Snapdeal.com Complaints & Reviews

Address: Chennai, Tamil Nadu

I had placed an order in Herbalife but SPOON IS MISSING Order ID : [protected] Order placed onOct 17, 2014, 06:59 PMShipping Addressmanju, Manju R Surendra homes Plot no 104 No 1 Pammal main road Pallavaram, nearer to hotel mars, chennai, Tamil Nadu, 600043 Mobile : [protected]Total AmountRs 1180Discount Applied(-) Rs 101Paid AmountRs 1079 Order Details Herbalife Formula 1 Shake 500g Weight Loss - Chocolate Quantity :1Unit Price :Rs 1180Offer Discount :(-) Rs 101Subtotal :Rs 1079 Suborder ID : [protected] Status : Delivered Courier Name: Delhivery Tracking No: [protected]

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Manju Rajan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

We have purchased a Philips food processor from snapdeal.com some 6 months back and it was returned due to non satisfaction (bad quality) of product. We were promised to get our refund amount in 15 days. This 15 days has never come and we are just following up with snapdeal customer care with no result and just assurance that refund will be processed. I would have easily spend some 1500 rs on just following for refund. I want you to take an action on snapdeal.com and ask them to process the refund amount of Rs. 3870 along with compensation of minimum Rs. 1500 spent on following up with them. And yes not in the form of snapdeal credit, but actual cash, its our hard earned money which i dont want to waste on snapdeal anymore. Hope to here from you soon. Regards Rahul kothari [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Amritsar, Punjab

Dear Sir, we have registered with snapdeal for a selling store with a unique code : 6c4518 with the registered firm " OM INDIA " we was working with an employee Sachit Kapoor he has been registered his email address [protected]@gmail.com . He was accessing our account for selling our products . But he is no more longer employee with us .Kindly register our email " [protected]@gmail.com" so that we can work longer the same.

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Darshan Kapoor,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

Sir I had placed two products on 22/10/2014 but till 26/10/2014 I had not received my orders, now the prices of products has fallen down by appximately rs2000/-.sir i am requesting you to please adjust this amt & give credit of the said amt &deliver the product as early as possible.

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear NEERMISH,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Hi, It is has been 10 days to placed a order([protected]) and now after 10 days Snapdeal is sending a mail to me that your order has been cancelled. Still the item Peora Delicate Pearl Jhumkis Pfe19gw is showing available on Snapdeal portal for rupees 500(snap attached). When item is not available with Snapdeal then why they are doing forgery with us. Thanks Ravi

Aug 14, 2020

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Ravisahu

Oct 27, 2014

Hi,

Still they have not replied on my query. Snapdeal still has not removed product from site. Product is still available at site but not available with your seller, how long snapdeal will do this type low activity with us and one joke is mentioned at website
Standard Delivery: Dispatched in 2 business day(s).
When my order has not been dispatched in 10 days then how it will happen in 2 days.
Please justify, how Snapdeal will mange this type of service to their permanent customer.

Thanks

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Ravisahu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Ahmedabad, Gujarat

YOUR ORDER NO. : [protected] Order Placed On :[protected]:18:59 This is my order number on snapdeal.com YOUR ORDER NO. : [protected] Order Placed On :[protected]:18:59 Order Details: S.NO PRODUCT NAME PRODUCT CODE STATUS UNIT PRICE QTY PRICE PRE-ORDER AMOUNT SUBTOTAL 1 Just Colours Trendy Brown Aviator & Wayfarer Combo [protected] Track Shipment > Est. Shipping Date: Oct 16, 2014 Rs. 338 1 Rs. 338 N/A Rs. 338 It is 26 no positive response. From 10-October I have been looking same status over website that product is ready waiting for warehouse pickup. In between I tried contacting customer care but nothing came more than your problem will be resolved in 48-72 HRS. They are cheater they show 60% or more off you buy the product and they will never deliver rather they will ask you to take refund. In refund I need full price of product on offered which I paid because I only bought because It was on offer so either they deliver product or return 1299 actual price. Snapdeal is biggest fraud stop shopping on snapdeal. avoid TV ads and everything. They are cheater. Thanks you

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Braj Bhushan Dangi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Thane, Maharashtra

why i m not getting my order by the estimated delivery date S No. Item(s) name Suborder Code Status Shipped From Est. Delivery Date Package Reference Code Price 1 HP v215b 16GB Pen Drive [protected] Shipped Delhi, Delhi On or Before 25/Oct/2014 PI[protected] Total Value : Rs.554 Total Offer Discount : Rs.92 Cash To Collect : Rs. 462 i want now in 26 th october 2014

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Shuchi Shekhar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

Order ID: [protected] Snapdeal absolutely doesnot have any control on their sellers. They have some problems with sellers and they are making customers to suffer. It's almost one month passed after they committed a particular delivery date. As per the "trust pay"policy if the product is not delivered in 10 days after it is shipped, they claim that they refund the amount in 7 days. But in my case all time lines have gone and they are not bothered even to initiate the refund process. Their self proclaimed so called "trust pay" policy is useless, nobody monitors why things are going out of control.I have escalated to the highest level, still it is of no use. No matter how many times you call, what you hear is "sorry for the inconvenience, we have escalated your matter and our team is working on the same". Service support is just a namesake, customers end up wasting their money in calls but what your hear is such pre-programmed robotic replies. Even with this complaint also I am sure they will give similar reply. They don't bother about complaints in consumer forum even. How can they dare to keep someone else's money without returning? This looks like a Professional fraud to me which they are doing in a decent and silent manner. Order ID: [protected]

Aug 14, 2020

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Address: Kolkata, West Bengal

I booked Fablooms Designer Filler - Set of 5 (16x16 inches) (Buy1 Get1) on 10th October and I receiver this on 25 th October. My order ID [protected] and order number [protected]. In time of checking I found that there is only one Set of 5 (16x16 inches) but there is no free item... though i purchase it on buy one get one offer. It's a cheating...

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Atanu Datta,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

Hi My order ID : [protected] has been showing from past 4 days, shipment handover to JV Express courier and shipped with tracking number: 75005197. When I attempt to track the shipment on courier website it always shows " There is no record to show". When I contacted snapdeal customer service couple of time absolutely no clue, not customer friendly they just reading the information on the screen which is available to me online as well. I have no clue where my shipment and when I will receive it. I am regular to online shopping this is the 1st time i tried with sanpdeal so far the experience sucks and very unprofessional. ~Sreeram

Aug 14, 2020

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Address: Mumbai City, Maharashtra

I have ordered a Voltus 125CY SC. Snap deal has delivered a 123LYe IDU with a 125CY ODU. I do not know this is their standard practice of ditching customers or not. They have fooled me just says 125CY and did not mentioned i is IDU or ODU. Please be aware before buying. 123 is having less energy star rating and having less features. Also cost wise this is low. Also their delivery schedule is pathetic. I have ordered it on 8th Oct, during the order confirmation they told the delivery schedule would be 16th. but i have received the material on 23rd Oct after lot's of fight.

Aug 13, 2020

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Jayendra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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jayendra90

from Hyderabad, Telangana

Oct 28, 2014

Snapdeal does not reverting me back. Although I have intimated them about this incident. A great customer support--- fool customer-- sale products-- forgot---:)

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Address: New Delhi, Delhi

Dear sir, I purchased a power bank on 10 oct 2014, its expected delivery date was 17 oct 2014. i called on snapdeal customer care no. they said due to some issue now expected date is 23 oct 2014 ..now i called snapdeal on 25 oct 2014 now again they are saying due to some problems i get my power bank on 29 oct 2014. if it is not possible for you to deliver product .i kindly request you to refund my money.

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Varun Sethi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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gurmit_arora

from Delhi, Delhi

May 30, 2015

i had purchased a mobile ID: [protected] from snapdeal on Wed, 20 May, 2015. I received message from snapdeal that "your order id [protected] has been HANDED OVER to GoJAVAS_4HD courier tracking number is UNISDEXC1005057 and will reach you on or before May 22, 2015. Please check your snapdeal account or contact GoJAVAS_4HD @ [protected] for courier status." But still i could not received my courier/order. I wrote to snapdeal the same thing then they send me a apology letter "Dear Gurmit,

Thank you for contacting Snapdeal.com.

Apologies for the delay in delivering your product. Your product has already shipped by the seller, however it has been delayed by the courier service due to reasons beyond our control.

Our team is working on the same issue and we will update you with the appropriate resolution at the earliest.

1. Courier Name - GoJAVAS_4HD

2. AWB Number - UNISDEXC1005057

3. Courier contact Number[protected]

4. Courier Website Link - http://gojavas.com/

We appreciate your patience on this."

on 27th may 2015.
Today 30th may after 10 days, i could not get any phone call from snapdeal or courier service.

I am mentally stressed and there were lot of inconvenience caused because of this issue. I have wasted 2 entire Saturdays waiting for the parcel

when snapdeal don't have phone then why they are selling on site. i wanted to buy phone becouse i lost my mobile phone but after 10 days who have patience to wait for mobile phone. Now days you can not spend a day without mobile phone.

i am regular and positive customer of snapdeal, but sorry from now i will never recommend snapdeal to any one. And i will send this message to everyone who want to purchase product from snapdeal if i could not get satisfactory reply from snapdeal within 24 hours.

thanks
gurmit arora
[protected]

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Address: Ghaziabad, Uttar Pradesh

Dear Sir, This is to bring in to your notice that i had purchased keyborad and mouse from snapdeal on 12th of october and the delivery date which was told me was 20th of october through third class courier Delhivery.but despite of repeated call and follow up to both snap deal and delhivery there is no response from either of the two. Today again i called and after 10-15 min of hold i come to know that i will be updated in 48 hrs about when i will get my product. i request to you to kindly take appropriate action against both snapdeal and Delhivery so that consmer can not be cheated anymore. They take money in advance and then forget about the urgency of delivery. Hope that after writing here i will not be disappointed. Thanks and Regard, Mohammad Tarique Ghaziabad [protected]

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear Mohammad Tarique,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

Order no. [protected] Product : Sony Experia E1 MRP on Snap Deal Site : 11000 MRP on Product : 8490 They Offered 36% discount on the product which cost me Rs.6935 But if this discount is given on actual MRP it will cost me Rs. 3056 They Cheated me by informing me wrong MRP I want co to pay back me difference amt i.e Rs3879 Please Take action as soon as possible Thanks & Regards CA Renuka Mittal Ph: [protected]

Aug 14, 2020

Complaint marked as Resolved

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snapdeal_help

from Delhi, Delhi

Oct 27, 2014

Dear CA Renuka Mittal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bareilly, Uttar Pradesh

I have ordered " Sej By Nisha Gupta Red & Green Floral Cotton King Size Bed Sheet With 2 Pillow Covers & 2 Cushion Covers Free" Today I received my order and I have checked that it does not contain cushion covers. Could you please take action against it and replace the product ASAP. Ankur

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Ankur,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Ankur1506

from Solapur, Maharashtra

Oct 26, 2014

Dear Snapdeal,

In the mail it is written some one from team call me in several days. Could you please tell me the exact date.
I did not expect this from Snapdeal.
Also the package has already delivered but the same is not updated in snapdeal site so I am unable to initiate replace. Could you please resolve it ASAP.

Regards,
Ankur

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Address: Chennai, Tamil Nadu

http://www.snapdeal.com/product/fancy-centre-fruit-juicer/1369665 Refund 100 % not available... Fake Product 100% Damaged Product 100% delivered... total KRAAAAAAAP not only that they delivered 4GB Memory card instead of 8GB Finally They have new business, If I call the customer care number all time my phone call Queue must more than 60, and customer care executives receiving phone calles after 7-8 miniutes.

Aug 14, 2020

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Address: Khordha, Odisha

Dear Sir / Madam, I Purchased some products through online from snapdeal.com, but I am not satisfied with the product Graffiti Eco Health Faucets with wall hook and 1mtr. ss pipe. I purchased two nos of the above product each costing Rs.466/-, So I paid Rs.932/- to the Courier. But when I returned the above product snapdeal only returns Rs.466/- on SD Cash account but when I mail to Snapdeal please credit the rest amount (ie) Rs.466/- to my SD Cash account, there is no respond from Snapdeal.

Aug 13, 2020

Complaint marked as Resolved

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear DPS_1977,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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i place order of panasonic mobile on 10th of october which estimated delivery dt was 21october. but i didn't received it when i call customer care they said its problem by seller one more thing delhivery.com is very confusing courier service who not kept correct tracking data for customer i lost my passsions. in life i suggest u my friends, relatives & dear ones dont use snapdeal for online shopping.

Aug 14, 2020

Complaint marked as Resolved

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Dr K Ashish,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Kolkata, West Bengal

I ordered a panasonic p31 smartphone from snapdeal.com with an offer of free 3gb 2g/3g data They promised to give a code after delivery of the phone After the phone was delivered a mail was sent to me with the code, but on pressing the code if was written the code was already been used.. I lodged a complaint on snapdeal.com but got no replies. U guyss tell me what to do. I feel like i hav being cheated..

Aug 14, 2020

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Tanmoy Pait,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Thane, Maharashtra

i ordered a total of 5 items on 15th of October from snapdeal.com and paid in advance through net banking. out of the 5 I received 2 items in about a week and still waiting for the rest. out of those 3 one item haven't even been shipped yet. the other 2 were shipped on the 18th of October as shown on their website and the delivery date was on or before 24th which was already very late. but today when i checked online again they have conveniently moved the date to 28th and 29th. I don't understand this, they are totally misleading the customers. I have shopped from almost every other E-comm website and Snapdeal is the worst. I specially ordered those items for Diwali and now i'll have to make do without it. To wait for a product for 15 days to arrive which has already been paid for is ludicrous. On top of that I have been writing them mails from the past three days without any sort of reply. Its truly pathetic. My order number is [protected]

Aug 14, 2020

Complaint marked as Resolved

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snapdeal_help

from Delhi, Delhi

Oct 25, 2014

Dear Rohit Dadwal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 671

missing of an item

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Non refund of monies since 6 months

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reg ; complaint reg hacking of store

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PRODUCTS NOT RECEIVED TILL 26/10/2014

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Forgery in product available on web site

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Online Shopping Fraud

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too much delay in shipment

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Not initiating the refund

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Buy1 Get1--- It's a cheating..

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Order ID 3261104148 Not received

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I am fooled by Snapdeal

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PRODUCT NOT RECIEVED

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Product Not Recieved

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Wrong Information given on site about mrp of product

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Product does not contain 2 cushions covers:order-id3286150757:sub order-no. 4448757982

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Damaged Product

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Refund Cash

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panasonic p 81 mobile

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Freebee not given

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delay in delivering the product

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