Snapdeal.com Complaints & Reviews

Hi, It is has been 10 days to placed a order([protected]) and now after 10 days Snapdeal is sending a mail to me that your order has been cancelled. Still the item Peora Delicate Pearl Jhumkis Pfe19gw is showing available on Snapdeal portal for rupees 500(snap attached). When item is not available with Snapdeal then why they are doing forgery with us. Thanks Ravi

YOUR ORDER NO. : [protected] Order Placed On :[protected]:18:59 This is my order number on snapdeal.com YOUR ORDER NO. : [protected] Order Placed On :[protected]:18:59 Order Details: S.NO PRODUCT NAME PRODUCT CODE STATUS UNIT PRICE QTY PRICE PRE-ORDER AMOUNT SUBTOTAL 1 Just Colours Trendy Brown Aviator & Wayfarer Combo [protected] Track Shipment > Est. Shipping Date: Oct 16, 2014 Rs. 338 1 Rs. 338 N/A Rs. 338 It is 26 no positive response. From 10-October I have been looking same status over website that product is ready waiting for warehouse pickup. In between I tried contacting customer care but nothing came more than your problem will be resolved in 48-72 HRS. They are cheater they show 60% or more off you buy the product and they will never deliver rather they will ask you to take refund. In refund I need full price of product on offered which I paid because I only bought because It was on offer so either they deliver product or return 1299 actual price. Snapdeal is biggest fraud stop shopping on snapdeal. avoid TV ads and everything. They are cheater. Thanks you

why i m not getting my order by the estimated delivery date S No. Item(s) name Suborder Code Status Shipped From Est. Delivery Date Package Reference Code Price 1 HP v215b 16GB Pen Drive [protected] Shipped Delhi, Delhi On or Before 25/Oct/2014 PI[protected] Total Value : Rs.554 Total Offer Discount : Rs.92 Cash To Collect : Rs. 462 i want now in 26 th october 2014

Order ID: [protected] Snapdeal absolutely doesnot have any control on their sellers. They have some problems with sellers and they are making customers to suffer. It's almost one month passed after they committed a particular delivery date. As per the "trust pay"policy if the product is not delivered in 10 days after it is shipped, they claim that they refund the amount in 7 days. But in my case all time lines have gone and they are not bothered even to initiate the refund process. Their self proclaimed so called "trust pay" policy is useless, nobody monitors why things are going out of control.I have escalated to the highest level, still it is of no use. No matter how many times you call, what you hear is "sorry for the inconvenience, we have escalated your matter and our team is working on the same". Service support is just a namesake, customers end up wasting their money in calls but what your hear is such pre-programmed robotic replies. Even with this complaint also I am sure they will give similar reply. They don't bother about complaints in consumer forum even. How can they dare to keep someone else's money without returning? This looks like a Professional fraud to me which they are doing in a decent and silent manner. Order ID: [protected]

I booked Fablooms Designer Filler - Set of 5 (16x16 inches) (Buy1 Get1) on 10th October and I receiver this on 25 th October. My order ID [protected] and order number [protected]. In time of checking I found that there is only one Set of 5 (16x16 inches) but there is no free item... though i purchase it on buy one get one offer. It's a cheating...

Hi My order ID : [protected] has been showing from past 4 days, shipment handover to JV Express courier and shipped with tracking number: 75005197. When I attempt to track the shipment on courier website it always shows " There is no record to show". When I contacted snapdeal customer service couple of time absolutely no clue, not customer friendly they just reading the information on the screen which is available to me online as well. I have no clue where my shipment and when I will receive it. I am regular to online shopping this is the 1st time i tried with sanpdeal so far the experience sucks and very unprofessional. ~Sreeram

I have ordered a Voltus 125CY SC. Snap deal has delivered a 123LYe IDU with a 125CY ODU. I do not know this is their standard practice of ditching customers or not. They have fooled me just says 125CY and did not mentioned i is IDU or ODU. Please be aware before buying. 123 is having less energy star rating and having less features. Also cost wise this is low. Also their delivery schedule is pathetic. I have ordered it on 8th Oct, during the order confirmation they told the delivery schedule would be 16th. but i have received the material on 23rd Oct after lot's of fight.

Dear sir, I purchased a power bank on 10 oct 2014, its expected delivery date was 17 oct 2014. i called on snapdeal customer care no. they said due to some issue now expected date is 23 oct 2014 ..now i called snapdeal on 25 oct 2014 now again they are saying due to some problems i get my power bank on 29 oct 2014. if it is not possible for you to deliver product .i kindly request you to refund my money.

Dear Sir, This is to bring in to your notice that i had purchased keyborad and mouse from snapdeal on 12th of october and the delivery date which was told me was 20th of october through third class courier Delhivery.but despite of repeated call and follow up to both snap deal and delhivery there is no response from either of the two. Today again i called and after 10-15 min of hold i come to know that i will be updated in 48 hrs about when i will get my product. i request to you to kindly take appropriate action against both snapdeal and Delhivery so that consmer can not be cheated anymore. They take money in advance and then forget about the urgency of delivery. Hope that after writing here i will not be disappointed. Thanks and Regard, Mohammad Tarique Ghaziabad [protected]

Order no. [protected] Product : Sony Experia E1 MRP on Snap Deal Site : 11000 MRP on Product : 8490 They Offered 36% discount on the product which cost me Rs.6935 But if this discount is given on actual MRP it will cost me Rs. 3056 They Cheated me by informing me wrong MRP I want co to pay back me difference amt i.e Rs3879 Please Take action as soon as possible Thanks & Regards CA Renuka Mittal Ph: [protected]

I have ordered " Sej By Nisha Gupta Red & Green Floral Cotton King Size Bed Sheet With 2 Pillow Covers & 2 Cushion Covers Free" Today I received my order and I have checked that it does not contain cushion covers. Could you please take action against it and replace the product ASAP. Ankur

http://www.snapdeal.com/product/fancy-centre-fruit-juicer/1369665 Refund 100 % not available... Fake Product 100% Damaged Product 100% delivered... total KRAAAAAAAP not only that they delivered 4GB Memory card instead of 8GB Finally They have new business, If I call the customer care number all time my phone call Queue must more than 60, and customer care executives receiving phone calles after 7-8 miniutes.

Dear Sir / Madam, I Purchased some products through online from snapdeal.com, but I am not satisfied with the product Graffiti Eco Health Faucets with wall hook and 1mtr. ss pipe. I purchased two nos of the above product each costing Rs.466/-, So I paid Rs.932/- to the Courier. But when I returned the above product snapdeal only returns Rs.466/- on SD Cash account but when I mail to Snapdeal please credit the rest amount (ie) Rs.466/- to my SD Cash account, there is no respond from Snapdeal.

i place order of panasonic mobile on 10th of october which estimated delivery dt was 21october. but i didn't received it when i call customer care they said its problem by seller one more thing delhivery.com is very confusing courier service who not kept correct tracking data for customer i lost my passsions. in life i suggest u my friends, relatives & dear ones dont use snapdeal for online shopping.

I ordered a panasonic p31 smartphone from snapdeal.com with an offer of free 3gb 2g/3g data They promised to give a code after delivery of the phone After the phone was delivered a mail was sent to me with the code, but on pressing the code if was written the code was already been used.. I lodged a complaint on snapdeal.com but got no replies. U guyss tell me what to do. I feel like i hav being cheated..

i ordered a total of 5 items on 15th of October from snapdeal.com and paid in advance through net banking. out of the 5 I received 2 items in about a week and still waiting for the rest. out of those 3 one item haven't even been shipped yet. the other 2 were shipped on the 18th of October as shown on their website and the delivery date was on or before 24th which was already very late. but today when i checked online again they have conveniently moved the date to 28th and 29th. I don't understand this, they are totally misleading the customers. I have shopped from almost every other E-comm website and Snapdeal is the worst. I specially ordered those items for Diwali and now i'll have to make do without it. To wait for a product for 15 days to arrive which has already been paid for is ludicrous. On top of that I have been writing them mails from the past three days without any sort of reply. Its truly pathetic. My order number is [protected]

Recently I purchased Emporio Armani 1410 watch from Snapdeal and found it to be fake. The seller has purchased this fake watch from Shopclues for 4k and sold it for 8000 in snapdeal http://www.shopclues.com/armani-1410.html The exterior package was from snapdeal and inside it had shopclues box The watch is fake and beware of snapdeal

Dear Sir,

Snapdea Order no [protected]

4th October, 2014 :Purchased from Snapdeal : Dell Inspiron 15 3542 Touchscreen Laptop (4th Gen Intel Core i3 4030U- 4GB RAM- 500GB HDD- 15.6 Inches Touch- Win8.1) (Black)

-11th October received the product different model of laptop delivered t0 me, Laptop with different chip- Intel Core i3 "4005U [protected]@1, 7 GHz" instead 0f " 4030U [protected]@1, 9 GHz"

-11th October informed Snapdeal about the different model of laptop delivered to me, they assured me, they will replace with the desired model of Laptop ( which they never did)
-18 October, vide reverse pick up, the Laptop reached at their requisite destination. They acknowledged the same on 19th October.

-later, I called them, they asked me for the option a) To replace b)To refund me the amount.
-I had asked them for replacement.

-Instead they started to refund me the amount, without sending me any message as they said the product is not available with them.
-I had told them, if they refund, they have to pay me as below: ( as per bank charges to me as paid through EMI)
- There is no communication from their end regarding my queries, instead they send their own emails related to their concern.
-It is always, I had to call them, one time their customer care representative behaved very roughly with me

As Snapdeal.com have initiated to refund me the amount without giving me the product.
If they did not have the product in hand why did they advertise it on your website and accept the order.
They sent me different model of the product to fool me.

Later when asked, they say the model has got finished whereas, the product is still sold on Snapdeal.com !!

1. Principal Amount Rs. 34990.00 { This is the amount paid to snapdeal on 4th 0ct0ber, 2014}
2. Interest @ 13% per annum Rs 4548.70
3. Total Rs. 39538.70
4. Full and final settlement in one time, at the rate of 3% extra on
total amount = Rs. 1186.16
5. Grand Total = Rs. 40724.86

With no fault from my end, I have to pay the bank charges, interests etc, in such a case, what am I supposed to do? Already I have paid one month Installment for the product.

How am to recover Rs 5714.00 ?

Someone advised me not to purchase online, I think I should have followed his advice,
I never knew, companies like Snapdeal wud give me this bad experience, shopping online

Kindly Advise and Reply,

Regards

RR

This is regards to my order number [protected] and AWB number [protected] for the whirlpool washing machine i had purchased from snapdeal woth almost 25k. Firstly the order was shipped 2-3 days later from the committed date. The order was placed on 14th Oct with the delivery date as 22nd Oct. I have been constantly calling them and always getting fraud responses that you will receive the product tommorow. And today suddenly the product delivery date is changed to 29th Oct. What the hell is this. The only answer snapdeal gives is that we will get in touch with you within the next 24 working hours and update the status. They are playing with consumers. I want my product to get delivered today. Snapdeal please dont say to mail on your touch email id [protected]@snapdeal.com and [protected]@snapdeal.com. I have done that and saw ur stupid response... You ruined my diwali you damn...!! If you can write here only. You are fraud and legal action should be taken against you . Status on bluedart: Pickup Date 18 October 2014 From Ahmedabad To New Delhi Status Network Delay, Will Impact Delivery Status and Scans Location Details Date Time * Waybill No : [protected] Extn. Of Dwh Network Delay, Will Impact Delivery 21-Oct-2014 22:27 National Highway Hub Shipment Further Connected 21-Oct-2014 07:17 National Highway Hub Shipment Arrived 20-Oct-2014 23:19 National Highway Hub Paper Work Inscan 20-Oct-2014 23:02 National Highway Hub Network Delay, Will Impact Delivery 20-Oct-2014 07:00 Aslali Warehouse Shipment Further Connected 19-Oct-2014 11:50 Aslali Warehouse Shipment Arrived 18-Oct-2014 23:21 Bareja Shipment Further Connected 18-Oct-2014 22:47 Bareja Shipment Arrived 18-Oct-2014 22:24

sir, my name is sudhir kumar pandey & i have purchase a product on 9th sep 2014 & delivery date is 14th sep 2014.& my product have not deliver on present date.i m complain on custmor care many time .and he provided a india post custmor care no. because tracking my product but i m not track my product these solution.if my product not deliver on 25 th oct so im go on consumer forum.thats my last warning. produt information;item code [protected]. & india post awb n. EQ[protected]IN