Snapdeal.com Complaints & Reviews

Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Is this fraud or real?? Seeking advice please

Dear customer congratulation.

You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options

1st is tata indigo car and
2nd option is payment of rs 5, 50000/- and you choose only one option.

I have already read it.

Raising it to cover the mobile numbers that i have recieved calls from :

[protected]
[protected]

Fake product delivered by snapdeal. Logo was glued to the back cover of phone. Cheap duplicate accessories with phone.

Issue1 : fake products listed on snapdeal website & app.
Issue2 : multiple dealers are allowed to list the same fake product.
Issue3 : return & reverse pickup not handled ever after repeated follow-ups for 9 days.
Issue4 : even after notifying snapdeal executives, fake products are still listed.
Issue5 : no transparency. Hesitating to accept mistakes leave alone correcting them. Nobody cares about customer pain and same old reasons given for inefficiency in operational things.

This company.

Very bed service for

Delivery and. Refunding systemwise
U can’t recieve my refund. Now. 1 month up. But no any queries.

For. My self.

I’m very much.

Nervous.

For.

This company

I can’t. Futured. Shopper on this. Company

So.

I need
My. Money. As. Refund my bank account.

So.

I can’t. Shop. Anywhere anytime
And
Anymore.

No return my order I am customer care try a long time .my packat not complete.
I am purchase gel bag in snap deal site but gel bag is empty Snapdeal employe not pickup my package I am calligh her long time not a answer not pick my call plz Snapdeal company return my order and plz my payment return

I ordered 2 mi-sts 20000 mah li-ion power banks (Black) on 28th jan 2019 through order no. [protected], but i received only 1 power bank (White colour instead of black) on 31 jan 2019 evening. And i made payment for 2 power banks already also.

But status shown as delivered for the both power bank.

Please resolve this matter as early as possible.

Otherwise please collect your 1 product & refund my payment.

Thanks

I have place order for 2 pc games and 1 wireless headphone and payment was done with debit card for rupees 1967/- my order id is [protected]. My order was shown delivered but i have not received my order. I have tried to contact them by email but time and again my attempts have gone unheeded. I have even tried to pun on a refund request so that i can contact the delivering company but i have failed to do so.

I had already paid the money of rs 927. The shipment arrived early and i wasn't there at home, so they shipped it back. The refund was initiated on 21 st jan and was expected to reach me by 31 st, still haven't received the refund.. The worst customer service was provided by snapdeal. Terrible experience, utterly dissatisfied.

With reference number[protected], i had ordered one product with above reference number. Which was delivered on[protected], invoice number - s47f03/18/3896. And it was replaced on[protected]. But i didnt get notification regarding my order. So kindly check it, and notify me as soon as possible.

Thanking you

I am dharmendra thakur, i have purchase a nike black running shoe of rs 3295/- from snapdeal online store on 14 may 2018, my in product suborder id is < [protected] >,
In product description they showed this shoe is 100% original but use within 2 months it's mesh (Net) started coming out, after the damage i contacted with snapdeal customer care service, they said shoe can not be replace because they accept return requests raised only within 7 days of delivery., and they gave me rs 50/- promo code, i don't want any promo code i want to replace my product, this is not accidental this is manifesting defected please change my shoe otherwise i will never trust your snapdeal store and brand and never recommend anyone else and share the damage photos, worst quality.

If i’m purchasing too costly products then it’s your responsibility the customer are satisfied your service..

All your requirements details is mentioned in below attachment please check and change immediately..

Then after this complain i will case file at your brand nike and snap deal online store because your product is duplicate.

Hi team,
I have send many mails to snap deal as received only partiall product as promised 7 things in offer but received only 5 kajal... I tried calling many time to customer care but always ivr... Hopeless service... Also automated mails for registering compliant... Need a help to action on this online service.

Note: i have attached screen shot of order.

Regards
Asma shujath

I want to return my order because order is not as per specifications and the brand delivered is not I have ordered. pick up boy did not pick the order because he said the itwm is not as per the brand. The product quality is very cheap. Invoice is attached here. Please clarify the issues and return the order at the earliest. I have write to heldesk so many times but every time they answer me that your request is under process. But no action taken evwry time.

I had ordered few products from snap deal and they have sent me duplicate and damaged products, had to cancel my other orders with them
I am a regular user of the brands that i had ordered as snapdeal was selling them in discount but when i received them, products were broken crunched and duplicate.
Such fraud should be penalised as they are entirely diluting seller ethics.

Please remove the hold that you have put on my payments
Seller code s0d729

It is my hard earned money
There are around 2 lacs struck

Please help me asap

Please resolve this issue at the earliest and release my due amount
I have raised a query in seller panel as well
No body cares to reply
Please help me out at the earliest

Please help me asap

Please resolve this issue at the earliest and release my due amount

Dear,

Today i received a sms stating that i have won tata safari cost worth rs. 12, 40, 000/-.
Call center number mentioned in message is [protected].
I also got a call from [protected] on same and asked me two option either take tata safari and whatsapp two photos and aadhar card along with rs. 8500/- or whatsapp account no to get your amount.

Although i droped a mail on snapdeal help desk but just want to know if sanpdeal is taking any action against this kind of fraud as it is destroying the goodwill of sanpdeal.

Thanks,
Snapdeal customer

My husband has order men fashion blue & silver stainless steel g shock watch from snap-deal & he received message on 25th saying that product has been delivered but in actual we have not received the order, we tried getting in touch with customer care but of no use, so please look into this & refund our money back

Order id : [protected]
Order place on 20th jan 2019

I buy m2 watch. But product not working properly. I complain to replaced product. But product not replaced. App
Show replaced. But i not received replaced product. Than i complaint to refund. Snapdeal send refund link. Refund not working. No option show to add bank account details. How to add bank account details

Dear sir/madam,

I contacted 3 times on [protected]@snapdeal.com regarding my issue but
They are not responding properly hence i am writing here.

I had purchased jbl bluetooth speaker from snapdeal but received
Duplicate speaker. No any manufacturing details etc are available
On box cover, no any bill inside the box, no jbl brand mention in quick start guide & speaker sound quality is also poor. It is totally showing its a fake product.

I have raised complain to snapdeal for refund then they emailed, it cannot be
Processed due to item was delivered in good condition while our request return matter was related to speaker quality & duplicate item.

Find the below details for reference:-
Item - jbl speaker charge 3 bluetooth speaker
Order id : [protected]
Order date : 3 jan 2019
Delivered date : 9 jan 2019
Return request date : 10 jan 2019
Return request reference number : 53408637

Please take the appropriate action against this type seller & help
In my amount refund or original product provided by seller.

Regards,
Chandan

Dear sir
I ordered men fashion black shock resistant sports watch - g317 with order no [protected] on 26 jan 2019. Status of order showing delivered but i didn't receive it till yet nor i received any call regarding delevering. When i mailed snap deal for contact no of courier boy, they didnt reply. I m calling in customer care no but i m not able to talk to any person from snap deal. Only computerised information is available there. It is disgusting. From further i m going to block snap deal site. This is waste of money time believe and emotions. I m mently tortured and frustrated. I m not able to do my job bcoz of this tromma. My mind is going in this only.

This is my second complaint, had a bad experience already with snapdeal.

Suborder id: [protected]

I had a shoe ordered with size 8, when i got the shoes delievered the size was 7.5.
I raised helpdesk complain to snapdeal saying this the problem. Thy just updated the status for replacement, without asking me if i want it cancelled or replaced. After that the online portal just does not work, i can't cancel the replacement.
Anyways i waited for pickup and thought i will get a proper replacement.
Yesterday i get a mail saying replacement is initiated and they message says the replacement is of the size 7.5. Got have mercy on me, the replacement was supposed to be size 8 and not 7.5, if you are sending 7.5 again what is te point of replacement?
I tried going to the app and cancel the replacement, when i click on cancel it says, contact customer care??? What is happening : (
How bad can a online purchase get, what ever goo[censored]p you possible can do they are doing. This is the heights of inefficiency.
I want this cancelled, enough of snapdeal for me.