Snapdeal.com Complaints & Reviews

Dear Sir/Mam, My name is Vikas Verma Residing at 1482 Block A SGM Nagar NIT Faridabad, on 07/08/2015 i have ordered one mobile phone Xolo Era Gold on snapdeal.com website. in response to the same i received a parcel on Dt:09/08/2015, after collecting the parcel i paid the total required amount Rs.4495/- as per the billed amount to their delivery boy. Then i opened the parcel i got amazed that the product i received was really not that which i ordered, they delivered me a wrong and lesser amount product. i rushed outside to talk with the delivery boy but he was buzzed off. Then however i searched their costumer care details from the internet and called them up regards to the matter. They confirmed that their executive will come only in an hour, then after waited long their one more executive reached to me and he checked the packet and said that the pickup request is for (Xolo Era Gold) and the product is not same hence can not initiate the pickup, i informed him that i received the same packet and same is i am returning, but he did not listen single word of me and pushed away from there. Then i again called up on the customer care and lodge the complaint again then they assured me to make the pickup within three working days, however no one came to me to collect the shipment, then after waited long as they mentioned it for three days on 12/08/2105 i again called up on the customer care and they said we will initiate the pickup within tomorrow, as i am still waiting for the pickup but i think they are neither in the mood of replacing the product nor in refunding the amount. Sir/Mam, hence requesting you to please take a legal action and get me the justice. i have already informed them that i only want the mobile i ordered for nothing else, and if they can not provide the mobile they shall refund my money. My Contact details are: [protected]

I ordered kurti on snapdeal..first time they had delivered wrong size, s, second time they had delivered wrong product and third time also wrong product i received, company is not taking my request seriously, i am upset and dont know what to do now...

I have placed a order for Xolo era with order no. [protected], I got this phone as on 10.08.2015, this phone is different from snap-deal edition, here missing xolo name of top of mobile, and very blur camera, touch, battery, overall phone garbage, when i put a request to return this product to snap-deal, they will not accepting, snap-deal cheat me.

I have purchased an order in snapdeal on 17/6/2015 with my order number [protected] for buying a skullcandy headphone with Rs.349.I purchased through Sbi online banking. The seller cancelled the order on 23/06/2015 saying they courier services are not available to pick the product from their side. Even after canceling the order my money is not refunded for more than a month. Kindly do the needful to return my money as soon as possible

My phone no-[protected]..My snapdeal order id-[protected]..I bought civil engineering e lectures+ on 06/08/2015..I wanted to return this product by 7 days easy return policy of snapdeal..But they are refusing me to return it ..So i am not able to get my refund..So i want to say to take hard step so that my product can be returned to snapdeal.Com..This type of cheating by this e-retail site is not tolerable..Otherwise block this website asap

I ordered a mobile cover named

'Johra Synthetic Flip Cover & Screen Guard For Infocus M2' from snapdeal(order ID: [protected]) of rs 257 on 7th july and received a DUPLICATE & BROKEN product on 15th july. On receiving it I generated return order(with cash back in my bank account) & I got a message that product will be picked by snapdeal's courier partner & I dnt need to pay for that.Next day I got a message & was told to go & delever the product in kolkata(more than 400 km away from my place).Then I got call from snapdeal & they told me to send the product through any reputed courier and I have to send the photo of the bill to them & they will give me the courier charge as well in my bank account within 7 days.

I had no other choice so I did what they told. I sent the product through bluedart courier & they charged me rs/-160 for that. On 27th july the received the product.

Today is 10th august, still I have not received the total amount of rs 417(257+courir charge=160) in my bank account though I was promised that I'll receive it within 7 days in my bank account. Today I opened my snapdeal account & find that I was given 257 rs in my snapdeal wallet. I dont understand in what logic they gave me rs 257 in my wallet instead of sendin the whole amount of rs 417 in my bank account.

Totally disgusted with snapdeal service. 1st they provide us with duplicate product & then they do not return the amount in cash.

* I must say that this is not the first time I experienced such worst service from snapdeal. One year back I bought a nokia headphone(Order ID: [protected]) but they sent me duplicate product. Though I claimed my money back yet they denied just saying electronics product could not be returned.
My contact number is [protected]

RECEIVED BROKEN PRODUCT I ordered a HITACHI ELECTRIC AIR COMPRESSOR EC 68 From SNAPDEAL vide order ID : [protected] - Order Placed on:[protected]:46:35. I received the Product with all outer packing intact on- 31st July 2015 . On opening the product it was found that it had severe damage. The Compressor foundation (Of cast aluminium Construction) was broken at 3 places out of 4. I logged a replacement request with I.D. No. 04782938 on 31st July 2015 in the evening. I was assured of reverse pickup & Replacement, the reverse pickup being within 48 hrs. Now 10 days have passed and inspite of over 10 reminders from my side the reverse pickup has not been done. UNLESS THIS ISSUE IS SOLVED I REQUEST ALL - DO NOT BUY FROM SNAPDEAL. ZERO SUPPORT. SHIPPING DAMAGED PRDUCTS. JUST FALSE PROMISES. DO NOT TRUST THEM. TOTALLY FRAUD COMPANY!!!

As per trailed mail received on 7 Aug. that my product will deliver on 7th Aug. but till 10th august i didn't get my product. .I continuously do call to your customer care number they all are just giving assurance on 7th Aug that product will be received by you on 7th Aug but no product is received Then on 8th Aug i called your customer care around 5-6 times then they told me that product will be deliver tor you with in 10 Aug. but i don't got the delivery then i called around 10 times to your customer care on yesterday then these are the answer of your official at call canter . 1) Ist official told me that your quarry is under observation and our team is working on it. 2) 2nd official told me that your product will be delivered upto 15 aug. 3) 3rd official told me that your product will be delivered on 13 aug. 4) one official of yours told me that we didn't take the decision yet it is under observation of senior official after 72 hour we decide that we will delver your product or not 5) on last call i told him that please provide me mail regarding the current status and he told me that we already give you mail 2- times about the latest update . but interestingly i didn't receive any of your mail, Sir, is this a true picture of snap deal where a customer called you around 45-50 times and, mail you 25-30 times and you don't have a time to take the decision to deliver the product or not .Whether i made a mistake to order to snap deal or made Prepayment .I should have to take cash on delivery. enen i mail to ceo kunal but no response is receive by me .Is that kind of behavior suit you ? it's my humble request that please deliver my product on 10 to 11 Aug . or at least give me the current status on mail if you want to call me then please call me on [protected]. detail regarding product and order no. is attached in trailed mail.

A product named OLEVA COMBO OF 4 PC NIGHT WEAR COMBO OF Snapdeal Order Number [protected] Suborder code [protected], Complaint Number:[protected] and ticket number 20081645 has been returned back on 13th july the same day on wih e received the parcel allmost a month ago due to some minor problems of which a detailed has been spoken with their executives and as per them the details of everything has been given. But the money has yet not been refunded and we have called as many as 15 times and whenever we have called them they have consoled us that within 7 days they will be returning the money.

The company has refused to return the fossil watch es2830 saying that the product is guided by fossils return policy and not by snapdeals policy. On asking the fossil's policy, the company had no clue. The same was provided by me to the company. It clearly states that the product shall be taken back in case if its different from the picture shown in the site. The link for the same is as follows: http://www.fossil.com/webapp/wcs/stores/servlet/ContentView?storeId=12052&langId...⇄ After that the company is of the view that quality is equal to the condition of the watcj andia not related to the difference betweem the actual and picture to which i strongly disagree. The company is making weird statements and is working with a preset mind of not returning the watch.

Bought a karbonn mobile from them which has a manufacturing defect of dead pixels but despite of return request reference number 05171008 they simply asked me to visit service center this is what they claim as customer satisfaction return policy all bogus

My registered mobile no.[protected] Email Id:- [protected]@snapdeal.com I am purchasing the SanDisk Product on the snapdeal. But I receive the broken product. I am also contact the snapdeal helpline number. They don't help me. I want to refund my money.

I had to purchase new mobile in snapdeal when i have to received micromax A290 mobile every 10 minutes automatically reboot the mobile.i had to return to snapdeal company but no response then return my address snapdeal costumer care was no response .I have to mentally disturbed in 4 days IMEI:[protected] IMEI:[protected] SNAPDEAL ITEM CODE:MB322834 ORDERNO:[protected] SUBORDERNO:[protected] Snapdeal seller address follow SWASTIK MARKETING-MUM-GATI Unit c2;summet logistics and industrial park; village kuksha; taluka bhiwandi; post village amane Mumbai nazik high way Pincode 421302 Company cst no: [protected]

My name kashish miglani.ido shopping from snapdealv.i rieceved the damage piece of vegetable cutter .i take my refund back. My phone no. [protected] . My order id is [protected]. My address 11ward house no. 16 Sachi sarkar gali raghunath chowk. Irieceved myorder on3agust 2015 . I am waiting for your response.

I have bought Micromax canvas duet II EG111 mobile phone from snapdeal on November 14.Seller--Infinity enterprises, Khasra No 1097 3/3, Gali No-8 Main Firni Road- Village -Kapashera, near Falad Nala, -Delhi. Same was in now under repair . I went your respective service center which is located in Allahabad on 23 July 2015 for servicing of my phone but they were said that product was duplicate . So i request to you kindly check and confirm whether it duplicate or original .

I bought Samsung galaxy grand max from snapdeal.com i bought 4 pcs 1 each time and first on 26th july morning i ordered 2 mobiles and my order was cancelled so i ordered 2 more in the evening after that those orders were also cancelled and i got refund for 1 pc on next day and the refund for remaining 3 pcs is still not given to me and its 8th today and i have also attached my bank statement for proof they are just telling me they have refunded my money from the fist day if that is the case where is my money they told me to send them bank statement i did that twice till now no reply from them i am also mentioning order id's - [protected], [protected], [protected] and [protected]. So please i kindly want anyone to help me recover my 33483 rs and take legal action against snapdeal and i think they keep peoples money for many dasys and use them for rotation and refund their money after that kindly look into this matter

I have ordered several items thru snapdeal and there is a huge delay from the promised date. Snapdeal keeps us waiting posting different date of delivery. Even their partner courier company posts all false delivery information date and reasons of the delivery. The delay has incured a loss. My house interior work has stopped and the contract workers have to be paid on daily basis.

I have order a ultimate nutrition prostar whey protein from snapdeal but there is no trademark or logo of paradise nutrition on the product.In India their is only one importer o[censored]ltimate nutrition that is paradise nutrition.But the whey protein which I got from snapdeal does not have any logo of paradise nutrition..And the seal is also loose and the product lid seal has five mini holes.I know this a fake product from snapdeal..

I placed an order for mobile and made the payment through prepaid mode. However within an hour i requested for cancellation of the same and called the customer support and even sent a mail to them requesting for cancellation but those guys are doing anything...After continouos followup they cancelled my order and said refund will be made within 4 days still i didnt get any refund whenever i call dem o mail dem dey are saying 4 days 4 days but they are not refunding itself...Request you to take an action for the same

I have Ordered Panasonic ER206 Trimmer with order ID - [protected] on August 04 2015. The product has been delivered to different address than I have mentioned. Snapdeal is not responding properly to resolve my problem and not Refunding my Money. They are not providing SIGNED receipt form.