Snapdeal.com Complaints & Reviews

Address: II-203, second lessor, ecological village, old nagar das road II, Andheri East, Mumbai, Mumbai City, Maharashtra

Dear team,
I have ordered fastrack 3089sl05kj leather analog men's watch through snapdeal.com on 10th august 2019.
I got delivery of my order on 23rd august 2019,
When i open my package i found that the item was diffrent from original brand and duplicate product.
Also product is damaged. This is a fraudulent activity done by snapdeal with their customer and they cheat their customers. The online shoping site snapdeal.com was selling duplicate and fake product to the customer. This is very serious concern. Kindly look into the matter and do the needful.

Thanks and regards,
Kumar shubham
[protected]

+2 photos

Sep 27, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Snapdeal.com Customer Care's response Hi Shubhsam,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: A - 43/11/3 indira qureshi ngr. Laxmi narayan chawla, opp. Som complex nr. By shastri ngr. BMC school dharavi mumbai, Mumbai City, Maharashtra, 400017

Product are dispatch in ecom express courier on track id[protected] by hand person mr. Manikandan naikar . But not gate this my hand over and 16 Aug ll be your system massage forward to your product as deliver so pls find this where is my product

+1 photos

Oct 5, 2019

Complaint marked as Resolved

Verified Support

Aug 28, 2019

Snapdeal.com Customer Care's response Hi Shahuraj,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Vidhyarthi Nagar pukhrayan kanpur dehat, Vidhyarthi Nagar pukhrayan kanpur dehat, 209111

Sir maine snap deal se ek jens purchase ki thi jiski order I'd no. [protected] jiska maine payment apane debit card se kiya tha date 27.06.2019 ko jo ki turant baad order cancel kar diya tha jiska refund amount company ne date 28.06.2019 ko kiya tha jiski jankari mujhe mail or snap deal app se mili par bank wale kisi bhi amount ka refund anese mana kar rahe hai mujhe bhi lagraha hai ki snap deal se koi refund nahi Aya hai
Please help me

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Suborder id [protected] BS HBS730 Wireless Bluetooth Headphone Black. I had bought this Product from snapdeal and this product is not in working mode i.e it is defective piece. Previously i had submitted a complaint at their coustmer care gmail id but they are not giving proper answer. I submitted the return on 18/8/2019 at the same day when it was delivered. They are not giving my refund or not replacing it . I need help to getting my refund back
With regards
Harbans Lal

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Snapdeal.com Customer Care's response Hi Puppy,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Aug 28, 2019

Updated by Puppy prashar Order id : [protected]
Snapdeal has not given me any response towards my complaint
My contact no [protected]
[protected]

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Address: Bishnupur near Bethesda Home, 793003

I have received a product with order id no:
[protected] from Snapdeal that should contain iPhone 6 with a cost of Rs 20000/- . But instead i have received an empty parcel containing a cellotape only. The packet had been received and open infront of the delivery boy and a photo has been taken for security purposes. Kindly take up the issue with the company concern.

+4 photos

Sep 11, 2019

Complaint marked as Resolved

Money has been refunded

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

Snapdeal.com Customer Care's response Dear Paul,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Aug 28, 2019

Updated by Paul Tom Momin Dear consumer court,

As i have posted earlier regarding the fake delivery of product costing 20000/- rupees from snapdeal on 23 August 2019, and i have complaint the same to the company Concern SNAPDEAL on 22 August 2019 itself as soon as I received the product and opened infront of the delivery. The same complaint has been lodged to the courier concern as well. And today I received a message from snapdeal that a courier is out to pick up my product . But till now ie 6:45 Pm 28 August 2019 not even a single pick up service is attempted.

Please Inform and take a necessary action against the company concern SNAPDEAL to speed up my refunding process.

Sep 10, 2019

Updated by Paul Tom Momin Dear consumer court, please take necessary action against SNAPDEAL. Refund amount of Rs 20000/- has not been credited to my account.

Sep 10, 2019

Updated by Paul Tom Momin Snapdeal is providing a wrong information that the money had been refunded to my account . Im ready to take this to court! Please take necessary action consumer forum.

Verified Support

Sep 12, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.
We wish to inform you that the refund against your order has been completed from our end. Hence, we are closing your request. We're sorry for the inconvenience caused.
Regards,
Team Snapdeal

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Website: Snapdeal.com

I have ordered an product named forever 21 mngt-fr-21 neckband wired earphone with mic and order id is [protected] costing rs 273 after discount. But company has given me usb with pin charger. I have initiated an refund and suborder id is [protected]. Courier person from ecom express came to pick the item twice but he refused to take the item as the item is not the earphone.

+1 photos

Sep 30, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Snapdeal.com Customer Care's response Hi Rakesh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Mujhe ekka mob no pie ph aye thha luckey draw winner mahindra xuv 500 price 1480000, noramal 6500 transfer karne ke baad feer bole 25500 varna kei lei bole, mene net pie search karne ke baad [protected] luckey draw assistant manager sei baat karna pada usne boli 22200 daalo ajyega mene dali feer bola 17200 mena mana karne kei baad bola refound hojaye

Sep 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Snapdeal.com Customer Care's response Dear Dharmendr,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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R

rajesh Vade

from Khammam, Telangana

Aug 22, 2019

My item is not picking way plz pick up and send money

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Snapdeal.com Customer Care's response, Aug 23, 2019

Verified Support

Dear Rajesh,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Hllo Sir,
I ordered Nike Air Presto Ultra Flyknite Shoes on 10 Aug 2019 whose suborder id is [protected] . its delivery Status is showing that the product is delivered on 17 Aug 2019 but it did't reach me and even i did not get a call from the delivery man .
Their is no direct phone number to call the customer care . Even I have mailed them but their is no positive response .
So its my humble request to you PLEASE HELP ME SIR.
MY PHONE NO . [protected]

+1 photos

Sep 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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D

Dpatil0

from Mumbai, Maharashtra

Aug 22, 2019

I have been order nike air presto usa grey running shoes last week but I have got fake shoes which is made in Vietnam.
Now what should I do.
I will never purchase any product from this site.

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Snapdeal.com Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: SURYANAGAR TURN, DELHI ROAD, POST-DIWAKARI, Alwar, Rajasthan, 301001

Dear sir Maine first time Snapdeal se a order purchase Kiya Hai. Lekin Woh fake Nikla. Return request rejected aa rha h..sneapdeal na koi email krta h na hi sms.. Help me. I m worried..
Ticket id[protected]
Order id- [protected]
Contact - [protected]

+2 photos

Oct 5, 2019

Complaint marked as Resolved

Verified Support

Aug 23, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Shaanvi Patel

from Mumbai, Maharashtra

Aug 22, 2019

Hello.. My order id-[protected].. Please help me to return my product as I have request return within 2-3 min i got reply return request closed... Please help me to return my product

return rejected show.. why..? - Comment #3517165 - Image #0

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Snapdeal.com Customer Care's response, Aug 23, 2019

Verified Support

Dear Shaanvi,

Sorry for the inconvenience. We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal

F

fairvicky

from Hyderabad, Telangana

Aug 23, 2019

Hi,

Snapdeal sent me a fake Titan watch. I sent a note to which they immediately initiated the cancellation. The guy has not picked up the watch for the last 15 days.

I am thinking for opting for legal action for selling fake branded products.

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Snapdeal.com Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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I placed 2 watches, order numbers - [protected] on 25th july and [protected] on 22nd july. For both i did not receive call or did not get product. But its mentioned order delivered and there is no reply in mail when i complained. There is no phone number to contact customer care directly. I raised return request hoping they will try to contact me. But to my shock one of the orders return request was closed without any call and for another its still open. I did not get the refund till date for both orders. I had given my office address and did not even mention my office name, so there is no way they can hand over the courier to others and for any order i used to go out and collect when i get call. I did not expect that such a big online website will cheat by going so low.

+2 photos

Oct 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Aug 27, 2019

Updated by preethys18 any update?

Verified Support

Aug 27, 2019

Snapdeal.com Customer Care's response Hi Customer,

We value the importance of your concern. We’re working on the issue & shall update you on this.

Thanks!
Team Snapdeal

Aug 28, 2019

Updated by preethys18 I had raised this issue in many means through mail and done everything..its been more than a month. you could not fix this simple issue within a month? now how many more days you will need. let me know.

Verified Support

Aug 29, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Aug 29, 2019

Updated by preethys18 Let me see how many days still you need to resolve this. Still you cannot give me a date to resolve this?

Sep 03, 2019

Updated by preethys18 whats update on this issue?

Sep 08, 2019

Updated by preethys18 you dont have update still.. how much time you need to resolve this? a year? cheating in such a day light from such big online website..totally disappointed.

Sep 08, 2019

Updated by preethys18 whats update on this complaint? so you accepted you are cheating..cheaters..dont you guys feel ashamed of being such a big online website and cheating by going so low? not delivering product and update as delivered. Just keep in mind if you guys go on cheating of your customers like this thinking you are more intelligent one day you will face the consequence. May be as an ordinary individual i cant do anything but it wont go like this for long time one day you will lose faith of your customers. Finally thanks for cheating me and updating status as delivered when i did not even get a call and thanks for not resolving my issue and thanks for not refunding money.

Verified Support

Sep 17, 2019

Snapdeal.com Customer Care's response Dear Customer,

Apologies for the experience you have been through. This should not have happened. We'll get this checked right away and ensure this is sorted out on priority.

Thanks!
Team Snapdeal

Nov 05, 2019

Updated by preethys18 whether you refunded amount? i dont this so..such a day light cheating

Nov 08, 2019

Updated by preethys18 i purchased 2 watches worth 297 and 538. total amount is 835 and you guys put 100rs in my sd account and telling issue is resolved? i want total 835 to be reverted to the same card i used. i dont want any amount to my sd wallet i dont have any idea o[censored]sing your site for any of the orders in my life time. just refund my amount.

Nov 08, 2019

Updated by preethys18 i saw that 538 is credited to my account. but still rs 297 is not credited. Let me know when i will be getting this amount back

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preethys18

from Bengaluru, Karnataka

Aug 27, 2019

Whats update on this?

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Address: 7 mile, namkhana, south 24 parganas, Kolkata, West Bengal, 743357

Me snapdeal se ak watch liya, delivary ke badh mere ko ek call aye snapdeal se, me jit chuka hu ek tata safari car ek lucky draw ke duara, 1 st registration free 6500, uske bad cheek charge 25000, gst 37000, rtgs 47000, wating fee 20000, ayse mere se liya or fone bond kar diya .jiska name he RAJESH RAM A/C NO- [protected] STAT BANK OF INDIA IFSC CODE -SBIN0000240,
WHAT I AM DOING NOW ??? PLS TELL ME ...

Sep 29, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 20, 2019

Updated by dkranjit pls caught this fraud and i return my money ... pls take action

Verified Support

Aug 22, 2019

Snapdeal.com Customer Care's response Dear Dkranjit,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Website: Snapdeal

We have received a letter stating you have won 1lakh rupees cash and 10 lakh of gift voucher with sms code letter and along with certificate.

This kind of letter is giving negative impact for online shopping and also negative publicity.

Request you to lodge a complaint against this fake notice.

Hope you will take a strict action, so that no one will get cheated.

Kindly resolve on...

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Address: 642154

Hi,
My order id is [protected] and sub order id is [protected] sandisk ultra dual otg pendrive 16gb is placed on 12th August is not yet delivered..But i received a message saying the product is delivered. But i didnt receive any product till now nor any courier person called me. Even in the status of snapdeal site, it shows delivered when i didnt even receive the product. Please look into the matter and update me.

+1 photos

Sep 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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I placed order on two fastrack womens watches. But I received only one for the amount of two watches. The seller had sent only one for the amount of two watches. When I contacted customer service there was no response at all.Finally I received a message stating that the watch was delivered but it is not yet delivered. You keep on cheating the customer like this?.You told that you will refund my money.
I sent you the bank account details several times but still I receive the message stating that the account details are not yet received. When will I receive the refund. A VERY WORST CUSTOMER SERVICE.
Order ID : [protected] and [protected]
Product : Fastrack womens watch

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Address: 380060

મને સ્નેપડીલનો કોલ મળ્યો છે કે તમે સ્નેપડીલ સાઇટના પ્રથમ ઇનામના વિજેતા છો. તે મહિન્દ્રા એક્સયુવી 500 અથવા 1260000 છે. જો તમને આમાંથી કોઈ જોઈએ તો તમે પૈસા માટે 8500 અને કાર માટે 12600 રૂપિયા આપી શકો છો. હું સમજી શકતો નથી કે આ સ્નેપડીલ સાઇટનો ક callલ છે અથવા આ છેતરપિંડી ક callલ છે. મારી સમસ્યા હલ કરો.

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Address: At post kunjirwadi, Pune, Maharashtra, 412201

I am ordered some products on snap deal also full amount paid but delivery not received me and snap deal massage me your product delivered to you.how is possible ???who received my product ??how are you delivered my product in other person please investigation on it !...plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
12 August product has been delivered as per snapdaeal msg but till date product could not received to me and snap deal also not give the number who delivered my product .plz give my product to me otherwise refund my amount

Oct 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 21, 2019

Updated by Kunjirh Order id -[protected]
Mo no-. [protected]

Verified Support

Aug 21, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Aug 23, 2019

Updated by Kunjirh Order id -[protected]
Mobile no -[protected]

Verified Support

Aug 24, 2019

Snapdeal.com Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Request you to share the order ID so that we can help you out.

Thanks!
Team Snapdeal

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With Nikhil

from Mohali, Punjab

Aug 23, 2019

Refund problm not getting

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Address: Thane, Maharashtra, 400602

I had purchased the above some time back about two weeks ago. Somehow after just initial use its no more working, and i had paid approx. Rs 350 for the same. I would not want to spend this fortune for a single use which would cost me rs 50 at any decent parlour. Pls look into this matter. Either refund the amount paid or kindly replace the same with a new piece.

Sep 20, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Snapdeal.com Customer Care's response Dear Usha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Sneha Sati

from Kashipur, Uttarakhand

Aug 19, 2019

I order a set of cushion cover and they sent wrong products after that i return them and they dont give refund yet its happened one month but i dont get my refund and the app is also not working cant update my account there no option to change or submit information so please help its amount of 274

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Snapdeal.com Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Jamshedpur

I got a message saying that i won a car of rs 12, 6000 or cash if you don't want the car. But after confirming i knew that they were fraud hackers. They are fooling all people around india please help me at the earliest i have their contact no [protected] and [protected] please help me they are calling again and again. That were asking for bank ac no, pan crd no and aadhar card details.

Sep 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2019

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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S

Sohailm

Aug 19, 2019

The delivery boy took 1017 from me and gave a fake product which I did not ordered .I have attached the photo of the delivered product invoice. The order is not showing also in in Snapdeal order history. The Snapdeal delivery boy didn't took the payment by card, he took only cash.

car of 12,60000 or cash - Comment #3513907 - Image #0

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Snapdeal.com Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Vidhyarthi Nagar pukhrayan kanpur dehat, Vidhyarthi Nagar pukhrayan kanpur dehat, Ramabai Nagar, Uttar Pradesh, 209111

Sir maine snap deal se online shopping ki thi jiski transaction date 27.06.2019 or 01.07.2019 and amount 484, 544 ka hai jisko snap deal company ne refund kiya hai date 28.06.2019 or 03.07.2019 ko jiski jankari mujhe app or email se di gai hai par mere bank account me credit nahi ho pane ke karan maine bank or bank customer care me complain ki lekin bank or customer care wale bol rahe hai ki snap deal walo ne refund kiya hi nahi hai please help me.
Name anurag kumar tripathi
Debit card no. [protected]
Reference no.[protected],[protected]
Mobile no. [protected]
Email. [protected]@gmail.com

+2 videos

Sep 26, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

Aug 23, 2019

Snapdeal.com Customer Care's response Dear Anurag!

So sorry to disappoint you. We'll get this checked and have my team contact you right away.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi

I ordered shoes worth around 6000 rs. From snapdeal but they turned out to be counterfeit even though it stated original on the website and now when i want to return those the customer helpline is saying that the product has already been returned while they are still with me and i am afraid that after the 7 day return policy they might not take it back. The website is saying that an email has been sent asking for product image and details but no such email is received by me. Help me with this issue because a lot of money is at stake and i want to take an action against snapdeal for selling counterfeit goods on name of originals..

Sep 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Snapdeal.com Customer Care's response Hi Arnav

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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V

Vipul1552

from Surat, Gujarat

Aug 19, 2019

मैंने स्नेप डील से समर्थन और ये ४/१/२०१७ में माइक्रोमैक्स का ऑनलाइन TV लिया पावती में उसने भगवानपुरा तो यार वारंटी लिखा हुआ था और इनोवा इस महीने दो अपलोड किया है उसमें भी लिखा हुआ है कि वनप्लस दो यार वारंटी है पर अभी अब स्नैपडील वाले वरन कई देने से मना बोल रहे हैं की नम रखना होगा वा वारंटी देने से मना बोल रहे हैं डि डिस्प्ले में प्रॉब्लम है

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 65

selling duplicate and fake product

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gold kinky vagainal stimulation product

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I have not received my refund

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return issue

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received a packet with empty product

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bluetooth earphone

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please refund my money

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delivery related issue

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return rejected show.. why..?

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did not receive product but status shows delivered

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snapdeal fraud call

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got a letter stating that you have won rs 1 lakh cash

product not yet delivered but showing delivered status

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refund not received for the missing product

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mahindra xuv car

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another address product delivered

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flawless facial hair remover

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car of 12,60000 or cash

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I have not received my refund amount

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inability to return my product

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