Snapdeal.com Complaints & Reviews

Dear Sir, 1, Order [protected] placed on 23.08.2014 ELECTROLUX microwave oven - 23K101BBCG 2, on 02.09.2014 received wrong product model no 23J101BBCG gati AWB[protected] 3, on 02.09.2014 lodged complaint no 9009133 4, on 05.09.2014 Blue dart collected the wrong product vide awb [protected] 5, on 11.09.2014 snapdeal book replacement product through Gati[protected] 6, on 22.09.2014 again received wrong product 23J101BBCG instead of 23K101BBCG 7, again lodged complaint 9532456 dt: 22.09.2014 Please arrange to refund the wrong product delivered second time.

To, The Managing Director/Nodal Officer/Manager, SNAPDEAL.COM SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT Hello Judges, It is to get to your notice about the working condition and cheating of snapdeal.com and their dealers. We tried hard to get in touch with the grievance or escalation team but don't think there is anything as such to take care of the things. I ordered for a product [Sony Xperia Z1] from snapdeal.com on[protected]:29:46 with order no [protected] .I paid the full amount "30543" by credit card. As per their reocrds initiallly It was supposed to be dispatched on 10th Sept 2014 which was changed later to date 19th Sept 2014. I got a message from snapdeal on "14-sept-2014" that the product got dispatched with Ecom expres courier with tracking no :[protected]. But on Econ express site "http://www.ecomexpress.in/" it is showing "Air waybill not found, please recheck". When I called Econ express customer care on "[protected]" they told it is not handed over to them by snapdeal. I have register the complaint with the request no 9337842 via their custmer support no "[protected]" on 17th Sept 2014. When I raise this issue on "20th Sept 2014" and asked them to cancel the order they refused to do that and asking for more time to resolve the issue . Its a complete mess now .I have a very Bad experience and very disappointed with snapdeal. I also emailed them if my problem is not addressed then will book a complaint in consumer forum court too but no improvement. If you write them email, some automated reply comes mentioning that "kindly wait for 24 hours and they will resolve the query" irrespective of what is your query. You will never get call back OR reply to your email by their team. If you call them everytime some new executive pick up the call who doesn't have much knowledge about your past query and everytime you will have to explain from zero and again they assure that they are working on it and you will get call back on status within 24 hours, but 101% sure, you are going to receive any follow up. In my case, I asked them to refund my money if they can't deliver my order and they respond that they have escalated the issue on higher priority. Today at the time of writing this email it has been nearly week and you well know how they resolve their high priority issue. Still I am clueless whether they are going to refund me OR they have grabbed my money. So please help me to get my money back and also kindly charge them heavy penalty amount as they are wasting my valuable time from more than 3 weeks now and added to it giving a mental torture. Look forward for your support. Thanks Manoj Sharma [protected]@gmail.com

Dear Sir / Madam, My wife Vinodhini has ordered Sanju Sarees Multi Printed Bhagalpuri Silk Saree(Product Code : [protected]) With Blouse Piece for Rs.555/- to Snap deal This Snap deal Consignment Purchase Order number is [protected] dated September 13 ' 2014 It is mentioned in Snapdeal website that Estimated delivery date is September 16 ' 2014, but till now this Consignment is not delivered & Status is mentioned as In - Process Courier detail is Mentioned as SP - SUR (Truck), we were unable to contact this courier agent We are very much disappointed & dissatisfied with the Delivery service & over all customer service of Snap deal.com Kindly requesting Snap deal concerned incharge to take immediate action to deliver our consignment at the earliest Our contact details are as mentioned below : Contact mail id's are [protected]@yahoo.com [protected]@gmail.com Contact Mobile Number : [protected], [protected] Thanks & regards, Shureshbabu

To, The Managing Director/Nodal Officer/Manager, SNAPDEAL.COM SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT Hello Judges, It is to get to your notice about the working condition and cheating of snapdeal.com and their dealers. We tried hard to get in touch with the grievance or escalation team but don't think there is anything as such to take care of the things. I ordered for a product [Sony Xperia Z1] from snapdeal.com on[protected]:29:46 with order no [protected] .I paid the full amount "30543" by credit card. As per their reocrds initiallly It was supposed to be dispatched on 10th Sept 2014 which was changed later to date 19th Sept 2014. I got a message from snapdeal on "14-sept-2014" that the product got dispatched with Ecom expres courier with tracking no :[protected]. But on Econ express site "http://www.ecomexpress.in/" it is showing "Air waybill not found, please recheck". When I called Econ express customer care on "[protected]" they told it is not handed over to them by snapdeal. I have register the complaint with the request no 9337842 via their custmer support no "[protected]" on 17th Sept 2014. When I raise this issue on "20th Sept 2014" and asked them to cancel the order they refused to do that and asking for more time to resolve the issue . Its a complete mess now .I have a very Bad experience and very disappointed with snapdeal. I also emailed them if my problem is not addressed then will book a complaint in consumer forum court too but no improvement. If you write them email, some automated reply comes mentioning that "kindly wait for 24 hours and they will resolve the query" irrespective of what is your query. You will never get call back OR reply to your email by their team. If you call them everytime some new executive pick up the call who doesn't have much knowledge about your past query and everytime you will have to explain from zero and again they assure that they are working on it and you will get call back on status within 24 hours, but 101% sure, you are going to receive any follow up. In my case, I asked them to refund my money if they can't deliver my order and they respond that they have escalated the issue on higher priority. Today at the time of writing this email it has been nearly week and you well know how they resolve their high priority issue. Still I am clueless whether they are going to refund me OR they have grabbed my money. So please help me to get my money back and also kindly charge them heavy penalty amount as they are wasting my valuable time from more than 3 weeks now and added to it giving a mental torture. Look forward for your support. Thanks Manoj Sharma [protected]@gmail.com

I receive a headset ( iBall Upbeat D3 USB with mic headset ) iBall make today - 21/09/14 on cash on delivery payment mode.I Check it my computer and others found not working, I checked my order in my account of Snapdeal.com online shopping found vacant so it can't apply for returned / refund on its site. So help to submit complaint of faulty product against Snapdeal.com for replacement or refund as soon as possible. Please take a needful action. Thanks

Order No. : [protected] Snapdeal has created channel for customer service throw emails/phones but I don't see any use of that. I ordered one APC UPS whose orderId mentioned in first line and in subject. It was about to deliver on 29th Aug, 2014 but its still not delivered to me nor they are refunding the amount even after contacting with them again and again. 1) If you write them email, some automated reply comes mentioning that "kindly wait for 24 hours and they will resolve the query" irrespective of what is your query. You will never get call back OR reply to your email by their team. 2) If you call them everytime some new executive pick up the call who doesn't have much knowledge about your past query and everytime you will have to explain from zero and again they assure that they are working on it and you will get call back on status within 24 hours, but 101% sure, you are going to receive any follow up. 3) In my case, I asked them to refund my money if they can't deliver my order and they respond that they have escalated the issue on higher priority. Today at the time of writing this email it has been nearly week and you well know how they resolve their high priority issue. Still I am clueless whether they are going to refund me OR they have grabbed my money. In my last call they mentioned that they have cancelled my order from seller end ant they are waiting to hear from seller end on the same. I want to ask to Snapdeal that I ordered the product from your website and what happend b/w Snapdeal and their associated seller, really I don't care. It's simple I ordered from you and you should refund my money at the earliest.

order-[protected], awb- [protected], i ordered syke shoes size 7 they sent me size 6 after asking for replacement they picked and sent me again size 6(in early i ordered shoe combo for size 8 but they sent 1 shoe size 9 another shoe size 7).anyhow now i returned and asked for return but they still not returned my money for cyke shoes size6 after so many days and so many complaints also they just say they are working and under process and some reasons.plz refund my money.

Dear All, ONLINE SHOPPING PORTAL - SNAPDEAL I had ordered John Miller Trousers having offer of 1+1Free at Rs 1189. The size ordered was 38, having order no [protected]. However, due to size issue, I registered complaint for replacement to size 36. The delivery was returned simultaneously for both the trousers (as per the instructions of the Customer care executives) in 2 separate parcels. The pick up was completed by courier guy on same date and time. However, it has been almost 45 days and the Customer care are just trying to postpone or avoid the solutions. They have refunded the amount for 1 trouser, but for the 2nd trouser they are neither sending replacement nor refund, even after continuous follow ups PLEASE DON'T BUY PRODUCTS FROM THEM; THEY SHOULD UNDERSTAND THAT IT IS BECAUSE OF CUSTOMERS THAT THERE PORTALS ARE RUNNING Anil G Bhatia

Hi am Veena from Kerala and I had placed an order for manro back cover micromax unite 2 before 20 days and still I have not received my order.The problem is that I have already paid the amount.My order number is [protected].This is so terrible to take this much time .Please do something as soon as possible.I will never order anything from this again !!! :( My address is Chakkalakkal House, near Holy family church, South chittoor -682027

I ordered for roony tan ankle length shoes but I got wrong product. I returned to the snapdeal.com as promised that will replaced it but now they will mail me and said they will give me refund but I don't want refund I want my shoes. I got two pair of roony tan ankle length shoes at price of 998. But now I check that the price of one pair is 900. Why should I make loss. Either make me replacement or refund me by calculating present amount I.e. 1800.

hi sir ...my id is 940149...sir i have got mail from snapdeal, , , in which they have offered 300rs...well sir i am not intrested in this amount...i have orderd IPHONE 5S at 32700...and now the price is 38000...there is an increase of nearly 5000rs...please take action on snap deal...or i am ready to take the diffrence amount...thank you sir

Hi, I have given the order of television by snapdeal on 13th September 2014, initally he was showing he will deliver it on 15th September 2014 on the basis of I have given the order and I have paid whole the amount but when 15th came I called snapdeal representative regarding my order he said Sir please wait I will deliver it ASAP but he has not responded till 17th when I called on 17th then he said I will deliver it on 19th September but today is 20th September he has not deliver the product.Because I have paid whole the amount that's why they are doing like this.I am giving the all the proof's. Please take the action against him.

I am in Zimbabwe right now. I was in India for study for 8 weeks. I bought two Ambrane A707tablets. To my surprise when I reached my country they only could not work for more than a week. How best can you assist me. I used a lot of money to buy these and I really wanted them.

I recently bought a new hair straightner from your company on 10th september 2014, order number is [protected] from snapdeal and i got it today on 17th september.when i need to use it i found the front side get too much heated i cant touch it is it a problem of philips or its a fault.please reply me after geting this message.i have bought many items from your company and have always been pleased in the past however with this item i am disappointed and would require you to reply.

I had ordered the Sennheiser MX 170 Earphones on 09/08/2014 Monday, I received the message that the estimated delivery date of my product is 09/14/2014 on 08/09, and again another message on 09/11 that product is ready with seller and will be shipped anytime with 48 hrs. On 09/14 I received the message the product delivery is delayed due to issue at courier end. I registered the Complaint regarding the issue and received the email as well. From that day they(snapdeal) are just giving their sympathies and sorry but not the resolution. They even don't have the actual description of reason due to which the delivery is delayed and haven't informed me the same so far. I am fed up with their follow ups. They should understand the importance of product delivery on time, which might be important to person who ordered it, money is also important here but what we do of that money which cannot be used and is stuck.

Snapdeal shipped very old/ unsold/ stale/ stocked products. For the order no [protected], the manufactured date is 05/2012 - almost 2 and half years old. Unfortunately, i saw the date after fitting the tyres to car. Now snapdeal is saying they cannot do anything now as they are used, where as i trusted them and cheated by them twice. This is clear case of fraud of encashing the ignorance of the buyer. Is there anyway I can get justice? Another manor issue is Snapdeal Shipped products without warranty cards. When asked to customer care, they are not sending warranty card provided by manufacturer, instead saying invoice is enough for warranty. Since products are not coming either with manufacturer warranty or a note from manufacturer that invoice is enough for warranty, looks like products are not original and genuine.

I had ordered 3 quantity of "AVM Flip Cover Samsung Galaxy Note 2". Received only 2 but the website shows all 3 delivered. Quality of product was poor hence returned the 2 that i received. Website shows only 1 returned. On constant follow up and complains for more than a month they have refunded for 2 and they are not responding for the refund of the 3rd quantity which they have never delivered. Order details : [protected] Complain number : 8135802, 9167875, 9167877

I was ordered 2 items (1)Wrangler pick cotton V Neck Button Cardigans ( ID [protected] sub Order No.34250006 / 18) and (2) Wrangler Green Cotton V Neck Pullover (Sub Order 34250706 / 23) on 29.7.2014. The amount paid after discount for these items is Rs.2, 233/- by HDFC credit card. Due to oversize of Wrangler Green C V N Pullover the same was cancelled (Ticket ID 8249200) and returned. The amount involved for this item as per your order is No.1, 116/-. I had waited by observing 2 months credit card statements. No refund was reflected on my credit card statements. In the meanwhile, I received the mail informing that the refund will be made in due course. Further, on reply from SD.com and complaint forum, I also furnished the bank details with a copy to gopinath.[protected]@gmail.com. Till today I didn't get the refund amount of Rs.1, 116/- nor any phone call from customer support. Please take action to refund my amount of Rs.1, 116/- immediately.

Snapdeal Shipped products without warranty cards. When asked to customer care, they are hesitant to send warranty card provided by manufacturer, instead saying invoice is enough for warranty. Another major issue is they shipped very old/ unsold/ stale/ stocked products. For the order no [protected], the manufactured date is 05/2012 - almost 2 and half years old. Unfortunately, i saw the manufacture date after fitting the tyres to car. Now snapdeal is saying they cannot do anything now as they are used, where as i trusted them and cheated by them twice. This is clear case of fraud of encashing the ignorance of the buyer. Is there anyway I can get justice? Also, since products are not coming either with manufacturer warranty or a note from manufacturer that invoice is enough for warranty, looks like products are not original and genuine.

sir my name sameer singh rathore address=dayawanti boys hostel atif vihar colony i purchasing a speeker of i ballwhich is defective (one sound box is right and one is defective) so i want that please you replace it and give me another in place of it . my snapdeal order no. is=[protected] and suborder is = [protected] i got my parcel today ( 17/09/2014)