Snapdeal.com Complaints & Reviews

Dear Sir I have ordered CSM Manipol Complete Body Massager at Snapdeal.com on[protected]. It is supposed to be delivered to me on[protected] as u mentioned. But the same order has been cancelled stating the reason RETURNED as " It could not be delivered by courier to me on[protected]". How is it possible, as the order has been placed by me on[protected] and was RETURNED to you on[protected]. It seems that, you have intentionally made the order cancelled and kept the CoD purchase option close for me stating the reason as i could not take the delivered goods from you. which is nothing but Cheating . Please review the order and reply back Shreenivasulu

Order NO [protected] I have placed an order for a sunglass with Model No: DN 327 with plain frame but got delivered today a sunglass with flowers in the frame which is not as per my specification. I need a replacement for the same as per my specification. . Please arrange return collection at the earliest and replace with a plain frame without any flowers with same lens color . I need Model No: DN 327 as shown in the page. The item was collected back (reverse pickup) and fresh order was placed with the seller by snapdaeal on 19.10.2014. and subsequently cancelled by snapdeal unilaterally stating that the item is not available.I am reproducing the complaint stating the facts and how snap deal is lying from the beginning. ### on 21.10.2014 The item was packed and waiting for warehouse pickup. (refer tracking ) On 1.11.2014 the order is cancelled unilatterarily as the item is not available with the seller. (your mail) On 2.11.2014 Davidson Model No: DN 327 still available for sale in your site. Which one of the above three is true ? Please let me know, do not you feel guilty in appraising the customers with reason which is not at all true ? Please be noted that the item is wrongly delivered and and returned back for replacement after making the payment, the reference is Pickup receipt no; 45109576 Snapdeal [protected]. In between 21.10.2014 and 1.11.2014 i have received a mail stating that the issue is taken up on priority by snapdeal will find a resolution. Indeed Snapdeal found a solution in unilaterally cancelling the order stating a false reason. This has happened to me the second time in six months and fortunately I am in the habit of archiving all my correspondence. ### Whenever I make a request simply they acknowledge with auto generated reply and there ends their resolution and never give any feed back or progress any further. I write to them almost everyday. Even in this case they confirmed that the the amount paid on the order is credited to my SD account but it is not true.. You can check the mail copy of the cancellation in which the SD cash is shown as zero. Even till the time of writing this complaint the SD cash account is not credited. Their customer care manned not by human but by robots. That's all I rate about snapdeal.

Order NO [protected] I have placed an order for a sunglass with Model No: DN 327 with plain frame but got delivered today a sunglass with flowers in the frame which is not as per my specification. I need a replacement for the same as per my specification. . Please arrange return collection at the earliest and replace with a plain frame without any flowers with same lens color . I need Model No: DN 327 as shown in the page. The item was collected back (reverse pickup) and fresh order was placed with the seller by snapdaeal on 19.10.2014. and subsequently cancelled by snapdeal unilaterally stating that the item is not available.I am reproducing the complaint stating the facts and how snap deal is lying from the beginning. ### on 21.10.2014 The item was packed and waiting for warehouse pickup. (refer tracking ) On 1.11.2014 the order is cancelled unilaterarily as the item is not available with the seller. (your mail) On 2.11.2014 Davidson Model No: DN 327 still available for sale in your site. Which one of the above three is true ? Please let me know, do not you feel guilty in appraising the customers with reason which is not at all true ? Please be noted that the item is wrongly delivered and and returned back for replacement after making the payment, the reference is Pickup receipt no; 45109576 Snapdeal [protected]. In between 21.10.2014 and 1.11.2014 i have received a mail stating that the issue is taken up on priority by snapdeal will find a resolution. Indeed Snapdeal found a solution in unilaterally cancelling the order stating a false reason. This has happened to me the second time in six months and fortunately I am in the habit of archiving all my correspondence. ### Whenever I make a request simply they acknowledge with auto generated reply and there ends their resolution and never give any feed back or progress any further. I write to them almost everyday. Even in this case they confirmed that the the amount paid on the order is credited to my SD account but it is not true.. You can check the mail copy of the cancellation in which the SD cash is shown as zero. Even till the time of writing this complaint the SD cash account is not credited. Their customer care manned not by human but by robots. That's all I rate about snapdeal.

Hi, I am expecting a consignment from snapdeal.I ordered it on 21st October and gave me delivery time for 10 days (Because of diwali)Snapdeal order reference number : [protected]Ecom expressAir waybill no.:[protected]Order no.: SLP[protected]Estimate delivery time : 30th October 2014 (thought today is 31st October 2014)I called to Ecomm express on 25th about the product delivery status from Chandigarh to Mumbai, they said it is in delhi now it is going to be delivered on or before 28th October 2014.I was very happy to hear this that my product will be with me very soon :)But unfortunately I haven't heard anything on 28th.Thats oK I thought, It would be definitely come to me on 30th.But in vain no hearings on it and I called e comm again, they said due to heavy load we are unable to send your product.Though my product is mearly 0.5 Kg with full packing ( its a 4GB laptop RAM).I called up then snapdeal on 30th for complain but then they said we cannot log a complain/Escalate the thing before delievery date.I thought that's ok, lets wait for another one day..I called up again on 31st october, they said your estimated date is now 5th november 2014.it cannot be escalate now.No one is supporting..just people are saying sorry, sorry and again sorry.What should i do it with their sorry.Someone needs to do the something.Snapdeal and their fellow E-comm is playing with customer's patience.Today is 4th November still no hearings about the product.

It is very pathetic and sad to express that after booking the item in one of India's leading online item delivery company i e 'Snapdeal . com', the item is not yet delivered (after lapse of 2 weeks). I had booked a laptop on 20th Oct, 2014 through online in Snapdeal.com with an order no.[protected]. I got reply in mail from snapdeal.com that item will be delivered on or before 27/10/2014 & Item is handed over to Blue dart courier service with way bill number [protected]. I queried snapdeal.com as well as bluedart courier service through phone as well as net. Both says as item is misplaced and sorry for inconvenience caused, item will be delivered soon. Lame and silly reasons are given. There is a saying in Hindi "Naam badaa. kaam chota". Service as well compliance to the customers calls is poor. I got a better experience and lesson from this leading online item deliver company ie Snapdeal.com. Troubled customer Prakash 04/11/2014

Hi I placed the order on snapdeal at oct 17th 2014 and snapdeal promised to deliver the item on 24th October. But they not delivery the product at given date. While I contact the customer care they simply extend the date on 31st October. So I keep on waiting and no more luck. Simply as per snapdeal company policy again they cheat customer(me) and not delivered the product. On 31 october night I called them for cancel the item and they told your cancellation/refund request will be registered and will you get the call for refund status. I didn't get any call from snapdeal afterwards. Again I called on 3rd November and they told refund request still not raised and your product will deliver on 6th Nov. It's keep on going on. Finally they are telling that if you not receiving the product on or before 6th Nov we will take request for refund the amount. So almost 20 to 25 days they simply kept the money and earn the interest. If they do like this for 1000 customers then think about the interest money how much will they get it. Good business by snapdeal by cheating customers. They gave some phone number and website regarding the courier company. Both will not work. Atleast from now onwards before send the courier phone number or website url please check it that will currently in working condition or not. The courier details Courier Name - Ewings Courier contact Number - [protected] (hell, why snapdeal gave this number) Courier Website Link - http://www.ewings.asia/default.aspx (I don't know this website actually available or not). The highlight is the snapdeal customer care behaves pathetic and worst manner, not ready to listen what customer is talking about. Simply the reply the status what it is in the computer. Thanks

I had ordered an electric bed warmer and a double bed sheet as a combo package offer. The combo package was priced at Rs.1459/-. I received an electronic order summary stating the price in my mail. First, it started with a delay in delivery. I had to keep calling Snapdeal to know when will the product be delivered. They crossed both the dates that they were supposed to deliver the product in. Finally when they delivered, they charged Rs.500/- extra, the courier person stating that this is the cost of the product and we are supposed to collect this exact amount. Since then it has been just about calling and complaining. Without proper intimation they sent the courier person to collect the product back at a time when we were not at home. They do not follow up the complaints lodged with the customers, instead keep harassing them with no real solution. It is simply a case of fraud and harassment towards the customers.

SnapDeal.com claims that Money is safe under Trust Pay Policy. Trust Pay guarantees 100% money back if product not delivered within 10 days of shipment. I placed order on 7th October'2014 and today it is 4th Nov' 2014, neither is my product delivered nor is my money refunded. I requested for cancellation 10 days back but product status still shows "In Transit". On calling the only available customer care number and wasting approx 15-20 minutes of waiting and Rs 17-20, the only response gathered is "We will look into your issue". SnapDeal is highly irresponsible. None of the online raised requests are responded till now. For all complaints raised, snapdeal replied "please write to us at [protected]@snapdeal.com". On doing so multiple times, Snapdeal only stuffed my inbox with another automated response adding one more request number to the list of request number that is given from snapdeal already. They are big liars. There representatives at customer care say that they will arrange a call back within 4 hrs, that too never happens. There is no one to listen to customers issues or bother to even go through the requests raised. Snapdeal should never accept prepaid orders as they only do this to mentally harass customers. I want my money back asap.

Please return my money which was with you as SD Cash. Snapdeal credited it to my account when I returned a faulty product sent by Snapdeal. I was told that I can use that cash at anytime whenever I require. But now you stole it from me stating that it got expired. I didnt get any intimation that my SD cash is going to expire. You cant steal my hard earned money. Please give it back. my email id/userid: sachin.[protected]@igate.com MAIL ME BACK ALSO ON [protected]@gmail.com

I had ordered two quantity of BP Monitor from Snapdeal on 16th Oct 2014. Order No.[protected]. Product delivered on 1st Nov 2014 and with shock I found that only one quantity was there inside big box. This is clearly cheating. And has any one noticed that you can not post your review if you write review about anything bad about Snapdeal or product. I am planning now further action to make awareness on social sites and against Snapdeal also.

Hi, I have ordered an item (F&D 2.1 speaker)on 25thSep14, order #[protected] from Snap Deal. The delivery date was mentioned as 30thSep14. But its not reached me till today. And I had contacted the snapdeal customer care too many times and didn't get a positive response and I've decided to cancel the order. Even after the proposed date of refund, I didn't get my money back till today and when contacting them, I am getting " still working on it" message Please find the attached mail as proof Kindly look into this issue and help me to get my money with compensation Thanks, Shilu George Mobile#[protected]

Hello Sir/Madam, I have ordered Sony SRS-D9 2.1Channel Multimedia Speaker on 6th of October 2014 on full payment of Rs.4461/- Order ID [protected] which i haven't received yet as of now However its still showing that you're order is ready with vendor waiting for pickup by courier form last 27 days. And i also tried to call on their customer care numbers also complaint several times but still no genuine reply from their end Now Please help me and get me a refund me the amount Regards Prakash Rajani 91-[protected]

I had purchased two items of order numbers [protected] on 16 Oct 2014 and [protected] on 14 Oct 2014. But the product is not delivered to me, though am staying in Kormangala center of Bangalore. I had given complained 3 times and no result. So finally I cancelled both the products and for refund also called 2 times, but they are telling - you have to wait for some more days. In this competition market, where we have so many options to buy a product- who will buy from Snapdeal.com.- where flipkart and amazon giving delivery in 1 or 2 days. I had blocked this site in my pc and requested you guys please don’t buy anything from Snapdeal.com- it’s the horribleDeal.com For phone to customer care I had already spend Rs200 ..

i have buy voltas ac from snapdeal.com on 14th oct 2014 cost 24990 rs. snapdeal.com shows 28th oct shippment sent. but tracking no of blue dart that shows no such shippment done. i have also talk with blue dart they said no such shipment done. i had made many complains to snapdeal, many calls but no positive response from snapdeal customer care team. now i want to cancel my order . i dont have more time to make complains every day. i have to make my cancel my order and need refund my money fast. my order id is [protected]

Dear Sir/Madam, I would like to draw your attention on two incidents happened with me where I have been cheated by 'Snapdeal'. I do not know how many people like me are being cheated regularly by this Snapdeal guys. Purchase 1: I purchased one 8 lit Kent Grand Plus RO purifier (Order Number: [protected]) on 5-Oct-2014 online and paid the money Rs.13950/- using HDFC credit card on EMI basis. Till date (27 days over) I have not received the product. Several times (more than 15 times) I have followed up with Snapdeal customer care representative, till date no output. More than two weeks, several times I requested them to refund my money. They do not bother to listen to customer. Only they know how to loot the money of their customers, any how. Purchase 2: I purchased one 24 inch LG LED TV (Order No. [protected]) on 2-Oct-2014 and paid the amount of Rs.13015/- to snap deal using HDFC credit card. Same fate happened with this order also. Snap deal has swallowed the money, product not delivered till date (30 days over), no money refunded, talked to their representative several times. No solution came. Their attitude is like that, forget whatever you paid. So, your kind intervention is highly solicited so that people like me will not be cheated in future with this Snapdeal Lootera. People be cautious with this Cheater. But I will see the end of this. I have decided to log F.I.R against Snapdeal, will contact media people (whatever source I have) to highlight the issue and reveal in social medias how they are cheating common people. All relevant documents are enclosed herewith. Thanks!! Dr Saikat Banerjee Bangalore 3-Nov-2014

I ordered a watch from snapdeal.com on 13th October 2014 and have not received the order yet ie. On 3rd November 2014. After calling multiple times I have got respond stating that the order is dispatched but stuck somewhere in process. I never got a firm respond or a mail stating that there is delay in delivery for some reason. Order was dispatched by blue dart delivery service but on their website tracking was showing network delay will impact on delivery from 16th October to 30th October. I was unable to cancel my order as snapdeal have no option to cancel if it is prepaid order. This was a gift for my sister whose birthday was on 16th October which she have not received yet. It was a very irresponsible and lame attitude towards customer. The delay can not exceed to an extend of almost a month. DISSAPOINTED. Need a response on this from SNAPDEAL and BLUEDART

my self sandeep v. sawant frm mumbai, on snapdeal i order blue horse black track order no.[protected] already i get the product bt whn i saw size its nt suitable me, so suddenly give custmore care call for replace product bt they told me tht v dnt hve XL size so tht we will refund u r money, after tht i got sms frm u r side wthin 48 hr we will pick up u r product bt still on date nobody call me else after 3 days again i call on care num . again i got same reply ... aftr tht still no 1 call me ...pls its request tht replace my product or refund me my num is.[protected]

Team, I have placed one order on SNAPDEAL for Washing machine trolley on 16th Oct. Now its been more than a week the estimate delivery date has passed, i am not able to see the status of the Order neither i can see the status of my refund which i asked their customer care to initiate. Please help me in this. I had made payment of INR 1176 for this.

My order number on snapdeal is - [protected] It is almost a month I ordered a washing machine on snapdeal and while ordering it was said that the washing machine will be shipped in 2-3 business days. It is not yet shipped. I have contacted the customer care team N number of times and they said that they are working on this on Priority but not able to solve this issue. I have been sending them e-mails but they are not replying there too. I have asked for refund and they are not cancelling the order too while they are mentioning on their website that the payments are secured under trustpay and also highlights that 100% money will be refunded if the product is not shipped with 3 days after the promised shipping date. (i am also attaching snapshot of the same) While my money is blocked i couldn't use other good offers on competitor websites. Now I not only want my money back but also want to get compensated for such irresponsible behaviour from the snapdeal team.

I ordered LG LED tv from snap deal on 9th October and assured delivery date was 18th Oct, then it got changed to 25 Oct and again changed to 31 Oct. On 31st the courier doesn't even where the product is. Both the customer service (snapdeal and courier) are pathetic. Nobody is there to be contacted, was able to contact the courier company at midnight after 1am only. Now i have cancelled the order, again have to follow up with them to initiate the cancel and refund request. I really do not know how many days it is going to take. I bought it from my credit card, it is already reflecting in my statement. What is trust pay and others are doing, who have assured to pay on their behalf? This is horrifying and irritating, these online shopping companies are unable to handle big orders. This will give a chance to sell some unwarranted and chor bazzar goods from these online stores. This has to be regulated and it should be done in a proper manner. In India the justice bends for Money. Whatever complaint we make, at the end of the day the justice will go against us. Awaiting reply from them