Snapdeal.com Complaints & Reviews

I am just simply customer Order No. [protected], from pune. I needed shoes and I did stupidity that I choose snapdeal. you committed me that on 13th oct. or before that you will ship the product. (Ref: email) During the time I called customer care 5-6 time that after 17 oct. I will not available on location because of 10 days diwali vacation. I asked all the option (fast courier option paying extra Rs. 99) and They assured me that we will dispatch product before 13th oct and you will received before 17th oct. Yesterday 8.30 pm also one person confirm me that today itself you will receive conformation email and message. Today morning one lady told me that your shipment date is 16th oct. What is going on I don't Know. Now they said to me that they are not responsible and who is responsible they don't know. 1) I choosed snapdeal this my fault ? 2) Is there any way I can received my product up to 17th oct. 3) Why will I choose snapdeal in feature.

Hi, We have purchased a consumer appliance from snapdeal some 6 months back and it was returned due to non satisfaction of product. We were promised to get our refund amount in 15 days. This 15 days has never come and we are just following up snapdeal customer care with no result and just assurance that refund will be processed. I would have easily spend some 1500 rs on just following for refund. What is the point of having trust on snapdeal. I waited for long and now it is time to take this fight on social networking platform so that other customers are not cheated like me. For your info i am attaching an audio clip also between your customer care executive and me so that u realise how long it has taken. I want them to take an action on snapdeal team and process the refund amount along with compensation. And yes not in the form of snapdeal credit, but actual cash, its our hard earned money which i dont want to waste on snapdeal. Hope to here from you soon. Regards Rahul kothari / jayesh kothari [protected]

I had ordered two items and on the confirmation of my order I received an the same order number (order ID: [protected] | Order Placed on :[protected]:05:13) was the details of the order with the right amount and invoice value. However when I received the package on the[protected]. I got a wrong package and a wrong invoice. The confirmation message that I received on the deliver had the same order number. What a nuisance!!

I spent around 15 grands for Swiss made watch.. These guys delivered a used product...on the strap of the watch one can easily make out that the product is been used. Called up Customer service... Rep Vandana has no idea about guarantee card... Assured me a lot of things but dint work. I calld back after 4 dayz this Rep Subhrato doesn't know the language. And when asked to transfer to superior. The hung up. What a fool. They call themself e-comerce giant.. They look like in front of Flipkart.

Below is my order details: Order placed on 4th October, assured to deliver on 11th today is 13, no sign of delivery! S.no Item name Suborder Number Quantity Estimated Dispatch Date Delivery Date Price 1 Dell Vostro 3460 19.5V 3.34A Original 65W Adapter Charger With Lapronics Power Cord Delivery: Standard Delivery[protected] 1 On or Before Oct 06, 2014 Oct 11, 2014 999 Delivery: (+) 0...

Ordered a Mp10 Spy Pens Hd Spy Pen Camera (32 GB) on 6th October 2014, Received it on 12th October 2014. Inside the outer wrapping, the inside packing was open. And no MRP was mentioned on the device. The order did not contain everything that it was supposed to contain as shown on the website of snapdeal. Also the selling price when I ordered was Rs 1257. But now when I click on MY Orders on the website, the selling price shown of the same quantity is Rs 850. Snapdeal is not showing its MRP and is not taking any action. please do something. Order no. - [protected] Suborder no. - [protected]

I bought a washing machine online from www.snapdeal.com with Order number [protected]. I paid the money Rs 7063 on 23rd of September 2014. They said I will get my shipment delivered by 30th September. Now its been 21 Days and everyday I am writing mails to them but they are not responding. They disconnect my phone calls also.

Product delivered on 1st October 2014 and complaint raised the same day. Waiting and calling everyday from 1st October 2014 to 11th October 2014 (today) and yet no response from the team. Now Mr. Mrinal Shandilya, Floor Supervisor, suggests we courier out the product at our cost. What crap is this? Is there no responsibility on SnapDeal to get the product picked? Order No. - [protected] | Complaint Number - 9812937 | Delivery date - 1st October 2014 | Complaint date - 1st October 2014

Worst service from snapdeal and sitting at the callcentre. Every time they say they will arrange a call back but no callsreceived. If you send mail also, no replies from them. Never ever going to usethis website nor will recommend to anyone for buying. When I called customer care, they refuse to take a request.First of all the product was delayed when I called customer care they don’thave any clue or update (dumb sitting in the call centre). They asked me to getin touch with Courier Company, the same story therewith the courier company, they also don’t have any clue. Every time they said it will be delivered asapbut no date commitment. Ultimately I had to visit their warehouse to collect myproduct. Worst service from snapdeal and sitting at the callcentre. Every time they say they will arrange a call back but no callsreceived. If you send mail also, no replies from them. Never ever going to usethis website nor will recommend to anyone for buying. When I called customer care, they refuse to take a request.First of all the product was delayed when I called customer care they don’thave any clue or update (dumb sitting in the call centre). They asked me to getin touch with Courier Company, the same story therewith the courier company, they also don’t have any clue. Every time they said it will be delivered asapbut no date commitment. Ultimately I had to visit their warehouse to collect myproduct. Immediately after that I had to travel, when I came back andchecked the product was different from what I ordered and of very bad quality.When I called customer care, they refuse to take my complaint as I crossed the7 days refund date. Is this a joke? You guys deliver wrong product with badquality and don’t accept your mistakes and blame it on customers. Request the concerned to take action against them and othersplease stop using their website for buying. Once u ordered and paid the amount then youare in a trap. No way you can come out of it. People please be aware. Order no. [protected] Request the concerned to take action against them and others please stop using their website for buying. Once u ordered and paid the amount then you are in a trap. No way you can come out of it. People please be aware.

I had ordered for a Sony car audio Model 3153 but received Sony 5070 model; Order no [protected] How can i get the ordered model ; feels very sad with poor customer sevice : Kindly deliver me the ordered model and get back the already delivered pl

Hi, I am Shivam. I recently placed order after seeking the offer of 91% on (Sony CyberShot DSC-WX350 18.2MP Point & Shoot Digital Camera (Black)camera ) on Snapdeal but after confirmed the order... They suddenly refused to give me product as my order placed and started make so excuses... I have solid evidence that they placed my order and confirmed my order as shown in the picture... now they should keep their words and deliver my products because snapdeal is trusted company... Otherwise it will be bad news for customers that snapdeal gives fake offers and play with customer's emotions...

Igot a laptop from Snap Deal Order No.[protected] on 10 October, 2014. It is not working properly. It has its buttons (Keyboard) problem. Thanks Sukh jiwan Kiran B-1-107, Guru Nanak Pura Civil Lines, Ludhiana-141001 M. :[protected]

Dear Snapdeal, i have placed order on 19th september, till now no information. IF e commerce site delivers at 1month, what is the fun coming to your site. Order no. [protected] As per indian govt norms, everybody should publish their customer care no and mail id visible to customer all the places.

I have order a Sony USB Portable Charger 2800 mAh CP-V3 order no [protected], from Snap deal on 28 September and my order was supposed to be delivered as per the Snap deal on 3 Oct 2014, but it almost 8 days passed and still i haven't receive my product, add to that the support team is the worst one i mailed them no of time requesting them to provide me the status but till date i haven't receive any information

I have ordered a Jolla smartphone on the 28th of September and as per snapdeal the estimated delivery time was supposed to be 5th Oct. I still haven't received my product and the worst part is the I am not able to track my shipment since snapdeal provided tracking information does not work and the courier company Ewings that snap deal claims to have shipped my order through virtually does not seem to exist. I have called snap deal customer care several times to hear a default "we will get back to you in 48 hours" statement for the last 1 week. If they are not able to track a shipping company that they have tied up with to deliver products then they are not even aware where the product is for which I have paid. Either they are using a fake courier company name to get money from customers to use it and refund later or they simply aren't competent enough to handle exclusive launch of international products unlike other e commerce sites in India who provide better service. I have checked online thoroughly and the only other E wings courier detail I could get my hands on was at Chennai and even those numbers are not in use along with the Bangalore E wings contact numbers that snapdeal has provided me with. Please find attached screen shot with my order details

I have ordered a product on Sep25th 2014 and SD promised that i get the product delivered by sep30th. But till now oct10th no delivery of the product and when i called they are keep saying the same story i will get the delivery asap and for the complaint for which i raised they says i will get call from sd to resolve it but no call nothing...also when i asked to cancel my order also they are not doing the same at all sorry we cant cancel the order then either they are not delivering the order and not canceling the order...i want to file it in consumer court how do i do it...

I am Shivkant Reddypulkute, I have purchased gionee M2 8gb mobile on Dt.10.10.2014 time 11.35 AM using email-Address: [protected]@rediffmail.com & mobile no.[protected] using SBI Net Banking the Amount Rs.9938 has been deducted from my SBI Account No.[protected] but still not received any confirmation from snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE

Hi Team, I have ordered Toshiba 39 inch LED tv from snapdeal but they have sent samsung TV instead of toshibha, After many follow up they re-pickup the item and still now they not sent the item Snap Deal Order Number:[protected] FEDEX track number:[protected] Complaint Number - 9649596

I have purchased pen drive from snapdeal.com 8 months ago of hp 8 gb 234vr. But after 5 months my pendrive unexpectedly stopped working. I called to the customer centre of snapdeal. They gave me the number of service centre which was in ajmer. I live in udaipur so how can i go there so far. It is impossible for me. I do not know what to do. And know i am feeling cheated. Snapdeal.com has done a fraud with me. My pendrive is in warranty but still i have no other solution left. So i thought to register a complaint. Lets see what happens. Regards Prerit ameta [protected]@gmail.com [protected]

I have purchased (order no: [protected], 18th, September 2014) a freeze and Washing Machine from Snap Deal online. So far received Freeze 12 days back but not yet received Washing machine. This item is laying at Fedex Bangalore facility last 15 days. God only help knows, when they will deliver to me. I have spoken with Snapdeal staff 15 times and send remainders to them about my Washing Machine. Always only once response, we will escalate it to higher ups but firm date commitment to me. If they can't deliver, asked them to return money, that also no commitment from them. The Snapdeal people I have spoken so far (Manesh, Deepak (floor manager, Vikas, Anand (floor manager) and other people but no success. No commitment from them on date of delivery to me. Please some one from Snapdeal who has seen this complaint, take it up with respective authorities and help me to get my product delivered or payback my money. I purchased on Snapdeal just because Ratan Tata has started invested and felt good to buy from this portal. Hope I am not wrong?