| Address: Bangalore, Karnataka |
I ordered a Panasonic 32 inch television on Snapdeal over Diwali sale, on the morning of October 20th. After I placed the order, I called in, and asked to speak to a representative about certain features of the product. Over the course of the conversation, I realized that Snapdeal was not providing the same gaurantee on the product as the manufacturer Panasonic. So I asked the representative to please cancel my order as I would buy from Panasonic directly. The representative assured me it would be no problem, as I had placed the order just an hour back when I was speaking with him, and he took in a request for cancellation. He told me, however, all systems were down at Snapdeal's end and my cancellation would be processed the very next day.
By two hours the same day, the product changed to "Shipped" and "non-cancellable." I called snapdeal the n ext day and wrote to them. I got a response that they were unable to prevent shipment, so I can refuse the product upon being contacted by the courier, and hence get a refund. I argued that it was their mistake and I should get a refund, but they kept using delay tactics and assured me that a refund would be processed soon as the product was returned and signed for as returned by me. That is when the fun started. A product that showed as shipped on October 20th, has so far (today is November 6th) not turned up on any tracking system and the courier company has no information on such a product and order ID.
I have contacted snapdeal tireless since October 28th. As part of their TrustPay guarantee, they initiate automatic refunds if shipped products do not arrive within 10 days. After 20 days, Snapdeal has still not initiatied at a refund, and whenever I have written to them, they have written b ack that they would contact me shortly and with top priority. When I call their call center, they say they will call back in 4 hours, and then argue that they haven't managed to work 4 business hours in 4 days. Snapdeal is simply withholding money from large orders so that they can earn interest on it, use it to fund other business, and effectively denying refunds well beyond the time limit where there is any justification to hold them.
Aug 14, 2020
Complaint marked as Resolved 
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team