Snapdeal.com Complaints & Reviews

Address: Canon Service Centre,Bompolice gali,Jahawarlal road,kalyani Chowk,Muzaffarpur Bihar, Muzaffarpur, Bihar, 842001

Dear sir/mam
My order i'd:-[protected] जो हम दिनांक-14/050/2019 को रात में किये थे. 29/05/2019 को शाम में 4:00pm delivery हुआ था. Seal open करते हि very large size था.हम sanapdeal customer care में फोन किये. वो वोले 24hours me pick up होजेगा लेकिन आज तक pick up नहीं हुआ है. Courier वाले को फोन करते फोन pick नहीं करते हैं.या करते भी है तो वोलते है शाम में या सुबह आते हैं.लेकिन आज तक नहीं आये और courier person manson करते हैं pick up फैल. Courier person and flipkart bolte hain jisko bolna hai bol dijiye humko koi fark nahi padta hai. Please help me.

Gourav kumar jha
Muzaffarpur bihar
[protected]

+7 photos

Jun 16, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Snapdeal.com Customer Care's response Hi Juli,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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A

Anjunraj

from Delhi, Delhi

May 15, 2019

Product not working

no return /replacement products - Comment #3433145 - Image #0

no return /replacement products - Comment #3433145 - Image #1

no return /replacement products - Comment #3433145 - Image #2

Reply

Anjunraj's reply, May 15, 2019

Car bluetooth not working

Snapdeal.com Customer Care's response, May 16, 2019

Verified Support

Hi Anjunraj!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

H

Hetal Vaghela

from Surat, Gujarat

May 16, 2019

Congratulations Dear Customer. You are shopping from SNAPDEAL. In which you are winner of SNAPDEAL company. You win 1st prize T.A.T.A S.AFARI and amount rate is Rs-12, 40, 000. Registration service charge 6, 600 on[protected] deposit. Contact no:-[protected] Snapdeal Helpline no:- [protected][protected]

Reply

Snapdeal.com Customer Care's response, May 17, 2019

Verified Support

Dear Hetal,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: 33 hira mill road, Ujjain, Madhya Pradesh, 456001

Please change the delivery system change in ujjain as the person's are really very bad attitude towards customer which cause your customers satisfaction down. Some of them are ready to fight iam having a very bad experience with my order and want to file an fir on such person i request to snapdeal please take an action against the outsourced delivery system. Whoch could also spoil your reputation and connectivity with customer

Jun 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Snapdeal.com Customer Care's response Hi Sunaina,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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M

manammadhu

from Hyderabad, Telangana

May 15, 2019

I ordered Timex watch, got only cover and box...do n't have watch in box...i alredy raised a complaint to refund...Need to provide refund...

Thnaks,
Anusha
[protected]

Reply

Snapdeal.com Customer Care's response, May 16, 2019

Verified Support

Hi Manammadhu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

U

Utkarsh901

from Fatehpur, Uttar Pradesh

May 16, 2019

A message came to my phone saying that u have won tata nexon and 6 lakh 20 thousand rupees . U have to choose only one option listed above. Pay ₹4200 registration fees . And ur bank account will be credited. Kindly tell me the solution soon ...

Reply

Snapdeal.com Customer Care's response, May 17, 2019

Verified Support

Dear Utkarsh,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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I ordered a nokia phone 5310 on 06 may 2019.. I accept the delivery on 13 may 2019. When i opened the snapdeal wrapping i found mobile phone box seal is broken and also the box not belong to nokia brand. I suspect something wrong. But after opening the box (Which was already opened sealed) i found the nokia set is not fresh product. It was used one.. With lots of body damages from inside.. I request you to please take strict action refund my money which i payed in cash as soon as possible, otherwise i will take legal action against the snapdeal.. My order order id: [protected]..

Thanking you..

Jun 14, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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ಮ

ಮೋಹನ್ ಮೇಟಿಕುಪ್ಪೆ

from Mumbai, Maharashtra

May 15, 2019

[protected] a customer care no call koya 9500 beja abi awr 16500 bejnekili bolthaye he

Reply

ಮೋಹನ್ ಮೇಟಿಕುಪ್ಪೆ's reply, May 10, 2019

Please return my maney +919212692126 this is fake

Snapdeal.com Customer Care's response, May 16, 2019

Verified Support

Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

B

Binanda Borah

from Mumbai, Maharashtra

May 15, 2019

I want to cancel my order.i didnot able to rechive at now.

Reply

Snapdeal.com Customer Care's response, May 16, 2019

Verified Support

Hi Binanda!

Apologies for this experience, please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: B-511, Indravihar, Kota, Rajasthan, 324005

I ordered this product on 1st may 2019 & received on 7th may 2019. But due to wrong product received i refunded it back on the same day. I initiated the refund for my order (Id - [protected]) on 7th may 2019 itself. The respective amount refund is not provided to me till date. Instead of this the order is showing refunded in my account information of sanapdeal. I order this product on cash on delivery & in return of it i provided the bank details of icici to get the refund amount back in my bank account.
I am trying to contact them by email & phone but there is no proper response. No direct customer executive number is there to talk in this matter in snapdeal.
Please look into the matter & provide me back my refunded amount.

Jun 14, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Hi Nishtha,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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A

amit raj p

from Mumbai, Maharashtra

May 15, 2019

I won 1 St prize Snapdeal company 1winer

Reply

Snapdeal.com Customer Care's response, May 15, 2019

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal

D

Deepu Muthyala

from Mumbai, Maharashtra

May 15, 2019

I ordered aa product mobile back case first I shows 160 rupees after I clicked to buy option it shows 230 rupees

versace fragrances bright crystal women's perfume edt 90ml (refund amount of rs. 1448) - Comment #3432867 - Image #0

Reply

Snapdeal.com Customer Care's response, May 15, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Indore, Madhya Pradesh, 453441

I've ordered a product to be gifted to my brother on his birthday from snapdeal on 1 may 2019. The expected time of delivery was 8-10 may 2019.

On 10 may i received a notification saying delivery attempt unsuccessful. However, i haven't recieved any notification prior to that. The contact details of the delivery guy was switch off.

This continued till 12 may. After numerous correspondence also snapdeal has failed to response and reply within 24 hrs as per policy. The product has not been delivered yet and same fake contact numbers are being forwarded to coordinate delivery.

This has caused a lot of inconvenience and mental harassment and should be compensated considerably as the online shopping snapdeal has failed to deliver product as per the schedule and not taking necessary actions even after so many correspondence.

Jul 3, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Dear Sukhit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

May 21, 2019

Updated by SukhiT No action has been taken by Snapdeal till date.

Verified Support

May 22, 2019

Snapdeal.com Customer Care's response Dear Sukhit,

Our teams are working on your concern and will respond to you shortly. Keep checking your Email/SMS for more details.

Regards,
Team Snapdeal

Verified Support

May 27, 2019

Snapdeal.com Customer Care's response Dear Sukhit,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

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Address: Vill-Suryapur P.O-Suryapur P.S-Titagarh, Kolkata, West Bengal, 700121

I ordered a product on 25th april. After that a different product was delivered. Then i requested to replace. Replaced product was delivered on 12th may. But it is also damaged. I requested to return but return request cancelled. What will i do now? Kindly help me. I got damage product and they cancelled my return request. When i order this product, it was shown that 7days return policy. I requested to return on the same day of delivery. Kindly help me. My contact number is [protected] and and alternative mobile number is [protected].

Jun 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 12, 2019

Updated by [email protected] Why did Snapdeal return request cancel?Kindly help me.Please give my money back or replace my product.I requested to return after a few minutes of delivery.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Hi Pratik

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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A

amit raj p

from Mumbai, Maharashtra

May 15, 2019

I won 1 St prize Snapdeal company 1winer

return request cancelled - Comment #3432788 - Image #0

Reply

amit raj p's reply, May 14, 2019

57029835

amit raj p's reply, May 14, 2019

This message right ya Rong

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Address: Mumbai City, Maharashtra, 400102

I bought 27 bottles of indulekha bringha oil last month from snapdeal and was recently told by family and friends that snapdeal sells fake products.
I contacted snapdeal but they refuse to refund the money saying return policy states returns should be done within 7 days.
I have trusted this company and spent so much money, what do i do?
Please help, what should i do next?

Jun 20, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Dear Ferp,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: JOGIDIH COLLIERY, Dhanbad, Jharkhand, 828128

Website: www.snapdeal.com

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Mobile handsetssnapdeal.com wrong imei no
Snapdeal.com — wrong imei no

1 review
Hindustan zinc colony. Sinidih dhanabd, sinidih, india
Subrata05778 on may 3, 2019
Mark as resolved
Order id: [protected]
Phone/mobile number: [protected]

I my jio phone purchased by me. Snapdeal provided me a incorrect imei no on invoice. I contacted snapdeal and they said that they can't go with return. But really i don't want return. I just need a corrected soft copy of my invoice. No return or replacement needed. Order id [protected]. It was buyer before 8 months ago. There was wrong imei no shown on the invoice as from the phone. When asked company they denied to help me and said it is beyond their tat. But i am saying that to them only correct the bill. I need no return or replacement. Product is genuine but please correct the bill for me

Jun 5, 2019

Complaint marked as Resolved

No help so I closed

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Hi Subrata

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

May 15, 2019

Snapdeal.com Customer Care's response Dear Subrata,

We understand that our team has connected with you and informed that the complaint could not be accepted as the correct product was delivered to you. Hence, we are not able to proceed the same from our end.

Regards,
Team Snapdeal

May 15, 2019

Updated by Subrata05778 I just want corrected invoice. Or I go to consumer court

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Address: Lakshya Digital, D-32, Infocity-2, Phase 2, Info Technology Park, Sector 33, Gurugram ,Hero Honda Chowk , Gurgaon Haryana - 122001, Gurgaon, Haryana, 122001

Website: www.snapdeal.com/product/nike-kyrie-4-anthracite-light/644014121713

My order id [protected] i got completely different shoes than what i ordered. I can't return them, and snapdeal is avoiding any type of contact. They just simply closed the return request. I'm very disappointed and heartbroken.
I opened up the package and at an instant, i saw the different shoes, i closed the box and packed it back again. Now, the box is ready for return, no tags removed, completely original packaging, and not even used. I just touched them for 5 seconds.
These were costly shoes (5000 rupees), so i obviously placed a return request.
Next day i got a notification that return cannot be fulfilled.
I was shocked.
They send the wrong shoes and then deny the return.
What are you going to achieve snapdeal? Tell me? By this scam? Why do you not care about your customers?
I request you to look again in this delicate matter and reinvoke the return request.
The link of shoes is https://www.snapdeal.com/product/nike-kyrie-4-anthracite-light/[protected]
And what i actually got are attached in photos.
Call me asap for any query.

+7 photos

Jun 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 11, 2019

Updated by Tahir812 Update regarding order page

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Dear Tahir,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Jalandhar, Punjab, 144008

Ordered cosmetics at snapdeal and the products received were duplicate. No batch numbers and the packing itself shows huge difference from genuine product. These were
Bany lips 2
Colossal kajal 2
Eyeconic kajal 1
Loreal magique kajal 2
All worth 314 rs.
Not a deal at all. Big competitors from online shopping industry offer genuine products and snapdeal is selling duplicate. Disappointing

Jun 13, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Snapdeal.com Customer Care's response Hi Komal!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

View replies

K

Komalswami

from Gurgaon, Haryana

May 13, 2019

Order no. [protected]
Got a return pick up msg for this order.
But i fail to understand if the sellers are verified for genuine products or its solely customer's discretion to object such deliveries by snapdeal

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Address: 734011

I received my ordered item (Order no - [protected]) on ethical may 2019. But the item is little different from my order. Now i want to return it. But the system is not working. Today is the last day to return. Please take necessary steps so that i can get back my refund. The customer care number is also not working. I am very much disappointed with this deal.

Jun 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: B 14, Block B, Kalyani, West Bengal 741235, Nadia, West Bengal, 741235

I have ordered many items from the snapdeal. They have sent many used or old products to me though while buying they showed some new items on their site. So, i forcefully returned those items. This has happened for the last item which i have bought. The item is fastrack 3114pp02 men watch bearing the order id [protected]. This item is also old, scratched on the screen and the product tag is not there. So, i wanted to return this item and they refused to return this because of the returning many products many times. But they are not understanding that as they were sending old/used items, i was forcefully returning those items. Now, everything is over. I want to launch a complaint against snapdeal for continuously sending the old/used items.

Jun 13, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Snapdeal.com Customer Care's response Hi Subhojit,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Mohali, Punjab, 160055

Today i got this in my post box? Saying you won 11 lakh rs by snapdeal? Its a fraud i think uploading images? I this real or fake? Fake 99.9% but he asked me to get 11 lakh for sure? Idk why they do # like this? He asked me that u will get a back call by the executive team? I know he will ask me to deposit from now i will play with him # this fraud!

The number provided is - [protected]

Jun 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Snapdeal.com Customer Care's response Hi Sughuman,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: SHIVAJI NAGAR GULBARAGA, Gulbarga, Karnataka, 585104

Snapdeal.com — lucky winner

1 review
Shivaji nagar gulbarga, gulbarga, gulbarga district, karnataka, india
Rajusindhe sindhe on may 8, 2019 mark as resolved
Phone/mobile number: [protected]

Snapdeal cheated me rs 8700/-
You win safari rs 1260000/- in lucky winner. 1st prize call nitin kumar singh & he send company id card i d no 15852393 & pan card & adahar card & snapdeal bank a/c detail send to me rs 3500/- bumper winner charge & 5200/- gst charge
& he asking for me marging money 12600/-.
I call the return phone not received.
And 1 hour return the call me nitin kumar singh urgent send the bank transaction pending immedately transfer to your a/c 12600/- asking. And also call recording storage my mobile phone & also conctact no [protected] & whatsapp no [protected] 8/5/2019

Snapdeal.com customer support has been notified about the posted complaint.

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Address: Shivaji Nagar Gulbarga, Gulbarga, Karnataka, 585104

Snapdeal cheated me rs 8700/-
You win safari rs 1260000/- in lucky winner. 1st prize call nitin kumar singh & he send company id card i d no 15852393 & pan card & adahar card & snapdeal bank a/c detail send to me rs 3500/- bumper winner charge & 5200/- gst charge
& he asking for me marging money 12600/-.
I call the return phone not received.
And 1 hour return the call me nitin kumar singh urgent send the bank transaction pending immedately transfer to your a/c 12600/- asking. And also call recording storage my mobile phone & also conctact no [protected] & whatsapp no [protected]

Jun 9, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 08, 2019

Updated by Rajusindhe Sindhe Snapdeal.com — lucky winner

1 Review
Shivaji Nagar Gulbarga, Gulbarga, Gulbarga District, Karnataka, India
Rajusindhe Sindhe on May 8, 2019 Mark as Resolved
Phone/Mobile Number: [protected]

Snapdeal Cheated me Rs 8700/-
you win Safari Rs 1260000/- in lucky winner. 1st Prize call Nitin kumar Singh & He Send Company ID Card I D No 15852393 & Pan Card & Adahar Card & Snapdeal Bank A/c Detail Send to me Rs 3500/- Bumper Winner Charge & 5200/- GST Charge
& He asking for me Marging money 12600/- .
I call the return phone not Received.
And 1 Hour return the call me Nitin Kumar Singh urgent send the Bank Transaction Pending immedately transfer to your A/c 12600/- Asking. And also call Recording Storage my mobile phone & Also conctact no [protected] & Whatsapp No [protected]

Verified Support

May 08, 2019

Snapdeal.com Customer Care's response Dear Rajusindhe,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

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N

Nirmala Barwar

from Raipur, Chhattisgarh

May 8, 2019

I ordered 2 piece of catwalk sandes but I received only one. So please provide my new one piece more.

lucky winner - Comment #3427678 - Image #0

Reply

Nirmala Barwar's reply, May 3, 2019

I ordered 2 piece of catwalk sandes but I received only one. So please provide my new one piece more.

Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Nirmala,

Sorry for the inconvenience caused to you. We've processed refund against the missing order which will be credited soon in your account.

Thanks,
Team Snapdeal

R

RAMJEEVAN BISHNOI

from Mumbai, Maharashtra

May 8, 2019

OrderId[protected]
Mobile [protected]

lucky winner - Comment #3427721 - Image #0

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K

Kashika Kashyap

from Mumbai, Maharashtra

May 8, 2019

The delivery boy has taken money from me for replacement product. And it doesn't aloud

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Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Kashika,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

K

Kh Shohib Ahamad

Jan 27, 2020

+1

Snapdeal cheated me rs.4500/- from Nitin kumar singh .one message arrived me you won 1st prize in 9th anniversary day snapdeal contact on [protected].After receive message some hours later call me same as WhatsApp number he say you win a car has gift Rs1260000/- send your bank details send to me my bank account details, after some minutes, he say wait some minutes please advance payment rs.4500/-. I will pay to me rs.4500/- from my brother account.He send me proof his id no.15852393, aadhar card, pan card & other snapdeal bank account detail from his WhatsApp no.[protected] I pay rs.4500/-, after payment, i say give me my gift. He say Please wait some minutes all the documents send the bank.I m wait, this time 1 message arrived me from BW-INCTEX, message say "An amount of INR has been to A/c xxxxmy a/c no. Now clear balance is credit INR for Rs1260000/- inter city check transfer charge Please pay to Rs.255200/- . After receiving messages call me for him. I say give my gift, after gift i will resend for u 1 lakh. He say this is bank rule. I will doubt. and Google search open his id no.15852393, but this is fake. After taking Google search I say for him, Please resend my money rs.4500/-. He doesn't reply, any other call for me. Sir Please arrest him. I want my resend money rs.4500/-. All the documents relating for this complaint added by me. Please, check .this issue was on 24th January 2020 on Friday.

lucky winner - Comment #3636335 - Image #0

lucky winner - Comment #3636335 - Image #1

lucky winner - Comment #3636335 - Image #2

lucky winner - Comment #3636335 - Image #3

lucky winner - Comment #3636335 - Image #4

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S

Sonu Hodkasia

Sep 28, 2020

[28/09 2:53 pm] +[protected]: ACCOUNT HOLDER NAME-SNAPDEAL State bank of india a/c-[protected] IFSC-SBIN0000813
REGISTRATION SERVICE CHARGE ONLY PAY 3500/-
[28/09 2:53 pm] +[protected]: Dear Sir/Madam, Congratulations!
YOU WON CAR (PRICE-12, 60, 000/-) as First Prize snapdel Pvt. Ltd. Company Lucky Draw.CALL -

Reply

Snapdeal.com Customer Care's response, Sep 29, 2020

Verified Support

Dear Sonu,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: 121, Village-kachbachia post-Alan district -Ballia, Ballia, Uttar Pradesh, 277302

My money has not been refunded as I have cancelled the order ..order no.-[protected].On orders home page it is mentioned that my money has refunded.please solve my problem.is am unable to talk with executive as there is no option on snapdeal helpline no.

Jun 20, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 17, 2019

Snapdeal.com Customer Care's response Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Bangalore, Karnataka

Hello snap deal,

Yesterday i have received call from delivery guy from snap deal that i have ordered matte lipstick lipstick top pink edition, as i was in office i told to give it my pg's owner but when i called to owner said not got any parcel or courier from snap deal, even i mailed to snap-deal customer care but they asked to check with neighbors even i done with that also it was no use. Even i tried calling to that delivery guy call went unanswered.
This is the first experience and very bad experience. Please help to get back my product or else my amount.

Delivery guy number: [protected] (Manjunath v)

Jun 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Snapdeal.com Customer Care's response Hi Kuchbe,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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I have ordered fastrack analogue women's watch. But, the product i received is fake fastrack watch with no warranty and no manufacturing id.
But the reviews in the website was good enough to buy. But after receiving the product is fake. I am totally disappointed! Worst website - snapdeal..
It's waste of money to buy from snapdeal it seems! Hereafter i will never recommend to buy in snapdeal.

Jun 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Snapdeal.com Customer Care's response Hi Keerthana,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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N

Nelson Jyrwa

from Margherita, Arunachal Pradesh

May 8, 2019

Two of my products were found used and old and of different size order.No attempt is made for my return product from 23 april.. no attempt or contact is made just reschedule over and over .

fake fastrack women's watch - Comment #3427313 - Image #0

fake fastrack women's watch - Comment #3427313 - Image #1

Reply

Snapdeal.com Customer Care's response, May 8, 2019

Verified Support

Hi Nelson,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

K

kirti makhija

from Mumbai, Maharashtra

May 8, 2019

I cancelled my order, and the refund was initiated on 17th april, 2019.It been 15 days I have not yet received my refund till today.Help soon

Thank you

fake fastrack women's watch - Comment #3427768 - Image #0

Reply

Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Kirti,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

S

Sheeba Chowhan

from Chennai, Tamil Nadu

May 9, 2019

Received a letter of winning lottery, gave them the bank details without thinking twice. Now I realize it was a fraud letter and call. What should I do, please help. Their number is also listed as snapdeal number, which is [protected]
Please do something about it.

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Address: 110092

I have purchased watch from snapdeal with order id [protected] got a shocker that the watch is not original and it is a duplicate. Gone to the casio showroom and they confirmed that it is a duplicate.
Snapdeal not checking with supplier and harrassing me for getting confirmation letter from casio
Do not buy from snapdeal as they sell fake products.

Jun 9, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Snapdeal.com Customer Care's response Dear Nitin,

We understand that our team has connected with you and requested you to share a written confirmation from brand.

Regards,
Team Snapdeal

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R

RAMJEEVAN BISHNOI

from Mumbai, Maharashtra

May 8, 2019

Prijam air gun order ki व return ki lekin n reufand mela or nhi koi jabav

fake watch - Comment #3427723 - Image #0

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Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Ramjeevan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

A

Amoldeepkaur

from Jagraon, Punjab

May 8, 2019

Phone screen is crack

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Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Amoldeep,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 635109

I have ordered mobile phone in snapdel I received until working condition mobile phone. I have returned the mobile phone in return policy in snapdel but there is one response from snapdel.tehere is no contact customer care number in app we mailed but no response.kindly take necessary action for this.

Order no [protected]
Mobile phone number [protected]

Jun 14, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Snapdeal.com Customer Care's response Hi Customer,

We have received your returned item. However, the package that you returned does not contain< the item you ordered /the parts/accessories along with your item/ warranty card). As a result, we are unable to initiate refund /replacement for your item.

Thanks!
Team Snapdeal

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A

Abhi Mudhiraj

from Mumbai, Maharashtra

May 8, 2019

Received a letter with a intimation of rs.1lakh and with a scratch card.in the scratch card it was mentioned the i have won 10 lakhs in total 11 lakhs. For that i have to deposited 2lakh 47thousand 500 for 2 accounts.they are saying to pay again 33thousand and we will get our prize money is it fraud or real

mobile phone purchase in snapdeal - Comment #3427152 - Image #0

mobile phone purchase in snapdeal - Comment #3427152 - Image #1

mobile phone purchase in snapdeal - Comment #3427152 - Image #2

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Abhi Mudhiraj's reply, May 7, 2019

Received a letter with a intimation of rs.1lakh and with a scratch card.in the scratch card it was mentioned the i have won 10 lakhs in total 11 lakhs. For that i have to deposited 2lakh 47thousand 500 for 2 accounts.they are saying to pay again 33thousand and we will get our prize money is it fraud or real

Snapdeal.com Customer Care's response, May 8, 2019

Verified Support

Hi Abhi!

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

V

Vishal Trecks

from Mumbai, Maharashtra

May 8, 2019

They called me right now claiming they are giving away Lucky draw prizes. Saying that they are giving away for the snapdeal 11 years anniversary Asked asked for all my bank detail.
[protected] this was the number that u got call from could u check up on them.

Reply

Snapdeal.com Customer Care's response, May 8, 2019

Verified Support

Dear Vishal,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

S

Suresh maniyankudi

from Mumbai, Maharashtra

May 8, 2019

Order no 57454427 I mall mobile purchased one week before is not working now pls help me what I do

Reply

Snapdeal.com Customer Care's response, May 9, 2019

Verified Support

Hi Suresh,

We are sorry for the unpleasant experience you’ve been through. Please share the correct order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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