumbai, Maharashtra
                                  Oct 23, 2019
                                  Resolved
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                                  Resolved

                                  I have got a letter which was posted on my address yesterday

                                  Address: Mp, Anantapur, Andhra Pradesh, 515001

                                  I have got a letter which was posted on my address yesterday it was having my number and in that pocket there was a foam to be filled for a price and a scratch card in it, and i got 1 price that is car of maruti and they are asking about bank details and adhar card details and to pay 1.5%of the amount that is 9000. So i want to know is this fraud and if it is please take care about how did they got my address and number and other details...
                                  +1 photos
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                                  Iti Sachdeva
                                  from Noida, Uttar Pradesh
                                  Oct 23, 2019
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                                  Address: Sarai zeena behind old tehsil, Tulsi press meerut, Meerut, Uttar Pradesh, 250002

                                  I hace recieved a call from the person rakesh kumar who informed me that i have won the first prize of 12, 80000 rs which is thae car safari if i want to recieved my parcle they have ask me to send the 6600 rs plz tell me it is fake or true... [protected] is the number from which i recieved the call..
                                  +1 photos
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                                    kailash b rathod
                                    from Ahmedabad, Gujarat
                                    Oct 23, 2019
                                    Resolved
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                                    Resolved

                                    Address: 380051

                                    My order id is [protected]i have palace orde on[protected] their was 629 rs kurta. My order confirmed and packed and sudden they cacelled order when i going to re order this is shows high rate. They only cencelled order because to customer casn reorder and they charge high money. After sending the message "your order is ready shipped" suddenly they say seller is not able to full fill order.
                                    I have reordered that item they charged me 150 rs extra.
                                    Nov 24, 2019
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 24, 2019
                                    Snapdeal.com Customer Care's response
                                    Hi Customer,

                                    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                    Thanks!
                                    Team Snapdeal
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                                      Ganesh Gorh
                                      from Khawhai, Mizoram
                                      Oct 23, 2019
                                      Resolved
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                                      Resolved

                                      Address: NH153, 786188

                                      Snapdeal ki taraf se sms aaya mera 50000 lekar chala gaya koshish na jab company ka sms yah tarika ka tha
                                      Welcome to snapdeal
                                      Dear sir
                                      You win 1st prize mahindra xuv car and mahindra xuv amount is rs-12, 80, 000 registration charge-6500/- helpline no-:[protected]
                                      Name= mr. Suryavamsham samule.
                                      A/c no=[protected]
                                      Ifsc code =sbin0010100
                                      +3 photos
                                      Nov 24, 2019
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 23, 2019
                                      Snapdeal.com Customer Care's response
                                      Hi Ganesh!

                                      Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                      Thanks,
                                      Team Snapdeal
                                      Hi sir Reference your refund request for Nike Jordan Ultra Fly 3 Black Training Shoes this shoe is not fit to me so I want to retan
                                      I'm requesting more then 10days but no response
                                      Naveenreddy.v's reply, Oct 15, 2019
                                      Hi sir Reference your refund request for Nike Jordan Ultra Fly 3 Black Training Shoes this shoe is not fit to me so I want to retan
                                      I'm requesting more then 10days but no response
                                      Snapdeal.com Customer Care's response, Oct 25, 2019
                                      Verified Support
                                      Hi Customer,

                                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                      Thanks!
                                      Team Snapdeal
                                      I scheduled replacement on Crocs men but no picked it up now there are showing replacement failed and there no link to reschedule
                                      Snapdeal.com Customer Care's response, Oct 25, 2019
                                      Verified Support
                                      Hi Customer,

                                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                      Thanks!
                                      Team Snapdeal
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