[Resolved]  Snapdeal.com — Delievery of Faulty product (Infocus M530 smart Phone)and after sales service worst.

Address:

Kolkata, West Bengal

Hello, Bad experience with snapdeal for 2 consecutive Order ID : [protected] (Infocus M530 Smart Phone) and [protected] (Technotech USB Micro To USB OTG Cable).For Both the Orders faulty product shipped to me. Technotech USB Micro To USB OTG Cable - Ticket - ticket id is 04372732 Infocus M530 - Ticket - ticket id is 04011167. I have purchased a Infocus M530 mobile from snapdeal which is giving navigation key backlight flickering issue from receipt of product and just on the 7'th day it's actually stopped working completely and the speaker volume level got reduced considerably since then. Now I am stuck with a faulty product and such a important device like phone which is hampering both my official and personal life. I expected Snapdeal to resolve the issue by changing the faulty product with a new one as an but they denied. Now I am stuck with the faulty product with only 1 service center at my location and very far away from my work place which requires a day off from work to reach the center. Loosing time and money after choosing Snapdeal to buy a important device like phone. Highly regretting the decision now to trust Snapdeal team for quality product and after sales support. Want Snapdeal to change the fault Smart Phone product or refund money.