Snapdeal.com Complaints & Reviews

I placed an order for for mi band 2 strap on 22-feb-2019. The status of the delivery was daily updated as "out for delivery" and then automatically set as "delivery attempt failed". This was done for almost a week. I tried contacting their delivery guy but either the phone was switched off or they didn't answer the call. After waiting for a more than week i placed a request for cancellations. The product was never delivered to me and it was marked delivered by snapdeal on 12-mar-2019. On raising the complaint on [protected]@snapdeal.com they shared a fake proof of delivery with a fraud signature and my mobile number against my product on delivery sheet. I tried to contact snapdeal on their email as that's the only mean of communication with them for several times, but i don't get any meaningful reply or response from them. It's more than a month and their one-sided and biased investigation is still going on with no progress updates. They don't even feel like replying to the emails or call the customer. It's so frustrating and disgusting to see snapdeal going so low loosing all its ethics, cheating customers and making unethical money to keep it's drowning company afloat. Snapdeal should really be ashamed of their shameless activities.

Nothing much, similar like all complaint.

But, let me have you taken an initiative to che k who are these people by completing to cyber crime department.

At list the people will start up believing in you as well.

It is your responsibility too.

Please do not reply to my post like you are doing for others rather than take some action

Regards

Hi,

I am trying to reschedule my pickup from the link which was sent to me on text but when i am clicking on submit, it just says the pickuphas been rescheduled. I am not receiving either sms or mail confirmation of the reschedule and also whenever i am closing and opening the app, the reschedule does not reflect. I also tried contacting via mail

Mene ak order return kara tha pr abhi tk refund nhi aya hai or abhi tk update bhi nahi hua hai msg aata hai ki ap ka order aaj pickup ho jayega pr mere order pickup hue 1week ho gya hai mene khud apna packet diya tha jo snapdeal se aya tha ak ladka activa pe tha vo per jab vo chala gya to massage aya ki ap ka pickup unsuccessful hai 24 ya 48 hours me pickup ho jaye ga

I had placed one of my order that was to be delivered between 13 to 15th april, but without informing it came to us on 12th, when no one was there to take the delivery. It was rescheduled to get delivered by 13th, but it hasn't yet. Also i'm not able to contact anyone, they aren't receiving the calls. Why are you provided such a bad service!
Totally disappointed!

I didn't get my watch inside the box which courier boy had bought.. I got two box of two watch items but one box was empty now i want my product which i didn't get inside the box immediately i want my ordered product back otherwise this snap deal company have to suffer a lot.. I wl go to supreme court.. You have to give my watch at my home within a day.. I will not let this company survive otherwise as it is giving me too much tensions and i have paid a huge amount for both products but one product was empty inside the box. It's a fraud case. I want justice

I have ordered Boat 225 earphones from snapdeal on12.02.2019 and invoice raised on 13.02.2019. which was delivered on 19.02.2019.
After 2 months the product description in the snapdeal app and website has changed to boat 200 and showing that i have ordered boat 200 earphones instead of boat 225.
The snapdeal customer care also said the same that its boat 200 that i have ordered.
I have the invoice for boat 225.
Due to this mismatch of information i have raised a query that what if i face any problem with warranty claim in future for the product due to details mismatch and then they said that i can provide the details about the problem faced regarding the warranty.
THEY UNNECESSARILY ALLOWED ME 15 DAYS OF RESPONSE TIME TO PROVIDE THE SERVICE CENTER RESPONSES FOR WHICH I DIDN'T ASK THEM TO PROVIDE AS I NEVER CONTACTED THE BOAT WARRANTY SERVICE AGENCY AT THAT TIME.BUT SNAPDEAL GAVE ME 15 DAYS TIME WHICH IS ABSOLUTELY REDICULOUS AND THEN CLOSED THE REQUEST AS THERE IS NO RESPONSE FROM ME.
Now I have faced problem with product that its not working or stopped working.
So I have contacted the Boat warranty service provider and they rejected the claim by replying that the seller is not authorized and its a fake product.
Snapdeal is listing fake products from unauthorized sellers without proper verification.
Now i have contacted snapdeal regarding the rejection of my warranty claim.
But they are saying that 15days resopnse time was closed which is absolutely not a right assistance.
They said that they help if you face any problem with warranty in future and now they are rejecting the service.
I really never understood why they allowed that 15days time for response. I never said that i have contacted the customer care of Boat at that.
I haven't faced problem with the product at that time so i never contacted for warranty.
Now i faced the problem so contacted the boat service through mail and this things happened to me.
I have included the screenshots of the queries i made and responses i got.
They said they will assist me in future regarding the warranty claim problems OVER PHONE CALL.

Hi,

It's been almost more than 4 days still I dint get any resolution for my issues. Or any call from snap deal to explain the issue order Id- [protected] MSL Black flats.
My damaged product after using is not been collected by the executive, executive has left the product with me itself.How can I walk if the slipper is torn while I am on the way to office and I purchased it for usage purpose so if it is torned 2nd day o[censored]sage why shouldn't I complaint or return it? How come executive gives the reason as it's used so will not be collected? I want to return the product. I need call to be placed to explain the issue. why I shud waste my money ???

Thanks,
Honey HM
[protected]

Hi,

It's been almost more than 4 days still I dint get any resolution for my issues. Or any call from snap deal to explain the issue order Id- [protected] MSL Black flats.
My damaged product after using is not been collected by the executive, executive has left the product with me itself.How can I walk if the slipper is torn while I am on the way to office and I purchased it for usage purpose so if it is torned 2nd day o[censored]sage why shouldn't I complaint or return it? How come executive gives the reason as it's used so will not be collected? I want to return the product. I need call to be placed to explain the issue. why I shud waste my money ???

Thanks,
Honey HM

Hello hi good evening
How is the. Responsiblity of sanpdeal we didnt know
But we are your coustmer you must want to attend good. To your coustmer your courier. Boy how his. I dont know name but he contined call me for order but in order ther is written address our ther you must come and attemp your house addres someone is in meeting or bzy cant pick up call then you must to come home directly this boy call us. 4 or 5 time then i call him back but call not gone plz teach him how to work please other wise next time we will not preffer to buy from sanpdeal because we are paying money and wating also for orders thankyou soo much

I received a message in the name of snap deal as my number has been selected in the lucky draw tata indica and cost rs 5, 20000/- registration pay 7000/-email id [protected]@snap deal.com help line no.

To make the payment provide this account no.[protected]. Name - jeevan sharma. Ifsc. Sbin0007051. State bank of india.

This person is calling to ask for bank details and to pay 7000 rupees to register and get the amount equipment to the price amount if we don't want the car.

Order id: [protected] (1 item) details
Placed on 05 jan, 2019
I have placed digi smart tv on 5.1.19, but suddenly it has shut down on 31.3.19, i told to snapdeal about this problem. Snapdeal gave a address for complaint service for warrenty period, i wrote a letter to service centre, but no response from service centre, i complaints many times this problem. Snapdeal dont accept this problem, what can i do,

I booked two product on 7 apr 2019 which booking I'd no is [protected] when I check in Snapdeal app I saw my order out of delivery and it will be deleverd today and a text msg from ur side keep cash ??? But after 5 hr I got a msg from ur side I didn't collect the order pls send it to another day but no courier boy called me and visit at my home

Sir i received a call and message from[protected] claiming i win a mahindra xuv 500 of rs 12.80lakh from snapdeal and the talking was so real and professional that i have deposited the money too, it was a huge amount of money i deposited and he got my account deatials please dial this number and trace him. No rs was deposited in my account. I have ordered some item from snapdeal.com 3 days ago. The guy had my order details and knew my pincode. He asked to pay 1% fee of car delivery i. E. 12500rs and again said me to deposit 25500 i have deposited all the money

Got a call from snap deal representative that i have won the first prize of tata safari or prize money of 15 lakhs.
Is this true?
Person has sent his aadhaar and pan card details along with snap deal id
Pls revert at earliest
I have got a text msg with a helpline number and got phone calls asking me to decide as soon as possible and deposit money to claim my prize

Hi team,

I have receive the courier today, when i opened the box. There is noting inside the box. What is this cheating from snapdeal. I am trying to contact costumer care, but not able to connect. Can any one call me to my mobile no. [protected] and refund my amount. Very bad with snapdeal and cheating from snapdeal. Kindly call me. Asap and return my amount. This is the reference number : 56007727 which i have raised.

My order id : order id: [protected]

Men fashion ex306 blue leather analog men's watch

Kindly return/refund my money. Very bad experience from snapdeal

Hi I have received a letter from Snapdeal which says that I have won 1 lakh rupees along with the scratch card that has won 10 lakh rupees.
Is this true if not you should take an action against such fake things . I do have the letter received with the phone number to contact.i guess you can use this

2 wks back i ordered puma flipflop. But i have not received the item or any calls from anyone. Instead asking me for rescheduling the time for the delivery.

Do u really deliver the items to people?

As i have already entered my address and my contact details correctly. How many times u people ask me for?

Do u really want to give good service or u just playing around?

I never experienced like this before, i have ordered in amazon flipkart etc. But never i was experienced or havenot got the product undelivered!!!

Here in snapdeal, they have reschedule and they have cancelled my order!!! What is this? What kind of service is this?

Worst experience.

Firstly, the product painless hair remover delivery date was delayed when I needed it urgently.
Secondly, the delivery boy acted in such a rude way and refused to take coins and threw it.If this is how they act then probably i'll never prefer Snapdeal again.
Thirdly, the machine constantly stops after every two minutes.
Worst service ever.

I booked la rasora brand wallnut and cashew at flipkart .When I received product they are very bad quality they are bitter in taste so I request to return the product snapdeal inform me the schedule and take my product back..After that they did not give me money back or fresh product to me..After sending so many mails they inform me that my return request is closed. After 6 month did not received money or product and their helpline is not responsing