Snapdeal.com Complaints & Reviews

Address: Arrah shibtala via muchipara, Durgapur, west bengal, 713212, Bardhaman, West Bengal, 713212

Sir, i bought a watch from snapdeal which was shown real fastrack watch and real images and descriptions but when i got the product in my hand this was duplicate or fake watch which looks like original watch. The description and images of product they are providing is same as real original watch but there is huge difference in product quality and brand... They are making people fool... The delivered product is fake but it looks like original but in really it is not original watch. Also warrenty card was missing... I have proof
My contact no.= [protected]
My email id = [protected]@gmail.com
Order id = [protected]
Sub order id = [protected]

May 26, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Snapdeal.com Customer Care's response Dear Aniket,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Flat no. 8 , Ajaramar residency , Samakhiali , Gujarat., Kutch, Gujarat, 370150

I have orderd on date 16 apr, fashion black wayfer sunglasses (Rb 2148), order no. [protected].
But on delivery i received empty box with cover, sunglasses are not present in the cover. I opened box in front of delivery boy, delivery boy not responding & taking any action to this.
Strict action should be taken towards the company. This kind of issue is very disgusting. Snapdeal should be banned from indian online shopping market.
Please solve the problem.
What to do

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May 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Snapdeal.com Customer Care's response Hi Jugal,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Am unable to cancel my order, as earlier also i have faced problems n now i want my order which i have placed today only i want it to be cancelled... And am unable to cancel it... Plz help!!!

Earlier when i placed my order for the 1st time i got it defected and u people were unable to replace it n now when am unable to cancel my current order i am not able to cancel it

May 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Snapdeal.com Customer Care's response Hi Pari,

Your order is shipped and can not be cancelled at this stage. You can refuse the product delivery if you don't want to receive the product.

Thanks!
Team Snapdeal

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Sir, i ordered an electrobot starter kit but when it is delivered to me and when i saw it was empty. Please sir take legal actions on this.
Sir, i am a student so, i can't afford this type of exploitation. So please sir take legal actions and inform to me as earliest as possible
I told snapdeal on gmail also and they told me that they are unable to take actions

May 26, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by Prakash pagare Sir i also send them that pics of empty box but also they can't refunded me.

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Hi Prakash!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: HAL 3rd stage, Bangalore, Karnataka, 560075

Website: Snapdeal.com

The air bag pressure which was supposed to be an important feature is not working at all. I received this product on 8th april and opened today to find that this is not working. Please fix this issue as there is no option of calling customer care guys. There should be a way of contacting teh customer care and then sort the issue but the customer care number which they provided is of no use. Since this product was delivered on 8th april 2019 and i opened this product today, i cannot return this product. But the product delivered is faulty.

Jun 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Hi Varadendra!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Apr 20, 2019

Updated by Varadendra HK Hi,

Please find the order id as [protected]. Let me know if you need any more information.

Regards,
Varadendra

Verified Support

Apr 22, 2019

Snapdeal.com Customer Care's response Hi Varadendra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Apr 29, 2019

Updated by Varadendra HK Hello? Please update

Verified Support

May 02, 2019

Snapdeal.com Customer Care's response Hi Varadendra,

Your purchase has a manufacturer warranty which requires you to visit the brand’s service center if you face any issue with your item. Make sure to provide them a copy of the product invoice. If you require any further assistance, please let us know at [protected]@snapdeal.coml. We’d be glad to help you.

Thanks!
Team Snapdeal

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V

Varadendra HK

from Bengaluru, Karnataka

Apr 20, 2019

Hi,

Please find the order id as [protected]. Let me know if you need any more information.

Regards,
Varadendra

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Snapdeal.com Customer Care's response, Apr 22, 2019

Verified Support

Hi Varadendra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

V

Varadendra HK

from Bengaluru, Karnataka

Apr 24, 2019

Any updates on this?

Reply

V

Varadendra HK

from Bengaluru, Karnataka

Apr 27, 2019

Any updates please?

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Address: 40056

1]order delivered on 19/01/19 order id [protected] mobile the battery fully draining out with out even using.

2] order delivered on 19/01/19 order id [protected] rolex watch found fully duplicate [ not original company ]

3] order delivered on 11/01/19 order id [protected] spray fully duplicate [ these are re filled with water ]

How are you going to deal with?

May 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by vstaraviation 1]order delivered on 19/01/19 order id [protected] mobile the battery fully draining out with out even using .

2] order delivered on 19/01/19 order id [protected] Rolex watch found fully duplicate [ not original company ]

3] order delivered on 11/01/19 order id [protected] spray fully duplicate [ these are re filled with water ]

how are you going to deal with ?

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Bhayander

Dear Team
I have ordered wireless Bluetooth which was not working well, i.e voice spoken couldn't heared by opposite person.
I not received my product since one month. This not resolved please guide me on the same or i have purchased anything from the snapdeal this was the first time i purchased and i was cheated on the same .Request you solve the issue or i will add all the intrest on the purchased amount what i did which will cause damage to your reputation

Pls call me
[protected].

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 10, 2020

Verified Support

Hi Pradeep,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400072

Snapdeal is selling fake/duplicate products.in adidas box, snapdeal is selling nike fake/duplicate/third quality product to customer that is very shameless. I have requested return because there is no product available.
I got a refund but why snapdeal is selling a fake and wrong product. Can you please give reason behind it? Even after they give us call that you win lucky draw and you win tata safari car what is this new #.?

Snapdeal.com customer support has been notified about the posted complaint.

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Hi i ordered item no. [ [protected]], placed on 09 jun, 2017 by mistake it placed on wrong delivery address which was already saved.
So i leave a message right after placing the order that pls. Deliver my order on my new address but now when i am tracking my order you are going to deliver it on previous address.
Pls. Deliver it on new address as i mentioned because i don't want to cancel the order and let me know about it.
Thanks

May 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Dear Uzair,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 10 days.

Regards,
Team Snapdeal

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Website: m.snapdeal.com/suborderSummary?suborderId=33318622313

I have placed a return request for john's umbrella. But neither the courier guy called me or came to my house to pick it. At the end of the day the status says pickup unsuccessfull. How is that even possible? I think snapdeal is playing some kind of cheap trick. Also their customer service sucks. And there is no option to speak to the executive directly. Kindly resolve my matter at the earliest.

May 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Hi Asha,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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A

Aakshey Talwar

from Delhi, Delhi

Apr 20, 2019

SnapDeal is a money laundering outfit. They’re not really running a proper business. You won’t see your money back. If you Paid by card, dispute with your bank.

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Snapdeal.com Customer Care's response, Apr 22, 2019

Verified Support

Hi Aakshey,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 560010

The product does not have the charger with it, when it was told to the person delivering he told to contact snapdeal, I have sought it at [protected]@snapdeal, i am yet to get the charger which as per the leaflet is a part of the equipment, i seek for the charger, and the equipment is not getting switched on

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Address: 159 d.b. market,karol bagh new delhi, delhi, 122001

I have orderd shezone blue platform heels but its size didn't fit i selected to replacr the product with bigger size but no one is coming to pick up the product although it is dislpaying that your pickup has been reschelduled this has happened 4 times and the request for replacement is being cancelled on its own. Please act as soon as possible because it is troubling me again and again. Courrer boys are also not picking the call. This has become a hectic

May 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Hi Mamta!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Apr 21, 2019

Updated by mamta manocha My order ID is [protected]

Verified Support

Apr 22, 2019

Snapdeal.com Customer Care's response Hi Mamta,

We are sorry for the unpleasant experience you’ve been through. Please share your 11 digits order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Apr 22, 2019

Updated by mamta manocha [protected] is the 11digit order ID

Verified Support

Apr 23, 2019

Snapdeal.com Customer Care's response Hi Mamta,

Apologies for the inconvenience caused. Request you to share the order ID so that we can help you out.

Thanks!
Team Snapdeal

Apr 24, 2019

Updated by mamta manocha My order Id is mentioned above twice please see it and act accordingly as soon as possible 😕😕

Verified Support

Apr 24, 2019

Snapdeal.com Customer Care's response Hi Mamta,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Apr 24, 2019

Updated by mamta manocha Subborder ID [protected]

Apr 30, 2019

Updated by mamta manocha What happened what about the status of my complaint?????

May 04, 2019

Updated by mamta manocha Pick up update submit nahi ho raha

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Address: 560068

Hi I ordered product suborder number is - [protected]
I made online payment 393rs
After 5days I cancelled product but they sent a notification like they shipped the product if delivery comes u refuse the product we will cancel the product refund the amount
I cancelled that product through delivery person
But he updated as delivered the product still I didn't received the product or refund also
I couldn't able to contact u people and I wrote mail but no response kindly check and help me out

May 26, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Dear Lavanya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Apr 19, 2019

Updated by lavanya agadi Wen can I get refund regards it

Verified Support

Apr 20, 2019

Snapdeal.com Customer Care's response Dear Lavanya,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

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Address: 01, Dr.Abhay Narayan Ray Aims,Hario Gaya,Bihar,Pin Cod, Gaya, Bihar, 823004

Sir order no. [protected] hai, company ko jo ham order kiye the o company nhi bheja or company ne dusra bhej diye or rs.749 le liya use ham company ko return kar diye uske bad company ne n to paisa return kiya hai or n hi dubara mere chose ka online kiya huaa bheja hai, company ko ham replacement bhi kiye lekin abhi tak nhi bheja hai. Mo. No [protected]

May 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Dear Anup,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Apr 24, 2019

Snapdeal.com Customer Care's response Hi Anup,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Thane, Maharashtra, 401305

Snapdeal company congratulation sir, for online shopping on snapdeal company "new year 2019 bumper dhamaka" lucky draw contest happen and you won 1st prize mahindra xuv 500 four wheeler and market price rs. 12, 80, 000.00 winner certificate, company credit card and registration charge: 12800 customer care helpline number
[protected]
Toll free[protected] snapdeal company.

I'll suggest my friend don't buy any product on sanpdeal.

May 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400053

I had purchased Nike sport shoes from snap deal in the month of Feb 2019. In just two months the soul and cloth has come out. I raised the concern to your team but there is no support from your team and so I am writing this email

I normally buy from Amazon and flipkart but I thought snapdeal is also a good brand so lets try from snapdeal but have realised have made a wrong decision.

I had purchased Nike sport shoes and according to your team they say that it does not have a warranty. Now a days if I buy any product from dharavi local market also it too has a warranty for a year.

May 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Dear Mohan,

We understand that our team has connected with you and informed you that complaint is against our trust pay policy (out of TAT). So, we are not able to proceed the same from our end.

Regards,
Team Snapdeal

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Address: house no 821street no.11, field gunj, Ludhiana, Punjab, 141008

It s rly regretful to inform you that i have placed my order on 19th march 2019.. But despite of intimation by company through sms and mails regarding delivery i have not received my products till date. It was my first order and i have been misguided by company and it has shattered my reliability.. I had to suffer financial loss as well as i had to face distrust of my clients due to non delivery by company. Such a thing was hardly expected from this prestigious company. I had to face a great trouble due to this.

May 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Bhati Abhoy nagar, Durga chowmuhani, Agartala, 799001

Website: www.Snapdeal.com

I Ordered mi redmi note 6 mobile in your company but your company delivered I KAAL mobile. So completely missing my order, I requested you to refund the money immediately and I ordered on 19/03/2019 and I received on 02/04/2019 and I am complain on 03/04/2019.so till date 17/04/2019 are 15 days crossed. I want to my ordered refund or replacement immediately.

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May 23, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Hi Samir,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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My family has been using davidoff's cool water perfume for years. My sister had ordered 2 100ml perfumes to gift me on my birthday and was disappointed to find duplicates delivered. The bottle color and shape was evidently different. I have attached a picture to explain just the color difference. The bottle evidently has the line to prove that it was reworked on. The odour is definitely not the original. We feel so cheated and lost confidence in snapdeal. We requested for a replacement mentioning the details and they collected the parcel but returned the same after a few days. Please intervene in this matter. We can not have such things happening to customers in our nation. India should be known for delivering good and original stuff.

Jun 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

May 02, 2019

Updated by lsv7 I'd posted my complaint on this site 2 weeks back and it's now a month since i asked snapdeal for a solution. Haven't got a solution yet. Kindly do the needful as soon as possible.

Verified Support

May 03, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

Jun 05, 2019

Updated by lsv7 How come the status has been changed to resolved when nothing has been done. Extremely disappointed by the service

Verified Support

Jun 10, 2019

Snapdeal.com Customer Care's response Dear Customer,

We value the importance of your concern. We’re working on the issue & shall update you on this.

Thanks!
Team Snapdeal

Verified Support

Jun 10, 2019

Snapdeal.com Customer Care's response Dear Customer,

We value the importance of your concern. We’re working on the issue & shall update you on this.

Thanks!
Team Snapdeal

Jun 10, 2019

Updated by lsv7 Appreciate a quick action taken as its already 2 months since this has happened

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L

lsv7

from Madurai, Tamil Nadu

May 2, 2019

It's been more than 2 weeks since i filed a complaint here and exactly a month since I complained with snapdeal. But i haven't got a solution yet. Kindly do the needful.

Reply

Snapdeal.com Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

L

lsv7

from Madurai, Tamil Nadu

Jun 5, 2019

I am extremely disappointed by the delay in resolving this issue that I had submitted on April 17th 2019.

Reply

L

lsv7

from Madurai, Tamil Nadu

Jun 19, 2019

Appreciate some response on what action has been taken on this complaint.

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Address: 244001

I purchased 9 bottles of indulekha hair oil and 4 bottles of Indulekha shampoo. Snapdeal offered a 50% discount to lure customers. Upon recieving the product i found all the of them were fake. As 100s of customers have been duped, i could immideately tell by the color of the product, smell and viscocity and the pacakging and after using it that the product is 100% fake.

The invoices are attached.

Snapdeal team - i tried contacting your customer care department several times by no one responded and obvously becuase the return window has expired, your website is also not useful.

May 20, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Snapdeal.com Customer Care's response Hi Mahendra,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 84

duplicate product of fastrack watch

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received empty sunglasses box

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am unable to cancel it... plz help

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received an empty box

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deemark foot massager not working as expected

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product supplied by snapdeal found negative

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Bluetooth product

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selling fake/wrong/duplicate products

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my order delivery

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return request

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samsung j7 galaxy

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no one is coming for replacement of product

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refund

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company mera rs.749 return kare n to mera choose kiya huaa juta bheje

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like my contact data on snapdeal

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the quality of the product is worst and snapdeal sell duplicate products

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misguidance and breach of reliability on the part of company

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my order no 27341866255 are completely missing

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product delivered is not original

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fake indulekha hair oil and shampoo

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