| Address: Bangalore, Karnataka |
This is in reference to the Order ID :[protected] with snapdeal.com. The product I ordered was a ’NOKIA Asha 308(Black)’ mobile dated 19 Nov 2012, & with it ’Free Travel vouchers worth Rs.4500/- from Yatra.com’ offer was available. This voucher was available with a scratchable silver foil area on the top of the pack. But after receiving this product on 27 Nov 2012, when I checked it, I found no such scratchable silver foil area on the top of the pack.
Hence, I made a complaint with sanapdeal customer care team (Complaint No. : 1357486).Also after this complaint they showed very lukewarm response for this issue, & after several reminder & calls to the customercare, at last they sent me a scratch coupon which I received on 13 Dec 2012.
As per the yatra.com redemption process - I scratched the silver foil area to get a 5 character code. Sent SMS “Yatra” followed this code to 55555 to receive Yatra Promo Code, but I didn’t get any code, instead got some error message(like ’Not proper message, try again’). So for the confirmation I contacted the Yatra.com team & they told me that I had to send the SMS before 30 Nov 2012 to get the promo code. With further enquiry he told me that this term is not mentioned to customers(In the terms & conditions page in their website regarding this offer).But all the dealers, those sold this mobile with this offer, had been intimated to pass this information to customers. After getting this information. I felt terribly cheated by snapdel.com as they had sent me the coupon after 30 Nov 2012 & also they didn’t informed me anything regarding this. Due to their irresponsible, reckless & cheating attitude, I lost worth Rs.4500/- .
Aug 13, 2020
Complaint marked as Resolved
Purchase date: 29 May, 2013
Order Id [protected]
My Complaints are:
1. Not received freebie laptop bag.
2. When I checked the warranty of the product with the serial, it shows that 3-4 months under warranty are gone. Means if I have purchased the product on 29th May, 2013, then its warranty should be till 29th May, 2014.
3. Received a damaged product. I visited the HP service center. The product was declared as DOA(Dead On Arrival). I provided the certificate for the same to the Snapdeal. HP has a policy that Laptop should reach HP company in 7 days of issuance of DOA. After giving so many reminders reverse pickup was arranged.
4. Today is one month from the date of purchase of the product there is no update on Replacement/Refund of the product from the customer care.