Snapdeal.com — Defective product | |||||
I have received damaged product on 23 april 2016, product id([protected]) and I also have registered a complaint for return this product(Micromax canvas ) by this complaint number[protected]. by this cell number([protected]) on 25 April, 2016 and till now did not get any pick up service for item. I called customer care of snapdeal 5-6 times in past 1 week for getting arranged pick up service but I get fake promises every time .and I was informed that technical executive will visit my home before taking mobile back but no one visited till now.and after some day when i called at customer care of snap deal, their employee are telling me an engineer had already made report that phone is in right condition even no one employee did come for check this phone and then we go with micromax service center and they did issue his bad report of phone tht we send mail to snapdeal. and now your employee is telling us that our commplaint report had been closed. We have made multiple call but every time I got assurance but no action is made. Highly disappoint with snapdeal services and wants to get it resolved .I really feel cheated by snapdeal and made big mistake by buying product from snapdeal. and now we have only option to go consumer court.. i just want to tell you about that by mail may be at your senior is unknown of this issue. so plz if you can help me for this . i will be thankful to you. thanks. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
dear snapdeal in your view customer are free all time once they deal with you, customer should give regisnation of their job and should wait of your service. its request plz clarify of my query because now your employee are saying sometime that
1. englineer did already visit at my place even nobody did come to check that phone and i did check at micromax service center and get faulted report of your products.
2.sometime you are saying engineer will come on monday .
2. now engineer cant visit at this pincode.
4. engineer will visit only delhi pincode and dnt knw about next..
plz its request get your damage phone back . and return our payment.
product id([protected])
complaint number[protected]. by this cell number([protected])
1. englineer did already visit at my place even nobody did come to check that phone and i did check at micromax service center and get faulted report of your products.
2.sometime you are saying engineer will come on monday .
2. now engineer cant visit at this pincode.
4. engineer will visit only delhi pincode and dnt knw about next..
plz its request get your damage phone back . and return our payment.
product id([protected])
complaint number[protected]. by this cell number([protected])
Respected Snap deal family, this is mine third and regular complaint against your service because i dint get any kind of help and instead of they are regular doing misguide me . before Snap deal told me that this phone will not pickup in Meerut address then i went Delhi next morning to resolve your address issue. now i m getting phone by snap deal service to pickup phone by meerut address.. should i return phone from delhi to meerut address ???? and i m very much sure when i will bring back phone from delhi address you will tell me phone will pick from delhi. what should i do now. now yesterday i got this mail by you.
""We attempted the reverse pickup of your package, but you cancelled it. We have closed your request for return/replacement. No refund/replacement will be initiated from our end.""
by this type of service you want to do business with customer. at last tell me what should i do now. ?????????????????????? will you pick this phone meerut address or delhi because i m free and will get off from my office and travel charge and all i will suffer myself to give you address services..????
product id([protected])
complaint number[protected]. by this cell number([protected])
""We attempted the reverse pickup of your package, but you cancelled it. We have closed your request for return/replacement. No refund/replacement will be initiated from our end.""
by this type of service you want to do business with customer. at last tell me what should i do now. ?????????????????????? will you pick this phone meerut address or delhi because i m free and will get off from my office and travel charge and all i will suffer myself to give you address services..????
product id([protected])
complaint number[protected]. by this cell number([protected])
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal