Snapdeal.com Complaints & Reviews

Address: East Godavari, Andhra Pradesh, 533255

I have ordered a set of woodland wallet and belt on 27th may i have got a message that your order has been delivered on 12th of june but i didnt received any courier from Snapdeal Please take necessary action on my complient and try to initiate my refund as early as possible. I'm giving my booking order number so please check as early as possible -[protected]

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2019

Snapdeal.com Customer Care's response Hi Raghavendra,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

K

Kumar M G

from Bengaluru, Karnataka

Jun 14, 2019

Return request pomifi 30k MPW 30000 mah-li-lon power bank bule closed .
Please return request proceed

Reply

Snapdeal.com Customer Care's response, Jun 14, 2019

Verified Support

Hi Kumar,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care's response, Jun 17, 2019

Verified Support

Dear Kumar!

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ssp office ,Room no. 380, near court complex Bathinda, Bathinda, Punjab

I buy smart watch from snapdeal online app
I recived it on 11 june 2019 when i open it in the delivered case not that item who i ordered from the site.
Now i want to returt it .
Now i have a problm from the app my return request has closed . I want to return the item and refund my money .
The product is fully unused and same panking .
I want to return it .
Thank you

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2019

Snapdeal.com Customer Care's response Hi Babbu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

K

Kumar M G

from Bengaluru, Karnataka

Jun 14, 2019

Well connect Nokia 1600 return request closed. Please return request proceed and acceptd

Reply

B

Babbu Sema

from Mumbai, Maharashtra

Jun 15, 2019

Snapdeal is not perfact for shoping

Reply

Snapdeal.com Customer Care's response, Jun 15, 2019

Verified Support

Hi Babbu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I purchased a watch which is not working And requested a replacement however Snapdeal rejects with fake or no justification and when tried reaching over email several times its automated response and if contact customer care there is no option to speak to a rep. On what grounds do i hVe to pay for a non working watch which as per policy should be returned n refunded - PLEASE HELP!!!
Order ID: [protected]

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Madhapur Hyderabad, Hyderabad, Telangana, 500018

I have received a call from Snapdeal that you are the winner of first prize of Snapdeal site.That is Mahindra XUV 500 or 1260000. if you want any one of these you can pay 8500 rupees for money and 12600 rupees for car. I can't understand this is call from Snapdeal site or this is the fraud call . Please resolve my problem.

winner prize call from snapdeal

Jul 17, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2019

Snapdeal.com Customer Care's response Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

View replies

A

Anjali Kansal

from Mumbai, Maharashtra

Jun 13, 2019

Himalya purifying neem face wash 300 ml having MRP Rs 270 but on snapdeal sites. it is displayed rs 500 then 22% off given.
https://m.snapdeal.com/product/himalya-purifying-neem-face-wash/[protected]

is there any policy made by snapdeal that they check mrp rated bu various seller?

fraudulent call ... snapdeal first prize - Comment #3456928 - Image #0

Reply

Snapdeal.com Customer Care's response, Jun 13, 2019

Verified Support

Hi Anjali,

Thanks for highlighting this. We're getting this validated further and sharing this with our compliance team.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have received a letter claiming that we are from snapdeal.Com and you won rs.1 Lakh with a scratch card attached displaying a message that "you won:Rs.10 Lakh".. So total of Rs. 11 Lakh.. And asked me to not to call to our snapdel's customer care..but sms to the below mentioned helpline number.I guess it's fake. Dear snapdeal Team kindly take action regarding this issue....

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560045

I ordered fastrack watch in Snapdeal and didn't check about the credibility of Snapdeal before that, unfortunately they are allowed to trick customers in a open and popular way . What I got is a duplicate/imitation watch (please find the attachment), which can be felt by it's weight, printing, font, leather and many other aspects.I have seen imitation items in local markets which are far better than this. Their strategy is clear, after delivering 100 fake products and some 75 gets returned also they can gain profit and no authorities to control them. Please never buy a product from them.

+1 photos

Jul 16, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Snapdeal.com Customer Care's response Hi Vivek,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

K

Kumar M G

from Bengaluru, Karnataka

Jun 13, 2019

Return request closed. On the return request proceed please seller return request accept process

duplicate fastrack watch - Comment #3456963 - Image #0

Reply

Snapdeal.com Customer Care's response, Jun 13, 2019

Verified Support

Hi Kumar!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care's response, Jun 13, 2019

Verified Support

Hi Kumar!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

S

shubham1952425

from Nanpara, Uttar Pradesh

Jun 13, 2019

The product was damaged annd broken aa product which i oderd and goten but product was broken damaged and that was not same as shown in the picture...

Reply

Snapdeal.com Customer Care's response, Jun 13, 2019

Verified Support

Hi Shubham!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I’ve place an order for Sliceter Iron Electric Pestrepellar on[protected],
Order ID - [protected]
Suborder I’d - [protected],
amounting ₹943/-
I’ve received a faulty product for the same, tried contacting customer service via mail and the number provided on the app but it was of no use, as the response to my mail was auto generated and calling customer care for not helpful at all, so requested for a refund via my snapdeal app itself on
[protected], requested ticket ID[protected] it’s been 7 days since I’ve requested for the refund still no response been provided from snapdeal end.

Kindly help me with my refund process.

Thank you!

+4 photos

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Dear Mogambi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411028

Hi i have ordered the indulekha oil from Snapdeal and after using it my hair starts falling more. I had used indulekha oil before and i knew it's odour and color. After the horrible results when i compared the product with one i used before i got to knw that product i ordered from snapdeal is fake. I already wrote a complaint to them but they want return confirmation from indulekha i[censored]rs fake. Kindly guide me where should i contact.

Below is the link from where i had ordered
https://m.snapdeal.com/product/herbalhairgrowthoil-selfie/[protected]?utm_source...⇄

+2 photos

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Dear Kasturi,

We understand that our team has connected with you and informed you that complaint is against our trust pay policy (out of TAT). So, we are not able to proceed the same from our end.
Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560010

Website: snapdeal.com

I had ordered for G-SHOCK watch but i received a empty box.invoice number SE5B2B/19/866.there is no direct contact to customer support. how can we even trust the snapdeal anymore.seller name DELTA ENTERPRISES . it was dispatched via XPRESSBEES (AWB[protected]

+1 photos

Jul 16, 2019

Complaint marked as Resolved

Verified Support

Jun 13, 2019

Snapdeal.com Customer Care's response Dear Nikhil,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I have ordered one item from Snapdeal and cancel due to wrong item send. Now waiting for refund amount from 25 days. There never responded to my email and call.I though it's a big company and didn't do like this but I was wrong. Please refund money and try to deliver a good thing as well as a good relationship with customers.please connect with me otherwise I will post this to all social media and forums.

Aug 15, 2019

Complaint marked as Resolved

Snapdeal provide worst service ever. They sell D products and said 80% or 90% discount on all products.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Hi Ranjan!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order id [protected]
Mob. No [protected]
Brand- Nike air presto U.S.A white running shoes
I recieved this shoes on 21/5/2019 because they are not fit in my feet so i put return on 25/5/2019 and there is 7 day's easy return i.e. upto 28/5/2019
On date 27/5/2019 i recieved a call and they told that this shoes cannot be returned because you requested late for return and your return request is closed(i have recording of call in my phone)and they sent me a mail but reason is not defined of closing return. In description of product it is mentioned of 7 days easy return. Please accept my return and give my refund

+1 photos

Jul 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Jun 15, 2019

Snapdeal.com Customer Care's response Hi Customer,

We're working on this. Please allow us some time to get back to you with an update.

Thanks!
Team Snapdeal

Verified Support

Jun 19, 2019

Snapdeal.com Customer Care's response Dear Customer,

Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon.

Regards,
Team Snapdeal

Verified Support

Jun 23, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal

View replies

P

prasenjitmandal12

from Imphal, Manipur

Jun 13, 2019

I have replace this item bcz it was old product which one i order it was not coming date of recvng is 5 june 2019 replce reqst sent in 5 june

Reply

Snapdeal.com Customer Care's response, Jun 14, 2019

Verified Support

Hi Prasenjit,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 201206

Dear sir,
I have order a product from snapdeal.. i had received a differnt item after that i make a return request...Snapdeal takes 1 month for pickup and quality checkprocess.. Now snapdeal shows that the amount is refunded my i have not received a single rupee amount in my acccount. I have attached a order image and my bank statement also...

my email id is: [protected]@gmail.com
my mobile number is: [protected]

+3 photos

Jul 17, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered for a perfume of GOOD GIRL BLUE but I have been delivered some other perfume of COCO CHANEL. There is no way i could complain to the customer executive as only recorded calls are there.

Order ID - [protected]

Although, I have sent a mail to their [protected]@snapdeal.com, Still I am writing it here.

Now either I wan the ordered product or I want full amount paid in my bank amount and not as any snapdeal money. :(

Very disappointed wit the service of Snapdeal. This was the first time I was shopping with Snapdeal and after this would surely not recommend it to anyone.

Jul 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Snapdeal.com Customer Care's response Hi Ekta,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: saraswati stationery & Printing, Shop no 02, Wadachi Chawl, Near Deepak Cinema, Lower Parel, Mumbai - 400013, Mumbai City, Maharashtra, 400013

Congratulations !! You Have Winner 1st Prize From (SNAPDEAL)Online Marketing Organized Lucky Draw Contest After Registration You Can Take (TATA SAFARI ) car which cost is Rs:-12, 60000 The charge of your REGISTRATION Service Pay This is valid for Today To More Details (0091)[protected]T&C

+1 photos

Jul 18, 2019

Complaint marked as Resolved

Verified Support

Jun 13, 2019

Snapdeal.com Customer Care's response Dear Ramji,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: hinjewadi phase 3, Pune, Maharashtra, 411057

Website: www.snapdeal.com

I ordered Trimmer connectwide NS-216 BK from snapdeal, When i opened snapdeal sealed product i.e trimmer, I saw hair on trimmer, trimmer box, and also the cleanser is aready half empty. I marked hair in the red color box in the attached images. Order ID - SDF00839091

+5 photos

Jul 18, 2019

Complaint marked as Resolved

Verified Support

Jun 13, 2019

Snapdeal.com Customer Care's response Hi Vijaykumarmahajan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Munger, Bihar, 811214

It's more than 30days I cancelled an order . Everytime we are communicating with Snapdeal team they say it will take 10 days to process refund . Now on 7th June they marked the item as delivered, and cancellation request is also closed. Refund not provided for the cancelled item.

+1 photos

Jul 6, 2019

Complaint marked as Resolved

[email protected], received updates of issue from this email, and over phone (+911204842760, +911245004710)

Jun 10, 2019

Updated by sawmendra snapdeal is not refunding my money for the cancelled order. order was cancelled on 5th may 2019. as the item was on cancellation snapdeal representative asked to refuse delivery if attempted. Delivery was not accepted .
since past one month they are not refunding my money, they closed the original cancellation request, and later when i register another complaint they, again send me an SMS today on 10th june 2019 that item is Delivered.

Until now snapdeal has not giving refund of cancelled order.

Verified Support

Jun 14, 2019

Snapdeal.com Customer Care's response Dear Sawmendra,

Hope you are doing well.

Our team got in touch with you and updated you on this. As discussed, kindly wait till the requested time.

Thanks,
Team Snapdeal

Verified Support

Jun 18, 2019

Snapdeal.com Customer Care's response Dear Sawmendra,

Hope you are doing well.

Our team got in touch with you and updated you on this. As discussed, kindly wait till the requested time.

Thanks,
Team Snapdeal

Jul 06, 2019

Updated by sawmendra Refund initiated now.
Thanks.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Item name: sony mdr xb450ap
Order id: [protected]
Invoice no: SCC26B/19/5226
Payment method: Cash on delivery.
Price: ₹1649
My order got delivered on 31st May, it was defective. I filed complaint at [protected]@snapdeal.com. They asked for images of product so i sent. Still they kept on sending same e-mail for images. I received it for 5 time. On 4th June, I received a call from Snapdeal executive for IMAGES AGAIN, I explained the scenario to her and I was assured that I will not happen again and my complaint has been forwarded. Same evening i received mail for images again. On 7th June, I received e-mail that my order has been cancelled. Now I am getting no reply from Snapdeal.

Jul 9, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

Snapdeal.com Customer Care's response Hi Inoku,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal

On and from 3rd June I am getting sms from you that my order will be delivered on that date.
Also yesterday I got the same sms.
To find out the problem I found in my account my phone no is written as [protected] instead of [protected] and the courier is failed to contact me.
It is very shocking that you are sending sms everyday to my phone no [protected] but number supplied to the courier is a wrong one.
Today your courier made a missed call to my correct number and I rang back and got the information regarding the wrong phone number.
I have to stay at home from 3rd June till today as everyday I was getting your sms that it will be delivered that day.
Now my question is who will be responsible for westing my time from 3rd June?

ADWIP DUTTA

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Hi Adwip,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bellary, Karnataka, 583101

I purchased item from snapdeal. It was earphones. I made return request for this product but i didnt get any action from the snapdeal team. They sent mail that they failed to pickup up item so they disclosed the return order. I made return request twice but they always sent same mail. i didn't get any call from them regarding pickup item. I'm really disappointed from snapdeal after this incident and finally now they are showing that the return request is closed but i want to return the product.

+2 photos

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 209-akash row house,behind ramji temple,pandesara,surat, Surat, Gujarat, 394221

I cant see before this kind of 3rd class of watch...
I ordered 2 watch one of them is cell literally die and second one is body damaged...
..
Now I will never ever again shopped to this website and suggest to all my friends and family members..

Worst of the worst experience..

Never ever shopping on this fake or fakr high rated website..

.

Jul 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Hi Bhavesh!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 76

I have ordered an item it wasn't delivered

Post your Comment

my product not same .

Post your Comment

please help - order id: 28967650503

Post your Comment

fraudulent call ... snapdeal first prize

Post your Comment

about letter received as I won rs.11 lakh from snapdeal

duplicate fastrack watch

Post your Comment

refund not received

Post your Comment

indulekha oil from snapdeal

Post your Comment

I received a empty box

Post your Comment

not refund money

Post your Comment

return

Post your Comment

refund not received

Post your Comment

wrong product delivered

Post your Comment

for lucky draw fraud contest winner

Post your Comment

I got trimmer which is already used by someone else

Post your Comment

refund not received for cancelled item is over a month now

Post your Comment

no refund on defective product

Post your Comment

my order no 28914318172

Post your Comment

return not taken

Post your Comment

titan raga watch

Post your Comment

Related businesses