Snapdeal.com Complaints & Reviews

This is one of the most pathetic online store i have ever came across, In spite of so many mails/calls my query/issue is still unattended, its been a month now i am waiting for the refund of my money. Big NO NO to SNAPDEAL for future purchase

Hello, I've placed a order on 26th Oct and the same has been cancelled on the same day. My order#[protected]. The order amount is Rs 1140. But only Rs 620 have been credited back to my account. I sent couple of mails on this to [protected]@snapdeal.com but no one even responded to my complaints. Regards Midhun

A order no.[protected] placed in Snapdeal.com against the purchase of water purifier on 15.10.14 but, till now the product was undelivered and amount was deducted during the time of online shopping. Now neither the Snapdeal.com nor the courier partner Bluedart gave any confirmation against the product delivery and both of then just neglected the matter. This was simply a case of fraud and harassment with the client where money was deducted but I didn't receive my shipment. Very very poor service by Snapdeal.com

This is the first time experience with Snapdeal.com. I have booked a LED TV at Snapdeal.com on 12th Oct 2014. They delivered the product on 30th Oct 2014 after several follow up. On receiving it was shocking. There is no wall mounting arrangement. I enquired with snap deal customer care. They claim it is not indicated in the product page of their website so they can't supply it. Some how it is not reliable now I am unable to install my TV.

respected sir/mam, I am Hitesh sati, i have buy schwarzkopf taft power hair online through snapdeal on 16 oct 2014, they given me 4 days for deliver my product but i didn't recieved it yet, at first they gave me date 26 oct for delivering, but when i call to their customer support they gave me another date 31oct2014, and complaint number 11001463., but i didn't recieved it yet. i have called on[protected] . i had make an online payment for that the told me that if didn't recieved my product yet then they refund my balance in my account but they even didn't do that. they transfer my balance in snapdeal account as a sd cash but it cannot worth for me whren i order some other product it happend again as i have already buy a deodrant earlier in which i got fake product for which i make a replacement for that when i buy another deo through sd cash they again gave me fake product. sir i need my cash back in my account. so kindly lookout this problem and make my cash back. thanking you, Hitesh sati mob. no.= [protected] order no.=[protected] request no.=11001463

It is the worst experience with an online purchasing website, I will name it snapdeal.com and never order again. I placed an order of a bean bag on the 13th. I got an email that the package was dispatched on the 18th. They told me it would be delivered by the 22nd. When I called on 22nd they told me 26th. When I called on 26th they tell me 28th. When I called on 28th they told me 31st! Today is 31st and again I was told by an automated call that it is delayed again. When I call snapdeal they tell me they have already shipped the package. And all they do is forward requests! When I call e-com courier services they tell me that 'sorry sir due to festival it's going to take some time' Some more time?? I mean it's already 20 days!!! It doesn't even take an international parcel to reach so long. All they are doing is making a fool out of customers I've attached an image that has the order details. Hope the consumer forums can do something about this. ORDER ID: [protected]

I had purchased a product from Snapdeal (Sub order No [protected]) and paid using net banking channel. However, as the product delivered did not match the product ordered, i returned the product and sought a refund. On 31 Oct at 15:44 i received an email stating that the refund amount will be returned to my bank account. However, twenty minutes later, at 16:04 i received another mail stating that the refund has been made through SD Cash. This amounts to cheating as my consent for the same was not sought. This reflects poorly on a supposedly reputed company.

That i have ordered for a Karbonn mobili vide order Id No-[protected] dated 18/10/2014 and as per their information they have informed me same will be reach to you on or before 28/10/2014 and also they have informed me same hase been despatched through Blue dart Courier but the said order has not yet been reached to me till today i.e 31.10.2014 . It was very urgent for me so i have again order for that product through Flipkart same will be reach before me tomorrow i.e 01.11.2014 so please returned the product. Thanking you

Sir, I purchased curtains online from snapdeal dated 20.10.14 and made online payment immidetely as the price was mentioned below the product and thereafter i received order confermation mail from snapdeal in that mail they mention your product will deliver on or before 27.10.2014 but it was not reach till 27.10.2014 n when i approched them their behivor was not good and they have not given me any right answer, and assure me that your parcel will reach within two working days, On 29th i received only one part of my curtain.nad for rest i received mail on 30thOct, 2014 that due to non availability of the product your order have been cancelled. Sir there was two types of matching curtains in absence of one curtain the worth of other curtain is nothing and the worst part of this deal is i have received one part and other part of this deal is cancelled by company and now company is not willing to accept delivered order it is non cancellable and this curtains dose not keep any worth for me and i have already paid for this. Sir that cancelled deal is still available on their web site but rates has been increased by Rs 400 (Dekor World Sea Green Altra Design Curtain - Set of 2) my order booking rate was Rs 490 and now their rate is 899. How can any company can do this with consumer it is against competition and consumer law. one company booked my order in the rate of Rs 490 then how they can cancel my order due to non availablity of the product which is still available on their web site in Rs 899. Sir this is my humble request you to enforce Snapdeal company to deliver my product without any more delay because it is against the consumer law and to be treat as breach of trust or breach of contract. Thanking You Advocate Vishal Garg BAR Council of Rajasthan Enrolment No. R/58/2014 [protected] Udaipur Rajasthan

Hi, I bought a new tablet from Snapdeal.com on 13th august 2014.This product was delivered to me on 16th august 2014. From fist day itself I was facing the issue of black-white screen on tablet display but on contacting customer service I was asked to perform latest software update which was of around 128 MB size too big to download from normal 2G connection. Which took me at least 7 to 8 days to complete the download but when I faced the similar issue even after the update I approached Lenovo service center in mumbai with all bill and warranty detail. Meanwhile I lost the replacement window of 7 days which is really very small considering the type of issue and situation in which I found out. Lenovo raised the Service order request # [protected]. But after one week I was told that one of sensor is missing my new tablet and company is not providing that sensor to the service center. I am seriously not sure whom to approach in this issue related to new tablet. I also raised this concern to Snapdeal.com but they are not responding saying after 7 days they can not do anything about any product. I feel that I was not sold genuine products. I have attached invoice copy and response from Snapdeal.com for reference. Hope to get your reply as early as possible. Thanks, Keyur

Dear Sir, I have purchased gas geyser through snap deal (online ) on last one week ago. I have received parcel of same by courier on 20/10/2014. after open the parcel we found defective peace (cabinet dented at three side). after installation of geyser its not working after one week, I purchased geyser with one year warranty, I have called to distributors for repair, but they are not giving positive response for repair or replace. They have no any service center at delhi or near NCR. I have called to distributors three time with contact no [protected], They have no solution for my problem. I want repair or replace my gas geyser... otherwise i will file my complaint at consumer court.

I have ordered a Sony Xperia E3 Dual -Black from snapdeal on 19.09.2014 Time 17:06:29 I paid the bill from my CREDIT card.My order was supposed to get delivered on 28-09-14 But till now the product has not been delivered and no proper response from the customer care. Order no. [protected] Complaint No.my first complaint to snap deal Request number 9725790 dtd. 28.09.2014 ans second on 07.10.2014 Request number 10006607 and third on 28th oct.2014 Complaint Number: 9785887. please resolve my problem please advice Bikram Kumar

My Snapdeal order No. : [protected] This is really very bad experience I ever experience from Shopping with Snap deal. Since i have placed my order on 16th of October but still there is no progress on product delivery. When I tried to inquire with Ecom Express your courier partner they said me we are not responsible for any of your delivery and why don't you ask to snap deal for this delivery and please do not call us on future. They also put the status on their side as consignee asked for future delivery, I don't understand when no body called me/ SMS me or mailed about this delivery then how can they put the status like we requested for future delivery. This is really very bad for any customer who has already paid the amount 15 days back and still waiting for product to be delivered . Please note I would need a compensation for this much of delay or please cancel this order and refund my amount ASAP. One more thing If they put the status as we asked them to future delivery it means may be today oer tomorrow they will put the status as delivered the product, although i would not receive the product but as they are keep posting the false status then who knows they will put the status like this also without delivering the product to me. I am really worried about my money and this is a clear case of forge or rogue . I am expecting a quick turnaround on above concern.

I have ordered the Adata 16GB Pen drive in snap deal on Oct 10th and paid the amount (464/- )also for that product. But till now the product has not been delivered and no proper response from the customer care. Order No: [protected] Complaint No: 10893318 My first complaint to snap deal on Oct 24th to Rithesh and second on Oct 26th to Ashima and Third Oct 27th to Rounaq and Oct 31st To Sabila and same day to their supervisor Puja. Every time when I call, I have to wait for nearly 5-10 mts to speak to customer care and it is STB call for me. No proper response from them and they are not able to cancel my order and refund the money back. Please help on this...

I have ordered a Elite flip cover for ASUS fonepad 7 my snap deal order number is [protected] Xpressbees AWB No[protected] I have to say VERY POOR DELIVERY SERVICE of expressbees. They neither respond to your calls nor emails. Completely fraud courier service. Xpressbees shound be banned immediately. When tracking with their AWB no it simply says 'out for delivery consignee not available' and that is written for about 5 consecutive days. On 22nd OCT, I got a mail saying delivery tried but consignee not available please provide your date of convenience and I have given 29th OCT as I was left for hometown. Now they don't even respond to my repetitive emails. And no words for their customer care service phone number as they employed less than or equal to one person for that role (waiting time goes half an hour every time you call). So they might not actually receiving any calls and just fooling people with non-practical waiting minutes. They did never call me before delivery so it is hard to believe that they even tried to deliver my product. As all couriers call you before they come to your doorsteps. I just checked the status of the delivery and now it is showing in Delhi. I simply don't understand why these vendors chose such a fraudulent courier service. I got all the other products from Snapdeal I ordered along with this. Just this one got in the wrong hands Please help !! Regards, Dharmesh Kumar +91-[protected]

THE ORDER PLACED ON 18TH OCT.2014. IT IS UPDATING GOING HERE AND THERE FROM ONE SELLER TO ANOTHER BUT NOBODY IS DELIVERING THE PRODUCT.I HAVE ORDER THE SAME ITEM BEFORE ALSO 4TH OCT 2014(ORDER [protected]) FOR WHICH WRONG ITEM SENT AND THEN MONEY REFUNDED AFTER SO MANY DAYS..TILL DATE I HAVE NOT RECEIVED MY PRODUCT.EVEN YOU SAY FESTIVAL SEASON, IT IS MORE THEN THAT DELAY.AND YOUR TEAM IS NOT DOING ANYTHING.JUST LOOKING AND LOOKING INTO MATTER.WHAT ARE THEY LOOKING? ANOTHER SHIPPING DATE 30 OCT.2014 IS OVER. AND ITEM YET NOT SHIPPED.THEY ARE JUST SAYING PROBLEM FROM SELLER.YOU DON'T EVEN HAVE CONTROL ON SELLER SO HOW CAN YOU ALLOW THEM TO SELL ON YOUR SITE.AND ALSO THERE IS NO PHONE CALL RECEVIENG FROM YOUR SITE.EVEN AT LATE NIGHT HAVING HUGE VOLUME OF CALLS SO CANT TAKE MY CALL FOR TWO HOURS, I HAVE MADE MORE THEN 50 CALLS TO YOUR CALL CENTER BUT NONE WAS ANSWERED.DELIVER MY PRODUCT.

I bought a watch from Snapdeal.com on 20 Oct. ORDER NO. : [protected] I received a message on 20 Oct which said est delivery date : 28 Oct. I have been tracking my order on the website. It said waiting for courier pickup on 22 Oct. Five days after that the order was finally shipped. First of all, why does it take one week to ship the product. Even if there was Diwali, it shouldn't have taken a week's time to start the shipment process and that too after I received a message that said I would receive my order on 28 Oct. I have place orders on many other websites before including amazon.in, flipkart, pepperfry etc. and I've received my order within 4-5 days MAX. Usually, the delivery is within two days. Anyways, when one tracks the amazing 'delhivery' courier shipment, it says that the order is at 'Mumbai' hub since 29 Oct, 3:30 pm. Now, the est. delivery date is 3 Nov! Even if the order were coming on a bullock cart, it shouldn't take 6 days to deliver it from anywhere in Mumbai to Thane. Horrendous stuff! So, I try to find a contact no. and atleast I couldn't find it anywhere on the website. One needs to google it and then when you do get through and opt for the option to talk to customer care, the operator promptly says that all the executives are busy and the phone is disconnected. I finally tried calling them at an odd hour and had to wait for 15 minutes to get through customer care. It said your waiting no. is 3 and you need to wait for 6 min. I mean are you serious! How many customer care executives do these guys actually have! I asked the same and of course they couldn't disclose the information. All she did was register my complaint and kept saying that the order will be delivered by 3 Nov. But hello, the courier website says that my order is in Mumbai. Why would it take 5 days! Snapdeal is just about advertising with big stars, their delivery system and customer care is a complete failure. I couldn't find an email address to raise a complaint either. I would NEVER recommed SNAPDEAL.

I bought a TV from snapdeal.com paying online with order# [protected] on 12/9/14. The deadline to deliver the order was 22/9/14. On 23/9/14 seeing that the product did not arrive on time I purchased a TV locally ( I had to present the TV to someone as gift on his birthday). Before that I called up Snapdeal customer care and inform about the delay in delivery and my compulsion to purchase the product. The representative regretted and advised me to not receive the product which will take care of my refund. He also registered my complaint as Request# 9577976. Please note that the option to cancel the order was disabled by then and on 23/9/14 the package was lying in Delhi warehouse with BlueDart (way bill number [protected]) waiting for some formalities. Now the package was brought to me by BlueDart on 27/9/14 and I refused to accept the product as per advice by Sanpdeal. On 27/9/14 quite interestingly I received a mail of delivery notification and a feedback request for my purchase. Being a bit nervous I checked out my account in Snapdeal and found that the status of the Order to be shown as “Delivered”. I again called up Sanapdeal and expressed my concern about the wrong status of the order. The customer rep assured me that this is a mistake in the system and it will be corrected. He again registered another complaint with Request# 9731675.From then on till 20/10/14 I received mail from Snapdeal related to delivery confirmation and request to share my view. Again being concerned I called up customer care and every time they promised me with sugar coated words and probably generated different request# but never did anything for a resolution. On 20/10/14 feeling completely hopeless I wanted to escalate the matter to higher authority and sent a mail to Sanpdeal CEO(Kunal Bahl) and COO(Rohit Bansal), The addresses are published in Snapdeal website copying the customer care as well. Till now they did not communicate back anything nor did they refund my money. Therefore as my last resort I am appealing to you to please take necessary action to not only resolve my issue as soon as possible but also give Snapdeal an exemplary punishment as per consumer protection law of our country so that they don’t hold up customer’s money for unreasonable period of time for no reason but benefit of their own business. Please note that I can provide evidences for all communication mentioned above. I am also attaching some screenshots from my order in Snapdeal’s website plus BuleDart’s tarcking site. Thanks & Regards Sanjib Dutta Cell# [protected]

Sir, I have ordered a Samsung Galaxy Core 2 4GB Phone White from snapdeal on[protected].my order id is [protected].I paid the bill from my CREDIT card.My order was supposed to get delivered on 13-10-14.But my product has not yet even shipped from their warehouse. I have already contacted the customer care in snapdeal several times and filed a complaint also.My complaint ID is 10901589. Even my complaint has registered no response has yet seen.kindly do the necessity measures as soon as possible. ARDHENDU DUTTA

Dear Sir, I HAD ORDERED Cometodo Blue Casuals Shirt ON[protected]:58:02, ON THE OCCASION OF OUR DURGA PUJA FESTIVAL AT WEST BENGAL, BUT MUCH TO MY SURPRISE SNAPDEAL HAD DELIVERED ME A FAULTY PRODUCT, AND THEY MADE A REVERSE PICK UP OF THAT PRODUCT AND THE ACTUAL PRODUCT ARRIVED VERY LATELY AFTER THE DURGA PUJA, THAT ULTIMATELY HAD NOT SERVED THE PURPOSE OF MY BUYING.MUCH TO MY DISAPPOINTMENT THE PRODUCT WAS RETURNED TO THEIR END AND PLEASE NOTE THAT I HAD PAID A "CASH ON DELIVERY" OF THAT PRODUCT THE SUM OF RS.264 WHILE I HAD TAKEN THE DELIVERY OF THE FAULTY ITEM ON THE FIRST TIME.I DID NOT EXPECT THIS KIND O[censored]NPROFESSIONALISM FROM YOUR SUCH AN ESTEEMED COMPANY. I was really surprised that snapdeal people have not yet bothered to reply to my request id 10643463 of the refund.I got mail that they will get back to me within 48 hrs on Oct 19 regarding the matter, but till now i havn't got any response from their end...This only reflects the gradual decline of snapdeal's service which was simply excellent in the past...Again i have raised the issue and the request number generated is 11035322, again they sent a mail in response that they will get back to me within 48 hrs, but it has been 3 days and again no reply from them...i am disappointed with their service!!! Priyanko roy chaudhuri #[protected]