Snapdeal.com Complaints & Reviews

On 20 May 2019, I have purchased one MOTO E4 Plus (32GB, 3Gb RAM) with Order Id: [protected]. But the material i received is old and used. Also its charger and its cable is old. This is first time when snapdeal done this cheat with me. I immediately put the return request on snapdeal along with all photographs attached on 20.05.19 with Suborder ID : [protected]. Now three days gone but no one from snapdeal is responding and on tracking return status it was showing CLOSED. this is ridicules what snapdeal is doing

We haveorder rayban sunglasses to snapdeal online shopping for rs 645 we got the dilevery on 18 may 2019. And due to size isssue we return the sunglasses to snapdeal boy after making return and refund process. The snapdeal confirm the product but still we havw not get the refund in our account. We are demanding our money back. We are made fraud by snapdeal plz do query for our refund

I have ordered a watch in snapdeal.. But it was not satisfactory.. So i want to get it returned.. I have put an return request... They have processed it but at that time of pick up date.. They suddenly closed the return request.. I have tried calling the helpline n even mailed.. But no response from the snapdeal.. What a disgusting customer care.. I just wanted to return the product and get refunded as soon as possible

Dear customer care,

I purchased indulekha bringha oil batch no zfr-64 online from snapdeal. Order id: [protected] indulekha bringha selfie bottle hair oil 100 ml each 3 bottles
My previous purchase of the same oil is in a frozen state this oil is in liquid state (Coconut oil tends to freeze in winters), and smells different from that of the previous purchased oil. Could you please confirm if there is some change in the concoction.
I sent a complaint to unilever and they have confirmed it is a fake product.

I am unhappy with the way my information is stored at your company data base.

Few group of teams from snapdeal kept calling stating i won gift.

Irrespective of telling them i don't want it, they kept calling and then spoke too bad words and molested me on call.

If no action is taken by snapdeal then i will have to file fir case for my protecting my self because you guys hurt my self respect.

Dropped email with one of the recording to [protected]@snapdeal.com, kunal. [protected]@snapdeal.com and [protected]@snapdeal.com along with the recording proof.

After listing to it tell me, what would you guys do if this was same happened to your women in the family.

I shall not leave this here, unless you guys help me identify the guy and i see him behind the bars.

I had ordered black coloured nike shoes from snapdeal which i then returned as i didn't like the details of the product. The delivery boy collected my shoes in open packing checked it and sent the pictures of the product to the concerned person. He found it ok but today i got a call that the shoes are blue in colour while the purchased ones were back. However i returned the same product which i got (As checked by the courier boy also). I didn't expect such kind of calls from snapdeal as i've been purchasing products from you since years. I am highly disappointed and will urge you to kindly look into the matter.

Thanks,

I just ordered a sony MDR-XB450AP blue and i can not get my order, actually i got a duplicate product from snapdeal and i requested to replace that product but i cannot recive my order again,
i also paid for that, plz give me my refund value.

Is this valid one. A sms and link. 2 mob nos in message sms and two in web page

https://snapdealluckydraw.weebly.com/

Snapdeal lucky draw

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Dear customer agar aapko snapdeal lucky draw department se koi call ya koi message receive hota hai aur kisi tarah ke prize ke bare main bataya jata hai aur registration fees bharne ke liye bola jaye to fees bharne se pehle snapdeal lucky draw department mobile no. [protected] pe call karen. Yeh hamara lucky draw department number hai. Prize ke baare main sirf snapdeal lucky draw department helpline no. [protected] se hi information milegi.
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Winner certificate
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Tata safari car
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Winners


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Snapdeal car winners
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Snapdeal lucky draw contacts
For more information you can call us:-
1. [protected] (Company employee)
​2. [protected] (Company employee)
​3. [protected] (Senior)
​4. [protected] (Company employee)
5. [protected] (Senior)
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Sms: from hp-snpdel
! Congrats! Your product order snapdeal ltd at snapdeal marketing t. V show your name come to open lucky draw contest and you are the winner of tata saafari (12, 60000). The charge of your registration pay. This is valid for today. Contact: - [protected], [protected]. Click here for more information :- https://snapdealluckydraw.weebly.com/

Pay 3000 or 3500 and account no pay tm or bank a/c no ifsc code and name account name. 1250000 cash. Send on whatsapp
Pay 6000 or 6500 and send two photo and copy of id address proof tata safari to ur place

Asking if gift amount is 30-50% taxable irritated made him angry like lottery lucky draw kbc price amount. Said kbc is kbc snapdeal is snap deal. If you want send it call me i[censored] don't want don't send don't call me. Asked for a mail to registered mail yid said no and can't. Calling from one no worked probably snap deal registered leaked to them somehow.in call to no in sms it was lady looked like saying guys name. And other no is buzzing with calls i guess if 1 lakh people pay 3-6.5k or so it is a kid for only one day look at site and message too it is 30-65 core fraud in case if it is a fraud. Please report complaint against these formally. Also looked like registration amount as prize amount rest by us in sms. No says call receiver.
A small purchase was made in snap deal recently thought true for moment google search says fake probably. It's actually online shopping category

My order is [protected] kindly find below the mail i received from snapdeal. Its more than 15 days and it doesn't seem that refund has been intiatied yet because i have not received my refund. From last 15 days i am trying to get my refund back and from last 5 days you are transferring my money by neft which is not showing in my account.

Date: tue, may 21, 2019, 3:39 pm
Subject: neft details received for refund


Hi amit
We have received your bank neft details
Thanks for sharing your bank details for refund against goyal trading hot shaper sweat slimming belt-free size. Rest assured your refund will be initiated very soon. We will send a confirmation sms/email once we issue your refund.

I received a letter with a intimation of rs.1lakh and with a scratch card.in the scratch card it was mentioned the i have won 10 lakhs in total 11 lakhs.
And one contact number is also given in the sarath card [protected].
And a some details in a letter pad namely your brand logo. Is that true or fake, if it was fake i want to know why you snapdeal peoples allow ing cheating against your customers with your brand. If you people can't stop this i want to go with court.
Thanks & regards
Mr. Saimon jose

I ordered ray ban 3517 black aviator in 13th may, but i get low quality other brand glass, it's look very damaged local brand used glass and waste product.. I request to refund but snapdeal no make action for this issue.. Please help to refund my money.. It's used product and damaged item.. I tried to contact snapdeal cs team but i can't... Please help us..

This is to inform you that I have received a message and a call in the morning on which I was told that I have won a Tata Safari Car or Cash price as i wanted so I want to just confirm if it is true and if it is not why are you not taking any actions against these frauds as you are such a big brand and I have already seen so many complaints like this on your wall and I wonder how you don’t care about this as they are destroying your name and it does not matter to you.Its really strange or may b you are urself indulge with them. And I don’t mean anything like this as I am a very old customer of your app and want you to take strict actions against these fraudsters. Otherwise someday they can bring you a big problem.God bless you😊🤗

Sir
Today I got message from Snapdeal that you won a lucky draw in which you will get Mahindra XUV 500 . Below the message a contact no also mentioned. When I call that no a person whose name is Nitin Kumar attend the call and told me that, you won the price of XUV 500 and you need to pay ₹ 14000 to claim the said prize. Is it true or not?. Am waiting for your valuable replies. I attach the adhaar card of the individual is[protected].whose contact number is [protected] and WhatsApp number is [protected].

Sir
Today i got message from snapdeal that you won a lucky draw in which you will get mahindra xuv 500. Below the message a contact no also mentioned. When i call that no a person whose name is nitin kumar attend the call and told me that, you won the price of xuv 500 and you need to pay ₹ 14000 to claim the said prize. Is it true or not?. Am waiting for your valuable replies. I attach the adhaar card of the individual is[protected].

This is a second request i am raising, there is no response from you guys. Do you want to resolve this case or not, i don't want cold email but a satisfactory response, your team asked me to send them the pictures on your official email, i have done that and not yet any response

Received a seal opened philips qt4011 beard trimmer (Black) trimmer on 18th may, when i opened the box, the trimmer accessories like brush, pouch were missing, seal on the box tampered with, duplicate charger, syska charger instead of original philips charger. I raised a return request immediately, even before the product showed delivered on my snapdeal orders, by entering the invoice number and the return request was processed.
Today on 19th i see that my request has been rejected and i cannot return the product, i cannot even find a way to contact their customer service.
I started shopping since a month on snapdeal for the exiting offers they have, but i have been cheated today. They mostly sell fake products, no e-commerce will sell you a used product. Please take back your charger and i am never coming back to snapdeal.com

Congratulation you are winner of snapdeal company online shopping you won 1st prize tata nexon car or amount rs 6, 90, 000/- plz you have pay government services tax rs 6, 900/-) in state bank of india date /22/05/2019 deposit details helpline number [protected] link click www.snapdealsluckydraw.com

I have received this message and got a call from the number below and the details provided by him
Name :- nitin kumar singh
Bank details provided by him
Mr ayush raj
Ac-[protected]
Ifsc-sbin0003038

Also has sent his id and and other documents like pan, adhaar i have attached the same plz.

I don't know but he has asked me for the bank details and maybe the documents are stolen and the person who called can be a different one also i just want you all to be aware by such messages and calls also providing the number from which i received the call[protected] and i want a reply for the same i also have the recording of the call.

Hi team,

I am unable to change my address after placed the orders but snapdeal faq's says we can chnage the address. I have ordered 4 products today i. E, 21stay 2019. Placed orders without changing my new address, now i have updated my new address in my addresses.

Also tried reaching cs team but ivr doesn't support me to reach ur team. Please arrange a call back or try to change the address.

Vinay kumar

This is with reference to the order placed via online shopping on snapdeal. The order was placed and was not delivered on the day as promised by snapdeal.

After numerous correspondence also snapdeal is not responding at all. I've already submitted my complaint on this forum regarding the same earlier also.

It's been more than 10 days and order is not delivered yet. There is no contact number available to contact with snapdeal customer care or supervisor to solve the issue as all given numbers are fake.

The delivery boy doesn't contact and reschedule of the delivery is being reflected without the consent of the customer.

Kindly look into the matter pls. The details of order are attached in the photo.

My order id [protected] was for two lipstick pack one of liquid lipstick and other of cream lipstick but on opening the packet received from them there was only one pack of liquid lipstick and cream lipstick pack was missing, i felt cheated in this order by snapdeal and its seller and the apathy is that despite writing several mails to them no reply has been given by snapdeal yet i have lost all my trus on snapdeal and never going to buy anything from them.

I ordered for two straight kurties. Actually one item in quantity number 2. Yesterday i received my order but there were only one item. One kurti was missing. Even though i paid for two products. The status of my order is delivered but i didn't get that missing kurti. So i tried to contact with the costumer care service but i can't talk with your agents. Please help me with my complaint