Snapdeal.com Complaints & Reviews

This is regarding non refund of product cost of Rs.13700/- by Snapdeal.com, 240, Ground Floor, Okhla Phase-3, New Delhi-110020 (Phone No.[protected] and[protected], email – [protected]@snapdeal.com).
I have ordered to supply a PENTA TABLET WS 802C WITH 3G VIDEO CALLING 8 INCH from Snapdeal.com on 25.09.2012 and credited the full amount of Rs.13,700/- in the account No. [protected] of Jasper Infotech Private Limited, 246, Ist floor, Okhla Industrial Area, New Delhi-110 020 through my State Bank of India online account. As per Order ID –[protected], they supplied the above product through Blue Dart, vide SPINEL TRADECOM PVT. LTD., Khasra No.10/13/1 and 10/18/1, Revenue Estate Village Samalkha, Delhi (India) – 110037 invoice No.783885 dated 25.09.2012. The said product was delivered at my office address on 27.09.2012. While checking the product, it was found that the same was not working properly. Then I contacted the Penta Service authorized dealer at Calicut, Mr. C.P. Abhilash, Telescan, Kannankandy Annex Building, Mavoor Road, Calicut-673004, Kerala. After thorough checking the said product, he told me that the product is not in working condition. He also gave me a DOA certificate. Then I returned the faulty product with DOA certificate for replacement to Snapdeal.com on 12.10.2012 vide Blue Dart AWB # [protected] and cash memo no.18323 for Rs.620/-, as per their instruction of Snapdeal.com. Then on 31.10.2012, the Snapdeal.com has again dispatched another product vide Spinel Tradecom Pvt. Ltd. retail invoice No.941158 dated 31.10.2012 which was received by me on 05.11.2012 at 1530 hours in my office address. I tried to start the said product; but the same was also not working. Presumably the Snapdeal.com again sent me a defective product. Immediately, I lodged a complaint to Snapdeal.com on 06.11.2012 for refund of entire amount of Rs.13700/-. In reply to my email, they intimated on 07.11.2012 through email that my request for refund has been initiated. In the meanwhile a cheque for Rs.620/- towards reimbursement of courier charge has been received by me on 26.11.2012. After repeated reminders through email and via telephone, they sent me an email on 17.12.2012 regarding returning the faulty product with all its accessories for refund the entire amount. Accordingly, I returned the faulty product with all its original accessories vide Blue Dart AWB # [protected] and cash memo No.026296 for Rs.620/-. According to Blue Dart’s email, the said product has been delivered at Snapdeal.com on 20.12.2012. But refund of Rs.13,700/- has not yes been credited into my account. In these days of NEFT/RTGS, it needs one minute to credit the amount in the online account. I knew that their business associate Spinel Tradecom Pvt Ltd is an expert in delivering faulty product on behalf of Snapdeal.Com. I sent emails after emails, but same automated email response i.e. my issue has been sent to the team responsible and will update on the same within next 48 hours.

Instead of repeated request to Snapdeal.com to refund the amount of Rs.13700/- plus courier charge of Rs.620/-, they again sent me an old product without any invoice, cables on 11.01.2013. My demand was to refund the amount of Rs.13700/- This clearly indicates that the Snapdeal.com is cheating their customer. I don’t know why Snapdeal.com has again dispatched faulty product to me instead of refund the entire amount.

I, therefore, requested to kindly take a stern action against Snapdeal.com and their business associate. I also request to take action to get the refund of Rs.13700/- plus courier charge of Rs.620-/.

Dear Sir,
I have ordered product from snap deal regarding which I have complaint…mention below
There is complaint regarding my order of Niharikaa Pearls Divine Pearl Drop Pendant Set order id [protected] which i get on 11th and got the box full damaged and with improper packing..i have to gift it on valentine so if this is the service of snspdeal so how customer will believe on snap deal..and this is the goodwill…
Snapdeal customercare is saying that send the snapshot utell I have gift to my valentine so I tell to her to give snapshot so I request u to send a plastic box in which pendant is kept
I want from snapdeal to send new box only….
Thanking you
Araj Agarwal contact me on [protected]
Address:
Shiv Dutt Shukla
C/o Vivek Saxena(Advocate) 31/1 Janki Vihar colony Jankipuram

Lucknow - 226021
Uttar Pradesh
Phone: [protected]

Hi,
I bought a product from www.snapdeal.com and i received a mail that my order was placed. But after not getting the product, i talked with them via mail and phone, they told that they will refund the amount in 7-21 working days and that was in the month of september. Its more than 4 months but I haven't received my money back. I have been calling and chasing them but i am not getting any response.

Whenver we go on snapdeail site and post a complaint,they generate the request number. The latest request number which got generated today is 1488141. And below is text which I have mailed them

" In refernce to "SnapDeal Customer Support # 1245758 Re: Payment Related (ticket #1245758" As you have mentioned that the refund process from your side has been initiated on[protected] and the same will be credited back within 7-21 working days depending upon my mode of payment. I would like to say that today is 5th January 20132,again some days back I inquired with the bank and they said that they haven't received such a request. Please tell me what is going on. I want my money,its almost more than a month i have been waiting for the money just because of your problem that you didn't have the product i ordered. Also a refund amount of Rs. 50 is pending from your side so in total i need to take Rs. 1849 from you guys. I need an immediate action on this please. You can simply keep people waiting for a month just because you don't have the product for which you take payment. I have been using Myntra, jabong,pepperfry site but never had such a bad experience. Please don't spoil your image. Do the needful ASAP After this mail, i talked with snapdeal on the phone on 27th November and they assured that i will get a mail in two days i.e. 29th November confirming my refund details but i havent received that mail yet. Can you please let me know what is going on??? Or Should i file the complaint against this site? I want an immediate action on this please."

The order number is 1095125 and the product was " Fashos Dark Brown Ankle Length Shoes"

Let me know how can you help me.
Thanks

I had placed an order for *Micromax X283 Silver Seller:SPINEL TRADECOM PRIVATE LIMITED*.
The order tracking no. is [protected] .
The product i received is a* faulty and its Hand held speaker is not working. I have registered a complaint in Snapdeal with complaint no. 1391120.
They promise to send the replacement within 7 days which instead took 15 days to delivered to me.
Again the product delivered to me is not appropriate. Charger cable is missing from it.
Could you please help me out with this issue.

I bought ferrari red from snapdeal.com

To my utter surprise it was a fake product. Its smell did not last even for half an hour. I advise every body not to go for on line shopping of such products and sites as they lure the customers with heavy discounts and offers replica of the original



R a warsi

I have purchased a Karbonn Smart Tab-2 from Snapdeal.com with Order #[protected] amounting Rs. 6990, The product delivered to me was faulty, did not even start, after the complaint I sent it back and recieved the same damaged but working prodcut back after 1 month. The product became dead again and the snapdeal.com customer care agent told me that I do not have to send the prodcut back and they are in process to refund the full amount to me. It has been over a month, and I am still not able to get any confirmation from the company. Now I have dead Karbonn Smart Tab2 with me and no clue on refund.

Hi
I bought JBL Headphones from snapdeal.com on 14th nov 2012, they said it would be shipped in 3 - 4 days, then they said since apologize saying it would take another couple of days. Then they stopped sending any communication. I called service centre, the person said we will give u a feedback latest in 1 day but no feedback. All the other communication i am attaching here.

Even after me writing to them they send an automated email saying the product will be delivered.

They have got a pathetic service and no sense.

I have already paid for the headphones in a month advance. The money is already into there account and they dont care. They are using public's hard earned money .

See Communication Below:




Snapdeal, Dec 16 09:41 am (IST):
Dear Ninad,
Thank you for contacting Snapdeal.com.
This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as you.
Please be assured that our endeavor is to ensure that your order reaches you at the earliest.
We appreciate your support and patience in this regards.
Thank you for your continued patronage.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal

Ninad Bansode, Dec 15 07:49 pm (IST):
I never thought the response from snapdeal.com would be so pathetic.
And I dont think that snapdeal.com really cares about the customer. Even after escalating the matter still you are least bothered .
You guys are not at all professional and I suggest you close down your business as you are not fit to be in such a service oriented industry. There are other people in the industry who are doing a far better job than you so why to waste your time and also the customers time.
This is not a market driven by the Seller but a customer oriented market.
As per my earlier request I am waiting for a the contact details of the concerned complaint handling officer in Snapdeal.com
If in case I do not get a reply by tomorrow i.e[protected], I would not think twice before writing directly to the people in snapdeal.com whose ids are available on internet readily and I can do that as I dont care.
Also I would take this case of mine to Consumer Court against snapdeal.com
Ninad

________________________________
From: snapdeal support <[protected]@snapdeal.com>
To: Ninad Bansode <ninad.[protected]@yahoo.com>
Sent: Wednesday, December 12, 2012 9:35 AM
Subject: SnapDeal Customer Support # 1383015 Re: Re: Your Snapdeal Order:[protected]ticket #1383015)

Snapdeal, Dec 12 09:35 am (IST):
Dear Ninad,
Thank you for contacting Snapdeal.com.
This email is in regards to your complaint for order number[protected]
We express our sincere apologies for the inconvenience you may have experienced.
We would like to inform you that your complaint has been forwarded to the concerned department so that they can investigate the matter and provide you with the best possible resolution on priority. Kindly note that you will also receive an update on your query in next 24-48 working hours.
In case you do not get any response within the stipulated time, kindly get back to us so that we can check the matter at our end.
Kindly note the below mentioned complaint number for your future reference.
Complaint Number: 1403836
We would request you to please bear with us in the interim.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal

Ninad Bansode, Dec 11 09:53 pm (IST):
Hello,
I need the Email ID or Contact Number of the concerned Nodal Officer or Complaint Handling Officer in Snapdeal.com.
Yesterday in evening I called snapdeal.com to express my unhappiness towards not fulfulling my order. I was told that Iwould get a feed[censored] from snapdeal.com by email. Its 24 hrs now passed and still i havent got any reply or mail from snapdeal.com
This is horrible service from snapdeal.com. I am utterly dis appointed with the service i have received from snapdeal.com.
Just to save a couple of bugs i think i have made a big big blunder in ordering the headphones from snapdeal.com
If snapdeal.com was not able to fulfill the order in the committed time why did it accept the order at first. Secondly its a month now i have ordered these items please tell me how many times have snapdeal.com on its own informed me about the order status. Also its that I have already paid for the head phones in advance and i think snapdeal .com is using these funds for its own purpose.
I really have no words now to say.
Just let me know the contact number of the concerned Complaint handling officer in snapdeal.com
Ninad

________________________________
From: snapdeal support <[protected]@snapdeal.com>
To: Ninad Bansode <ninad.[protected]@yahoo.com>
Sent: Wednesday, December 5, 2012 12:01 PM
Subject: SnapDeal Customer Support # 1383015 Re: Re: Your Snapdeal Order:[protected]ticket #1383015)

Snapdeal, Dec 05 12:01 pm (IST):
Dear Ninad,
Thank you for contacting Snapdeal.com.
This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as yourself.
Please be rest assured that our endeavor is to ensure that your order reaches you at the earliest.
We appreciate your support and patience in this regards.
Thank you for your continued patronage.

Please feel free to contact us for further assistance at our customer care number +[protected] /[protected] or email at [protected]@snapdeal.com.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading ecommerce platform with more than 17 million subscribers
2. More than 1Lakh products from 2500+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal

Ninad Bansode, Dec 04 10:53 pm (IST):
Hello,
Can you tell me the status of the order.
When will I get my JBL Tempo In Ear.
You have stopped giving me the status of the order too.
Is it necessary to always follow up for the material order.
I have already paid for the JBL Tempo In Ear long back and it is now 20 days .
I will be happy only if you would deliver the JBL Tempo In Ear at the earliest.
Best Regards,
Ninad

________________________________
From: Snapdeal.com <[protected]@snapdeal.com>
To: ninad.[protected]@yahoo.com
Sent: Friday, November 23, 2012 4:00 PM
Subject: Your Snapdeal Order:[protected]


Dear Customer

This email is regarding your Order no[protected].

We regret to inform you that we are facing difficulty in fulfilling your order for the
product JBL Tempo In-ear within the time we had committed to you.

We would like to inform you that we would continue to make our best efforts to source for next 3-4 days.

We request you to treat this incidence as an exception as we constantly strive to provide the best of service
for our valued customers.

Regards,
Snapdeal Team
Customer Service Team
Phone:[protected] / +[protected]
Email: [protected]@snapdeal.com

Dear Sir/Ma'am

I order a set of 3 pen drives on 23 -Nov-2012 on COD basis, Order was confirmed and to be shipped by 28-Nov-2012 order although item was not in stock when i asked for order on 28th,

On 28-Nov-2012, I called they told me it was out of stock (order booked , and was not appearing online), I requested them to please ship the order early as i will be not in town from 7th to 15 th, i requested to manage according to that, i got a date of 4th

on 4th even i called they again told not in stock,i requested not to ship or delay the delivery when in stock after 14th only, they said ok we will,

But they shipped and it reached my door on 11th, i requested even carrier boy to hold the order i will pick on 15th but in vain,

After when i called on 15th i got a ruth less response from them telling me place a new order, i asked to place they said now it is not available, when it will come then u place,
secondly, when i asked why they didn't entertain my request for delivery although first stockout and delay shipment was on their part.

I just request the authority to help me to get the order on the same price the order no. is[protected]

Hello,
I have ordered(order no[protected] a steel tool set from Snapdeal.com and they delivered wrong product. i have returned the product on the same day with blue dart courier (AWB-[protected]) and as per blue dart product is delivered. its been 3 weeks now i have nothing till now. i called more than 10 times to Snapdeal and spoke to all officials. they say that product not delivered. every time I call they say it will take 7-10...

I have purchsed Lemon P3 mobile on 15th November 2012 through SnapDeal.com vide order No:[protected] [Request no: 1338333]. I received the product on 22nd Nov 2012. I found that the product was faulty. I returned the product on 22nd Nov 2012 via Bluedart [AW No: [protected]]. They received the item. Afterwards, there is no reply for my mails. Till date, they have not responded to my mails.Whenever I call to customer Support, they says that they will update the status by Monday.When I call on Monday, they says that the update will be given on Friday. Like that, they have dragged till date. Neither I am getting the replacement for the phone nor I am getting my money refunded. Please resolve this issue.

I had ordered a top worth rs-909 from this site which reached in my sisters company on 7th of dec in hyderabad late nite when the she had already left.since it was weekend after tis she recieved her parcel on monday i.e on 10th of dec.Later at night she found out that the size is ill fitting. on wed morning i.e o 12 dec i callled up the customer care for an exchange for which thy rudely denied as accordingg to hem 2 days are already over.The top is still untouched with the tag intact. They are not ready to listen to me. as per there mail thy also said that the product will be shipped within 2-4 days from the order date but it reached after more than 10 days where is the policy now????m really frustated by their behaviour towards customer atleast some transparency should be there in there policeis.ITs not at all customer freindly and reliable site.Please take some actions and avoid such fake sites

I ordered a top from snap deal on 27th of nov and i got the delivery on 7th of dec in my office which had got closed by that time as it was friday. so i got the parcel on mon that was on 10th of dec when later in night i found out that the size is not fitting and i called the customer care on wed mor that is 12th of dec for exchange.The lady is so rudely saying that it cannot be done as its delivered on 7th dec nly and 2 days are already over.What kind of customer service is that?I am just asking for an exchange that time there policy is saying it cannot be done and what about the more than 10 dayss thy took to deliver the parcel when ut was said it ll be one n jst 2 to 4 wrking days.Snap deal is a very customer unfriendly site and its genuine that it ll take some time to realize that the size is fitting.I am never going to use this site again.The customer care people are soo rude and not at all interested in listing to what customer has to say.Please avoid this site.

Hi

This is Uday bhaskar, i have placed an order in SNAPDEAL ONLINE SHOPING for LENEVO G[protected] laptop on 04th of November, I received the laptop with 4 days of delay with 2 severe issues
1) I am shocked when i saw the laptop,the color i have orderd is CHOCO but i got BLACK color.
i thoroughly checked all the labels on the case and package but no where it is mentioned about the color.
2)sleeve which i got as a gift is also of 14 inches but my laptop is 15'6'' inches .
I sent all the pics & specification page to them to book a complint, the give given me a complint number also on 14-nov-2012. but i havent received any response from there side.
on 17-nov-2012 and 19-nov-2012 i only called them and spoken with superviser "MRINAL", He promised me within 48 hrs he will resolve the issue but i havent received any reply. Today also i called them but they put me on hold for 15 min but call not forworded to superviser.

i faced worst experience with customercare people please help me in this.

MY order number[protected]
complient number:(ticket #1308174)


UDAY

I am no longer interested in using Snapdeal.com, I have had it with their RIDICULOUS refund policy, they have simply stolen my money!

Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.

What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.

So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Future Bazaar, Urban Touch, Firstcry...and the list goes on! So far with the first four I have never had any problem with these refunding/exchanging products (knocking on wood).

Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!

complaint # 1150016 order #[protected]

I have written the following thing to snapdeal customer support:


Dear concern,

I very much unsatisfied with your service. I ordered one item on 27th Aug 2012. It was cancelled by you on 13th Sept 2012. Today, it is 10th Oct 2012.Still I haven't got my money back. This is perhaps the 5th time that I am complaining you regarding the item.

My Order No:[protected]

Please refund my money with in 3 days. Otherwise I will file consumer case against you.

WHERE I GOT REPLY FROM SNAPDEAL AS:

Dear Subhakanta,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you may have experienced.

With reference to your email in regards to the refund for the order number[protected], this is to bring into you notice that the refund against the mentioned order details has already processed from our end on[protected] & the same will be credited back within 7-21 working days depends upon your mode of payment.

We would request you to kindly coordinate with your bank once. In case you will face any further issues please let us know so that we will take this matter up with the responsible department & help you with the refund reference number.

TILL DATE I HAVEN'T RECEIVED MY MONEY BACK.

i made a purchase with snap deal, here is the order details,
Order No. :[protected]
Order Placed On :[protected]:13:58

Here is the delivery status (http://track.delhivery.com/p/[protected]),

Status / Scan Details Status Status Date Remarks Location Updated by

In Transit
Nov. 12, 2012, 6:50 p.m. Shipment received BLR_Hub (Karnataka) Delhivery

In Transit
Nov. 7, 2012, 6:54 a.m. Shipment received DEL_LS_Hub (Delhi) Delhivery

From Nov 12 onwards they are keeping the stock without delivering it, i do buy from flipkart, fashionandyou, landmarkonthenet but with them the delivery happens the same day on which the items reaches the local city, this is unthinkable, what kind of delivery service this delhivery is providing?????

I bought 2 products from Snapdeal.com
The Order No. :[protected]
Out of the 2 products, 1 is Ferrari Light Essence 75Ml perfume amounting to Rs 1425.
Once i recieved the product, i caled them back within 2 days, telling that the product is fake & it smells like some road side bought perfume.
But they are not listening, not willing to replace the product, or not willing to refund my money,

Pls help.

Barath
[protected]

I have ordered a mobile from snap deal on On :[protected]:12:04 with the order number. :[protected] .Still I haven not the product as the estimated time of delivery was on 11th November and also company was provided AWB no but i am unable to find the order Status. Snap deal representative told shipment is handover the Blue Dirt but Blue Dirt was told that i am not getting any consignment.

On 27th Oct 2012 www.snapdeal.com shows Diwali festival offers in which they show Philips Juicer mixer grinder with two Jars & they give free non stick Tawa . We order it & order no is[protected] they send it after 3-4 days when we the packet it contain only machine that is Philips Juicer only not Juicer Mixer grinder. I call to the customer care of snapdeal for the same, they said there is no jars show in the website.when i open the site it really have no jars,it means after ordering they update the site. But i have the snap shot of that page. After many complaints & mails One day there Customer care executive call to me & make me fool that he sending 2 jars, when i said to him that jar s can be fix in this machine which u send to me then he said no.when i said to him to retun my money he refused.After many conversation still there is no result.

I ordered an apparel with SnapDeal.com on 30-Oct. The order no. is[protected]. I was told that the product will be delivered by 5-Nov. But till today, I have not got the product. I was told that the product has been sent via Delhivery courier agency and the consignment no is [protected] (PI[protected]. The status there still shows as Pending.

When I enquired with SnapDeal, they are asking me to check with the courier company. And anytime I call the phone no, it is always busy. There is an alternate phone no which does not work at all.

I told SnapDeal that it is not my problem to run behind the courier company, as it is them who has chosen to deliver the product. But there has been no help from SnapDeal. And this is the 2nd time that I am getting such a bad experience from SnapDeal.

And hence this online consumer complaint. I am asking SnapDeal to refund my money - that's it. If I am not getting my money refunded by tomorrow, I am filing a case in the consumer court next Monday and will ask for hefty compensation for their poor service and deliberately refusing to help. This, to me is a clear case of cheating - taking the money and then turning the back on the customer.

I leave it to SnapDeal whether they are OK with refunding my amount (699) or willing to be dragged to court for a very hefty compensation claim.