Snapdeal.com — Canon lide 120 scanner defective piece refund not yet claimed still under process no response

Address:	600049
Website:	www.snapdeal.com/myorders

The above said cannon lide 120 scanner product was ordered in snapdeal, on 10.03.2016. Order id: [protected] and the product was delivered the after the estimated date. Even though product reached the nearest hub one day before. And then checked the product by me. The product was not worked in my system. Till now the product is not working. Unable to scan and the error code showing continuously. Whole day spent for that. Various driver downloaded from the canon website and installed, but no use. I contact the scanner service center and the call center no use. Hence i placed the product under the return refund request in the snapdeal on 17.03.2016 via ticket no.//a refund request is under process (Ticket id:[protected]//. And then i made several reminder request made to them no use. 2 weeks before said "we will send one technician for checking". But no one visited. And then mail coming with this message "unable to reach you". Other shopping cart supplying other products and contacting me regularly. Other friends contacting regularly. But these people are sending message like that. More than 5 ticket request raised. Still they are maintaining silent. Why? What behinds in that? What for 7 days easy return? Previous ordered product also same irregularity happened. 3 times wrong dispatch was made to me. And then i claimed the refund and that refund was accounted after one month. This irregularity happened in this order order id: [protected] (1 item) on 8th february 2016. Month. Why this irregularity and the consumer protect act violation happening? In the snapdeal. No communication from the snapdeal after the refund request.