Snapdeal.com Complaints & Reviews

I had returned a shoe purchased from snap deal. I got a mail from snapdeal on Nov 28 2012 saying i would be receiving a cheque for refund within 7-8 working days.
I followed up with snapdeal customer care 4 to 5 times within a of 4 months.
every time i call up customer care i get the response that cheque has been dispatched and the customer care personal say he doesnt have any further information.
I have not received any mail,communication on cheque till date . march 7 2013

My name is Archana Thakur. I placed an order on 23rd February (Order no.[protected]. Happy to have received my order earlier(27 Feb) than the estimated delivery time(1 Mar).
My complaint is regarding the Trouser colour (Product Name- BHPC Beige Formal) plus it is so loose.
The image shown in the site was of size 30 ( which I generally purchase) but it comes out to be so loose. I selected light brown or light khaki coloured trouser (http://www.snapdeal.com/product/bhpc-beige-formal-trousers/621719?pos=22;24) but received some other colour.
I called them on 27 Feb and they claimed to contact me within 24-48 hours. There was no response from their side. I called second time on 3rd march... again no response till now...

I am really pissed with the service and want my money back as soon as possible!!!
please help me
Email- [protected]@gmail.com

Hi,

I have placed my Order on Snap Deal on 6 Feb, 2013 and snap deal keep on delaying this order. I have purchased this order on 75% discount. I was expecting my order to be delivered in 3-4 days from the day i have received the email of Delay (Order Number :[protected].

and now i got a call that, your order can not be delivered.
So it means you are not able to provide me the order with the said amount on the website.

This is really unusual and awkward condition.

I was not expecting this thing from a reputed online web shopping company like snapdeal.

Its really disappointed. I am really expecting some kind of compensation for the same.

Please look into this.

Thanks,
Pankaj Goyal
[protected]
Order Number: [protected]

Our order number[protected]

Our tracking ID : LO1678438

We had placed the order on 21-February-2013 for the book Artificial Intelligence-Sie on snapdeal.com.

The product was shipped on 23-February-2013 but we have not yet received the product.

The product was shipped through first flight courier service but when we try to contact them through email it gets rejected.

This is our first order on snapdeal.com and we are very unsatisfied with the service.

I ordered one product (teddy bear) from snapdeal. they delieverd wrong product. i raised complaint against it.Initialy they told that their team will pickup the product from my place by their end but after 3 to 4 days
they told me to send back product to them from my end with in 48 hrs. i told them this is the mistake done from your team, so you people should come and pickup that prooduct but they did not get agree for this. so i asked my family member to send the product back because i am not living in same city where the product was delieverd.

My father had to face lots n lots of problems to send that prodcut back because its a big size teddy and he had to waste more than 2 hrs for 2 days in his very busy shedule. he sent that product on 19th Feb 2013 n it got delieverd on 20th Feb 2013 itself.
But i didnt hear any response from snapdeal till now. so i called them 2 times but they are saying that they dont have any information about it and i told them AWB number as well then first they told its not a valid number. then i told them this is correct number n with this number i can track shipment details as well. but still they have not resolved my problem and they are telling that they have not received the product and asking me to wait for more days.
i raised this complain on 14th Feb 2013 but from that day they have given lots of mental stress to me n my family.

PFB all the required details :

Order number :[protected]
Complaint Number :1629799

AWB number (i returned the product back, TRACKON courier) :[protected]

please resolve this isssue

Thanks,
Garima

got a mobile( order number:[protected] from snapdeal.com in a non-working condition. Reverse shipped it to them after getting assurance of reimbursement of these shipping charge from Snapdeal. But recieved again it with same condition. Now snapdeal didn't responding. Please help me out.My Contact number is mentioned below for your convenience.

Jatin
[protected]

I had Purchased HCL Y2 Tablet Wort RS.14790 from SnapDeal.com wit replacement Warranty of 1 year after the use of the tablet was found to be faulty it did not started thereafter I received the DOA letter NO.[protected] from there side And returned the tablet But yet till The date I have not received any Replacement Tab Or My Tab Repaired !!!!!!!!!!

I bought a new tablet from snap deal. I got it delivered on 15/02/2013. The problem is that the tablet is not switching on only a intro is coming and it remains for a longer time.

Dear Sir/Mam,
For your kind information I booked 2 numbers of saree from Snap deal having order number[protected] &[protected] respectively, but instate of the image shown in the picture they not deliver the same product to me & i request so many time to Snap deal to get back the saree as soon as possible and cancel my order or deliver me the same as shown in the picture. But instate of replace the saree they phone me and told me that you return us, and we will take care of that.

Regards
Pinaki
+[protected]

Respected Sir,
I had placed an order online[protected] dated 24th Jan 2013 but still yet to receive delivery for the same. Nobody personally has called me till date. I called the customer care service numerous times but every time they keep on saying that they would deliver in 24-48 hrs. Its already three weeks and still i am yet to receive my product.
Following are the mail trails for the same.

Krishna Thapa, Feb 12 05:28 pm (IST):

Dear Yashodhan,

Thank you for contacting Snapdeal.com.

We express our sincere apologies for the inconvenience you have experienced.

This email is in regards to your complaint for the undelivered product against the order number[protected]; we would like to bring into your notice that we are trying hard to deliver you the

product as soon as it is possible.

Once your product will be shipped from our side, you will receive an email and SMS notification with the courier details.

We request you to kindly treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.

We would request you to bear with us in the interim.

Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.

Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.


Regards,

Snapdeal Helpdesk



Yashodhan Patil, Feb 08 01:12 pm (IST):

Hi Rajveer,

There has been no updates from you till now even though you have mentioned it would take 24 - 48 hrs. Its already 4 days from the last mail sent still no updates.
Its high time now kindly provide me email id and telephone nos of senior executive who can handle my query.

Rgds
Yasho


________________________________
From: snapdeal support <[protected]@snapdeal.com>
To: Yashodhan Patil <[protected]@yahoo.com>
Sent: Monday, 4 February 2013 7:26 PM
Subject: SnapDeal Customer Support # 1583582 Re: Shipping Related (ticket #1583582)


Rajveer Sandhu, Feb 04 07:26 pm (IST):

Dear Yashodhan,

Thank you for contacting Snapdeal.com. We appreciate the opportunity to assist you.

Please accept our sincere apologies for the inconvenience you have experienced.

This is to bring into your notice that your issue against the order number[protected] has already been forwarded to the team responsible and we will surely update you with the resolution

within next 24-48 hours.

We would request you to bear with us in the interim.

Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.

Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.


Regards,

Snapdeal Helpdesk



Yashodhan Patil, Feb 04 06:55 pm (IST):

Resp Sir/Madam
This is regarding my delivery of product which still hasn't been received. Today itself i even placed a complaint[protected] regarding the same. Even though i still can see my estimated

shipping date to be Jan 25th 2013. Still unable to understand what's going on?there has been no updation at your part and not even single person has updated me about my future delivery

or for the delivery getting delayed till date. It seems that i been a sufferer even though paying full amount online initially. This is a very serious situation where i don't have any

whereabouts of my product,customer service members keep on assuring me about the delivery in 2 days and even after waiting for 2 days things are not sorted out. Now they are saying stock not available. My question is if stock was not available why was i allowed to place online. Now even though i cancel my order i would just be getting refund of my order which is again loss at my end becoz there were many online
and offline offers of 50% off in the 26th Jan adjoining week and trusting your website i ignored all these offers.Now who's going to compensate for the loss in case i don't get my delivery.

Kindly do the needful and suggest me any other alternatives for the same.
Rgds
Yash

________________________________
From: snapdeal support <[protected]@snapdeal.com>
To: Yashodhan Patil <[protected]@yahoo.com>
Sent: Friday, 1 February 2013 8:21 PM
Subject: SnapDeal Customer Support # 1583582 Re: Shipping Related (ticket #1583582)


Rajveer Sandhu, Feb 01 08:21 pm (IST):

Dear Yashodhan,

Thank you for contacting Snapdeal.com.

We express our sincere apologies for the inconvenience you have experienced.

This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as you.

Please be assured that our endeavor is to ensure that your order reaches you at the earliest.

We appreciate your support and patience in this regards.

Thank you for your continued patronage.

Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.

Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.


Regards,

Snapdeal Helpdesk



Yashodhan Patil, Feb 01 08:00 pm (IST):

Respected Sir,

I had placed online order by paying whole amount from snapdeal website on 24th Jan 2013. The estimated shipping date mentioned was 25th Jan 2013 but still haven't received my delivery today 1st feb 2013. My order number is[protected]. I haven't received any updated date or no executive even has time to call and tell me about the status of my order and this is even more frustrating from a reputed website. I even have to alter my travel due to my order delivery and that has restricted my travel out of home. Kindly call me and update the status and if i don't get response from your end then cancel my order and refund the money asap. It has cause lots of inconvenience to me.Kindly respond.

Rgds
Yash

I had ordered for micromax canvas 2 A110 from snapdeal, but i got a wrong handset ( toy phone) details as under Item code :- 1768864
order no :[protected] blue dart delivery no (AWB). :- [protected] SNAPDEAL REFERENCE # 1220049

The above order was placed to snapdeal on 08.01.2013 & i got the delivery on 22.01.2013

kindly help me to resolve this issue

Dear Sir,
I ordered Mahindra Duro Scooter from Snapdeal.com on Jan 17, 2012. I ordered Scooter at Faridabad Location and paid 40,290 INR from HDFC Credit Card. I actually have Permanent Residence at Gwalior, M.P. I ordered Scooter at my Cousin Brothers Address in Faridabad. I contacted Snapdeal Customer Care before making the order. They people said I can order at my Cousin's House and I only need to be ready with Driving License and 3 Photos as Documentation when Mahindra executive will deliver Scooter at my Cousin's Address. After confirming same I go ahead and made the order.

After 1-2 days, Mahindra Dealer from Faridabad contacted me and ask documents from me. But when he know that My Documents are on address of Gwalior, M.P, He said me that he will give me Scooter and complete papers excluding Registration and will refund me 2400 Rs and I have to do Registration by self at Gwalior RTO. I agreed to same. But next day, Area Manager of Mahindra2 Wheelers Mr Sarthak Shrivastava call me and said their company will deliver the Vehicle at my Home in Gwalior as per their offer at Snapdeal. I agreed with them. Later they ask me that i have to pay difference of 2112 INR also if i take delivery at Gwalior due to tax difference in both states. I agree to that also.

Few days back their Area Manager from M.P State Mr Manish Shrivastava call me and told me to complete formalities and take delivery from their Dealer Kushagra Motors at Gwalior. I went to dealer and found that He is giving me Scooter that is Last Piece with him and is defective, Scooter has Scratches, Tire has cut and Colour faint on body. Their dealer also deny to give me Extended 2 Years Warranty as per the Snapdeal Offer. I ask their Manager to arrange me fresh scooter. I also ask them to arrange me scooter from other dealer in Gwalior that is Maheshwari Motors, who has fresh scooters in stock. But their manager deny to deliver me scooter from that dealer. In last their manager told me to wait for few days for fresh and new vehicle.

But, without any prior information, I received email from Snapdeal that they have cancelled my order on Jan, 31, 2012. However my money is not received back till date and Snapdeal as well as Mahindra are not replying to any my emails.

These both companies are 100% fraud company. They donot have capabilities to fulfill orders and making fake offers as selling automobile over internet. If in within next 3 day, I did not get my money refund and compensation of 7000rs for all the inconviniences occured to me in dealing with these companies, i take legal action against these both companies....

The Order ID at Snapdeal Website is[protected] and Sub-Order Number is [protected]

Thank You.

Expecting an Resolution of the matter...

Harsh Pratap Singh.
Email: [protected]@yahoo.co.in
Mob:[protected]

I had ordered a Rigo Black T-shirt on 12th January 2013. The product was delivered to me on 17th January. I did not like the product and returned it following the company's procedure and they got their product back after 2-3 days. Since then,I had been demanding my refund. Initially,they told me that the amount will get credited into my bank account. Then,they refused and said that the amount will be credited back into their own SD Cash Account and I can go ahead with that amount for some other purchase. But,despite making 'n' number of calls,the amount has still not been credited. Please take some serious action as I am really tired of the ignorance by the company.
The order number was[protected] and the ticket number I raised was 1534669.
The amount for which I bought the T-shirt was Rs.799.
Thanks,
Dipanshu
(E-mail: [protected]@gmail,com)

order no[protected]
(videocon V1570)
this is fraud site .......
pahle discount me order book kiya .... fir order cancel kiya
maine 5-6 baar care par call kiya
mujhr har baar kaha ki 2-3 din me aapka order delivered ho jaiga
aur aapka order cancel nahi hoga ......
fir mujhe courier ka wrong AWB no. diya jo ki isshu he nahi huya tha
fir maine complaint kiya ki AWB no sahi nahi hai . snapdeal walo ne kaha ki 2 day me thik ho jaiga ..
jab maine aaj dekha to pta chala ki mera order cancel ho geya ... aur mujhe ek baar bhi mail nahi kiya

ise tarah customer ko pagal bana rahi hai




fraud........................


from .... sunny

I ordered Micromax MMX3G data card that was having offer of free Polo wrist watch. I was suppose to receive Polo wrist watch along with it that I never got. I raised a complaint in their customer service center. Its been approx a month by now but they are not responding to my query anymore. Seeking sincere help. My Order id is[protected] and complaint number is 1524471.

Thanks,

Niraj Kumar

i purchased tow products from snapdeal.com order id[protected] &[protected]. They cancelled my first order without my permission and the second order too. Now when i asked them why they have cancelled my order they told me that i send them an email for order cancellation. I want to ask what is the source of the statement. Just because of thing that they doesn't have to deliver my order to me they are balmming me or giving fake statements about me. This is something very ridiculous, its not the first time it happened with me , every time its the same this is the 4th time that there is a issue with my order. Sometimes they doesn't give delivery on time, sometimes they send wrong products and sometime they cancel order without permission, I would suggest buyers please do not shop with this website if you do not want to face this kind of problem. As they have no respect of customers time and feelings.

i have ordered one data card through www.snapdeal.com,i already paid the amount,the estimated delivery time was 10jan2013,but still i did not received,even customer care people also not telling status,please help me
from venkatesh
[protected]

Mr. Naveen, Never deal things with these so called " online" cheaters. Never book things on these online stuff. Even I had a bad experince dealing with them. Last time even I booked a watch and then the horrible story started. I have to chase them, for months I kept on chasing them. It really shame on these thiefs that take they use our money and fool us.

Now I never order anything through online. Instead I will go to my nearby shop and buy the things. STAY AWAY FROM THESE ,

Ramesh,

[protected],

Respected Sir,

I have Ordered a Micromax Canvas 2 A110 Mobie phone from Snapdeal.com to gift it to my wife on her Birthday i.e. 16th Jan. I ordered the phone on the 8th Jan -13 and it was supposed to be Delivered on the 17th Jan-13 as per snapdeal.

I have already made full payment of rupees 9999/- through my Credit card. I think Snapdeal is running out of stock and cheating people by not delivering the product at all and keep on giving an excuses for waiting for more 3-4 days.

When i requested to cancel my product they say it takes 21 days for refunding the money. Which is so frustrating.

I would request the CONSUMER COMPLAINT TEAM to please take some action against them and WARN people not to buy a product without speaking to them over the phone and make sure to RECORD the call.

Please see below the emails to and fro from snapdeal and me.
================================================================================...⇄


Dear Mamta,


I don’t want your apologies and do not take this personal. Please tell me the exact date for the delivery of my product.



How can you say that its getting delayed by couple of days ? Do you understand how may days are equal to COUPLE OF DAYS. It is 2 days. So according to you the Product will be shipped on the 19-Jan-13.



Read the notification properly that says the products estimated shipping date id 23-Jan-13. And you are telling me its couple of days…!



HOW CAN I TRUST YOU THIS TIME ??? Please give me the exact delivery date and according to that I will decide if I want to cancel and just cancelling the product will not work for me I want my money back right away, as I said I cannot wait for 7 days for you to refund the money.



You are not addressing any of my concerns. How would this email with an apology fulfill the customers need. You must give me an exact date of delivery.



Please try to keep youself in the customers shoe and you will feel how frustrating this is.






[protected][protected][protected][protected]
Date: Fri, 18 Jan 2013 04:26:39 +0000
From: [protected]@snapdeal.com
To: jaaved.[protected]@live.com
Subject: SnapDeal Customer Support # 1514058 Re: Micromax Canvas 2 A110 (ticket #1514058)


# Please type your reply above this line #




[protected][protected][protected][protected]

Mamta Pandey, Jan 18 09:56 am (IST): Dear Jaaved,
Thank you for contacting Snapdeal.com.
We express our sincere apologies for the inconvenience you have experienced.
This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as you.
Please be assured that our endeavor is to ensure that your order reaches you at the earliest.
We appreciate your support and patience in this regards.
Thank you for your continued patronage.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.
Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


[protected][protected][protected][protected]

Jaaved Shaikh, Jan 17 08:22 pm (IST): This is not acceptable. The product was supposed to be delivered to me on the 17th of Jan 2013 and I was promised the same when by your executives.

Today you are sending me an email stating that you cannot deliver it and there will be a delay in the delivery. If the delivery was not possible, you should have told me when I called you on the 14th Jan 2013. I would have cancelled the product and got my money back. As other Sites in the market are able to deliver in the product within 5-6 days.

You have already taken my money as I have made the payment in full through my Credit Card. I want this product to be shipped to me at its earliest otherwise I might have to cancel it and want my money back right away. I cannot wait for 7 days for you to refund my money. I have already wasted my 10 days. This was my first product from SNAPDEAL and my experience is very very bad. I have purchased so many products online from different website and I never had this problem before.

Please don’t take this email to be granted and make sure that you delivery my product before the 20th of Jan 2013 OR I will have to escalate it.


To: jaaved.[protected]@live.com
Subject: Your Snapdeal Order:[protected]
Date: Thu, 17 Jan 2013 04:05:08 -0800
From: [protected]@snapdeal.com

Dear Customer
This mail is regarding your ordered product Micromax Canvas 2 A110 with order No.[protected] . which you have recently ordered through Snapdeal.com

We wish to notify you that there may be a delay in fulfilling the order within the time specified on the website at the time you placed the order. Shipment of the above mentioned product may be delayed by some time. The new estimated shipping date for the order is 23-Jan-13.

We are trying our best to deliver the order as soon as possible and will keep you informed if there are any further updates.

We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers.

Please write to us [protected]@snapdeal.com or call us on +[protected] should you have any questions or need assistance.

Regards
Snapdeal Team
Customer Service Team
Phone:[protected] / +[protected]
Email:

[protected]@snapdeal.com








Date: Fri, 11 Jan 2013 04:10:26 +0000
From: [protected]@snapdeal.com
To: jaaved.[protected]@live.com
Subject: SnapDeal Customer Support # 1514058 Re: Micromax Canvas 2 A110 (ticket #1514058)


[protected][protected][protected][protected]

Mamta Pandey, Jan 11 09:40 am (IST): Dear Jaaved,
Thank you for contacting Snapdeal.com.
With reference to your email for delivery of the ordered product, we would like to inform you that your order has been sent to vendor for processing. Your order will be shipped within 9 business days from placing the order.
Est. Shipping Date: Jan 17, 2013
Once your product will be shipped from our side, you will receive an email and SMS notification with the courier details.
As per your request, we will surely try to deliver you the purchased product as soon as it is possible.
We would request you to please bear with us in the interim.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.
Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


[protected][protected][protected][protected]

Jaaved Shaikh, Jan 10 10:17 pm (IST): Ok..! I appreciate you replied via email.

I called you and requested for a delivery before 17th because..i am planing to gift this phone to my wife on her birthday i.e. 16th Jan.

I once again request you,if you could deliver this phone to me on OR before 16th Jan. It will be appreciable :-)

Warm Regards,

Jaaved


To: jaaved.[protected]@live.com
Subject: Your Snapdeal Order :[protected]
Date: Thu, 10 Jan 2013 07:42:08 -0800
From: [protected]@snapdeal.com

Dear Jaaved Shaikh

Thank you for shopping with Snapdeal.com
We’d like to update you about your order for Micromax Canvas 2 A110 that you placed on our website
We wish to inform you that your order will be dispatched within 5 working days.

We apologize for the delay which is caused due to overwhelming response we recieved for the product.
To keep you informed about your order and enhance your shopping experience with Snapdeal is our priority.
We’ll update you on the shipment soon.
Should you need any assistance, please call us on[protected] / +[protected] or write to us [protected]@snapdeal.com.
Regards
Snapdeal Customer Service Team
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hello,
i was purchases micro-max canvas 2 mobile from snaldeal.com on 3ed of jan 2013. i mad online payment with my credit card,
after over transaction it generate receipt for this product, and there is clearly mention that they are shipping this product on or before 14th of jan 2013.

i was call its customer care and mail on its help-desk but they continues tell me that, product is 'overwhelming response' please wait for more 3-4 days. if there is not stock or overwhelming response then why they place order and deduct total 9999/- amount from my account ?