Snapdeal.com Complaints & Reviews

My ORDER NO. : [protected] Snapdeal Your Customer Service is the worst I have ever experienced when it comes to online shopping. I have used Flipkart, Jabong, Myntra.com, Amazon India, Yebhi.com many times and in this diwali sale I opened SNAPDEAL and its my first order from Snapdeal which is Refrigerator - "LG 377Ltr GL-388YRQ(GR) Double Door Refrigerator Gardiation red" Product code : [protected]. I placed my order on 19th October then waited 2 - 3 days but it did not even dispatched yet so I called many times regarding late shipment of product they keep on telling me the estimate date of shipment And I keep on telling your unprofessional Customer executives that Dont teach me about shipment and all, Just take me request to escalate the process of shipment. First the shipment estimate date was 25th of october but on that day also my order did not get shipped so I called again your customer service and I got to know that this product went out of stock from that paricular seller so we have automatically placed the same order with different seller so Obviously my shipping date got extended to 29th of October but it did not gt shipped even on 29th October so I called again to customer care they said just wait few hours It will be shipped by evening I said ok. But it did not get shipped so i just got to know that estimate shipping date got extended again to November 3rd. But I got a message from snapdeal on 1st November early morning that your order has been cancelled and my full money got refunded to bank account. I called snapdeal with so much anger on the same day afternoon and I keep on listening sorry sorry But I dont want to listen any sorry I am ready to pay again but I need only this refrigerator in any color. So that customer executive filled a complaint regarding this and said you will get a call or Email I said ok thanks. But I did not get any response so I called again just few minutes back and One executive named : Sohal Or Sonal Chaudhry I tell you he does not know anything he was like Ok do what you can upto. Now I dont want to listen any execuses I just want this Refrigeration ASAP in any color I am ready to pay but will only pay only tht same price in which I were getting the product. Note : I bought this FRIDGE after having a offer which gave me 2000 discount on the price of fridge as it was on diwali sale but you took more then 10 days in just 1 order but at last i got my order canceled and the diwali sale got away from all online + offline retailers now what should I do ? As I want that REFRIGERATOR very badly, You are doing fraud in name of PROMO OFFERs and your customer care is really bad I called more than 15 times to your customer care number I always have to wait 5 - 15 minutes to get connected. Now please dont say that you are getting so many calls or any excuse If you are providing any service just increase the man power If you cant handle the traffic just close your company SNAPDEAL.com. I need a response which should be in my favor. Thats it Order Screenshot : http://prntscr.com/52mhj1

Hello, My name is Mahesh Godse and I did the BIGGEST MISTAKE OF MY LIFE when I placed an order (keyboard stand cross) on 8th Oct, but still not received the product. Order number is [protected].My complaint number is 11914337 with snapdeal. I have not received the money or the product. Its lying with Bluedart courier service in Mumbai since 13th OCT but still not delivered to me i.e 40 days As per trust pay policy : If your order is not dispatched within 3 business days after the promised shipping date, TrustPay guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order till the time product is dispatched – No questions asked. I have not received my money till yet. I am marking this email to the CEO (Kunal Bahl) and COO (Rohit Bansal) so that if they really care about their customers, the would give me a status update . I spoke to the following supervisors who assured me i will get my money back and i know they dont know a about when i am getting my money back. -Narendra Gupta -Tarun Soni -Vinod Burmola

I booked my order on 18th Oct 2014 .I got a message saying product will be delivered on 26th Oct. When I checked the status I came to know it will be delivered on 30th Oct. After that I got to know it be delivered on 3rd Nov 2014.suddenly I got a message saying it has been delievered on 4th Nov 2014 to your address. But i did not receive any product from Snap deal. when checking with the customer care, they said wait for another one day. After that also i did not receive, i got frustrated i cancelled my order on Nov 6th 2014.I called snap deal customer care several times for refund. I have spent more than 400rs calling Snap deal customer care. Still I have not got my refund. Everyday this Customer care make new stories and give false promises. its totally waste of time and money. Pissed of Snap deal.

I received my Dining set after waiting of a month from my order date. After receiving the Dining set I found two chairs were missing from the partial. I raise the complaint with all the photos and proof. I am following up with snapdeal.com of my partial delivery of my dining set since 1 month but everyday I hear different stories from customer care executives. I spent more than 500 rupees on calling snapdeal.com to deliver my missing two dining chairs but they are responding as they are working on that complaint. Everyday they promise me that with in next 24 hours I will get either compensation or missing two chair. Its already more than a month now there is no update of my missing chairs or compensation. I have recorded customer care conversations as proofs to complain against snapdeal.com...

ORDERED SNEAKERS ON THE 10TH OCTOBER AFTER BEING SHIPPED ON 14TH OCTOBER FINALLY GOT DELIVERED YESTERDAY 14TH NOVEMER... TOTALLY DIFFERENT SNEAKERS BUT CUSTOMER DONT CARE SAYS I HAVE MISSED THE RETURN DATE.. WHERE DO THEY FIND THESE PEOPLE

I had ordered a Ricoh Aficio SP 202SN Printer to Snapdeal on 14th Oct 2014 vide order No. [protected] and made the payment Rs 9300 by Internet Banking. However, they have not been able to dispatch the printer even after one month of payment, nor are they cancelling my order. No communication is being done by the company. I have complained so many times on their website and talked to their customer care executives about 4-5 times, wasting my energy, time and money! What's more, I have emailed my complaint to the company's CEO Mr Kunal Bansal and COO Mr Rohit Bansal and NO ONE has ever responded. Please help

Hi, I made a purchase in Snapdeal on 20th October. My order id is [protected]. I didnt receive my product for many days since the courier partner they have had is delaying the delivery. Due to delay I cancelled my product on multiple times, once on 27th October and other on 3rd November. Every time they say that it will be processed in another 48 hours or 4 to 5 working days. Since that time, Its been more than 20 days and still I didnt receive my refund and neither my product cancellation is processed from their side. I've attached the copy of my order. Please help me resolving my issue. Thanks, Raghavan

I ordered a Panasonic LED 32 inch television for ~ 35000 rs on snapdeal dot com on 20th of October. I called in to cancel the product after ordering, as it did not match manufacturer specifications (I checked with local panasonic showroom). Snapdeal took my cancellation on phone, gave me a confirmation number: 10721339, but sent me an auto reply saying the product cannot be cancelled. When I complained about the same, I was sent an email saying the product can be cancelled if returned on delivery. Even a month after the product was claimed to be shipped, the product is neither delivered nor money refunded. My cancellation has been processed, but snapdeal has claimed that since the product is missing and not with courier company, they cannot refund the money. It is illegal, under their trustpay guarantee and under all consumer act gaurantees to withhold consumer money for mishandling of product and misplacing of product by their vendors. I have been cheated of my money, and they are holding the money ransom to tracing a product that even they admit has never been sent to me, and that I had cancelled well before shipment. It is clearly a way to lock in consumer money and earn interest while citing irrelevant business procedures as cover for not initiating a refund.

I purchased an LED 42" 42PFL7977 3D TV of brand Philips from Snapdeal on 16th Oct 2014. The TV was delivered with defective Chasis [PCB]. The complaint was raised with the Authorised Service Centre, they try to fix it, however were unable to do so, it was escalated to the brand Service Manager, they too could not fix it. All this took nearly 8days to identify that the Chasis is defective on arrival of the TV set. Brand is refusing to replace the TV asking me to go back to dealer[Snapdeal] for warranty replacement. Snapdeal says since its over 7days from the date of purchase, they cannot do anything. Each party Philips & Snapdeal are tossing the issue upon one another without taking the ownership of replacing the TV set since last 4weeks.

Day 11.11.2014 snapdeal tells from morning there will be a discount on some of the products.so in the newspaper there was a offer which was canon DSLR camera for rs 16499...the offer will start at 4 pm...I was online and was searching for the product.In fact my friends 3 of were doing the same but we could not...till 5:30 we were searching the same product.so I called the customer care .he said be online he will check even he dint find anything DSLR camera for rs 16499 .so he said he has register a complaint en he took my mobile no en told me that ill receive a call.after that I dint get call also and there was no camera also..so snapdeal offers fake offers.and I would like to tell everyone not to take anything from snapdeal website.if any update can email me [protected]@hotmail.com

SNAPDEAL ORDER NO. : [protected], Order Placed On :[protected]:59:54. HCL ME Y4 delivered. But charger and adopter are faulty and damaged.I requested to return. But no one is responding. In one of the shipment, snapdeal suppose to deliver by 11th nov. But they are telling to contact xpressbees. But xpressbees says that estimated delivery date is 12th nov. i said snapdeal promised to deliver by 11th nov. But xpressbess telling to contact sanpdeal. And the worst part is that it is not even delivered. Nut courier status updated as delivered for the Shipment ID :[protected]. Snapdeal and xpressbees are online fraud and utter waste to use them.

From past 5 hours I am trying to make payment for my orders which I have added in the cart and I have called to your Customer Care number 25 times and every time I get the same answer "the server & website has crashed" by the way I being in the IT firm working on servers from past 5 years would like to give kind information: if a server/website is down/crash then there is no way out to access the website page we get server error but on snapdeal still I can browse for various products but the moment I go to "Make Payment" that's it LOADING...instead you people should display "FOOLING".And I 110% sure the moment the clock hits 6PM your server will be up & website will start functioning because the reason being the offer for the day is over... LOL!!!Literally this is a pathetic marketing strategy to show the traffic for your so called "SNAPDEAL.COM"Honestly speaking you people are making fun of your self by disappointing & dissatisfying your customers...Biggest Frauds...

Hello, I am fedup with following up with Snapdeal and FedEX team to get the delivery of my TV or refund of my money. They are not taking any action. Please see the chain email, you can see how many emails i wrote, Please help me to resolve this. [protected][protected][protected] bhaskar Rao <bhaskar.[protected]@gmail.com> 4:39 PM (22 minutes ago) to Snapdeal, In-cssuperviso., India, esatsangi Hello, This type of worst customer support never seen in my life. For last 15 days no update even after sending so many e-mails. It seems like you people dont have control on delivery team to manage it. You people just raising complaints and forwarding them to customer. But i think no one is there is take a look is the complaint resolved or not. I am going to publish this issue, daily in one website. I hope if the e-mails not reading by machines then atleast you people will see and take action. So much frustrated. who is working in support if they face the similar situation then only they will come to know. Bhaskar From: Bhaskar Rao <bhaskar.[protected]@gmail.com> Date: Thu, Nov 6, 2014 at 12:22 PM Subject: Re: [Snapdeal Support] Re: Re: Fwd: Write to FedEx Form Submission To: Snapdeal Customer Support <[protected]@snapdeal.com> As discussed, if I didn't get delivery with in 24 hrs or refund within 48 he's then i will go to consumer court. Bhaskar On Nov 6, 2014 12:11 PM, "Bhaskar Rao" <bhaskar.[protected]@gmail.com> wrote: Hello team, I didnt get any response. I am waiting for your reply. If I tried to reach you its always busy. On Nov 4, 2014 7:47 PM, "Bhaskar Rao" <bhaskar.[protected]@gmail.com> wrote: Hello Team, I dont have patience to wait, its already a month. So i wanted to cancel this order and refund my money. thanks Bhaskar On Tue, Nov 4, 2014 at 3:48 PM, Snapdeal Customer Support <[protected]@snapdeal.com> wrote: # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Snapdeal Support, Nov 04 15:48: Dear Bhaskara, Thank you for contacting Snapdeal.com. Please accept our apologies for the inconvenience you have experienced. Please note that your complaint against the order number ([protected]) has already been raised and we are working on the same.We will surely update you with the resolution at the earliest. Complaint Number: 10954529 We request you to bear with us in the interim. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: http://www.snapdeal.com/info/TrustPay Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com FedEx India Nov 3 (8 days ago) to me, esatsangi Dear --Sir--- Please accept my sincere apology for any inconvenience caused to you with regards to your shipments traveling vides airway bill number[protected]---. Please be informed that since (10/25/2014) no physical scans are updated in our system.. We have initiated a communication with our concerned team to investigate on the same. Currently at this moment we are completing a review of the facts and we will be contacting you soon with further information Our trace team will keep you posted on the development. Please be advised that the investigation will take time and therefore we request your patience in this matter. We regret any misunderstanding that may have resulted from this situation and look forward to better serving your future air express needs You may login to www.fedex.com <http://www.fedex.com/> to schedule a pickup or track your shipments. Sincerely, Vishakha Sakat Customer Relations Representative – Associate FedEx Express TSCS (India) Pvt. Ltd. Bhaskar Rao <bhaskar.[protected]@gmail.com> Oct 30 (12 days ago) to Snapdeal, India, In-cssuperviso., esatsangi Hello All, I dont know whats happening with the FEDEX delivery. No update, no progress nothing. Just raising complaints and giving the numbers who is taking care of those reference or cases, no follow-up nothing. Hello Snapdeal team, This is regarding Order ID ([protected]/[protected]) : FedEX is not delivering the product and actually i bought and paid the amount on 3rd October, now 30th october. till now, i didnt receive my TV. Dont you have any SLA and responsibility whether the product is delivered to consumer or not? Really i Fedup with the service and follow-ups.. If tomorrow, the product is not delivered then i will go to consumer court. and now, i getting doubt that, is the TV is going to be workable condition or not as well. Bhaskar Rao <bhaskar.[protected]@gmail.com> Oct 28 to In-cssuperviso. Hello, I am totally disappointed with the Fedex service. This shipment is there with you in Bangalore for last 10 days, but still they are not deliver it. When i am calling and writing to customer care they are just telling will get back to you. I dont know when i am going to get my shipment. This is really irritating me to keep follow-up with Fed Ex. Thats why i am escalating this to you to handle it. I hope atleast it will get resolve at this time. Bhaskar Rao <bhaskar.[protected]@gmail.com> Oct 28 to India, esatsangi Hello team, No update till now. I don't know what's happening. Raised ticket bit till now no update. Called several times and sent emails but still fed ex is not delivering the shipment. I never seen this kind of service in any courier service providers Dear Sir / Madam, Thank you for writing to FedEx. With reference to your below mail, please accept our sincere apologies towards the inconvenience caused to you. Also note further that as per our system updates the shipment is currently showing at Bangalore gateway and our trace agent E Satsangi is working over your issue to deliver the shipment on priority under Ref. no. – [protected] who has been added in the loop of this communication. Our Trace agent will update you as per investigation. We would request you to kindly monitor for updates from our agent. For any further assistance, please call toll free[protected] or[protected] or email us on [protected]@fedex.com. Write to FedEx Form Submission <[protected]@fedex.com> Oct 26 to me Account no.: First name: Bhaskar Last name: Kakumanu Company: Address 1: Kadugodi Address 2: City: Bangalore State/Province/Region: Karnataka Country: India Postal code: 560067 E-mail: bhaskar.[protected]@gmail.com Phone no.: [protected] Fax no.: Message Destination: Customer Service Your Message:*: Its regarding shipment #[protected], I called couple of times to customer care for delivery of product, they are just telling raising complaint, but nothing is happending, i dont know when i am going to get the delivery of this product. The product is in Bangalore for last one week but not delivering this

I am following up with snapdeal.com of my refund request of Rs. 25000 since one month but everyday I hear different stories from customer care executives. I spent more than 700 rupees on calling snapdeal.com to refund my money but they are responding as such the money will not come to for next 15 days. Its already more than a month and even when I call today they are simply saying to give them one more week to initiate the refund and upon initiation it would take 5 more business days to get the money to my account. I have recorded customer care conversations as proofs to complain against snapdeal.com but I need to complain only at New Delhi as all disputes of snapdeal.com are subjected to new Delhi jurisdiction only. I strongly advice everyone not to shop from snapdeal.com

SIR MUJHE 1& HALF MONTH HO GAYE HAIN COMPLAINT DALTE HUE MAGAR MERA ABHI TAK BETTRY AUR CHARGER REPLACED NAHI HO RAHA HAI, SAMSUNG SERVICE CENTRE NE LIKH KE DE DIYA HAI KI BATTERY AUR CHARGER DUPLIVATE HAI, JISKI COPY MAINE AAP KO MAIL KAR DI HAI, AAP JALDI KUCH KIJIYE, NAHI TO MUJHE CONSUMER FORM MEIN COMPLAINT KARNI PADEGI MAIN AAP SE BAHUT PARESHAAN HO CHUKA HOON, MAIN YE DOCUMENT HAR JAGAH MAIL KARDUNGA,

I have ordered Wireless modem on snapdeal cost of 849 Rs/- on 22 October 2014. I have called so many times to snap deal but what they say is, i will be receiving today, And so many todays passed away. Dont know what i have to do. i have the bill . Any help can be appreciated.

the sarees i have returned back which is having an order no of [protected] Aisha Multicolor Printed Faux Georgette Saree - Combo Of 2 cost Rs 497& Awesome Georgette Printed Multicolor Saree cost Rs 293 both of the sarees amounting to Rs790/-

I booked Product on Sneepdeal.com As per the company rule they give refund in 7 day max. But my Amount is not paid to me since on 25th day. I called in call center more then 20 times but no proper approach given by customer care executive please help me to overcome form this problem.I have all the proof of my conversation with snapdeal.com on phone call and mails I attached All the bank statement which is proof

I have received a cheap imitation of optimum's nutrition micronized creatine from your website. the dubious features in the packing are- 1- ill fitted cap of the jar 2- cheap seal 3- inconsistent print on the label 4- bar code scan results displaying different product 5- no authenticity hologram 6- name of importer not stated I would like to return this product and get a refund as soon as possible, otherwise i will be forced to take a strict legal action against the company and the seller.

Hi team, this is regarding my order number [protected]. i want to lodge a complain regarding your service.please treat this as an severe complaint. i have placed this order on 30th of october and as per your mail and bluedart tracking this should be deliver by 10th of november. so may i know what about the nonsense service you guys are offering as i still have not get the product. i do a lot of online shopping and this was my first shopping in snspdeal and i seriously unhappy with the service. if you guys really care for each and every customer can you justified my complain???? morever i tried a lots of time in calling customer care service but could not reach and no call back even. its really disgusting and i may suggest others not to buy from here. can you expedite the servicing process so that the two orders that i have placed should delivered asap else i have to complain to specified people/department. regards, srijani