Snapdeal.com Complaints & Reviews

Ordered A Sony Camera in Snapdeal.com They Showed tat imll get 8 GB Memory card with Camera and wen i opened the parcel there is only 4GB Memory card inside the Package tried to call Customer care but no one responding well. Snapdeal Order Number: [protected], Product Sony Cybershot W810 Camera

Order IDs - [protected] and [protected] This is regarding Order IDs mentioned above. I had ordered these products on 11/11/14. These purchases were successfully done but I still couldn't see Orders in my Order List. So I called up Customer Care department of Snapdeal from where I received these Order IDs. However I was told that there was a "TECHNICAL GLITCH" on snapdeal side that caused my orders to be in limbo. I was told that these orders will be cancelled because of THEIR system error. For Order ID - [protected], I was charged on my credit card. When I sent them follow up emails but received only their auto replies. When I called up customer care on 19th November, the executive said that a refund request against Order ID - [protected] had been sent to Credit Card bank on 11th November itself but I still see the amount as debited in my credit card statement. This is a serious breach of contract on Snapdeal side since they offered a price and I was even charged for that order but I have still not received the product. 1. How can they process a refund request without my consent even if I have successfully placed the order? 2. How can they simply say, it was a "TECHNICAL GLITCH" on their side so my order will be cancelled? Isn't this a marketing gimmick to offer deals to customer but not actually deliver product at marketed price? This needs to be controlled. 3. I believe in such cases they are bound to deliver the product against the order. They cannot simply use customer's money for these many days and tell lies that refund request has been made already. I simply want to say that if they have charged me for something, they have to fulfill their commitment. Please suggest me further steps that I can take against such a fraudulent company.

Hi, I had ordered F&D Tower speakers on 10th Oct' 2014, and I received my order on 19th Oct'14, which was faulty. I logged complaint with you but nobody responded till 2 weeks and after that courier boy collected the parcel for refund process. Now it has become one month and we have not yet received any communication from your end and as per your online portal for Tracking Order, our order is on hold, for no reason. You have provided only courier service provider details, which is Bluedart, AWB number and contact details of courier service, which never gets connected or responded. Now Please let us know by when we can receive our order, and please make sure this time exact delivery date should be provided. SubOrder No.# [protected]

Dear Sir / Madam, i give a ordered Aisha Multicolor Printed Faux Georgette Saree - Combo Of 2 [protected] & Ishin Combo Of 3 Multi Color Georgette Saree [protected] Piece for Rs.1389/- to Snap deal This Snap deal Consignment Purchase Order number is [protected] Order Placed On :[protected]:14:19 It is mentioned in Snapdeal website that Estimated delivery date is September 16 ' 2014, but till now this Consignment is not delivered & Status is mentioned as In - Process Courier detail is Mentioned as SP - SUR (Truck), we were unable to contact this courier agent We are very much disappointed & dissatisfied with the Delivery service & over all customer service of Snap deal.com Kindly requesting Snap deal concerned incharge to take immediate action to deliver our consignment at the earliest Our contact details are as mentioned below : Contact mail id's are [protected]@gmail.com Contact Mobile Number : [protected], [protected] Thanks & regards, Rajesh Kumar

snap deal is ruining my money & time...Order No - [protected]...i order 2 products ...1 canceled and got refund with penalized amount 2434/- which have no clue...another 1 was shipped ...[protected] PI[protected] 0.5 0.0 JAIPUR-JAA CHENNAI MAC JASPER INFOTECH PRIVATE LIMITED - 92006 Anitha charles [protected] Shipment in Transit [protected] | 20:56:09

I HAD PLACE AN ORDER ON OCTOBER 28, 2014 REGARDING A CELL PHONE. THE AMOUNT HAS BEEN DEDUCTED FROM THE ACCOUNT. I RECEIVED A MAIL THAT IT WILL BE DELIVERED BY NOVEMBER 04, 2014. I DID NOT GET IT. AFTER NOVEMBER 04, THE ESTIMATED DELIVERY DATE WAS UPDATED TO NOVEMBER 10, 2014. AGAIN THE ESTIMATED DELIVERY DATE WAS UPDATED TO NOVEMBER 15, 2014. ON NOVEMBER 19, 2014 THEIR WEBSITE STILL SHOWS ESTIMATED DELIVERY BY NOVEMBER 15, 2014. FROM NOVEMBER 04 -19, 2014 I HAVE MADE REPEATED CALLS TO SNAPDEAL AND THE COURIER THE COURIER ECOM EXPRESS, I DO NOT KNOW THE STATUS. I MUST HAVE SPENT RS. 500.00 ON STD CALLS TO SNAPDEAL AND ECOM EXPRESS. THE ECOM EXPRESS HAS RECEIVED THE PRODUCT ON OCTOBER 30, 2014 AND ITS STILL SHOWS IN TRANSIT. THEIR WEBSITE TOO IS UN UPDATED . THEY ARE LEAST BOTHERED ABOUT UPDATING THE WEBSITE OR INTIMATING THE CUSTOMER AND GIVES FALSE PROMISE OF WE WILL GET BACK TO YOU IN 24-48 HRS AND YOUR CASE WILL BE RESOLVED. NOTHING HAS HAPPENED.

Frustrated with the way I am chasing to get the pending components which I did not receive in my order. The message is to Snapdeal Sales head - You guys should be ashamed of your roles and responsibilities. Your guys do not know how to handle your sale and how to manage your vendors. Your fellows do not call back on complaints, neither chase the vendor about the issue - Not sure why you are in your job. When we chase on complaints - 50% of the times you don't have an update and remaining 50% your systems don't work. A filthy so called 'Resolution Team' - I have spoken to are Vikas, Manish, and few others - Useless job but ton's of lies. You kill our patience and make us blow our mind out - Completely Shameless. You have my complain number above, can this be looked into and can the products be sent without further delay.

I ordered videocon washing machine from snapdeal on 8th of October, after 2 week when i got this it was faulty and from that day i did lot of calls and emails to snapdeal but in every calls they told me in withing 48 hrs it will solve but still i waiting for that solution, they i did more then 30 mails to snapdeal regarding this but didn't receive any reply from there side so i have to call them every time but no result. 2 times they told me call to bluedart to pick your product and that 2 times bludart told me they will not pick any snapdeal courier. i wasted lot of money and time but still suffering with same problem. my order number is : [protected] product name : Videocon Ocean Plus VS72N12 7.. if you can solve then told them to refund my all money. thanks

i ordered usb otg since 3 months ago.after 30 days i recieved this item.finally usb is not working.i calling to costemercare person many times.the persons are not responced.costcare no is not working.if the number is work that persons is cut the phone to see my number.they are block my number.my amount is not receved since theree months.SO DONT PURCHAGE FROM SNAPDEAL.

I have ordered a dell 2tb external hard disk on 11Th of Nov, 2014. Yesterday I have received that, but in the invoice serial number of that product is not there. When I called to dell customer support regarding the warranty they told me that the product is 4 months old. How is it possible I just bought it 7 days back and also told me that without the serial number the invoice is invalid. So please send me a valid invoice with the product serial number and how you are selling products which has already been sold. ORDER NO. : [protected] Order Placed On :[protected]:36:34

Hi, My Order No : [protected] I have ordered two memory card on 16-OCT-2014.Still i didn't receive my order, already compliant registered more than 5 times below my compliant register no 11532741 & 11393615 & 11532744 & 11467097 & 10922920. So I bought another memory card. i felt very bad in Snap deal. i waiting more than 30 days . So Request to you Please cancel my Order and refund my money.

I purchased my product on 12th of October 2014 order ID: [protected] and [protected] Estimated Dispatch Date was on or Before Oct 22, 2014 and they further given me delivery date of 30th Oct. But still now I did not received these prepaid item. 3 times I called to customer care for this but they are not taking any right actions as this was a prepaid order my money is blocked. As such please take action against as soon as possible.

Order No: [protected] For a try I purchased something from SnapDeal not from Amazon or Flipkart and now it is the time for suffer, I ordered a watch from Snapdeal on 15 th November at the time of ordering it shows Shipped within 2 days but after ordering it became 4 days, OK still that is n't a problem as they shipped in 3 days on 17 th Nov through Delhivery and here start the pathetic problem the Delhivery team pickup the courier and it is lying in Bangalore from Yesterday and no more tracking update like what is happening so I called their(Delhivery) customer Support and at first their Team is very rude ad they told me you will get the delivery by assured time which is 27, what they hell they will take 10 days to deliver a product from Bangalore to Bhubaneswar, I got products from Bangalore to Bhuaneswar means parcels consisting item more then 2 kg just in 6 Days through Indian Post and when I drop a mail to SnapDeal mentioning about the time frame and their courier teams rude behaviour they didn't go to the root of the cause and told me you can cancel the order and we will return the money and for that also they will take 15 days because they wrote me that "hank you for contacting Snapdeal.com We are writing to inform you that your order cancellation request has been raised, however before the cancellation request was completed, the product was shipped. We request you to refuse delivery and the product will be returned to us and we will initiate the refund for the same, upon receipt of the product. Please accept our apologies for the inconvenience. We assure you that your payment is covered under Trust Pay." means it will take 10 more days to reach me and then I will refuse the Order and they will return the product and again it will take 10-11 days to return the product and after that I will get the money then who will pay me for the time I lost and what I suffer ordering from SnapDeal as that was a Gift for my Sister and I will unable to gift her as with the faith of E-commerce from Flipkart I tried snapdeal and they just made me down and lastly I can say it is My fault choosing SnapDeal over Flipkart.

my order id is [protected] from which i have ordered micromax q55.there is a problem of network connectivity, so i want a replacement for the product for which i want to know the procedure so immediately contact me.my mobile no. is [protected] and my email id is [protected]@gmail.com.

YOUR ORDER NO. : [protected] Order Placed On :[protected]:28:27 Order Details: S.NO PRODUCT NAME PRODUCT CODE STATUS UNIT PRICE QTY PRICE PRE-ORDER AMOUNT SUBTOTAL 1 Sony MDR-ZX100A Over Ear Headphone (White) [protected] Track Shipment > Est. Delivery Date: Nov 17, 2014 I placed an Order on 27th Oct. Today is 18th nov. Till now i did not get my order...

I have bring the prestige cookware but some defect in product. I had requested to replace but as per snapdeal team they do not have the product & will provide refund but instead of several reminders on phone & mail from 29th Sep 2014 to till date. I have not received any refund yet. Please look into the issue urgently. Name :Atul kumar singh - [protected]

Hi, I bought a new laptop i, e Dell Inspiron 14 3442 Notebook (4th Gen Intel Core i3- 4GB RAM- 500GB HDD- 14 Inches- Ubuntu) (Black) on 7 th, November. It is delivered on 11th November. This is my Order no [protected]. I got a product with opened sealed. I raised a complaint on the same day i, e 11 th November.This is my Request number 11712277. But still now i didn't get any response from snapdeal. It's all over 6 days completed. I want cash back from Trust policy. Snap deal is completely cheating me by giving used products to customers. thanks & regards shivakumar [protected]

I had ordered JBL MICRO WIRELESS PORTABLE SPEAKER. Delivered to me on 11 nov. Carrying case and warranty card was not there in the box... when you play the speaker with the song doesnt.play with its normql rhythm. By now i have sent 10-12 emails and made 10 calls to customer care.. everytime reply is the same..We have raised a complaint, we will get back to you with a resolution.. Today is the 8th day of complaint not even a single call from their side. Ticket no #11709637

I have ordered a jazz drum on 12th november 2014 for that my order no. Is [protected] and sub order no. Is [protected] for which i have paid rs 640 n that too on discount but the price mentioned on the product is rs 172 inclusive of all taxes. I am highly disappointed by this and now its a question that should i buy from snapdeal or not. You please look in the matter n revert back asap.

Almost a month later and still no sign of product or refund. I had placed an order on the 23rd of Oct for a voltas ac which was paid via net banking. It was supposed to be delivered within a few days and never got there. I had to buy another ac and spend the money again. I have called snapdeal (details below) so many times with no luck. I am still waiting for the refund. This is a sad state of affairs for a company which wants to be the number 1 online seller. I doubt Amazon and Flipkart would provide such horrendous service. Pls refund my money this week. I would hate to see this go to consumer court for such a paltry amount for you guys. Details of calls with Snap Deal SPOKE TO MR MRINAL ON 28TH OCT. FLOOR SUPERVISOR CUSTOMER CARE ON 2ND Nov. NUPUR ON 3RD NOV ESCALATION DEPT CALLED ON 10th Nov at 10am ………POOJA FLOOR SUPERVISOR CALLED ON 12th DIPKISHKA WHO SAID SHE CANT ARRANGE FOR A CALL BACK AS THE SYSTEM WAS DOWN 10 AM CALLED ON 12th SAURAUB SAID HE WILL ARRANGE FOR A CALL BACK AS THE SYSTEM WAS DOWN 11 AM CALLED ON 12th SANJAY AT 7.45 PM WHO CONNECTED ME TO …….THARUN SONU SUPERVISOR CALLED ON 12th ANIRUGH TEAM MANAGER 8PM ON 12TH NOV SUMIT KUMAR SNR MANAGER WAS TO CALL ME ON 13TH (NO CALL) CALLED 14th 1pm SPOKE TO VARSHA………..(NO CALL BACK) CALLED 17rh at 5.30 SPOKE TO HITESH TRASFERING THE CALL TO SUPERVISOR SANDEEP JANEJA FLOOR SUPERVISOR WHO TRANSFERRED TO SENIOR AND DIDN’T CALL BACK CALLED 17th NOV AGAIN RAVI TANEJA TEAM MANAGER The request nr is #11986189 Pls fix this as it is really a sad state of affairs for 36k. Regards, Minoo