Snapdeal.com Complaints & Reviews

I had ordered this item through snapdeal. The seller name is kosmic square, frontier colony, jaipur. The snapdeal packing was intact but the inner box of philips was open, torn and damaged. I wonder if the seller has shipped a used product to me. There are no quality checks done by snapdeal or their delivery partners. While picking up a returned products, if the product is properly checked why can't the same be done at the time of packing and delivery? Shocking experience!

I want my moneyback its just unexpected from snapdeal even i never ordered again in snapdeal again if this was happen again. I meani dont want pay 500rs for a # case man. You show that their is a 2tb hard disk but there is only case when i opened my order just i want moneyback take your item back as soon you can beacause its waste of money and its not good for you snapdeal.

Hi,

My issue is regarding customer service not responding my call and not replying on mail because i have already sent mail to help center but still not get any response from their.
So i'm requesting to snapdeal answer my question which i already sent mail or call me back
My concern is regarding with refund and related to my account

Thanks
Vikas darunkar
[protected]
[protected]@gmail.com

Respected sir,

I have ordered micromax 50z9999uhd127cm (50) smart ultrahd (4k) led television with 1+2 year warranty on date 09-01-17 from snapdeal.com which was delivered on date 21-01-17.

After unboxing the delivery box we found that the television screen was cracked and broken. Then i contacted snapdeal customer care number [protected]. The person on the call agreed to provide refund for the television.

After talking to the customer care they agreed and asked me to provide bank account details to send the refund but the television has not been picked up and no refund has been provided till now. After that i have requested the customer care for more than 18 times for the pickup of the damaged television and asked for refund but there is no response.
Yourssincerely,

Ramnaresh maurya
House no. 31, permeshwaram vihar,
Sector 14, indira nagar, lucknow
Mobile no. [protected], [protected]
E-mai l - [protected]@gmail.com
Invoice n0-s284d5/16-17/8420
Order no-s[protected]
Sub order n0-[protected]
Item code-dw2474897
Serial no-dw2474897

Received a phone call from snapdeal worker (Apparently) as well as an sms saying i've been chosen as a winner to win a new car which i have to collect at delhi by paying for the registration fees. However it is valid only till 7pm today. The caller asked me to submit my adhaar card details for making the car documents along with two passport sized photos. The caller also assured me the call is 100% not fake.

Hello, I got a message from Snapdeal deal site that I won Tata Safari and they called me to transfer 8590 in their a/c to take a car.
Also they are asking if I need a car or cash.
It seems to be totally fraud.
The main issue is they are messaging from Snapdeal message site.
That is, BX-Snapdeal.

Am santu from kolkata, my oder is Addy beats v380 wireless wifi camera, suboder id is [protected], amount 1498, but I received a camera stand, I file return from online snapdeal now I am not understand why they are not pickup this products, status is unsuccessful, I need help for pickup and refund money, my contract number [protected]

Snapdeal has been giving worst service ever. There's no way i'm able to talk to any of their customer care executives. I had placed an order for three fitness bands on 30-jan-2019. Payment was done online and the promised delivery date was 11-feb-2019. Order id: [protected]
Now, the problem here is, the wrong item has been delivered, received only one fitness band and not three of them. The invoice mentions three items delivered, however received only one, that too the wrong product. I have been trying to contact the snapdeal customer care executive, but unable to do the same. I have sent an email to the customer care a week back, but haven't received any response yet. The total amount of rs. 1242 for all three fitness bands has not been refunded yet. Kindly resolve this issue.
Pfa for the images.
Thank you.

Dear snapdeal you don't know you are breaking rules of e-comerce industry. Better to deliver product on time with phone calls to your valuable customers. If you have choosen an option for money making then i will stop you here. I will take action against your company and inform to e-comerce ministry regarding your this inappropriate way of cancellation. I have ordered one watch last month jan - 30, 2019 but till date waiting and you are automatically cancelled and again rescheduled for delivery. My register no is [protected], email - [protected]@gmail.com and product id - [protected], timeless ar2448 stainless. Kindly delivery by today evening otherwise will complain to ministry of commerce and industry - mr. Suresh prabhu. Thanks

Sir i have purchased the 10 no 15w mg gold brand company led bulb from snapdeal yesterday i got delivered today i opened the box found everything serprize all bulb are defective having poor quality and different wattand size, i m so disappointed from snapdeal what is selling online i have submit return request the product, let's see that i will get return my money back or not, no trust on this online plateform

I have ordered Nike air max shoes and wrong size got delivered. I have raised complaint and their escalation team asked me for replacement, but i replacement as well wrong size got delivered. As per the suggestion from escalation team i have placed new order and again wrong size was delivered when i again escalated they asked for replacement and in replacement as well wrong size was delivered. Per suggestion from escalation team they asked me to drop and email to [protected]@snapdeal.com, as per their suggestion i have dropped an email while place new order and got call from snapdeal team saying they will verify product before dispatching however this time again wrong product got delivered. I again escalated this issue then the escalation team requested replacement from the back end and as expected in replacement again wrong size was delivered. And when i raised a return request it got declined saying due to high rate of returns the product can not be returned. Now there are 3 points that is bothering -

1. First of all the replacement order was placed by escalation team from back end and i was not at all knowing that product will be not returnable. And guess what they delivered wrong size.

2. I have wrong size shoe with me and snapdeal is not returning and my money is stuck.

3. Before placing any order i explained the issue to their escalation team and they only suggested me to place orders and gave me assurance that i will get the correct product.

4. Customer care directly closed my complaint saying they can not do anything. Pooja from the customer care team was not even listening what i have to say she just had one line saying this product cannot be returned. Nothing can be done.

Please help me out with this poor service from Snapdeal. I can give all the order id if needed.

Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Is this fraud or real??

Sir/madam, i am complaining about the order #[protected] for rsn pubg mobile game controller (Wireless) controller for pubg mobile game controller (Wireless) (Wireless) game triggers for pubg l1r1 game joysticks which i ordered on the 1/2/2019 but didn't received but was shown that i got the product on 9/2/2019 for which i waited that day and till now haven't received it yet and have lodged a complaint via email with reference #54305186 but their is no update that i have got from snapdeal. I want either you deliver the product or refund back the amount. My contact [protected]@gmail.com.

I have ordered Nike grey polyester lycra single on 2nd Feb 2019 along with other track pants. while I ordered it was a full set with top and bottom.but i received only the track pant.it was delivered on 7th Feb 2019.at Dolly gunj portblair.order no.is [protected].kindly do the needful necessities and take action immediately.

regards
manas

Hi,

My name is manu s k
Registered snapdeal mobile number : [protected]

I ordered men fashion black shock resistant sports watch - g317
From snapdeal.

Couldn't find any serial number to register for warranty online,
No user manual, nor the model number.

Order number : [protected]
Suborder number : [protected]
Snapdeal reference number : slp[protected]

Please help me with this.
If not i am gonna file a complaint against it.
Take this seriously

My order id is [protected] and
My suborder id is [protected]..
I was already paid money by debit card..
I dont received my courier bcos at that time i m not present in my city surat... Bt status was... That item delivered at my shipping address...
I have no any phone calls and messeages from courier person...
And i was return in few days in my city.. There after i was check my courier status and i saw the courier was delivered. So please confirm about my courier otherwise i will take a legal action...

And give me a reply or any answer about my complain to my email address..
[protected]@gmail.com
[protected]@gmail.com

Suborder id: [protected]- orion tagged nh2486sm01 women's watch
Suborder id: [protected] - orion silver analog watch
Suborder id: [protected] - orion 2455sm01 analog women's watch
All 3 orders are duplicates of titan which i bought in snapdeal and now i have initiated the return. I even checked with titan.. They are already aware of this fraud from snapdeal. Please assist

Dear concerned,

Today i've received a call from the number[protected], name - nitin kumar singh offering the cash winning/car winning prize on my account - snapdeal.
He had asked me to sahre the bank account details, ifsc code and all but i refused to share. I asked him to send his official email id and details... He said he don't have a company email id... I casked him how could that be possible not having an official email id working with such a big company... He is quite for sometime and again started poking me asking for the details.

Kindly look into this matter. Here below i am also sharing the details that he shared saying that his id proof details...

The product i received is not geniune, this information i received from the skullcandy when i claim them about the product that it has manufacturing defect. I already sent an email from the snapdeal app but unfortunately didn't receive any response. Here i request you to take action regarding this, other wise i have to take action against it in consumer forum.

Hi,
My father has received a scratch and win coupon with prize win of 10 lakhs and t&c includes gst charges. We haven't responded to this yet, as it looked like a scam. When i searched online, i found several such cases where people have lost money on this. It would be really appreciated if you could take charge of this situation and proceed the matters legally and publish this through media.

Thanks.
Sreerekha...