Snapdeal.com Complaints & Reviews

DEAR SIR I HAVE PURCHASED SAMSUNG GRAND 2 MOBILE FROM SNAP DEAL DATED[protected], ORDER NO [protected] TILL DATE I DINT RECEIVED MY PENDRIVE OR CANNT ABLE TO SEE COURIER DETAILS. CUSTOMER CARE ON 15 SEPT TOLD TO ASSIST WITHIN 48 HOURS. BUT AFTER 48 HOURS CANCEL THE ORDER DUE TO ORDER ALREADY PROCESSED IN SNAPDEAL. HELP ME

rdered item not delivered product not delivered poor order service. Product order number -[protected] tracking number-EQ[protected]IN TITTO VARGHESE . I order one product lava iris 458q flip cover, I was booked on date of 3th, September /2014 but today date is 17th September 2014, I am not get the that product.tracking is not possible, india post said this is an invalid number. this is snapdeal service. No one worst service providing to the customer.and another thing is i call to customer care they are received the call they are not convenience properly. snapdeal cannot contact my mail id. very very very poor service... I have complaint many times in this consumer complaint.But problem is not solved.

hi this is abhinandan jain...i have order an phone on SNAP DEAL...on sep 11th...and there have confirm the order...nd now the price of phone has been increasd...so the company members have cancel the order on sep 16th...without any intemation or anything...i have every details about the product confiramation and everything...so kindly take the action ..plz help me out..my mail id is [protected]@gmail.com ...and contact number is [protected]

I have got duped by fake product at the name of Brand.This i came to know when I called my concerned ordered product customer care that's Nokia care centre where I found my device IMEI no. is invalid, which is supposed to be the main identity for reference for my product services.
So the wholesome it'the case of misselling of their products on the name of brands.For verification you can check my IMEI validation too.
IMEI NO.-[protected].
Complaint no. at snapdeal-7594495
OrderID-[protected]
I have registered the complaint to snapdeal they denied that they can't change it.

The officer in charge, Snapdeal, - I had placed an online order no. [protected] on 10.08.2014 for a Dell laptop. I had made the full payment of Rs. 30, 891/- in advance on 10.08.2014. I had ordered for model "Inspiron 15 3542" of four USB Port (2.0*2 and 3.0*2) as mentioned on site, but you have sent me a wrong product of three USB Port, You delivered a laptop on 16.08.2014. I had immediately lounge a complaint for that and according to your instruction as mentioned in your email dated 17.08.2014 I sent you 5 pictures by email dated 18.08.2014. After that you started the reverse pickup process and your field person Mr. Surjeet came to my home on 20.08.2014 and took the laptop back. I was astonished when without any intimation via email or massage (which was against the delivery process as fixed by you) a courier boy again delivered the same laptop and same piece on 26.08.2014 even reverse pickup slip signed by us was also attached on the packing, before taking the delivery I phoned to your call center and I talked with Mr. Lalit Gupta for the status and whether I took delivery or not, he was also very surprised because according to him Snapdeal had not send the Laptop again according to him the matter was pending as up to that day they had not arranged the new piece of ordered configuration, as per his instruction I took the delivery on the assurance of providing me new laptop of ordered configuration. For resolving the matter I sent several email and also talk to your call center with various employee including - (1) Mr. Nitin (Manager), (2) Mr. Aman (Team Leader), (3) Mr. Ritesh (Floor Supervisor), (4) Ms. Pinki (Floor Supervisor) etc.every time they said they are checking the matter, One buys a laptop for professional or study purpose, but it is regret to say that even after passing one month the matter is not yet resolved. Further due to your negligence I would not be eligible for ‘Back to College Offer’ as publically announced by Dell by registering the product within the prescribed date. Kindly resolve the matter with compensation and without further harassment and furthr false promise as early as possible.

Vijay Kumar Joshi

I wanted to buy a 4gb ram for my laptop. I after doing some research i realized that the i getting the best deal in snapdeal(Its a trap.. don't ever go for the price) On 12th August 2014, When i tried to place the order it did not get through due to some technical errors. The money had been deducted from my account. Then I got a mail from snapdeal saying that "the order was not successful please try again" and it was also mentioned in the mail that" if the money has been deducted from your account don't worry, we will refund it" It looked genuine to me so next day i placed an another order for the same product again. But due to the shipment delay i cancelled the order i placed on 13th August 2014. Beware, now the story is going to get complicated. On 18th of August i got mail form snapdeal saying that your order which I placed on 12th has been updated and they are going to deliver it to me. I did not do anything to get that order updated. Sanpdeal only decided to update the order and deliver the product to me instead of refunding the amount. They had my money already with them so they were doing whatever they want. I called up the customer care to know how this happened, but they were also clueless and completely ignorant. Even after making so many calls/ sending multiple mails, I still have no clue about the product which was sent to me or the cash which was supposed to be refunded by them. 1 st Order ID : [protected] 2nd order ID : [protected] Thanks Arun Dani [protected]@gmail.com

Order Number: [protected] My experience with this service turned out to be very bad. I ordered the ZTE MF190 3G Data Card on 4th of September, 2014 (8 days ago) from snapdeal. It was expected to be delivered on 9th. However, it has not arrived even now and when I go and track the order on the site, it is showing the same status since 5th: "Your order is packed and waiting for the courier pickup" On call support has turned out to be very pathetic. All they say is that they are working on the issue and a solution will be provided in the next 24-48 hours (more than 48 hours have been passed since). Any support ticket that I raise on their site returns this stereotypical message to my mailbox: Dear Prahlad, Thank you for contacting Snapdeal.com. This is in regards to your Order Number [protected]. We apologize for the delay in the shipment of your order. Our team is working on resolving this matter at the earliest. We will contact and share the status with you with in 24-48hrs. Please be rest assured as your money is covered under Trust Pay. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com

poor order service Product order number -[protected] tracking number-EQ[protected]IN TITTO VARGHESE . I order one product lava iris 458q flip cover, I was booked on date of 3th, September /2014 but today date is 12th September 2014, I am not get the that product.tracking is not possible, india post said this is an invalid number. this is snapdeal service. No one worst service providing to the customer.and another thing is i call to customer care they are received the call they are not convenience properly.

I have purchased the shoes "Columbus Tab8 White & Black Sports Shoes (Size: 9)" Rs. 499, from snapdeal, and i am fully unsatisfied by this product, and i want to return this shoes, and i have completed all procedure for returning the shoes, and i m unable for returning shoes, and they are not responding me .

sir i have ordered for iphone 4s in snapdeal they have delivered that product but they have delivered used and damaged phone for proff i hav kept previous messages call lists and mails too, ihav complained snapdeal about this but very negligence showed by snapdeal customer service they are not returning my money also please help me to get my money back.

Hi Team, This is too bad on snapdeal.com part. We, customers with an utmost belief buying the products online. We won't be thinking that we will be getting the product very cheap. We just think that, Order will be delivered to home safely in promised date. I have faced so many bad experiences with snapdeal.com. I never expected that i will be facing this type of issues with an e-commerce site. Any e-commerce site values the customer. But, snapdeal customer care people are reckless. PRODUCT - Lenovo IdeaPhone s890 Color - White. Link - http://www.snapdeal.com/product/lenovo-s890/1382326 Bad Experiences ********************* 1. On first day, the customer care girl is shouting on me when I requested for the update second time. 2. The second person is unknown of the issue. And they don't know when the order will be shipped. And he told that he has escalated. (Later on, today i.e., on[protected], Yugesh is saying that it wasn't escalated till now) 3. Yesterday, Customer care guy told that my order will be shipped by the end of the day today. But, when i called today, customer care guy is saying that he will be updating me about shipment in another 48 hours. 4. Coming to the next level of customer care guy Ravi. Not sure he is next level or not. His words not at all made me feel like he is a senior resource of snapdeal. 5. With utmost interest, i have bought this phone. Actually, i am not willing to pay this much to a phone. But, thinking that snapdeal.com is responsible in delivering the products perfectly. I thought to buy the best. Questions ******************** 1. Is this the way to treat customer ? 2. Don't you people have responsibility of delivering the product ? 3. Don't you communicate with seller atleast ? 4. Will my product(Lenovo Ideaphone s890-white) deliver to me atleast next year ? 5. I wish to expedite my delivery. But, can anyone from snapdeal.com confirm that i will getting my order ? LAST BUT NOT LEAST - NOW, I am raising complaint in consumer court. Next, i will be lodging a complaint in nearest police station with the order summary & behavioural part.

I HAVE BOOKED AN ORDER WHICH WAS DISPLAYED ON THE SNAPDEAL . Dear MOHAMMED NAZEEM, Your order ID: [protected] | Order Placed on :[protected]:44:04 You have done all the hard work!! Now sit back and relax. We will send you an Email and SMS the moment your order items are dispatched to your address. Order Details : S.no Item name Suborder Number Quantity Estimated Dispatch Date Delivery Date Price 1 Sony New PS Vita Slim Wifi Console - 2014 Edition Delivery: Standard Delivery [protected] 1 On or Before Sep 15, 2014 Sep 18, 2014 16990 Delivery: (+) 0 TRACK YOUR ORDER Total Amount : Rs. 16990 Total Offer Discount : 16990 Shipping Charges : 0 Express Delivery Charges : 0 SD Cash Redeemed : 0 Paid Amount : Rs. 0 Shipping Address : MOHAMMED NAZEEM FLAT NO. 102, SRINIVASA TOWERS, NACHARAM CROSS ROADS, NACHARAM, HYDERABAD NEAR ESI HOSPITAL Hyderabad - 500076 Andhra Pradesh Note: Post shipment, the delivery of your item(s) will take anywhere between 4 to 7 days depending on the location being served.

RESPECTED SIR, ODER NO. [protected] WD ELEMENTS 1 TB USB 3.0 EXTERNAL HARD DISK IAM SHOPPING BUT THAT WAS A PROBLEM IS I ENTERD WRONG ADDRESS THEN PLEACE CANCEL MY ORDER THANK YOU

Dear Sir,

I had booked 2 Ajanta wall clocks on 8th Sep, 2014 @1950 each.After discount the total price was Rs3120.The models are

Ajanta Pink Pendulum Wall Clock and
Ajanta Designer Triangular Wall Clock.

Today morning I received both products and was shocked to find that the price mentioned in the box was Rs 530, Model no- 4727, which they had smartly removed with pen markings on the 2nd pack.

On doing some research on snapdeal website itself the same sets of wall clocks were sold a few months back for Rs 780, MRP-Rs 799.Now the status says SOLD OUT and the new ones are Sold for Rs 1550 and MRP is Rs1990.

Another website FALCON18 is showing MRP Rs 530 for exactly the same model.

Kindly let me know the MRP of the Clocks and refund the extra money charged illegally by selling Products above MRP.

Thanks and Regards,
Neeraj Gehani

Snapdeal.com is the most unprofessional and unreliable online shopping service in India.. and I say this with experience. Many of my friends have had issues with Snapdeal before, so I always avoid purchasing anything from this website. Unfortunately my cousin, unaware of their fraudulent ways, decided to buy some speakers from them. Here's the flow of events after that... 1. She placed the order for 3 speakers. (Rs.6000 each). When the delivery guy comes to her house, he gets only 1 speaker and she pays 6000 and he leaves. 2. She then calls the customer care and asks them to send the remaining 2 speakers 3. After several days, the delivery guy gets the parcel claiming that it has 2 speakers inside and asks for Rs.12000. The box looks small so my cousin says it has just one speaker. She asks for it to be opened before making the payment but the delivery guy says that the amount printed is 12000, he cant allow the customer to open the box before collecting the money --- WTF ??? 4. My cousin pays the full amount, then opens the box and finds only 1 speaker inside. The delivery guy says, this is not my problem.. contact customer care. 5. It has been 1 month since that day... my cousin has tried to contact Snapdeal every single day for delivering the pending speaker, or for giving a refund of Rs.6000. ... Till date, no response from them. Need i say more?

Dear sir/ madam. this is Srimannarayana, from hyderabad. on June 27th i have ordered HUGGIES DIAPERS worth of Rs. 424, in the middle of the process, when i am making the payment, an error has come and the amount was deducted. after that i have given many e-mails to snapdeal customer care, but no use, then i have registerd a complaint in AKOSHA.COM, on Aug 13 The snapdeal has respond and they have initiated SD Cash resund For Rs 424. but i have asked to refund it into my bank account. from last one Month there was no reply from them. whenever i call them saying it is under process... even i spent Rs.500 from June 27th to till now, for moble bill and internet bill. such a worstdeal that snapdeal. pls make my money back into my a account sir.. thanking u Srimannrayana

Dear Sir/Madam, I have ordered a few items in Snapdeal.com on 22nd August - ref [protected] Items not delivered with in the promised date, courier guys internally returned items back as the invoice was not attached to the parcel. Still the online status shows, item will be delivered before 24-Aug-14, which is already passed. I enquired many times and everytime they say money will be refunded and come back in 7 days. They have been telling this for past two weeks!! but money is not yet refunded. Very poor customer service. Please address this complaint.

I ordered a bicycle kross 18T buddy on 17/08/14 through snapdeal my order no. Is [protected]. They delivered the parcel on 28 /08/14 and i paid 4787/- after opening the parcel i found different item inside. Same day i complaint regarding this my request no was 8835368. I had ordered kross 18t buddy but they sent me kross 16 t buddy. After one day snapdeal sent me a message stating that we will arrange reverse pickup for wrong delivery in next 48 hrs and you paste the return form on top of the parcel. Thereafter i prepared the parcel and pasted the retun form which was was sent by snapdeal on top of parcel. Today is 12 th day. After lots of reminders on phone nobody came for reverse pickup. Snapdeal is cheating me. Pls help me. My contact no. Is [protected]. Pls help

I had booked the product on 28th of August 2014, since the shipment was assured on 3rd of September 2014 so on the it was not done and I've been calling them from 2nd September on a daily basis to cancel the order and the today the date is 8th September and the order is not yet cancel and due for my 1st EMI that is rs1880 and customer service is so worse that 4 of their executives assured me call back within 4 hours but instead of waiting for 8 they never called me back please resolve my complaint i don't want their product i just need a cancellation of confirmation and my Amount should be refunded back to my credit card.. Please do The needful

I ordered Rico Sordi watch and sunglasses on 1/09/14 and I received the call from the customer care regarding my box that it will get delivered on 6/09/14 at 13:30. I received the call of the delivery boy who was standing outside my house but was confused in the address, I explained him he came in side the house, talked to my maid harshly. He behaved very rudely to me on the call and to my maid as well and took back the box along with him. He didn't give the box to us. If this is the way you people work then kindly close your online site, it's not going to work in such a way. There was no respect that i can see in that delivery boy's eye, no decency nothing and then in the end i receive a mail saying that the boy was confused in the address and he couldn't find and that's why the delivery was cancelled. This is such a stupid thing i have ever seen. It has only happened with you snapdeal people. Such kind of nuisance i can't tolerate. Now just wait and see that what impression of yours I am going to give to my friends, relatives and colleagues. I will say everyone the truth and d will ask them not to trust on your fakeness.