Snapdeal.com Complaints & Reviews

Sir. I ordered for 1item. Bearing order[protected]. Still the order not delivered. The above item delivered message coming. Nobody contacted me.in snap deal item delivered. Request to confirm whom they deliver and whose signatures they taken. After complaining no body response. Then these all issue will raise to higher authority for further action. Request to resolve

Mar 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

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Hii sir, i was received a call and he said that they are from snapdeal and my refund was in process but due to technical process i have to give all the information again about my debit card and i don't know what he had done and i was looted all my money from the debit card...
His contact no. Is [protected].
Plz help me out

I have even contact snapdeal but no response from them...
Thank u for ur understanding

Mar 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Snapdeal.com Customer Care's response Hi Ankit,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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T

Tushar hiwale

from Nagpur, Maharashtra

Feb 8, 2019

Sir todays morning time 9:13 sanjay sharma call me and tell me you win Xuv500 and ask me my bank account number for money credit in my account I think this is fraud calls.

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Address: Kolkata, West Bengal, 700014

Hi this is Musaddique Quraishi I have ordered a shoes from snapdeal few days ago, but I have placed a return for that as I have not been satisfied with the product, but there hasn't been any progress on the return. I hope that you do this soon. My email is [protected]@gmail.com
And mobile number is - [protected]
Order ID - [protected]

Mar 23, 2019

Complaint marked as Resolved

Verified Support

Feb 13, 2019

Snapdeal.com Customer Care's response Hi Musaddique,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 500059

Hi team,
I placed an order (No.[protected]) for seagate harddisk. I yace received a defective item. On 30th jan 2019, i have raised a return request but they converted to replacent request. For that also i agreed. First they sent a mail it will be pricessed in 2days. After 1 day they sent a mail to get it repaired in service center and gave wrong contact number.in a mai they mentioned to get it repaired if not resolved reply in 15 days. But after that they a mail and closed the request in 7 days. When called the customer cate there is no option to talk with customer care person only voice stating replacement in progress. After return request is closed i have sent almost 10 mails describing the issue the standard reply i got is return request closed. But in the app still the return is in process. But when mailed them contact at least only reply i receive is return request closed. For return request why should i go to service center which is not mentioned in the return policy. Please help me with this bad service of snapdeal and help me get my return or replacement done.

Snapdeal.com customer support has been notified about the posted complaint.

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D

Drsamrat Popat

from Ahmedabad, Gujarat

Feb 8, 2019

I purchase a shoes worth rs 999. They charged extra for delivery. They give a invoice in which they mentioned that is shipping charge. When i ask about that they reply me in mail that is dispatch charge.

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Snapdeal.com Customer Care's response, Feb 9, 2019

Verified Support

Hi Drsamrat,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

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Address: Hyderabad, Andhra Pradesh, 500008

Hi team
I just received coupon and the also a code through which i can claim an amount of 1lakh
These people got my personal information
Below is the no. Of scammer he says that he’s from snap deal and as per my knowledge snapdeal never deep there hands in prize money and all stuff. Humble to request to look into these
No. ‭+[protected]‬

Mar 14, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Snapdeal.com Customer Care's response Hi Imroze,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal"

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E

Ekta jaiswal

from Jaipur, Rajasthan

Feb 8, 2019

Don't return ordar this company is fake this company not give your ordar or refund

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Snapdeal.com Customer Care's response, Feb 9, 2019

Verified Support

Hi Ekta,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal"

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Address: 500059

Snapdeal.com — return request and processed

1 review
Am amani reddy on feb 8, 2019
Mark as resolved

I have placed an order for seagate hard disk. But i have received the defective item. As per thr return policy ot should be replaced with the new item but they took it as replacement request. Asked me yo visit seagate service center provided a toll free number which is not in use. And when asked status they closed my request without saying anything.
As per the polucy it should be replaced with new one but they are aslimg get it repaired in the service center anf tht to no details related to service centet has been shared. When i called the customer care there is no option to talk with the customer care executive and pre recorded voice note stating my replacement requeat in inprogress. And i recieved a mail has return request closed.

Mar 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 08, 2019

Updated by amani reddy consumer complaints logo
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Computers & AccessoriesSnapdeal.com return request and processed
Snapdeal.com — return request and processed

1 Review
Am amani reddy on Feb 8, 2019
Mark as Resolved

I have placed an order for seagate hard disk. But I have received the defective item. As per thr return policy ot should be replaced with the new item but they took it as replacement request. Asked me yo visit seagate service center provided a toll free number which is not in use. And when asked status they closed my request without saying anything.
As per the polucy it should be replaced with new one but they are aslimg get it repaired in the service center anf tht to no details related to service centet has been shared. When I called the customer care there is no option to talk with the customer care executive and pre recorded voice note stating my replacement requeat in inprogress. And I recieved a mail has return request closed.

Updated by amani reddy, Feb 08, 2019

Return request not processed. I have raised a return request but they converted it as replacement request and they said cpurier representative will come and pick the item in thr first mail.
In the second mail they asked me to visit serive center too get it repaired. If it has reached the replacemnt or return policy dradline then I should go to service center to get it repired . I have raised a return requesy immeditely after receiving . They sent me 15 days time to get it repaired after that sent me to rept all teh detaisl withon 7 days. They provided me wrong service center number. But I dont underatand for replcemnrt or return reqiest why shpuld O go to service center. Please help me with the issue and get it my refund done.

Verified Support

Feb 09, 2019

Snapdeal.com Customer Care's response Hi Amani,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

Feb 11, 2019

Updated by amani reddy @Snapdeal.com
have visited service center also but they were unable to get it repaired. One thing I dont understand why should I visit service center and get it repiared for replacement request. Can You please tell me how to connect with customer care executive. i tried to call so many times there is no option to talk with customer care executive. Irrespevtive of mail subject the only reply I got from snapdeal is request closed, though request was closed mistakenly. I have sent so many mails and attched the copy of comments from service center standard reply from snapdeal is request closed. But still the request is open in app. Please process my refund for the product. Now I dont want replacement also beacuse i dont want to waste time again if I receive the defective item again.
@consumercomplaints
Please help me to get my refund done

Feb 17, 2019

Updated by amani reddy @Snapdeal.com
I didn't receive any mail from you on the above complaint to process my request further

Feb 27, 2019

Updated by amani reddy Please resolve my issue

Mar 08, 2019

Updated by amani reddy @snapdeal.com
Please reply to my request for return. Such a bad servuce from snapdeal.
@consumer comaplaints
Please help me to resolve this issue.

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A

Ali Khan 00

from Lala, Assam

Feb 8, 2019

I want to return a product but no response from snapdeal and also it is showing return requests closed. I want immediate support from snapdeal to take my order back.

Reply

Snapdeal.com Customer Care's response, Feb 9, 2019

Verified Support

Hi Ali,

Now that your item has been picked up, it will take a maximum of 7-8 days to reach our warehouse. Post that we'll process it through our quality check and initiate refund/replacement as per your preference. As soon as we initiate the refund/replacement, we’ll update you via SMS and Email.

Regards,
Team Snapdeal"

S

Silpa Molutty

from Irinjalakuda, Kerala

Feb 8, 2019

Sir
On 30/1 I hav recieved letter from Snap deal nalini ranjanavenue saha road new alipore kolkata 700053, containing a certificate scratchcard and terms and condition letter. After I contacted the help desk no. I got called frm [protected] to deposit 11000 as processing fee to AC no [protected] IFSC sbin0000116 mr arabinda Jena.

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Snapdeal.com Customer Care's response, Feb 9, 2019

Verified Support

Hi Silpa,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal"

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Address: 500059

I have placed an order for seagate hard disk. But i have received the defective item. As per thr return policy ot should be replaced with the new item but they took it as replacement request. Asked me yo visit seagate service center provided a toll free number which is not in use. And when asked status they closed my request without saying anything.
As per the polucy it should be replaced with new one but they are aslimg get it repaired in the service center anf tht to no details related to service centet has been shared. When i called the customer care there is no option to talk with the customer care executive and pre recorded voice note stating my replacement requeat in inprogress. And i recieved a mail has return request closed.

Snapdeal.com customer support has been notified about the posted complaint.

Feb 08, 2019

Updated by amani reddy Return request not processed. I have raised a return request but they converted it as replacement request and they said cpurier representative will come and pick the item in thr first mail.
In the second mail they asked me to visit serive center too get it repaired. If it has reached the replacemnt or return policy dradline then I should go to service center to get it repired . I have raised a return requesy immeditely after receiving . They sent me 15 days time to get it repaired after that sent me to rept all teh detaisl withon 7 days. They provided me wrong service center number. But I dont underatand for replcemnrt or return reqiest why shpuld O go to service center. Please help me with the issue and get it my refund done.

View replies

S

Shaijo mathukkutty

from Mattanur, Kerala

Feb 8, 2019

I purchased one pappy boss led watch from snapdeal but it is not working now so please give me another good new watch or return my money soon .

Reply

Snapdeal.com Customer Care's response, Feb 9, 2019

Verified Support

Hi Shaijo,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal"

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Address: Chennai, Tamil Nadu, 600116

I have ordered for a watch buy received wrong product. I received a Rolex duplicate watch, when I raised a return request I have not got any solution. The request is showing as closed. Can anyone kindly help me. I paid Rs.2500

Mar 13, 2019

Complaint marked as Resolved

Verified Support

Feb 09, 2019

Snapdeal.com Customer Care's response Hi Kannan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal"

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Address: Chennai, Tamil Nadu, 600053

I ordered purchase on[protected] still now 7-2-2019. Yet i didn't receive my product.

There is no update are proper tracking in website also. If we raised complaint, u guys just replying like #... Not even proper response are call from u guys.

If you guys not able to runup the show better u can show down u guys are irritating people like this.

Very very very worst in delivery part... After raise ennumber of complaint also they won't respond s at all.

I really have a doubt. R u guys using automaiced reply sorry for the inconveniences.

Irritating service. I need the product today else. I will upload all your emails and courier complaint emails call recording everything in social website. Dont pull me into that level.

Am running behind you people almost 15days.
Dont make me to do some hard decisions.

I need immediate call back. And product must have deliver today.

Contact me at below details
[protected]@gmail.com

Mar 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Snapdeal.com Customer Care's response Dear Durgasivaram,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Khargone, Madhya Pradesh, 451001

My refunded amount is not come till date. It is worstest service i have ever deal with. I will never purchase or order anything from your site because your promises are fake. It is about 2 month since i have not received my refunded amount n you are continue to tell me to check the reference no and the bank is telling me that they can only help me in sharing bank account statement and nothing else that i already shared with you but still you haven't paid attention towards it.

Mar 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Snapdeal.com Customer Care's response Hi Priyanshi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

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Address: Nalgonda, Andhra Pradesh

Not receiving iorder.but tracking delivered. Request to confirm where its delivered.in your records item delivered. I ordered 2_3 items from Las week till now not received.please help how to escalate the issue.i will be grateful if you resolve the issue and request to proper delivery systems and procedures to be adapted for customer satisfaction

Mar 18, 2019

Complaint marked as Resolved

Verified Support

Feb 12, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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I have purchased a smart watch which costs rs 469 with order id [protected]. The product delivered was a used one and the charging adapter was not there in the pack. I requested for a replacement and got a reply that it can't be picked up from my address. I have sent the product to the warehouse via dtdc. They told me to give the account details so that the money and the courier charges will be refunded. Till now i didn't get my money. I have ordered the item on dec 23rd. Now snapdeal is not responding to my mail.

Mar 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Snapdeal.com Customer Care's response Hi Helen,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal"

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Address: Chennai, Tamil Nadu, 600017

I ([protected]@yahoo.com) had ordered (Order id: [protected]) for a new mobile phone moto e4 plus 32 gb rom 3gb ram on 24-jan 2019 and have received the product but refurbished one, with 3rd party tempered glass on screen, without company seal in box and without user manual and in tampered box, therefore i had requested for a replacement immediately online and was allotted a ticket number :54050992, but there is no pickup or response from snapdeal till now, kindly arrange for immediate replacement or refund. Really disappointed with the service of snapdeal.

Saravanan: [protected]

Mar 31, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Snapdeal.com Customer Care's response Hi Saravanana

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Feb 11, 2019

Updated by saravanana1982 No action have been taken still. how long will you take to complete a simple replacement order. Worst service ever.

Regards,
Pathetic customer,
Saravanan

Verified Support

Feb 15, 2019

Snapdeal.com Customer Care's response Hi saravanana1982,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Feb 21, 2019

Updated by saravanana1982 Just eyewash reasons mentioned for a simple product replacement. What kind of process you have???. Even mail to co-founder and CEO of Snapdeal Mr.Kunal regarding this issue have not given any result. Expected Action not consolation.

Reagrds.
Furious customer
Saravanan.

Feb 28, 2019

Updated by saravanana1982 Nothing got replaced, you guys just sent me the same refurbished product once again. Phone received without company seal in box. Fraud snapdeal. just added some cheap headphone in the old tampered box when asked for replacement requested.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

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S

saravanana1982

from Chennai, Tamil Nadu

Feb 27, 2019

Nothing got replaced, you guys just sent me the same refurbished product once again. Phone received without company seal in box. Fraud snapdeal. just added some cheap headphone in the old tampered box when asked for replacement requested.

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Address: 560068

I have a complained reference 51896233 kindly go through that. On the same day of receivimg of the order i placed a return request which was not acknowledged as the so called efficient engineers of snapdeal could not found any defect in the device and rejected my return request. Later i could not follow up the issue as was busy in other things and again contacted snapdeal for seller warranty as i thought it could be taken care by the seller. But the seller as well not responded to my query and snapdeal though promised that the issue will be taken care of them but ultimately they are also not accepting their responsibility.

Snapdeal.com customer support has been notified about the posted complaint.

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I've ordered 2 ear phones and paid for 2 items but have received only one, I want refund I hate your pathetic company. Also I had ordered black ones but have received red, you guys have ### service.

Sub Order IDs [protected] and [protected]

My name is Syed Shamsuddin
[protected] /[protected]
Email address [protected]@gmail.com

Apr 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Snapdeal.com Customer Care's response Hi Syed,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have recd the order just now & i have paid the money for the same. After opening the box, i found that it does not contain the power cord in the box. The image shows clearly the adapter & the power cord on the website.

I have been communicating with the seller & the seller has accepted also that the same was not sent by mistake at the time of packing but i have not recd the power cord till date.

Manoj saxena
[protected]

Mar 8, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

J

Jashnavi

from Bengaluru, Karnataka

Feb 5, 2019

I have ordered for an offer package of kajal that is pack of 5 Mahal of maybellin loreal and lakme with 2 baby lips but i got only 4 kajal with 2 baby lips ..didnot get one more kajal.

Reply

Snapdeal.com Customer Care's response, Feb 6, 2019

Verified Support

Hi Jashnavi,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 422003

I ordered mac liquid eyeliner mascara and kajal combo with urban brush set but i received brush set only and other items are missing even they didn't accept correct bank details for refund still shows it wrong details
And Snapdeal costumer is of no use they didn't contact directly

Mar 16, 2019

Complaint marked as Resolved

Feb 05, 2019

Updated by Ashumit Other three items are missing only received brush set
And for refund it shows wrong ifsc code but that is correct code and i tried multiple times still didn't accept it

Verified Support

Feb 12, 2019

Snapdeal.com Customer Care's response Dear Ashumit,

Hope you are doing well.

Apologies for the inconvenience. We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal

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Address: Kolar, Karnataka, 563130

They are not taking my watch back. And they are saying the return request has been closed. Please help me in returning the product back. Snap deal courier didn't take my product back and has incorrectly closed the request, got a message stating 'as informed by our courier, you do not wish to return your speed time upgrades'. Upon checking with e comm courier they state they don't have the product. No phone support is available to raise concern with snap deal either. Suborder id [protected].
Please assist
.

Mar 9, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Snapdeal.com Customer Care's response Hi Vishwas16,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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S

Simran Bhule

from Jaipur, Rajasthan

Feb 5, 2019

They are not taking my earphone back .they said return request has been closed . Please help me in returning . And send me pickup schedule ... Please gave attention on my complaint as soon as possible .

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Snapdeal.com Customer Care's response, Feb 6, 2019

Verified Support

Hi Simran,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Name - kp mishra

Subject - online payment done but i did not recive item.

It is known that the applicant bought online snapdeal online, which i paid for the debit card but the product was not received.

Order placed on[protected]
Order no - [protected]
Payment - done online (Debit card)
Item - navy polyster terry jacket

Complain to snapdeal...
Complaint no 53696467
Complai date 19-01-19

Mar 14, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by Komal Pradad Mishra Payment Done but i did not recieve item

Complaint again & again to snapdeal online Complaint
but no response

Verified Support

Feb 06, 2019

Snapdeal.com Customer Care's response Hi Komal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Feb 06, 2019

Snapdeal.com Customer Care's response Hi Komal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 560032

I have cancelled the order Order ID: [protected] (1 Item) on 31st jan 2019
i got message from snapdeal that your pickup is scheduled and when i call this delivery person [protected] he says i dont know that address and status is being updated as delivery failed . today again pickup was scheduled i called that person from morning it was coming switched off and now when i call him he is saying i dont know anything about that you contact customer care..

show me call log of delivery person nobody has contacted me and simply you are updating in website as delivery failed . this delivery is causing me mental agony .
escalate the issue with higher official and this product has to taken back and refund my amount back .

Mar 10, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Snapdeal.com Customer Care's response Hi Customer,

We wish to inform you that the refund against your order has been completed from our end.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 96

not receiving order26126585516.. falsify update delivered in tracking

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snapdeal fraud call

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product are damage nike shoe

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replacement request not processed and request close after 7 days without any action taken

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scam

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return request not processed and closed the request without any action taken from snapdeal

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return request and processed

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return request closed . return request id : 31681951030

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very very worst service I ever seen in my life

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refund amount

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not receiving order 26126585516..falsify update delivered in tracking

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not refunding my money

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product received in tampered condition and replacement initiated not processed in 6 days from request

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breach of seller warranty and assistance from snapdeal

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wireless earphones

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laptop adaptor received with the power cord - order id: 26075782167, placed on 19 jan, 2019

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mac liquid eyeliner mascara kajal combo set with urban decay brush set

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cannot return product.

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delivery so but i didn't receive item

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product is not picked up and money is not refunded

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