Snapdeal.com Complaints & Reviews

I received a fake shoe in my first order which I filed for replacement. The replacement received was again a fake shoe. Now I want to return the product and want my money back. But the return was declined.

The product name on the snapdeal app is given as ‘Nike Undercover X Reqct element 87’. The first product I recieved with this order was a fake nike shoe. I had to replace it. The replacemtn I got after that is a shoe o[censored]nknown compmay with no brand and looks nothing like the photos on the app. It is a fraud and the company ‘Snapdeal’ is not ready to pay me my money back. There is no logical reason to this kind of fraud conduct.

Order id - [protected]
Amount to be returned to me - ₹6690/-

I was received a message from snapdeal company regarding lucky draw contest. May i know is this true or fraud?

Received message details:

Dear customer
congratulations, your booking order is very lucky for luckydraw contest and you have won 1st prize TATA NEXON CAR (RS-6, 80, 000) I hope you have always shop with SNAPDEAL.COM for more details helpline no :- [protected] Thanks for using our service

Thanks & Regards
Praveen N
India

Sir, I bought a watch from Snapdeal which turned out bad that I replaced it on that day. After that, I think the replacement message comes. The date given by the company was more than that of the replacement. I did not get the product please help me
Delivery date 6June 2019
Replacement date 9 June 2019
Order id No:[protected]

Today 18TH June 2019 ...I got calls from [protected], [protected], [protected] and recieved a watsapp message from [protected] and they told me that I won first prize in lucky draw... Would like to know the genuinity...They asked me to give 7500 rupees for delivering the Mahindra car...they told me to choose either prize money or car...

I ordered PS M3 Heart Monitoring Smart Fitness Band. Sold by SNEVI DEALS.
I ordered 2 of them but received only 1 on June 16, 2019. It was opened in front of delivery boy and he is also the witness.
I tried calling Snapdeal Customer care but there is no option to talk to Customer care officer, only pre-recorded useless IVR options are there.
I wrote 3 E-mails to them but received only auto response. Nobody contacted me yet.
I wanted to gift it to my parents on the Father's Day. But Snapdeal ruined it. THEY CHEATED ME.

Hi Team,

I had ordered for Football design sportswear from snapdeal and the delivery was made on 26th April 2019 and no one had received the delivery at my home and i get a message on that day saying the delivery is made and when i tried to contact the number who had delivered the product it was switched off and i couldn't reach him at all.Tried calling him multiple times on the same day but to no avail.
I have been following up with Snapdeal team from that day onwards and every time i am just receiving an automated email saying that my concern is being looked into and will respond in next 48 hours.
I had made the payment for the product online and there is no update at all from snapdeal team.
I had shared the call details to them saying i couldn't reach the delivery executive on the same day in the email but still i am yet to get the product and nothing has progressed on my request.
I was called only once on this and i was told that it is being looked into and its almost 1 and half month now and nothing much is being done on this.
Please initiate a refund or deliver the product to me.

Today i received a post from snapdeal pvt limited, nalini ranjan avenue, basantalal saha road, new alipore, kolkata - 700053.
Letter says that i have won prize money of rs. 1lakh + a scratch card. Scratch card shows additional winning 10lakhs. Total 11 lakhs. They have mentioned not to contact company, instead contact their number [protected]. From further enquiry i came to know that its a fraud occuring widely in the name of sanpdeal....

The shoes were delivered to me on 5th Jun. The product was found damaged hence on same day for replacement. The item was picked on 6th Jun. Now, from 12th Jun continuesly I am receiving msgs that "ur product will be delivered today but neither I got call not anyone deliver the item which z quite embarrassing. The order ID z [protected]. Pl help me out.

Snapdeal sells fake products on the name of brands with discounts, I had ordered a product called Fast track from Snapdeal where I received a fake product. When we went to fast track showroom for repair they replied it was a duplicate one, I felt like I was cheated on the brand name..
Before that I received a product which I had cancelled tried to return but I got a response that it was not sent by Snapdeal It was total irresponsibility by Snapdeal loosing consumers information..in there two cases I cannot request for refund it's was total fraudlent system by Snapdeal..

I purchase hp mu06 laptop battery from snapdeal. But its not working properly. So i return to it for snapdeal.
Pickup of battery is successful by date 31/06/2019. Refund is intiate by date 08/06/2019.
But money is not add into my bank account till 17/06/2019.please refund my money in to my bank account.
Order id [protected]
Name pushpendra kumar
Snapdeal acc no [protected]
Bank account no [protected](sbi)
Ifsc code SBIN0014207
Branch devinagar, hathras junction up
Refundable amount 1921 rs

Respected sir/ma'am
this is to inform you that I HAVE ORDRED Nike Multicolor Cotton Ankle Length Socks - Set of 6 Pair Rs. 185/- cash From Snap Deal ORDER NO [protected] & INVOICE NO S0FF69/19/340 Dated 02/06/2019 and received dated 06/06/2019 From Snap deal. But I received only one pair I mail to company everyday return for this product and returned my money.. But they can’t pick order from my side but we got a message from the company that your product has failed quality check but in this situation the fault is from your side because we have only received one pair .so please solve this issue and refund our money as soon as possible . photo of product attached that we got. No response from company

regards
iqbal singh
([protected])

I received an SMS claiming that I won't swift dezire worth 8.20 lakhs. From snap deal . They gave me their phone no too. But I ve to deposit 8200 first to claim my prize.is it really that I won the prizes or is a fraud.they told me either I can choose vehicle or in cash. But first I needed to deposit 8200. Is it a fraud

Hi, im new customer to Snapdeal and I ordered a saree on 9th June and I received on 13th June. I requested a return on the same day ie 13th June as the quality and color is not expected.but I got message on 14th as ‘my product did not internal check’.i donno y I got the message since this is my 1st order with Snapdeal.
I wanted to return the product and I need refund for the same.please resolve my problem

Hi,

I bought a Casio G Shock watch on 06th june 2019 with Suborder number [protected].

The ad shown on the app stated that it's a genuine Casio G shock watch with a discount of almost 80%...the moment i received it, i realized the following:

1. It was a totally different items, received Different Wrist Watch, different colour also it is a local brand(BWIN SPORT) ( watch look like G SHOCK) ...
2. No warranty card in the box (generally it should have 2 years of domestic and 1 year of international warranty)
3. Before escalating this further to consumer forum i wanted to bring this to your notice.

I want it to be replaced with a genuine watch at the earliest or else will have to raise this to the highest authority possible. Kindly, have it replaced with the original one as soon as possible.
Otherwise refund my full money back
Otherwise I will take legal action against your company...
Please resolve my problem

Thank You...
Shamik Ghosh

Nutriglow facial is not delivered till today and I had already reschedule the product and not yet delivered. the delivery boy name Hitesh Mali ([protected])was not responding to me and I called him, he also not responding my call his number was switched off.

Why you all are not responding to me, and your service was not good.

On 12/06/2019 I had purchased this product and the delivery was come on 14/06/2019, but it will not come on that day. Than after I again reschedule the product on 15/06/2019 and the delivery date was 15.06.2019 but he was not responding to me so how can I get my product today. his phone was switched off.

So I want Consetion or refund on product...

Hi Consumer Complaints,

I ordered LONGWAY PLUTO PRO PLUS 650 Watt 4 jar Mixer Grinder on 20th Mar 2019 Order Id: [protected] till the item not yet received and gave return and cancel request on 18th April and they accepted till 12th May they informed me through SMS to Mobile "Order Cancellation requsted : We have received your cancellation request for Oder of Long Pluto Pro Plus 650 Watt 4 Jar grinder . As the product is already with the courier, please refuse the delivery if delivery is attempted. We will initiate refund of Rs. 1596.0 to your card no: 4363-xxxxxxxx-2300 with in 6.0 days. We will notify to you through email and SMS once refund is initiated." After the I didn't received any SMS Or Mail. Even I didn't not received order delivery confirmation Mail from snapdeal. I called to talk customer care people it is not connecting. After I sent complaint through mail they are saying we are waiting to get the Courier details.

Neary 3 months, they are not responding.

But in my Snapdeal account the order is delivered on the 20th April. Whom it delivered I don't received any information.

My delivery address:
Srikanth Vengala
H.No: 10-1-22, Ganesh nagar,
Near Open Gym,
Sircilla -505301,
Telanagana
Phone No: [protected]
email: [protected]@gmail.com

Hello Team,

I had ordered a Fastrack watch.

It had some issue within one month of purchase. When I went to company outlet they rejected any assistance stating it as a duplicate product.

I was surprised to be rejected. I asked them to show me how it differs from the original product. They showed me the company watches the same model & color I had ordered. It had many quality differences.

I want it to be replaced with an original piece. Even they asked me to complain & pass a copy of complaining to the fastrack company office.

Bill copy is attached.

Thanks.

I bought JBL T160 earphones from snapdeal on 10th April and it was delivered on 23th April. It clearly mentioned that it has 1 year of waranty and today is 14th june and one side of my earphone has stopped working. I tried to contact snapdeal about it but there is no clear steps or procedure to follow to have my item replaced. Please help me to return this item and get replacement.

Today I got a message from BZ-SNPDEL ...
Msg:-
Welcome to your Snap deal online shopping pvt Ltd.co dear sir Congratulation you are product order. Snap deal Shopping result are out in the selected for name of mansoon-luckky drw.., your name to open the luckky drw.you first winner you have two options 1st is Mahindra xuv 500 car 2nd is Payment of Rs 14, 50, 000/- The charge of REGISTRATION Service is RS-6500/-
valid upto 14/06/2019, for more dtails contact us at=[protected]...

[protected] this number also try to contact me for my bank details...

What is this??
Don't cheat your customers...

Order Update Your order for M3 Waterproof Heart... will be delivered today. Amount to be paid is Rs. 362 . Track your order at snpdl.in/jweuzdome
Hi Gulshad Khan, Your return request for item M3 Waterproof Heart Monitoring Fitness Smart Fitness Band Heart Rate Monitor Bluetooth Smartband Health Fitness Tracker Smart Band Wristband (features similar to MI watch) Compatible with all Android & IOS Devices is being processed with reference no 57702342. We will send you the confirmation within 24 hours on [protected]@gmail.com and [protected]
Your return request is being processed with reference no 57702342. We will send you the confirmation within 24 hours via SMS or email.
Still interested? You viewed- M2 Waterproof Heart Monitoring Fitness Smart Fitness Band Heart Rate Monitor Bluetooth Smartband Health Fitness Tracker Smart Band Wristband (features similar to MI watch) Compatible with all Android & IOS Devices. Buy now! snpdl.in/jwkcc7fog