Snapdeal.com Complaints & Reviews

Address: 21,cotton mill road, 2nd street, PN road,new bus stand,tiruppur, 641602

I have recently bought auto components from snapdeal online store. Its order id is [protected]. But unfortunately the product i received was very cheap quality from snapdeal. So i requested to replace the product as same. But there's no replacement available and the seller only provide refund option. So i have selected the refund option as provided by seller. After return request, i received message that, we will send you the confirmation within 24 hours for that return request. But still now there's no response from customer service and also from seller. Please help me to return that product to snapdeal and refund my money.

+1 videos

Mar 15, 2019

Complaint marked as Resolved

The amount I paid was refunded to my account.thank you

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Snapdeal.com Customer Care's response Dear Prateep,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Mar 03, 2019

Updated by Prateep sathish Still now there is no response from snapdeal.Also I have tried customer care.But there is no option provided to speak with executive.And with snapdeal app I do nothing.So please make return up of this item and refund my money.Its 3400 rupees.so dont play with it.thankyou

Verified Support

Mar 15, 2019

Snapdeal.com Customer Care's response Hi,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: MAMBARAM, Kannur, Kerala, 670741

Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Mar 31, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Hi!

Please do not respond to any communication claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request customers for unsolicited financial info or advance payments in exchange of rewards. Our offers are available on our website and app.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Parappanpoyil, thamarassery calicut, Kozhikode, Kerala

Website: Snapdeal

He had ordered 3 pair of chappals but only 2 pairs had arrived yet the remaining one is to come. But we had recieved the mail stating we got all the pair but it doesnt reached. The yellow pakkart chappal is yet to come. The cash had also transfered from our account. I need my remaining odered thing or else i should get my money refund for that chappal. I had been trying to snd the mail last 2 week but there is in any apt reply. Reply me immediatly or else i can stop purchasing from snapdeal

Apr 7, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Hi Danish,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Biswajit Deka, Piaggio Vehicles Private Limited., Kamrup Metropolitan, Assam, 781005

This is to inform you that xiaomi redmi 1s 2050 battery received by me is defective. Kindly request you to replace reimburse the amount.
Details-
Invoice date: 05-feb 2019.
Order date: 05-feb-2019.
Invoice number-s278a6/18/4760.
Battery details - bm41. S/n-gybm[protected].
Please contact me in my mail [protected]@gmail.com.

Regards.
Biswajit deka.

Apr 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Hi biswababa,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhramaputhra mens hostel ssims davangare

Sir,
I had ordered a nike slippers last week. But it was not in good quality. So had returned it. I ordered it as cash on delivery and i had paid the money. After return they said they will refund my money immediately. But it is since 1 week i'm waiting for the refund. There is no response from snapdeal. So please take further action and refund my amount immediately.

Mar 31, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Hi Sitaram,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

S

Sitaram meghvanshi

from Jaipur, Rajasthan

Feb 28, 2019

Snapdeal account name sitaram my order 22 February 2019 mortein insta5 this product not receive but this is the product delivered give me help sir madam please thanks

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: JANVI WEB TECH G-10, SAPPHIRE TOWER, N/R, SHAPAR BUS STOP SHAPAR (VERAVAL) RAJKOT (GJ) - 360024, Rajkot, Gujarat, 360024

Website: www.snapdeal.com

I have ordered vivo earphones which is of rs.600 in december 2018 and now i'm facing sound problem and its jack is not working properly, it is damage product, i have requested for replacement for this product, but snapdeal doing nothing for my request... It means all its fake about warranty on given products. I hate this site now onwards.
In snapdeal provide only 7days return and replacement policy then what about those products who has applicable for warranty period then what should we do if within warranty period we face such damage problems.
Snapdeal is not worth for electronic expensive product anymore.

Apr 4, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 28, 2019

Updated by tanutani I have ordered vivo earphones which is of Rs.600 in December 2018 and now i'm facing sound problem and its jack is not working properly, it is damage product, i have requested for replacement for this product, but snapdeal doing nothing for my request ...It means all its fake about warranty on given products. I hate this site now onwards.
In snapdeal provide only 7days return and replacement policy then what about those products who has applicable for warranty period then what should we do if within warranty period we face such damage problems.
Snapdeal is not worth for electronic expensive product anymore.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Hi tanutani,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560059

I ordered 1 product on snapdeal with order number [protected] on 14th feb 2019. I made online transaction on site as well immediately. I did not received any order but from 18th feb 2019 order status on site is delivered. I lodged a complain with reference id 54593793 with snapdeal help team but looks like they are not i mood to resolve. Plz help.
Snapdeal have mailed me their delivery partner fedex receipt where they are claiming that order is delivered but on receipt there is no sign. Looks like that receipt is fake or inappropriate.

Apr 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Dear Nitish,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

K

Kaniks S

from Delhi, Delhi

Feb 27, 2019

To: Snapdeal,

About lucky drwa complaints clearly they are mention in your company name means snapdeal and address for that why are not take action about this.
And this type of again and again will come to the your valuable customers.

If it is not take action it is damaged your company and products.

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Dear Kaniks,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 211001

This item was ordered by me vide order no [protected] on snapdeal from india. This item is being shown as delivered on their website but has not been received by me. Pl do needful. They are showing delivered on 1 dec 2018 and not offering any other way of complaining as they show deal as closed

Apr 1, 2019

Complaint marked as Resolved

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Feb 28, 2019

Updated by Amitnick Particularly pained because I have been shopping with you since long. Other than this complaint, that too for such a low value item, no such thing happened!

View replies

S

Suprovat Halder

from Kolkata, West Bengal

Feb 27, 2019

I have orderd nike 2018 KD10 shoe.
It was delivered me yesterday. When i open it i was just stunned it was totaly fake item and its cost very much as a nike shoe

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Hi Suprovat,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

B

Bahar laskar

from Hojai, Assam

Feb 28, 2019

I returned a product to snapdeal with order ID-[protected] .They processed the refund but still it has not reflected in my bank a/c...The bank reference number they provide is--PCMP[protected] Please help for this geniune problem..

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have received a letter saying i'm one of a lucky customer to win the lucky draw contest. I called the helpline number and i found something weird in their talk. They are just asking the account details without answering my queries. I found it could be fake. Please don't try to cheat people with these silly prize letters. Directly asking the bank account details is itself fake. The person sitting in helpline is bothered only about the account details. When i ask queries regarding this prize details, he was getting angry for no reason. Through that behaviour itself it was sure that they are fraud. Stop cheating people and i have lost confidence in snapdeal as well.

Mar 29, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Snapdeal.com Customer Care's response Hi Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Talcher, Angul, Odisha, 759101

Snapdeal best application in the world and snapdeal the best product india i love snapdeal snapdeal t-shirt all the best product in the world all the best for my india download snapdeal app now god bless you i am very poor please give me my money my contact number is "[protected]"... Snapdeal best application in the world please download the app now

+1 videos

Snapdeal.com customer support has been notified about the posted complaint.

Feb 26, 2019

Updated by Ar786 Snapdeal best application in the world t-shirt and pant best quality I love have Snapdeal

Feb 26, 2019

Updated by Ar786 Snapdeal based application

View replies

M

Mir Zahid Hussain

from Jammu, Jammu and Kashmir

Feb 27, 2019

I'm zahid from srinagar I had purchased cello cook n serve from snapdragon order no.[protected] which I have returned for some reasons under sub order no.[protected]. But the didn't paid courier charges. I have already uploaded courier re helpceipt to their official app. Plz me regarding this issue

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Dear Zahid,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

A

Archita Bansal

from Allahabad, Uttar Pradesh

Feb 28, 2019

I have order a m2 fitness band from snapdeal i got it but its not working. So now I have asked for pickup for 100 times but no body has came up for pick up and they are sending me unnecessary emails

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Hi Archita,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Hello team,

I had ordered jibronics m2 smart fitness band cash on delivery with the sub order id no [protected]. I returned the product on friday that is 22nd feb 2019. I checked the refund status on snapdeal app which is showing the refund amount is initiated. When i received call from snapdeal they say the payment is putted on hold, i asked them the reason but mr nitish floor manager was not able to tell me the reason. Giving me false statements such as back end team working on it, give us 24-48 more working hours. Really these guys has fooled many people by sending unbranded stuff.

Please help me to solve this case. Please mark kunal. [protected]@snapdeal.com the ceo in this case as well.

Looking forward to hear from you soon.

Mar 1, 2019

Complaint marked as Resolved

Thank you team.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Snapdeal.com Customer Care's response Dear Tanmay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Feb 27, 2019

Updated by Tanmay777 I have posted my case in abp news and tv9 news as well which will be showcased today in afternoon news.

Mr kunal and his associates just wait and watch. [protected]@snapdeal.com, kunal.[protected]@snapdeal.com

View replies

R

Rathod Darshan Ashokbhai

from Ahmedabad, Gujarat

Feb 27, 2019

Return order Problem snapdeal
Sub Order ID [protected]

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

A

Arjun Acchu

from Nagercoil, Tamil Nadu

Feb 28, 2019

I have received a empty box on booking of samsung level u headphone please help me in getting back my money as I would like to buy another one in flipkart which is far better as I have not faced any problems in flipkart delivery. Y would this happen for its because of negligence in snapdeal company

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Hi Arjun,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I placed an order on 4th feb. It was shocking for me after 10 days of placing my order snapdeal has cancelled my order due to unavailability of stock! And initiated refund to be processed within 10 days. Today is 25th feb and i haven't received any update from team.

Surprisingly i have got one message saying your order has reached to your city and will be delivered by tomorrow! Is this the professionalism you guys work on?

After reaching again and again to snapdeal team to cancel my order and to refund my payment i am clueless that what is going to happen with my refund!

Mar 29, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

S

Satya Sree Javvaji

from Hyderabad, Telangana

Feb 27, 2019

It’s been 3 weeks I have ordered product from your website but there is no progress in your delivery and there is no response from your side.Can you make my product to deliver as soon as possible.

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Dear Satya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

C

Chappi

from Mumbai, Maharashtra

Feb 27, 2019

The Indulekha oil I've received is not the original one but it's duplicate. Some other oil is poured into the bottle which resembles Indulekha oil. As I've discovered that Snapdeal advertises and sales fake products in the name of offers, I will never purchase from Snapdeal.

Reply

Snapdeal.com Customer Care's response, Feb 28, 2019

Verified Support

Hi Chappi,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411038

Dear sir/madam,

Somebody has placed the order using my atm card, i have filed the dispute complaint against this.
Now i want to cancel that order how can i cancel it without order code? Is there is any other way to cancel it. Is it possible to let snapdeal know against this fraud and cancel the order? Do snapdeal have any function like this on their website?

Kindly let me know regarding this on [protected]@gmail.com mail id.

Mar 30, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Snapdeal.com Customer Care's response Hi Tanmay,

We are sorry for the unpleasant experience you’ve been through. Please share your contact details so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed order recently and got clones / fakes. Nike shoes

I want snapdeal to take those fakes away and return my money back at earliest. If not i will have to take further more action against the company.

Snapdeal quotes the prices for original goods and gives discounts under which they are sending duplicates. I would wish nike also take interest in saving their brand image

Mar 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Snapdeal.com Customer Care's response Hi Dhiraj,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed order recently and got clones / fakes. Hp gt inks

I want snapdeal to take those fakes away and return my money back at earliest. If not i will have to take further more action against the company.

Snapdeal quotes the prices for original goods and gives discounts under which they are sending duplicates. I would wish hp also take interest in saving their brand image

Mar 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Snapdeal.com Customer Care's response Hi Dhiraj,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked dell wm126 wireless optical mouse (Black), paid by card, snapdeal did not sent any intimation or courier guy did not contacted me. There was a delay in delivery so i checked snapdeal website, there it was mentioning product delivered, but in fact there was no delivery. I tried to call snapdeal customer care, which is a highly unfriendly customer service there are no agents to pick the call only ivr is running. Then i sent an email to them regarding this, they will verify proof of delivery and after that there was no communication and they closed the ticket.

It is highly unethical they take money and don't deliver the product. Please look into the matter and help me get refund.

Thanks

Mar 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

S

Smh1234567

from Hyderabad, Telangana

Mar 3, 2019

Till now no response from Snapdeal

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Near Western express Highway ( Accounts department ) Residency hotel , Suren road Mumbai - 400093, Mumbai City, Maharashtra, 400020

Order id: [protected]
M3 smart band with heart rate sensor features and many other impressive features, water proof or sweat free.
Snapdeal person contact me yesterday and provide me the contact detail of
Service center m3 smart band.
Contact number[protected].
I have try to many times but the contact detail is provided by the snapdeal person is incorrect.
Kindly help me with positive response.
I have face the problem since last few days...
Snapdeal provide me the product which is not working... Really it, s bad experience with snapdeal

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600053

Two days before (Wednesday) im buying the men watch ng3124sm01c is not fit my hand so im try to return the watch as the same procedure but not showing in my order list. How i return my watch.

Im try to call customer care their only speak computer voice company given the helpline number but is only speak computer so what is our customer care is working only computer ha.

My product order id-[protected] given the right solution within the 7days is return durable time in balance 5days only

Apr 5, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Snapdeal.com Customer Care's response Hi Rajkumar,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Delhi, New Delhi, Delhi, 110020

I bought jbl go 2 but wrongly got fake one n' already used by someone so i wanted to return it but i can't doing it cuz order track has stopped n' showing return request closed do something or i will case on u snapdeal u need to resolve my problem as soon as u can do i want my money back do something or i will take a legal action against u. Solve it

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: anand nagar, Dehradun, Uttarakhand, 492001

I have received the packet on[protected] foxusa 17s tws ear buds wireless airpods with mic, when i opened the box there is no product in it.. I have also email all the detail to snapdeal but no action as been taken till now..
Order no.[protected]
Kindly take the action and also ur executive will call me to solve my issue anf i have video also when i opened the box
Thank u
Rohit sachdev

Snapdeal.com customer support has been notified about the posted complaint.

Feb 22, 2019

Updated by nomika sachdev till my issue not solve

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 92

electronics

Post your Comment

scratch and winning contest

Post your Comment

not received product

Post your Comment

xiaomi redmi 1s 2050 battery defective.

Post your Comment

I didn't get my refund

Post your Comment

replacement of electronic product under warranty

Post your Comment

snapdeal order status says order is delivered but order is not delivered

Post your Comment

creative tool wrench spanner, delivery by snapdeal, india

Post your Comment

lucky draw contest prize

Post your Comment

snapdeal best offer in the world

Post your Comment

refund not done till date

Post your Comment

refund against my order id: 26429784663

Post your Comment

want to cancel the order placed from my atm card

Post your Comment

duplicate nike shoes

Post your Comment

duplicate hp inks

Post your Comment

order id - 26507404666, dell wm126 wireless optical mouse (black), reference no: 54416508

Post your Comment

m3 smart band with heart rate sensor features and many other impressive features, water proof or sweat free

Post your Comment

can`t able to return the product

Post your Comment

return request closed

Post your Comment

product is missing

Post your Comment

Related businesses