Snapdeal.com Complaints & Reviews

Dear Sir/Madam, I have ordered a few items in Snapdeal.com on 22nd August - ref [protected] Items not delivered with in the promised date, courier guys internally returned items back as the invoice was not attached to the parcel. Still the online status shows, item will be delivered before 24-Aug-14, which is already passed. I enquired many times and everytime they say money will be refunded and come back in 7 days. They have been telling this for past two weeks!! but money is not yet refunded. Very poor customer service. Please address this complaint.

I ordered a bicycle kross 18T buddy on 17/08/14 through snapdeal my order no. Is [protected]. They delivered the parcel on 28 /08/14 and i paid 4787/- after opening the parcel i found different item inside. Same day i complaint regarding this my request no was 8835368. I had ordered kross 18t buddy but they sent me kross 16 t buddy. After one day snapdeal sent me a message stating that we will arrange reverse pickup for wrong delivery in next 48 hrs and you paste the return form on top of the parcel. Thereafter i prepared the parcel and pasted the retun form which was was sent by snapdeal on top of parcel. Today is 12 th day. After lots of reminders on phone nobody came for reverse pickup. Snapdeal is cheating me. Pls help me. My contact no. Is [protected]. Pls help

I had booked the product on 28th of August 2014, since the shipment was assured on 3rd of September 2014 so on the it was not done and I've been calling them from 2nd September on a daily basis to cancel the order and the today the date is 8th September and the order is not yet cancel and due for my 1st EMI that is rs1880 and customer service is so worse that 4 of their executives assured me call back within 4 hours but instead of waiting for 8 they never called me back please resolve my complaint i don't want their product i just need a cancellation of confirmation and my Amount should be refunded back to my credit card.. Please do The needful

I ordered Rico Sordi watch and sunglasses on 1/09/14 and I received the call from the customer care regarding my box that it will get delivered on 6/09/14 at 13:30. I received the call of the delivery boy who was standing outside my house but was confused in the address, I explained him he came in side the house, talked to my maid harshly. He behaved very rudely to me on the call and to my maid as well and took back the box along with him. He didn't give the box to us. If this is the way you people work then kindly close your online site, it's not going to work in such a way. There was no respect that i can see in that delivery boy's eye, no decency nothing and then in the end i receive a mail saying that the boy was confused in the address and he couldn't find and that's why the delivery was cancelled. This is such a stupid thing i have ever seen. It has only happened with you snapdeal people. Such kind of nuisance i can't tolerate. Now just wait and see that what impression of yours I am going to give to my friends, relatives and colleagues. I will say everyone the truth and d will ask them not to trust on your fakeness.

I was placed an order (#[protected]) for Sony Playstation 4 on August 28, 2014, 07.40PM ; Order amount - Rs.36964 ; Received the parcel through Gati Courier on 1st September, 2014, Paid the amount through COD.. Then, A HORRIBLE EXPERIENCE WITH SNAPDEAL!! After opening the package, no product or standard accesories inside the product package/parcel, they sent me an old package box with no factory seal, just customised sealed by sello tape!seal was totally tempered! Very much disappointed with the service of seller and snapdeal.. How can they do it with so costly product package after charge Rs.36964? Contacted Sd customer service on that day they sent me a mail with parcel outer snapshot request ; also sent them all snapshot of package box, then couple of days passed.I got a call from SD Customer Representative last afternoon(6th september 2014 about 2PM) she was behaved rudely with me and said I will not get any product because they were sent me Playstation 4, completely denied all issues and closed my all complaints.. So please look into this case, very much worried..

bought a jbl micro speakers from snapdeal which was delivered in a tampered condition.I returned the product to snapdeal, 7 days has passed from the day of return, so far I haven't received the refund And NOW EVERYDAY I KEEP ON CALLING SNAPDEAL CUSTOMER CARE NO AND I AM STILL WAITING FOR SOME POSETIVE RESPONSE FROM SNAPDEAL Mob no:[protected]

I placed my order on snapdeal.com on 31 August 2014 with order ID [protected] and it was expected to be delivered on or before 5 September 2014. I have not still received the item or any update on that. The status on your website is utterly useless and the status on your careless courier partner bluedart.com has not changed since 2 days. Kindly tell me if my order has reached the moon by mistake. I am really not at all excited or interested to recieve the item anymore so please cancel my order or better be informed that I hereby declare the order cancelled from my side so I will not pay a single penny if it arrives my door now, tomorrow or after 1000 years. I have already bought my own machine through the traditional method of going to a store and selecting my item and having it delivered to my house immediately as promised. Please and yes, I will negatively recommend snapdeal to my friends and family. Give me a reason to come back to your website now...

I ordered -- Lifeline Sit up bench 5501 A for Ab Exercise worth Rs 2635 on date 9 june 2014 at approx. 11:30 and paid the amount by my debit card (ATM MAESTRO). After the transaction was complete money was deducted from my account but the order was not placed and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE

Bank name- State Bank of India
A/C no-- [protected]

SNAPDEAL ACCOUNT NAME: ABDUL QUDDOOS

I received an ad on my pc for 6 movie tickets for Rs 50. I followed the links and save the deals website asked me to register. After registration, it straight away asks for payment details. Assumi its Rs 50, I entered the card details. But unlike other website, this one does not show how much its going to deduct and neither did it ask for OTP or PIN. Transactions without OTP or PIN are fraudulent. After the card details was put in, it straight away debited Rs 1730 from my account. There is no phone number to reach them either. Please help me get refund. I do not want any paid membership on this..I want my payment back.

Dear Sir, I have purchased Sony Android Gmpl-SonyBlack Unisex Smart Watch 2 via Order ID - [protected] dated 15-08-14 received on 22-08-14 Complaint Ticket No. - 8987914 dated 03-09-14, but on 03-09-14 the Sony Smartwatch 2 stopped working and hence i approached Sony Service Center which is 100 kms far from my place. On submitting them invoice details, as warranty card is not given with the product, they found that the product's serial no. and details is not mention in the invoice, due to which the product do not fall under warranty period and hence not taking for service. Hence I request snapdeal to kindly add the product details in the invoice and send me on urgent basis. I am requesting them via emails and calls since 03-09-14 and even sending them the snap of the product serial no. and with 8 reminders for the same and which Mr. Vikas senior representative at your call center assured me for sending me the requisite but fooling me with false assurances. Hence I request You Sir to please help me to resolve the issue and either get me Proper Invoice with details that can act as warranty document or my money. Hoping for positive response.

Invoice Number : 135ADD/14-15/17578 Invoice Date: 02/09/2014 I ordered STIC STEEL 10 COLOUR SET BLUE FINE TIP PENS with order no. [protected], for Rs.200. However, The MRP on the pack is only Rs. 80. Please look into the matter. and let me know what can be done at earliest.

My order no [protected] dated 12 Aug 2014 and paid on same day through SBI debt card on Snap deal. Item not delivered by courier saying lack of invoice. As per my complaint no 8759428 snapdeal costumer care said that they will refund my amt within 48 hrs. No refund made till date and on complaining get same replay. Please refund

I purchased an steam iron from Snapdeal online worth Rs. 944/-. But the item received was defective. So I contacted Snapdeal to take the item back. I was told by E-mail to send back the item on the address mentioned in E-mail by courier service and send them the scanned copy of receipt of courier charges (Rs. 100/-).I did the same and I booked the item by Kohinoor Air Service on 10.06.2014 .I received Rs.100/- in my Bank A/c by RTGS from Snapdeal but on asking about Rs. 944/- I was told that they have not received the item back. And asked me to provide scanned copy of POD (Proof Of Delivery). I've been asking the courier service to provide POD for the last One and half months but they are not providing the same. Failing which I'm not able to get my money back from Snapdeal. Please help me sort out this matter. . I'm a doctor. And in order to receive POD I have visited to Kohinoor Air Service many a times since last one and half months leaving my job by which I could have earned some money, rather I've expended a lot of money on making phone calls and visiting courier office. I want to receive my money Rs. 944/- back due to loss of the item by courier company. + Economic Loss as mentioned above DR. Ajeet Singh M-[protected]

I ordered a product from Snapdeal on 21 Aug 2014. The product was shipped the next day, but i have not received the product till now. The product is with their courier service ECOM EXPRESS. ECOM EXPRESS never tried to deliver the product and they update fake delivery status. I tried to resolve this issue with ECOM Customer Care but then the customer care say that this issue should be reloved with Bangalore ECOM Customer Care. Bangalore ECOM Customer Care rarely picks up the phone and when they pick up then they say the product is out for delivery. But when after calling their customer service i get the phone number of delivery boy, then that phone number is always switched off. The delivery boy never contacts me and then ECOM updates status that Consignee requested for future delivery. I have tried resolving this issue with Snapdeal Customer Care also, they told me to wait more for delivery and give me a ticket number, saying that they will reply on that. But they also never replied. Bangalore ECOM Expess customer care is not hepful, delivery boy's phone is almost always switched off and Snapdeal Cusomer Care is also not helpful. Please look into this matter. Snapdeal Order Number : [protected] ECOM Tracking Number :[protected]

I Anita mendes had placed an online order of a 6 multi utility wooden folding table on 1st august and money was paid online I was promised delivery on 7th h august but did not receive the product - when I called I was told that the product will be delivered on 14 august due to some courier issue I called again on 14th spoke to several customer care reprepresntative, team leaders, supervisors all promised that they wud look into the matter and revert to me Nobody called me in fact I kept calling I spoke to Gunjan Nitin Negi Ravi tandon and many more after speaking once the person used to not come on line the second time today it is 1 full month and nobody has got back, I then tried calling the courier company and they confirmed to me that the product was never shipped to Mumbai First flight and that the product went back as SNAPDEAL Booked the product under an incorrect series I have emails from First flight confirming that they have despatched the order back to snapdeal warehouse but still in spite of all proofs and attachments and acknowledgement of receipt of table back to warehouse I am not getting a proper response nobody is bothered to call me I need to know when wud I get my money back

we have purchased the product Micromax Bolt A24 champagne on[protected] Monday and the product was not working properly and the battery was not standby so we have returned the product within 7days i.e.,[protected] Saturday. The money back guarantee was their within 7days return product. They have given us an order no. by mail the number is [protected], and they haven us the customer care no [protected]. We have called the number which they have given they are saying that ''we are raising the complaint about your saying we will call back with in 7 working days" the same thing they are saying since from a month please return our amount.

I ordered for Roony Tan Ankle length shoes through snapdeal.com but they delivered me same design product but different brand name. I ordered for roony brand shoes but they delivered me KIK brand name shoes. I got product on 30/8/14 and I feel I got good shoes but I show my shoes to my cousin they told me that this is not roony brand shoes this is KIK brand shoes. Actually he asked me to buy roony shoes from snapdeal.com. He also ordered roony shoes and roony brand name shoes. I got bill in the name of roony but in shoes there nothing name of roony brand. I confused what to do. Just let me know.

I shopped 2 pair of Rooney Navy Blue Loafers (Order Number:[protected]) and they had delivered Chiku Color Loafers. I send them mail instantly but now its more then 2 weeks of delivery, they still hasn't replaced even though i called bluedart for reverse pick up. Please take action ASAP. Attaching proof below.

Sir, I have ordered a Spy Pen On 26 Aug 2014 and Received The Order on[protected] after making a payment of Rs1139/- to the courier, but When I opened The product and tried to use it was Faulty as the buttons were not working (its a defective product) so I want to return the product but return option was not shown in my account of Snapdeal.So as per your return of defective product policy kindly arrange to get it collected through your courier from my residence and make refund at the Earliest.to continue our sweet relations with you. my order no- [protected] Sub order no- [protected] my contact- [protected]@gmail.com mobile no- [protected]. Sincerely, Rajendra Nigam 318, Sadar Bazar, Adjacent Arya Samaj Mandir, Lucknow-226002 (U.P.)

My snapdeal order no. is: " [protected]" placed on 11th Aug 2014. The shipment is lost in the way and traceable since 24th Aug 2014. Though they have got confirmation from the courier service that the shipment for this order is lost and I called them 5-6 times they are just fooling me and saying within 48hrs your refund will be initiated. And still I am waiting to initiate and then it will take 5-7 more days to credit in my account.