Snapdeal.com Complaints & Reviews

I have received a call from snapdeal that you are the winner of first prize of snapdeal site. That is mahindra XUV500 or 1260000. If you want any one of these you can pay 6500 rupees for money/car. I can't understand this is for snapdeal site or this is the fraud call. Please resolve my problem.

Following are my 2 mails to snapdeal
They have not bothered to do anything about this
I received a call from your delivery executive for hairband delivery. At first he started asking the delivery time, after i replied he asked my age which i thought was very wierd. He went on to make lewd remarks and inappropriate conversation which ranged from commenting on my whatsapp dp and then saying i have all your details, address phone number etc.

Despite me hanging up he called me several times. I answered the call and threatened him to complain after which he said he has some coupons from snap deal to give you that's why he was calling me so many times. And then went on to make cheap comments and his tone indicated that he may have been drunk. I told him i am not interested to receive any coupon and hung up.

But he didn't stop calling me, called me about 10 times and despite cutting his call he would still call. I went on to block his number.

I have attached a pic of my call log. Which indicates missed calls, 2 answered calls and free cut calls.

I don't understand, how can you work with such unprofessional and mentally unstable people. I have 2 kids in my house and my biggest worry now is if such a person comes to my house he may be a risk to my family. The watch man wouldn't stop him as he has a delivery. Besides being insulted and teased over the phone i also have to suddenly worry about mine and my kids safety all because i decided to order from snapdeal!!!

Please let me know how you are going to handle this!

Meenal sujan

Second email -

I had complained to you about misuse of my details after placing my order.

60398712 was my complaint number

despite such a serious complaint and safety issue nobody has bought that getting back in touch with me.

The fact that you haven't even bothered to respond to me shows how lightly you take your customers privacy and safety of identity and details.

I intend to take this matter for the going to even go to a consumer court soon

I am now getting constant calls from different numbers stating my last order number from snapdeal and telling me that i have won some car in a lucky draw and harassing me for some registration payment. I constantly recieve messages for the same too

I have attached a picture of the one such message

They have my details and order number and product detail which only snapdeal could have known. Clearly your company or one of your agencies is doing this.

And you as a company don't care enough to even respond!!!

I bought that above mentioned product. Order id: [protected]. After using one week, i returned the product and the company replaced it. Again, after using 7days, the product was found faulty. When i complain about it, they called me up and said that it is not possible to replace the material or refund money. They are cheating with us. This order no. Is [protected] on 11 sept. 2019. The policy return is faulty. They are not taking responsibility what they sell. If they are doing this kind of job, the company should be shut down. They are cheating people. Do something about it.

Dear sir, i most humbly lke to state that, i have been ordered fastrack metal round womens watch 1 pcs dt, 10/9/2019 and pay rs.548/- credit card through
Online. But today (16/9/19) your service delivery boy this watch delivered to kuntalika chakroborty, c/o-joydev ghosh, b2, 178/3, v. Knagar, mamc, durgapur-713210, w. B, mob no.[protected] and receive rs.548/-from kuntalika.
How it is possible. Double payment 1 pcs wrist watch. Kindly return amount rs.548/-to kuntalika chakroborty bank a/c no.[protected], state bank of india, city centre branch, durgapur, ifsc code no. Sbin0006152, micr no.[protected], snap deal code order no[protected]. It is criminal offences. You are requested to immediate return rs.548/otherewise legal action against your co. I. E. Cheating case. Your's faithfully,
M/no.[protected] ashim kr. Mukhopadhyay

I have ordered 2 pairs of sandals but recieved totally different sandals than what ordered so applied for refund, but company refused to accept and return my amount.
They says request can not be proced abd cancelled it.
It was totally fraud to me

I had ordered janasya crape kurti with palazzo on 17th of august by paying 904/- which i have not received yet inspite of sending many mails but snapdeal is claiming they have already delivered the product. I had given the exact delivery address but i did not get the product but now they are sending fake signature as proof of receiver. I need justice for this issue asap

So i received a call today morning and that guy told me that he is calling me from snapdeal and talked about my previous order, he legit gave me the details of my order and it's price and told me that because of this you have been selected out of 1 lakh customers and tata safari will be gifted to you for the same. Icouldn't believe that so i asked him toh share me the voucher and the application and he whatsapp me so i asked him to mail me so that i can see whether it's a verified gmail id or no but i didn't receive any, also the images which he shared clearly seems edited, i am attaching it. Please take some action against such frauds

I have purchased moto g6 plus plain cases beastin - golden 360 degree protection rubberised matte hard case. When i received the item i received very old samsung flap cover. 2 times i call the courier guy he refused to take the item as per him item didn't match with his photo. I try to send emails also but until now i didn't get positive response. I fed up from this company and i decided not to buy anything from it in future.

#order id - [protected]
#placed on - 08 september 2019
#delivered on - 12 september 2019
#item - fastrack 3089sl05 leather analog watch.

I've requested the refund on the same day i. E 12 sept. 2019 because
It is a fake watch. Its completely different from the provided image in the app. My return request is rejected without any reason. I just got a message that snapdeal can't process my request due to some reason. I tried to contact them but no use. There is no proper way to connect with snapdeal. No customer care agent. No mail support. Even if i mail them at [protected]@snapdeal i get a same robotic response for every mail. They are real time scammers.

I can't just let it go like that. They can't cheat anyone this way. They have a 7 days easy return policy. I have requested refund within one hour of delivery. Then what is the damn problem l? Why they are not giving me the refund? I want my money back. That's it.

I received a letter of winning an award of 1 lakh with and additional redemption coupon from snapdeal, kolkata.A letter with a coupon and a award of winning 1 lakhs is received by me through courier from snapdeal. It says to contact to a particular helpline number given in, the letter. It says that the award has been sent from snapdeal, Nalini Ranjan Avenue Basantalla Saha road, New Alipore, Kolkata-700053.
I says that i have to contact them an provide them with a bank account linked with adhar card.

This is in reference to order id : [protected].
May I know why my return request has been closed?
The product I recieved was missing parts, they had return policy on the product so I filed a return request. I want refund ASAP.
The customer care executive also contacted me regarding the confirmation, but somehow the next day I see the request as closed.
Kindly look into this matter and resolve my issue....

I've already uploaded the courier receipt for my product return on 10th September 2019. But snapdeal is telling me to upload the receipt again and again. There is no option of "upload courier receipt" anymore on My orders since I've uploaded already. And I already got the refund money today. I think snapfeal doesn't check my courier receipt I uploaded .Please do check carefully and reimburse my courier fee. My suborder Id is [protected].

Thank you.

I have purchased gift card from snapdeal however order failed and payment deducted, i have not received refund since 30th july even after following up through multiple channels, they always give standard reply that "we have refunded and the same will reflect in 2 business working days if not kindly share statement" however i have replied with statement multiple times but always same reply. Kindly help to get refund asap.

Order id: [protected]

I have booked the free foot loafers. The id is [protected]. The message i received today shows that the item was delivered at 7 pm. 2 to 6 pm i was away. By 6 pm i arrived. But the item was not delivered as mentioned in the message. I enquired about this with my neighbours. Nobody received the item. Kindly track the item and deliver it to me or cancel the item and make the refund.

Y. K. Rajagopal

I purchased laptop through snapdeal, it gives one and half hour battery power back up only whereas their specification shows 5 hrs back up. Regarding this issue i approached help center they suggest me to contact lenovo service team. I contacted them after checking they told everything is normal we wont change any battery or hardware items. So i went for return option on the 5 th day itself that i received. As per snapdeal policy consumer has 7 days to return the product if the product was not satisfied. But snap deal is not taking their product and not responding well. I am highly upset please help me to get my money back.

I had ordered a pair of slippers and when they were delivered i found them to be torn so i ask for a replace and the guy took my slippers for a replace. I got a mail saying that it could not be replaced and that they will initiate a refund and when i provided my bank details after they kept on pestering me they said they will refund the amount within 2days but it has been over a week and it says that the amount has been refunded.
This fraud can't be practiced on consumers please take necessary action.

Got a damaged iPhone 4s, within a day, when complaint they massaged for refused to replacement or return.
No one executive from snapdeal customer care call us.
Unable to contact to snapdeal executive, bad app.
Is any one suggest how to file complain a cyber fraud against snapdeal.

I ordered 2 double bed bedsheets. My order no. is-[protected] on 18th august. I seen order status their was i saw order delivered on 23rd august. But i haven't recieve my order even i haven't any inform msg or call before delivery. Then i sent complaint email on the snapdeal website they replied me again and again the order is delivered.
Then i replied many times and send all the information but they are don't do anything now i am very frusted and i want return my money.

Please be informed that I have received the items today[protected] but while inserting the Cartridges in the printer getting the erroneous message that
“The products inserted are not HP Genuine product” and the printer is not working. At the same time I had ordered the original HP cartridges.
Please advise what to do now?

Regards,
Parayil Abdu
Mob: [protected]

Sent from Abdu's iPhone

On 03-Sep-2019, at 12:27, Snapdeal wrote:


Hi Parayil,
It's cool to be on time. It's cooler to be early!

You were eagerly awaiting this package and we were committed to delivering it at the earliest. We are super happy to have delivered it before the promised delivery dates.

We hope that you like your purchase and are already using it. In case you wish to return it, don't worry! Our Easy Returns Policy offers quick returns and replacements.

Please note that we will be able to accept your return / replacement request only once we receive your item with all original packing, invoice, MRP sticker and tags. Your item should be unused and unsoiled and additional accessories (eg. Belts, buckles, etc.) should be included in the package.
Order ID: [protected] Placed on: Mon, 19 Aug, 2019
Item(s) Delivered

1. `HP 951XL CYAN INK CARTRIDGE ORIGNAL
Delivery Charges Free
Total Amount Rs 7497

2. HP 951XL MAGENTA ORIGNAL INK CARTRIDGE
Delivery Charges Free
Total Amount Rs 7497

3. HP 951XL YELLOW ORIGNAL INK CARTRIDGE
Delivery Charges Free
Total Amount Rs 7497
Please share your awesome Snapdeal experience

RETURN / REPLACE
Return/Replace is eligible till Tue, 10 Sep 2019

We look forward to seeing you again soon.
Team Snapdeal
Check out our Easy Returns Policy | Browse top FAQs, please go to HELP | Support a cause via SD Sunshine
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.

Hello team

I am going to lodged a complaint against your site

As a fraud has been done with me

I have ordered products on your site

As we know that your site is a trusted site and the experience of the customer's are good

But what the # is that i have ordered watch for me and my brother and also nike shoes

The delivery agent has just delivered the order and i have paid money to the delivery agent.

I am shocked to see that there is nothing in the boxes

The boxes are empty

You guys cheated with me

I have ordered from snap deal as it is one of the trusted site

My relatives and my family member's are always trust on your site

But this time you guys have made a cheating with me

I want my products or my money back

I have got empty box just there are some polythene s are there

I have also informed my relatives and family member's that what you have done with me

I will also go on the social media and i will also paste there that what you guys have done with me

I will never buy anything from you guys

I want my money back

I have also pasted all the relevant documents on the social media

You cheaters

I want my money asap